Exploring the relationships between dynamic capabilities and IT governance

2020 ◽  
Vol 14 (2) ◽  
pp. 149-169
Author(s):  
Luis Luna-Reyes ◽  
Carlos Juiz ◽  
Isis Gutierrez-Martinez ◽  
Francois Bernard Duhamel
Keyword(s):  
Public Sector ◽  
Dynamic Capabilities ◽  
Good Governance ◽  
It Governance ◽  
Two Dimensions ◽  
Policy Implications ◽  
Digital Government ◽  
Municipal Governments ◽  
Content Type ◽  
The Public

Purpose Information technology (IT) constitutes an important driver for innovation in the public sector. However, taking advantage of IT to innovate requires the existence of other organizational and institutional capabilities within the public organization. Using absorptive capability theory, the purpose of this study is to explore the relationship between principles for IT governance and dynamic capabilities across semi-urban (between 10,000 and 149,000 inhabitants), urban (between 150,000 and 600,000 inhabitants) and metropolitan (more than 600,000 inhabitants ) municipal governments in Mexico. Design/methodology/approach This study reports on three workshops involving 34 chief information officers (CIOs) from semi-urban, urban and metropolitan municipalities. The workshop agenda included a series of brainstorming exercises to discuss – among other topics – the capabilities required for digital government innovation. The capabilities collected during the workshops were codified by the authors based on their relationship to the six IT governance standardized principles and the four dynamic capabilities identified in the literature. The authors used descriptive and correlation analyses to show the importance of governance principles and dynamic capabilities for innovation, as well as the relationships between those two dimensions, in each type of municipality. Findings This study shows that specific IT governance principles may enhance innovation capabilities linked with knowledge acquisition, assimilation, transformation and exploitation. Moreover, the ways in which IT governance principles support innovation are linked to size, resources and complexity of the local government. In conclusion, this study discusses the primary IT policy implications to improve possibilities to innovate in the public sector. Originality/value Although researchers and practitioners agree that following principles of good governance may enhance performance and innovation in the provision of public services, the link between the principles of IT governance and capabilities to spur innovation has not yet been fully established in the literature. Thus, in this study, empirical evidence of this linkage is provided.

scholarly journals Digital Government: Business Model Development For Public Value Creation - A Dynamic Capabilities Based Framework

2021 ◽  
Vol 45 (3) ◽  
pp. 232-255
Author(s):  
Bernd Wirtz ◽  
Paul Langer ◽  
Florian Schmidt
Keyword(s):  
Public Sector ◽  
Business Model ◽  
Value Creation ◽  
Dynamic Capabilities ◽  
Business Models ◽  
Model Development ◽  
Digital Government ◽  
Public Value ◽  
The Public ◽  
Business Model Development

Rapid advances and the spread of digital technologies have changed the expectations of citizens, firms and organizations towards government services, which increasingly receive the call to transform services and structures according to changed needs and preferences. The concept of business model development provides a suitable approach for public institutions aiming at adjusting their services and operations. Since government institutions increasingly develop new services and products, this study provides a theoretic foundation to operational readiness as well as a guideline how to set up digital business models in a public sector context. Therefore, a framework is derived from conceptual studies in the field as well as related theoretical concepts such as business model theory in the public sector context, dynamic capacities and public value creation. Building on this foundation this study conceptualizes a process of business model development to create user oriented digital services in the public sector.

The impact of management control systems on organisational change and performance in the public sector

2019 ◽  
Vol 15 (3) ◽  
pp. 473-495
Author(s):  
Nuraddeen Abubakar Nuhu ◽  
Kevin Baird ◽  
Ranjith Appuhami
Keyword(s):  
Public Sector ◽  
Dynamic Capabilities ◽  
Organisational Change ◽  
Management Control ◽  
Employee Empowerment ◽  
Strategic Flexibility ◽  
Interactive Approach ◽  
Content Type ◽  
The Public ◽  
And Performance

