Misinformation in a riot: a two-step flow view

2017 ◽  
Vol 41 (4) ◽  
pp. 438-453 ◽  
Author(s):  
Natalie Pang ◽  
Joshua Ng
Keyword(s):  
Mixed Methods ◽  
Descriptive Analysis ◽  
Flow Theory ◽  
Theoretical Work ◽  
Opinion Leaders ◽  
User Characteristics ◽  
Content Type ◽  
Mixed Methods Approach ◽  
Step Flow ◽  
Practical Implications

Purpose Misinformation can have lasting impacts in the management and control of a public emergency. The purpose of this paper is to demonstrate how misinformation flows and how user characteristics can shape such flows in the context of a violent riot in Singapore. Design/methodology/approach The authors apply the two-step flow theory and discuss the mixed methods approach involving wrangling Twitter data and descriptive analysis to develop and analyse two corpuses of misinformation related to the riot. Findings The findings are mostly consistent with the two-step flow theory, in that misinformation flows to the masses from opinion leaders (as indicated by higher measures such as online social influence and followers/following ratio). In the presence of misinformation, tweets opposing such misinformation may not always come from opinion leaders. Practical implications The authors work furthers knowledge about how misinformation goes viral, which provides practical implications to help policymakers and scholars in understanding and managing the dynamics and pitfalls of misinformation during an emergency. Originality/value This paper tackles the problem of misinformation in public emergencies using a mixed methods approach and contributes to ongoing theoretical work on managing online misinformation especially in public emergencies and crises.

The effects of perceived deceptiveness and pressure on consumer donation: a mixed-methods study

2018 ◽  
Vol 16 (1) ◽  
pp. 91-108
Author(s):  
Guang Zhou ◽  
Ke Xue ◽  
Mingyang Yu ◽  
Nianhua Zhou
Keyword(s):  
Mixed Methods ◽  
Cognitive Dissonance ◽  
Sufficient Evidence ◽  
Content Type ◽  
Mixed Methods Approach ◽  
Underlying Mechanisms ◽  
Perceived Pressure ◽  
Dissonance Theory ◽  
Practical Implications

Purpose This paper aims to use a negative perspective to investigate the effects of perceived deceptiveness and pressure on consumer donation and their underlying mechanisms in the context of asking for donations. Design/methodology/approach Study 1 used a qualitative approach to clarify the categories and dimensions of the research variables and explore their relationships. Study 2 empirically tested the hypotheses by combining a fictitious context and a real context related to asking for donations. Findings In the qualitative study, the data provided sufficient evidence to support the relationships in the theoretical model. The results of the empirical study showed that perceived deceptiveness negatively influences consumer donation, while perceived pressure positively affects donation amount. Notably, the discomfort of potential donors plays an important role in mediating these relationships. Practical implications This paper suggests a way for charities to raise more money, i.e. by cooperating with companies with good reputations, limited scandals and transparent supervisory mechanisms. Meanwhile, solicitors should pay attention to the adverse effects of discomfort to avoid generating resentment among consumers. Originality/value First, to the best of the authors’ knowledge, this is the first study to use a negative perspective to examine the effects of perceived deceptiveness and pressure on consumer donation. Second, the use of cognitive dissonance theory to highlight the role of discomfort represents a novel contribution to the literature. Third, using a mixed-methods approach to achieve a robust conclusion provides valuable insights and extends the existing literature.

Lift the veil of rumors: the impact of the characteristics of information sources on the effectiveness of rumors spreading

2021 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Lu (Monroe) Meng ◽  
Tongmao Li ◽  
Xin Huang ◽  
Shaobo (Kevin) Li
Keyword(s):  
Mixed Methods ◽  
Information Source ◽  
Rumor Spreading ◽  
Content Type ◽  
Mixed Methods Approach ◽  
Source Characteristics ◽  
Different Types ◽  
Theory Of Information ◽  
The Impact ◽  
Practical Implications

PurposeThis paper aims to investigate the impacts of rumors' information characteristics on people's believing and spreading of rumors online.Design/methodology/approachThis study employed a mixed-methods approach by combining qualitative and quantitative methods. In study 1, the authors explored different types of rumors and their information source characteristics through qualitative research. In study 2, the authors utilized the findings from study 1 to develop an empirical model to verify the impact of these characteristics on the public's behaviors of believing and spreading rumors by content analysis and quantitative research.FindingsThe results show that five information source characteristics – credibility, professionalism, attractiveness, mystery and concreteness – influence the spreading effect of different types of rumors.Research limitations/implicationsThis study contributes to rumor spreading research by deepening the theory of information source characteristics and adding to the emerging literature on the COVID-19 pandemic.Practical implicationsInsights from this research offer important practical implications for policymakers and online-platform operators by highlighting how to suppress the spread of rumors, particularly those associated with COVID-19.Originality/valueThis research introduces the theory of information source characteristics into the field of rumor spreading and adopts a mixed-methods approach, taking COVID-19 rumors as a typical case, which provides a unique perspective for a deeper understanding of rumor spreading's antecedences.

