Using Copac data to benchmark collections

2016 ◽  
Vol 17 (2) ◽  
pp. 194-202 ◽  
Author(s):  
Ruth Elder ◽  
Diana Massam
Keyword(s):  
Support Service ◽  
Collection Management ◽  
Management Support ◽  
Collections Management ◽  
Management Tools ◽  
Content Type ◽  
Research Libraries ◽  
The Uk ◽  
Uk Higher Education

Purpose – The Copac Collections Management (CCM) project has been underway since 2011 with the goal of exploring how Copac can make a real difference for collection managers. By making Copac data work harder and building prototype collection analysis features on its extensive database, the collections management tools can provide valuable information from the catalogues of the UK’s major research libraries. The paper aims to discuss these issues. Design/methodology/approach – Developed to support staff in collection management activities the CCM tools offer a web-based collection management support service. It is a “grass roots” project designed to meet the needs of library practitioners and its development has been a community-based collaboration with extensive design input, consultation, feedback and support from the wider library community. Findings – This paper presents a case study showing how the tools are now embedded into “business as usual” at the University of York library. The case study reflects on how York is using the tools to assist: identify collection strengths and contribute to the identification of “unique and distinctive collections”; identify collection gaps and produce lists of potential titles for purchase; inform stock editing policies; review and prioritize work on “hidden collections”. The paper outlines the benefits of using the tools and considers lessons learnt. Originality/value – The paper offers an overall view of the tools and the potential uses by the UK higher education community. The case study will be of interest to libraries in exploring new ways to approach collection management issues, with a view to making efficient use of available resources.

Copac developments and the Copac Collection Management service

2016 ◽  
Vol 44 (1) ◽  
pp. 17-19
Author(s):  
Shirley Cousins ◽  
Diana Massam
Keyword(s):  
Design Methodology ◽  
Collection Management ◽  
Management Service ◽  
Collections Management ◽  
Interlibrary Loan ◽  
Management Tools ◽  
Content Type ◽  
Future Developments ◽  
Descriptive Account ◽  
Management Project

Purpose – This paper aims to describe major developments at Copac, including changes that facilitate use for interlibrary loan activity, introduce the Copac Collections Management project and look toward future developments in the context of the UK’s National Monograph Strategy. The Copac service gives access to the merged catalogues of 95 UK and Irish national, academic and specialist libraries, and is still growing. Design/methodology/approach – This paper is a descriptive account. Findings – This paper identifies and describes some of the implications of the reengineering of Copac; addresses the role and benefits of the Copac Collections Management project; and looks ahead to forthcoming development areas. Originality/value – This paper is a valuable update on the service provided by Copac, as well an overview of the forthcoming Copac Collections Management tools service, and an introduction to future developments within the National Monograph Strategy context.

scholarly journals Supporting the employability agenda in university libraries

2018 ◽  
Vol 119 (1/2) ◽  
pp. 101-108 ◽  
Author(s):  
Maria Mawson ◽  
Amy C. Haworth
Keyword(s):  
Information Literacy ◽  
Review Of Literature ◽  
University Libraries ◽  
Content Type ◽  
Challenges And Opportunities ◽  
The Uk ◽  
The University ◽  
Uk Higher Education ◽  
Work Done

Purpose This paper aims to outline work to support the employability agenda in the Library at the University of Sheffield, set in the context of debates about the nature of employability, employability skills and information literacy in the workplace. Design/methodology/approach The paper starts with a brief review of literature on employability and student skills in the UK higher education sector, the place of information literacy as an employability attribute and information literacy in the workplace. It goes on to outline work done in the Library at the University of Sheffield to support the employability agenda. This includes the development of a commercial awareness workshop in collaboration with other services and the incorporation of student and alumni voices in an employability guide. Findings The literature reviewed highlights the differences between information literacy in the workplace and academia. This could present challenges and opportunities in promoting information literacy as an employability attribute. The case study highlights the benefits of working in collaboration with students and services beyond the library in the employability arena. Originality/value The approaches taken in Sheffield may be of interest to other institutions looking to develop support for the employability agenda.

scholarly journals The UK LOCKSS Pilot Programme: A Perspective from the LOCKSS Technical Support Service