Purpose This study aims to examine the role of organisational dynamic capabilities (strategic flexibility and employee empowerment) in mediating the relationship between management control systems (MCSs), in particular the interactive and diagnostic approaches to using controls, with organisational change and performance. Design/methodology/approach Data were collected based on a mail survey of public sector organisations in Australia and analysed using structural equation modelling (SEM). Findings The findings indicate that strategic flexibility and employee empowerment mediate the association between the interactive approach to MCSs with organisational performance, and strategic flexibility mediates the relationship between the interactive approach to MCSs with organisational change. Practical implications The study’s findings inform public sector practitioners as to how to enact change within and enhance the performance of public sector organisations. Specifically, managers are advised to focus on the use of interactive controls and the development of two dynamic organisational capabilities, strategic flexibility and employee empowerment. Originality/value The study provides an initial empirical insight into the relation between controls and dynamic capabilities and their role in enacting change and performance within the public sector. The findings suggest that the achievement of new public management ideals is reliant upon the organisational environment, with change and performance facilitated by the interactive use of controls and strategic flexibility and employee empowerment.

scholarly journals A Systematic Review of Indicators for Evaluating the Effectiveness of Digital Public Services

Information ◽  
2020 ◽  
Vol 11 (10) ◽  
pp. 472 ◽  
Author(s):  
Glauco Vitor Pedrosa ◽  
Ricardo A. D. Kosloski ◽  
Vitor G. de Menezes ◽  
Gabriela Y. Iwama ◽  
Wander C. M. P. da Silva ◽  
...  
Keyword(s):  
Systematic Review ◽  
Public Sector ◽  
Public Services ◽  
Good Governance ◽  
Quality Standards ◽  
Systematic Research ◽  
Digital Government ◽  
The Public ◽  
Use Of Resources ◽  
Technical Factors

Effectiveness is a key feature of good governance, as the public sector must make the best use of resources to comply with the needs of the population. Several indicators can be analyzed to evaluate the effectiveness of a service. This study analyzes theoretical references and presents a systematic research of indicators to assess the effectiveness of digital public services in the perspective of the user. First, a literature review was carried out to identify the most common indicators employed to evaluate effectiveness in the public sector; then, the perception of academics and professionals regarding digital government was assessed to analyze the relevance of these indicators. As a result, two groups of indicators were found: technical factors based on service quality and usefulness of the service. This work contributes to enrich the discussion on how to create an effective model to evaluate the effectiveness of public services to guarantee quality standards and comply with the expectations of users.

scholarly journals The institutional change in the role of the public sector accountant in facilitating accountability: a longitudinal study of Australian local councils

2021 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Belinda Williams ◽  
Sumit Lodhia ◽  
Mitali Panchal Arora ◽  
Lisa McManus
Keyword(s):  
Longitudinal Study ◽  
Public Sector ◽  
Financial Reporting ◽  
Mail Survey ◽  
Further Education ◽  
Policy Implications ◽  
Content Type ◽  
The Public ◽  
Government Sector

Purpose With an increased focus on the need for higher levels of accountability and transparency in the public sector, this study aims to provide insights into non-financial reporting (NFR) practices as a mechanism in facilitating accountability. This study also aims to investigate the changing role of the public sector accountant in this process, specifically focusing on the Australian local government sector. Design/methodology/approach The authors used a mail survey across two time periods, 2009 and 2017, to analyse the role of accountants in NFR practices. Institutional theory provides a theoretical framing for the study. Findings The findings reveal an increase in the use of accountants across time in the preparation of voluntary information, being used in a variety of roles because of their financial abilities and analytical skills. The results also indicate a shift has occurred with more emphasis being placed on cross-departmental approaches to NFP incorporating the accountant. These results suggest a greater recognition of the role of accountants in NFR and a dilution of accountant’s boundaries in relation to their existing traditional focus. Research limitations/implications This study contributes to the academic NFR literature by providing evidence of an institutional shift that is occurring with the accountant’s role widening to a broader context beyond their traditional roles. Practical implications This longitudinal study provides practical evidence to management of the potential offered by accountants as the public sector seeks to achieve higher levels of accountability and transparency. Policy implications also arise in relation to the need for development of quality assurance guidelines and further education and training as the public sector embarks on the journey of NFR. Originality/value To the best of the authors’ knowledge, this study is the first that has explored the evolution of NFR over a period of time through its focus on the role of accountants.