Commitment to change

2021 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Keyword(s):  
Mixed Methods ◽  
Resistance To Change ◽  
Research Report ◽  
Mixed Methods Design ◽  
Commitment To Change ◽  
Content Type ◽  
Cultural Validity ◽  
Mixed Methods Approach ◽  
New Information ◽  
Practical Implications

Purpose The purpose of the study was to develop and validate an integrative measure of commitment to change using a mixed-methods approach. Changes in employees' commitment to change over time were examined. Design/methodology/approach This is a longitudinal study using participants in China. The researchers used a mixed-methods design. Findings Three hypotheses were supported: 1. Initial and later commitment to change were positively correlated 2. Commitment to change and change supportive behaviour was positively correlated 3. Initial commitment to change was negatively related to resistance to change. Research limitations/implications Construct clarification can be further examined across cultures to make its cross-cultural validity clearer. The research uses participants from a Chinese context and adds significantly to understanding of commitment to change in this culture. Practical implications Employers would do well to attend to the needs and interests of employees who have higher vocational commitment to change. Originality/value This research report gives data from participants from a Chinese cultural background which gives new information regarding vocational commitment to change and opens new areas for further research.

scholarly journals Fun, inspiration and discovery: from momentary experiences to overall evaluations

2017 ◽  
Vol 29 (7) ◽  
pp. 1937-1955 ◽  
Author(s):  
Wei Liu ◽  
Beverley Sparks ◽  
Alexandra Coghlan
Keyword(s):  
Mixed Methods ◽  
Single Case ◽  
Customer Experience ◽  
Content Type ◽  
Mixed Methods Approach ◽  
Key Variables ◽  
The Relationship ◽  
Method Approach ◽  
Practical Implications

Purpose This paper aims to use a concurrent mixed method approach to explore the key variables that can influence customer experience at a food and wine event. Design/methodology/approach A concurrent mixed methods approach, using a participant-generated image (PGI) method, together with a recall survey, provided images with associated narratives, descriptive statistics, correlations and hierarchical multiple regression analysis to explore how attendees appraise their experiences based on their goals and the link between experience appraisals and overall evaluations. Findings Through the PGI method (N = 25), the authors determined that customer experience at the event could be viewed as a hierarchical model, comprising a fundamental sensory experience together with three higher-order customer experience components (fun, discovery and inspiration). A separate concurrent recall study (N = 598) demonstrated the relationship between the same four customer experience components and overall satisfaction as well as recommendation and repeat visitation. Practical implications The results suggest that to promote positive customer experiences, along with the product of the event itself, event managers should focus on activity programs that are fun, inspirational and novel, as well as sensory. Originality/value This study focuses on a single case study of an event to examine and extend our understanding of customer experience. The use of a concurrent mixed methods approach provides us with different types of data from two separate samples of participants. By integrating data from each study the authors are able to build a conceptual model of the salient dimensions of customer experience and then quantitatively analyze how these salient dimensions are related to outcome variables.

Predicting boredom-coping at work

2014 ◽  
Vol 43 (5) ◽  
pp. 741-763 ◽  
Author(s):  
John W. Whiteoak
Keyword(s):  
Mixed Methods ◽  
Situational Awareness ◽  
Bottom Line ◽  
Coping Capacity ◽  
Content Type ◽  
Mixed Methods Approach ◽  
Training Interventions ◽  
Multiple Data ◽  
Human Resource Decisions ◽  
Practical Implications

Purpose – The purpose of this paper is to explore the dimensions of boredom-coping in the workplace and develop a linear equation capable of predicting a single individual's boredom-coping capacity. Design/methodology/approach – The research employs a mixed-methods approach and triangulates the identification of themes through, consultation with five industry experts, 23 individual interviews and 169 survey respondents. Findings – A linear composite that explains 41.4 percent of the variance in boredom-coping (r=0.66, p<0.001) was developed. The model was derived from four constructs identified from primary qualitative data. These were, personality traits (i.e. conscientiousness, openness, work ethic, and extraversion), attitude to challenge, trainable abilities (i.e. practical intelligence, foresight ability, and situational awareness), and group potency. Research limitations/implications – These findings provide research implications for the study of boredom-coping at work. Common-method artifacts are a potential limitation of the conclusions drawn. However, the mixed-methods approach, independent samples at each stage, and multiple data collection sites and times, supports the integrity of the findings discussed. Practical implications – The practical implications of this research includes providing strategies for human resource decisions associated with recruitment, selection, and front-line training interventions. The model indicates training may be targeted at different areas of the equation with markedly different impact and return depending on the timed nature of interventions. Originality/value – The findings support the development of approaches that may help to create a more engaged, productive, and well-adjusted workforce. The translation of the findings to the “bottom-line” is also significant.