2008 ◽  
Vol 2 (2) ◽  
pp. 111-122 ◽  
Author(s):  
Adam Rusbridge ◽  
Seamus Ross
Keyword(s):  
Support Service ◽  
Technical Support ◽  
Practical Implementation ◽  
Shelf Space ◽  
Pilot Programme ◽  
Research Libraries ◽  
The Common ◽  
The Uk ◽  
Uk Higher Education

Over the last decade libraries have increasingly shifted journal access from print to digital. The preference of users for online content, the demand of readers for a broader range of content, and the rising costs of library shelf space all contributed to bringing about this change. A variety of approaches has emerged to support access to these digital journals. The common ones require libraries to access content through publishers, which invariably means libraries lose long-term control of the journals to which they have subscribed. As an alternative, the Lots of Copies Keep Stuff Safe (LOCKSS) approach enables libraries to regain custody of journal assets while maintaining the access and licence terms stipulated by the publisher. This article describes the UK LOCKSS Pilot Programme; a two-year JISC/CURL (Joint Information Systems Committee/Consortium of Research Libraries in the British Isles)-funded initiative to explore issues associated with the practical implementation of LOCKSS in the UK Higher Education institutions. It examines the pilot from the perspective of the LOCKSS Technical Support Service, a core component of the Pilot Programme.

Can you measure IT? The UK experience of TechQual+

2014 ◽  
Vol 15 (1/2) ◽  
pp. 32-40 ◽  
Author(s):  
Ian Hall ◽  
Jessica Stephens ◽  
Sarah Kennedy
Keyword(s):  
Data Protection ◽  
Senior Managers ◽  
Web Based ◽  
Content Type ◽  
Survey Tool ◽  
Technology Services ◽  
Protection Legislation ◽  
The Uk ◽  
The University

Purpose – The University of York Library, part of its Information Directorate, has successfully run an annual user survey using LibQUAL+ since 2008. The tool has proven invaluable in understanding user needs and measuring improvements. The ability to benchmark performance has been well received by university senior managers. Following this positive experience, the Directorate piloted the TechQual+ survey to assess its technology services. TechQual+ is a total market-survey tool developed on the same principles as LibQUAL+. York was the first university in the UK to do this. The purpose of this paper is to reflect upon the experience and its relevance to information services. Design/methodology/approach – A team was established to co-ordinate the distribution of the survey, which was e-mailed to all university members. The survey was conducted over a period of three weeks in December 2011 using their web-based tool. The team worked with the survey providers to make amendments in order to comply with UK Data Protection legislation. Findings – The TechQual+ tool provided a rich set of data on the IT needs of University of York students and staff, including a wealth of comments. As the first use of the tool in the UK, a number of outcomes arose from the pilot: methods for running the survey in order to meet UK data protection requirements; feedback on the tool itself, with some questions not understood from a UK context; a rich set of results data, with some similarities (and several differences) to those available through LibQUAL+. Originality/value – The paper presents the first application of the TechQual+ survey in UK and discusses the issues faced when implementing it in a UK context. The case study will be of interest to libraries or converged services interested in assessing their IT provision.

Delivering a shared library management system for Wales

2016 ◽  
Vol 37 (6/7) ◽  
pp. 385-395 ◽  
Author(s):  
Gareth Wyn Owen
Keyword(s):  
Management System ◽  
Review Of Literature ◽  
Content Type ◽  
Implementation Phase ◽  
Library Management ◽  
First Case ◽  
Library Management System ◽  
The Uk ◽  
Practical Implications

Purpose A case study of the Wales Higher Education Libraries Forum (WHELF) project to procure and implement a shared library management system (LMS) for all universities in Wales, together with the National Health Service Libraries in Wales and the National Library of Wales. In particular, the purpose of this paper is to explore the drivers to this collaboration, outline the benefits achieved and the framework to realise further benefits. Design/methodology/approach Case study review of the process, together with a review of literature on consortia and LMSs. Findings WHELF has developed into a more mature consortium through procuring and implementing a shared LMS. The process has delivered tangible benefits and is driving more work to realise further benefits. Research limitations/implications As the WHELF Shared LMS project is only nearing the end of the implementation phase, many of the anticipated operational benefits cannot be reported. Practical implications Useful case study for other consortia or potential consortia. Originality/value WHELF is in vanguard of consortia developments in the UK, and this is the first case study of the project.