Policymakers’ perspective about e-Government success using AHP approach

2019 ◽  
Vol 13 (1) ◽  
pp. 93-118 ◽  
Author(s):  
M. Hamad Hassan ◽  
Jongsu Lee
Keyword(s):  
Public Sector ◽  
Good Governance ◽  
Political Stability ◽  
Policy Implications ◽  
Policy Framework ◽  
Practical Significance ◽  
Successful Implementation ◽  
Relative Importance ◽  
Content Type ◽  
The Government

PurposeThe e-Government has a potential to entrench Good Governance in Pakistan. However, this technology could not be successfully developed and implemented in public sector – despite of efforts made by the Government. Consequently, public sector is suffering from bad Governance, which ultimately affects the Governance as well as e-Government ranking of Pakistan in the globe – as indicated by the UN surveys and other relevant indices. This paper aims to propose a novel techno-policy framework for its successful implementation by considering all relevant critical success factors (CSFs) and determining their relative importance from policymakers’ perspective. Further, it aims to excerpt the root causes of e-Government failure in Pakistan and to derive valuable policy implications for its success in the public sector.Design/methodology/approachThe techno-policy framework was developed by identifying all the CSFs and assimilating them by deploying the analytic hierarchy process (AHP) approach. The survey instrument was designed to compare all the CSFs on the basis of AHP scale and to collect the socio-demographic data. An interview based survey of all the concerned stakeholders was conducted to know their perspective about the proposed framework and to determine their relative importance about all the CSFs. Finally, the empirical estimations were performed by using the Expert-Choice decision-making system.FindingsThe analysis of empirical results depicts that among CSFs’ main-categories –Governanceis the most important; whereas, theManagementandResourcesare relatively more important; however, theSocio-Economicsis relatively less important for the e-Government success in Pakistan. Further, among CSFs’ sub-categories –Political, Managerial, Legislative, Non-Technical, andTechnicalare relatively more important thanSocial, Economic, andScopefor the e-Government success in Pakistan. Lastly, among all CSFs –Political Stability, Managerial Strategy, ICT Policies, Funding, Portal Technology, Education & Skills, Cost, andAutonomyare the most important factors of their respective categories, and which can positively affect the e-Government success in Pakistan.Research limitations/implicationsThis study fills the gap caused by paucity of literature in terms of empirical based techno-policy research in the e-Government domain – from implementation perspective. Further, it serves as a prototype for the prospective researchers, who aim to conduct policy oriented research toward e-Government development in their respective regions.Practical implicationsThe key findings, policy implications & recommendations of this study are quite valuable and of practical significance for the government, policymakers, practitioners, researchers and all the concerned stakeholders and beneficiaries. Further, this study paves a way forward toward entrenching the Good Governance in Pakistan.Originality/valueThis study contributes in several ways. It highlights the significance of e-Government as a technology for attaining Good Governance in Pakistan. Further, it presents consolidated view of all the concerned stakeholders toward the successful implementation of all e-Government programs in Pakistan. Finally, it provides a guideline for the government agencies to formulate their e-Government policy and strategy as per the needs of all stakeholders in Pakistan.

scholarly journals Re-locating accountability through technology

2018 ◽  
Vol 31 (1) ◽  
pp. 31-45
Author(s):  
Dimitra Petrakaki
Keyword(s):  
Public Sector ◽  
New Technologies ◽  
Public Information ◽  
Electronic Government ◽  
Digital Information ◽  
Digital Government ◽  
Content Type ◽  
The Public ◽  
Sector Work ◽  
Public Sector Work