scholarly journals Extending McKinsey’s 7S model to understand strategic alignment in academic libraries

2019 ◽  
Vol 40 (5) ◽  
pp. 313-326 ◽  
Author(s):  
Andrew Martin Cox ◽  
Stephen Pinfield ◽  
Sophie Rutter
Keyword(s):  
Academic Libraries ◽  
Academic Library ◽  
Theoretical Work ◽  
Perceived Barriers ◽  
Future Directions ◽  
Content Type ◽  
Institutional Influences ◽  
Potential Applications ◽  
Strategic Position ◽  
Practical Implications

Purpose The purpose of this paper is to conceptualise the issues of alignment for changing academic libraries by using and extending McKinsey’s 7S model. Design/methodology/approach Theoretical work was conducted to consider and extend the 7S model for the situation of academic libraries. Empirical data were then used to confirm the value of these extensions and suggest further changes. The data to support the analysis were drawn from 33 interviews with librarians, library and non-library academics and experts, and a survey of UK library staff. Findings In the academic library context, the 7S model can be usefully extended to include three library functions (stuff, space and services) and users. It can also include institutional influences and stakeholders, and aspects of the external environment or situation, including suppliers and allies. The revised model then provides a useful framework within which data about library change can be analysed. Perceived barriers to successful performance fit the model and enable the identification of seven challenges of alignment. Research limitations/implications The resulting model has potential applications such as in the structuring analysis of academic library performance, mapping future directions of development and for exploring variations across the sector and internationally. Practical implications The revised model can be used by practitioners to think through their own strategic position and to act to shape their future, in the light of seven major areas of alignment. Originality/value The paper extends a well-known model used in strategy, to produce a more comprehensive, sector-specific analytic tool.

Leadership in a time of financial crisis: what do we want from our leaders?

2015 ◽  
Vol 36 (5) ◽  
pp. 612-627 ◽  
Author(s):  
Arlene Haddon ◽  
Catherine Loughlin ◽  
Corinne McNally
Keyword(s):  
Mixed Methods ◽  
Mixed Method ◽  
Sex Role ◽  
Qualitative Interviews ◽  
Crisis Leadership ◽  
Organizational Crisis ◽  
Content Type ◽  
Mixed Methods Approach ◽  
Nuanced Understanding ◽  
Method Approach

Purpose – The purpose of this paper is to gain a nuanced understanding of what employees want from leaders in an organizational crisis context. Design/methodology/approach – The authors use a mixed methods approach to explore employee leadership preferences during organizational crisis and non-crisis times using the Multi Factor Leadership Questionnaire (Avolio and Bass, 2004), and qualitative interviews. The authors also investigate sex roles using the Bem Sex Role Inventory (Bem, 1981). Findings – The mixed method approach reveals some potential limitations in how leadership is typically measured. The qualitative findings highlight employees’ expectations of leaders to take action quickly while simultaneously engaging in continuous communication with employees during crisis. None of the components of transformational leadership encapsulate this notion. Originality/value – The mixed methods approach is novel in the crisis leadership literature. Had the authors relied solely on the quantitative measures, the importance of continuous communication during crisis would not have been apparent. As a result of this approach, the findings suggest that widely used and accepted measures of leadership may not adequately capture leadership in a crisis context. This is timely as it aligns with current literature which questions the way this construct is operationalized (Van Knippenberg and Sitkin, 2013).

scholarly journals The quality of orientation in ODL

2019 ◽  
Vol 14 (1) ◽  
pp. 50-63
Author(s):  
Silvanos Chirume ◽  
Mathias Taririro Dick
Keyword(s):  
Mixed Methods ◽  
Time Management ◽  
Content Type ◽  
Mixed Methods Approach ◽  
First Semester ◽  
Staff Members ◽  
Regional Campus ◽  
Common Policies ◽  
Address System