Evaluation of patient safety culture in a private general hospital: a case study in Brazil

2021 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Cassiana Gil Prates ◽  
Rita Catalina Aquino Caregnato ◽  
Ana Maria Müller de Magalhães ◽  
Daiane Dal Pai ◽  
Janete de Souza Urbanetto ◽  
...  
Keyword(s):  
Patient Safety ◽  
Safety Culture ◽  
Patient Safety Culture ◽  
Administrative Staff ◽  
Management Support ◽  
Content Type ◽  
Administrative Services ◽  
Graduate Degrees ◽  
Brazilian Version

PurposeThe purpose is to assess the patient safety culture perceived by healthcare and administrative staff in a Brazilian hospital and examine whether education and experience are related to positive perceptions.Design/methodology/approachA descriptive–analytical case study was carried out at Ernesto Dornelles Hospital, a private Brazilian institution. The Brazilian version of the Hospital Survey on Patient Safety Culture was used to assess the perceptions of 618 participants, of whom 315 worked in healthcare assistance and 303 in administrative services. The main outcome was the percentage of positive responses, and the independent variables included the type of work, schooling and length of experience.FindingsNone of the twelve dimensions was strengthened. The percentage of positive responses was the highest for “Hospital management support for patient safety” (67.5%), and the lowest was for “Nonpunitive response to error” (29%). The healthcare staff had a slightly higher average than the administrative staff. The percentage of positive responses from professionals with undergraduate or graduate degrees was higher for the eight dimensions of safety culture. The length of hospital experience was not associated with any dimensions.Originality/valueThis study explored the influence of education and professional experience on the perception of patient safety in healthcare and administrative staff from a private institution. These approaches allow to know with greater depth and clarity factors that are related to the patient safety culture and, thus, have more consistent evidence to support interventions in specific needs.

Cognitive risk culture and advanced roles of actors in risk governance: a case study

2018 ◽  
Vol 19 (4) ◽  
pp. 327-342 ◽  
Author(s):  
Ruchi Agarwal ◽  
Sanjay Kallapur
Keyword(s):  
Systems Thinking ◽  
Systems Approach ◽  
Risk Governance ◽  
Research Approach ◽  
Insurance Company ◽  
Content Type ◽  
Cognitive Risk ◽  
Risk Culture ◽  
The Uk

PurposeThe purpose of this study is to explore the best practices for improving risk culture and defining the role of actors in risk governance.Design/methodology/approachThis paper presents an exemplar case of a British insurance company by using a qualitative case research approach.FindingsThe case study shows how the company was successful in changing from a compliance-based and defensive risk culture to a cognitive risk culture by using a systems thinking approach. Cognitive risk culture ensures that everybody understands risks and their own roles in risk governance. The change was accomplished by adding an operational layer between the first and second lines of defense and developing tools to better communicate risks throughout the organization.Practical implicationsPractitioners can potentially improve risk governance by using the company’s approach. The UK regulator’s initiative to improve risk culture can potentially be followed by other regulators.Originality/valueThis is among the few studies that describe actual examples of how a company can improve risk culture using the systems approach and how systems thinking simultaneously resolves several other issues such as poor risk reporting and lack of clarity in roles and responsibilities.

scholarly journals Do entrepreneurial knowledge and innovative attitude overcome “imperfections” in the innovation process? Insights from SMEs in the UK and Italy

2018 ◽  
Vol 22 (8) ◽  
pp. 1637-1654 ◽  
Author(s):  
Antonio Usai ◽  
Veronica Scuotto ◽  
Alan Murray ◽  
Fabio Fiano ◽  
Luca Dezi
Keyword(s):  
Risk Management ◽  
Knowledge Management ◽  
Asymmetric Information ◽  
Innovation Process ◽  
Comparative Case Study ◽  
Management Process ◽  
Content Type ◽  
Entrepreneurial Knowledge ◽  
The Uk