Purpose The purpose of this paper is to explore the implications of e-government for horizontal/social accountability (to citizens) by looking into its shifting location. Its main purpose is to show how the introduction of information and communication technology in the public sector changes how public sector work is organised, shifting the traditional sources of accountability and to discuss the implications of those changes. Design/methodology/approach The study comes from desk-based research that brings together the literature on electronic government and accountability studies and situates them in the context of a bureaucratic public sector. Findings It shows that e-government entails digitalization of public sector work by restructuring work, re-organising public information and knowledge and re-orientating officials-citizens relation. It argues that in the e-government era accountability is inscribed in the technology and its embodied standards; is a horizontal technological relation that renders officials accountable to the handling of digital interfaces; and renders citizens co- producers of digital information responsible for bringing the public to account. The paper shows that these changes do not necessarily bring better or worse accountability results but change the sources of accountability bringing shifts in its locations, thereby rendering it more precarious. The paper ends by discussing the implications of digital accountability for good public administration. Originality/value With the unprecedented level of attention currently being paid to “digital government” at the moment, this is a timely paper that seeks to address the accountability implications of these shifts. The study offers a practice-based, relational definition of accountability and a Weberian account of bureaucratic government, followed by an exploration of ways in which this is being challenged or replaced with a new informatisation enabled/supported by new “technologies of accountability”.

scholarly journals Digital ambidexterity in the public sector: empirical evidence of a bias in balancing practices

2020 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Johan Magnusson ◽  
Tero Päivärinta ◽  
Dina Koutsikouri
Keyword(s):  
Public Sector ◽  
Digital Government ◽  
Digital Innovation ◽  
Content Type ◽  
The Public ◽  
New Directions ◽  
Conceptual Distinction ◽  
Practical Implications ◽  
Insight Into

Purpose The purpose of this study is to explore and theorize on balancing practices (BP) for digital ambidexterity in the public sector. Design/methodology/approach The research is designed as an interpretative case study of a large Swedish authority, involving data collection in the form of interviews and internal documents. The method of analysis involves both theorizing on the findings from a previous framework for digital innovation and deriving design implications for ambidextrous governance. Findings The findings show that all identified BP except one (shadow innovation) is directed toward an increased emphasis on efficiency (exploitation) rather than innovation (exploration). With the increased demand for innovation capabilities in the public sector, this is identified as a problem. Research limitations/implications The limitations identified are related to the choice in the method of an interpretative case study, with issues of transferability and empirical generalizability as the main concerns. The implications for research are related to a need for additional studies into the enactment of digital ambidexterity, where the findings offer insight and inspiration for continued research. Practical implications The study shows that managers and executives involved in the design and imposition of governance within the public sector need to take the design recommendations for digital ambidexterity into consideration. Social implications The study offers two main implications for practice. First, policymakers need to take the conceptual distinction of efficiency and innovation into account when designing policies for the digital government. Second, existing funding practices need to be re-designed to better facilitate innovation. Originality/value This is the first study directed toward enhancing the insight into BP for digital ambidexterity in the public sector. The study has so far resulted in both a localized shift in policy and new directions for research. With the public sector facing needs for increased innovation capabilities, the study offers a first step toward understanding how this is currently counteracted through governance design.

scholarly journals Relationship between good governance and integrity system

Humanomics ◽  
2016 ◽  
Vol 32 (2) ◽  
pp. 151-171 ◽  
Author(s):  
Jamaliah Said ◽  
Md. Mahmudul Alam ◽  
Maizatul Akmar Khalid
Keyword(s):  
Public Sector ◽  
Strategic Planning ◽  
Strategic Alliance ◽  
Current Practice ◽  
Good Governance ◽  
Primary Data ◽  
Content Type ◽  
The Public ◽  
Integrity System ◽  
The Relationship