PurposeThe purpose of this paper is to assess the consistency with which quality is maintained in the orientation process. Orientation is a key university process intended to prepare new students for life in higher education (HE). For open and distance learning (ODL), orientation can be a key process for lessening some of the challenges associated with the separation of the learner and the lecturer. Indeed, for ODL students, orientation can be fraught with a variety of challenges one of which could be quality problems.Design/methodology/approachConvenient sampling was used to obtain a total of 89 students in the first semester and 34 students in the second semester. The respondents came from all the eight districts in the Midlands province of Zimbabwe. They belonged to various degree programmes found in the eight faculties of the institution. Correlation was used to determine quality variations. Using a mixed methods approach, the study sought the views of the students and the relationships between activities done in the two semesters of 2018. SPSS version 16.0 software was used to compute Spearman’s correlations whereas content analysis was used to analyze the open-ended responses to the questa-view. This mixed methods approach helped the researchers to analyze and compare the quality of the orientation sessions.FindingsResults yielded a positive and high significant correlation between first and second semester variables (r=0.916,p=0.000), a finding indicating that staff members in the Midlands Regional Campus of Zimbabwe Open University have not changed their ways of conducting orientation. On a scale of 1 (least effective) to 5 (most effective), the average ratings for the presentations in the first and second semesters were 4.08 and 4.26, respectively. In the qualitative analysis, adequacy of the venue, timing, coverage of aspects and use of media were all rated positively for the two sessions. However, for the two sessions, some students mentioned negative sentiments to do with the provision of needed materials at time of student registration, the public address system, orientation packages, time management and communication.Research limitations/implicationsThis paper looks at the process of orientation as it was done at one regional campus of an ODL institution in Zimbabwe. It also analyses the quality of the orientation using correlation as a lens that measures consistency and also by critically analyzing content in the respondents’ voices. Implications are that the findings and recommendations can also be applied in other ODL (and even non-ODL) institutions with a view of finally coming up with common policies and procedures with regards to providing quality service and support to the twenty-first century student.Practical implicationsFindings were relevant and could be used for designing applicable orientation programmes in ODL institutions and for improving the quality of student support and services.Originality/valueWhile a number of studies have been carried out on orientation in HE, it would appear that research on orientation in ODL institutions, especially in Zimbabwe, appears minimal, hence this study covers an unexplored niche.

Brand skill: linking brand functionality with consumer-based brand equity

2017 ◽  
Vol 26 (5) ◽  
pp. 477-491 ◽  
Author(s):  
Mayoor Mohan ◽  
Fernando R. Jiménez ◽  
Brian P. Brown ◽  
Caley Cantrell
Keyword(s):  
Brand Equity ◽  
Self Determination Theory ◽  
Simultaneous Estimation ◽  
Content Type ◽  
Mixed Methods Approach ◽  
Three Stage Least Squares ◽  
Post Hoc ◽  
The Relationship ◽  
Practical Implications

Purpose This paper aims to explore the relationship between brand functionality and consumer-based brand equity. Design/methodology/approach A mixed-methods approach was adopted including a qualitative study and multiple survey-based studies. Mediation and moderated-mediation paths were tested using PROCESS and three-stage least squares simultaneous estimation models. Findings Study 1 finds that consumers perceive highly functional brands can enhance their self-competence to perform a task. This phenomenon is labelled brand skill and defined as the extent to which consumers perceive their own performance as emanating from their use of a particular brand. Study 2 finds that brand skill mediates the relationship between brand functionality, brand connection and consumer-based brand equity, while a post hoc study showed that these relationships are robust among private meaning brands. Study 3 demonstrates that these mediated relationships are moderated by the type of dominant benefit the brand provides (i.e. hedonic-versus utilitarian-dominant benefits). Research limitations/implications Based on self-determination theory, brand skill is posited as the link between brand functionality, brand connection and consumer-based brand equity. Practical implications Brand managers are urged to not overlook the role of brand functionality in favor of other non-functional brand dimensions. Brand functionality enhances consumers’ perceived self-competence and fosters brand connection, especially for brands that offer superior utilitarian benefits. Originality/value This is the first study that empirically examines the process by which brand functionality leads to consumer-based brand equity and the role brand skill plays in making that connection.

Investigating models of adult safeguarding in England – a mixed-methods approach

2014 ◽  
Vol 16 (6) ◽  
pp. 377-388 ◽  
Author(s):  
Caroline Norrie ◽  
Martin Stevens ◽  
Katherine Graham ◽  
Jill Manthorpe ◽  
Jo Moriarty ◽  
...  
Keyword(s):  
Mixed Methods ◽  
Mixed Methods Study ◽  
Mixed Method Research ◽  
Policy Makers ◽  
Content Type ◽  
Mixed Methods Approach ◽  
Quasi Experimental ◽  
The Subject ◽  
Study Sites ◽  
Experimental Study Design

Purpose – The purpose of this paper is to describe the methodology being used in a study exploring the organisation of adult safeguarding. Design/methodology/approach – A mixed-methods study is presented which describes how the research team is seeking to identify models of adult safeguarding and then compare them using a quasi-experimental study design. Findings – Close examination of this study's methodology highlights the potential value of mixed-method research approaches. Research limitations/implications – Anticipated study challenges include difficulties with gaining agreement from study sites and recruitment of people who have been the subject of a safeguarding referral. Originality/value – This will be the first study in England to identify and compare different models of adult safeguarding in depth. Outlining and discussing current methodology is likely to be of interest to practitioners, managers and other researchers and policy makers.

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