PurposeEntrepreneurial knowledge spurs innovation and, in turn, generates a competitive advantage. This paper aims to explore if entrepreneurial knowledge combined with the attitude to innovate can overcome the key “imperfections” of the innovation process generated by dynamic, current technological progress in the knowledge-intensive sector. The “imperfections” identified in risk management, asymmetric information in the knowledge management process and hold-up problems can all disrupt collaborative partnerships and limit opportunities for innovation.Design/methodology/approachA theory-building approach is applied which offers a case study analysis of two small- to medium-sized enterprises (SMEs). These two SMEs operate in Europe but in two different territories: the UK and Italy. The study explores three key imperfections, risk management, asymmetric information in the knowledge management process and hold-up problems, which occur in the innovation process.FindingsThe entrepreneurs face these imperfections by adopting an open innovation model. Notwithstanding, both entrepreneurs had to deal with all “imperfections”, and their skills, attributes, attitude and aptitude allowed them to grow their business and continually develop new products. Therefore, the imperfections do not limit the innovative capacity of an entrepreneur but rather enhance their challengeable attitude. In this regard, the case studies induce a further analysis on entrepreneurial knowledge intertwined with entrepreneurial risk management and networking skills.Research limitations/implicationsThe empirical significance of the two cases does not allow theorisation. However, this research offers interesting results which can be strengthened by a comparative case study with other countries or deeper investigation by applying a quantitative approach.Originality/valueBy leveraging entrepreneurial knowledge, the imperfections noted in the innovation process can be overcome. Entrepreneurial knowledge is recognised as the main asset of an enterprise if it is combined with external talent or human resources. Entrepreneurs aim to develop innovative approaches and ideas through establishing both formal and informal collaborative partnership relationships which are used thanks to the entrepreneurs’ networking skills, knowledge and abilities.

Engaging professionals with serious games: the Lean Healthcare Lab at Siena University Hospital

2017 ◽  
Vol 31 (3) ◽  
pp. 7-10 ◽  
Author(s):  
Federico Barnabè ◽  
Maria Cleofe Giorgino ◽  
Jacopo Guercini ◽  
Caterina Bianciardi ◽  
Vincenzo Mezzatesta
Keyword(s):  
Serious Games ◽  
Leadership Skills ◽  
University Hospital ◽  
Management Tools ◽  
Lean Thinking ◽  
Content Type ◽  
Lean Principles ◽  
Lean Healthcare ◽  
Firsthand Experience

Purpose This paper aims to stimulate interest in the potentials of serious games within organizations. Through the examination of a case study, emphasis is given to serious games designed for health care (HC) organizations that are adopting lean thinking principles and tools. Design/methodology/approach The paper discusses how serious games can be designed and implemented in practice by describing a case study based on a HC organization. The program, now in its second year, has been used extensively to train HC professionals. Findings The article is based on the authors’ firsthand experience with serious games and the outcome of several projects carried out in the HC setting under analysis. Serious games were found to be powerful training and management development tools as well as engaging environments for professionals. Specifically, The Lean Healthcare Lab supported professionals in their use and implementation of several Lean principles and techniques. Research limitations/implications The article suggests the opportunity to evaluate the effectiveness of serious games also to improve team performance and develop leadership skills. Practical implications Serious games have an enormous potential in sustaining processes of both individual and organizational learning, as well as facilitating improved teamwork. Moreover, serious games are very effective educational tools when compared to more conventional programs. Originality/value The approach described in this study can be used to design and implement serious games in any type of organization, in particular, those employing highly skilled professionals. Additionally, this article highlights how serious games can provide learners with a simulated close-to-reality environment where they are challenged to develop policies and use a variety of Lean and management tools.

scholarly journals Digital curation: the development of a discipline within information science

2018 ◽  
Vol 74 (6) ◽  
pp. 1318-1338 ◽  
Author(s):  
Sarah Higgins
Keyword(s):  
Information Science ◽  
Theoretical Models ◽  
Digital Information ◽  
Content Type ◽  
Digital Curation ◽  
The Usa ◽  
The Uk ◽  
Financial Ecology

Purpose Digital curation addresses the technical, administrative and financial ecology required to ensure that digital information remains accessible and usable over the long term. The purpose of this paper is to trace digital curation’s disciplinary emergence and examine its position within the information sciences domain in terms of theoretical principles, using a case study of developments in the UK and the USA. Design/methodology/approach Theoretical principles regarding disciplinary development and the identity of information science as a discipline are applied to a case study of the development of digital curation in the UK and the USA to identify the maturity of digital curation and its position in the information science gamut. Findings Digital curation is identified as a mature discipline which is a sub-meta-discipline of information science. As such digital curation has reach across all disciplines and sub-disciplines of information science and has the potential to become the overarching paradigm. Practical implications These findings could influence digital curation’s development from applied discipline to profession within both its educational and professional domains. Originality/value The disciplinary development of digital curation within dominant theoretical models has not hitherto been articulated.

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