Purpose This study aims to measure the relationship between the current practice status of good governance and that of integrity in the public sector of Malaysia. Design/methodology/approach This study collected primary data based on a set of questionnaire surveys among heads of 109 departments and agencies under 24 federal ministries, including the Prime Minister Department in Malaysia. The data were analyzed under descriptive statistics, ordinal regression and structural equation model. Furthermore, standard diagnostic tests were also conducted to check the reliability of the data and models. Findings Among the factors of good governance, practices of strategic planning, audit and fraud control have statistically significant positive relationship with the practices of integrity in the public sector of Malaysia. Moreover, the practices of strategic alliance and fraud control significantly contribute to determine the integrity practices in the public sector of Malaysia. Therefore, the practices of strategic alliance, strategic planning, audit and fraud control must be given significant attention to improve the integrity system. Originality/value This study is an attempt to measure the relationship between the current practice status of good governance and that of integrity in the public sector of Malaysia. The findings of the study will help policymakers improve the reliability and efficiency of the public sector in Malaysia and in other countries.

Governance myths: a typology

2018 ◽  
Vol 21 (3) ◽  
pp. 211-223
Author(s):  
Aaron Wachhaus
Keyword(s):  
Civil Society ◽  
Public Sector ◽  
Design Methodology ◽  
Good Governance ◽  
The State ◽  
Content Type ◽  
The Public ◽  
The World ◽  
Insight Into ◽  
Gaining Insight

PurposeMyths matter. They are one of the ways by which we seek to make sense of the world; understanding myths helps us understand not only the world around us but ourselves as well. Governance myths – myths that we tell about the state and our relationship to it or about the structures and figures making up our government and our relationships to them – can serve as a valuable means of gaining insight into civil society and for illuminating the goals and values of good governance. Categorizing governance myths can aid in that process. The paper aims to discuss this issue.Design/methodology/approachThis paper develops a typology of governance myths, and then explores mythic types and their implications for governance.FindingsA typology of myths facilitates systematic examination of fundamental stories told to explain and illustrate governance. Characteristics of myths at each level of governance may be used to better understand implicit expectations and assumptions about particular aspects of governance.Originality/valueThis typology can be used by scholars and practitioners to deconstruct stories told about governance and more effectively respond to citizens’ perceptions of the public sector.

Management of public sector records in Ghana: a descriptive survey

2015 ◽  
Vol 25 (2) ◽  
pp. 183-196 ◽  
Author(s):  
Harry Akussah ◽  
Catherine Asamoah
Keyword(s):  
Public Sector ◽  
Good Governance ◽  
Records Management ◽  
Content Type ◽  
The Public ◽  
Reform Programme ◽  
Descriptive Survey ◽  
The Impact ◽  
Efficiency And Productivity ◽  
New System

Purpose – The purpose of this paper is to survey and evaluate the management of public sector records in Ghana with a view to making constructive recommendations to ensure efficiency in public administration. Design/methodology/approach – Published and unpublished works, in addition to institutional reports, acts and conference materials, were used for the survey and evaluation. Findings – Public sector records management has been a very topical issue in Africa and Ghana. It has remained a very fundamental subject in Ghana since the institution of public sector reforms in the 1990s. Before the institution of the reform programme, critical records were inaccessible due to unstructured records systems in the ministries, departments and agencies and other government establishments. It was found out that the reform programme had brought on board immense capital injection into the records management sector which enabled an overhaul of the system. All registries in the public sector were restructured, a new legislative framework was put in place, a functional records centre was established, an omnibus retention schedule was developed and a number of records staff were trained and re-trained. It was however found out that Act 535, having been in operation for 17 years, the needed regulation to make it more operational has not yet been put in place. It is the hope that with adequate funding and structural support, the new system will be sustained to the benefit of efficiency and productivity of the Ghana public sector. Research limitations/implications – Being a descriptive survey, the research engaged in very little evaluation of the impact of the new system put in place on the levels of efficiency and productivity in the public sector. This should be the focus of further research to be carried out. Practical implications – This paper has established the importance of how structures must be sustained and systems continuously re-tooled to accommodate changing trends in records management for good governance. Originality/value – The paper is a descriptive survey of literature, manuals reports and some degree of personal observations. It is more of a situation paper and its value resides in the precedence and the evidential value of system intervention and re-tooling.

Sign in / Sign up

Export Citation Format

Share Document