The quality movement's three operational paradigms: a text mining venture

2020 ◽  
Vol 32 (6) ◽  
pp. 1577-1598 ◽  
Author(s):  
Daniel Carnerud
Keyword(s):  
Text Mining ◽  
Meta Analysis ◽  
Future Directions ◽  
Content Type ◽  
General Management ◽  
Middle Way ◽  
Business Excellence ◽  
Hands On ◽  
Quality Awards ◽  
Prior Models

PurposeThis study aims to analyze four text-mining studies of quality management (QM) to illustrate and problematize how the research on quality has informed the quality paradigm since the 1980s. By understanding history, one can better manage current developments.Design/methodology/approachThe findings are based on a meta-analysis of four text-mining studies that explore and describe 11,579 research entries on quality between 1980 and 2017.FindingsThe findings show that the research on quality during the past 30 years form a research paradigm consisting of three operational paradigms: an operative paradigm of backend quality orbiting around QM, total QM (TQM) and service quality; an operative paradigm of middle-way quality, circling around the International Organization for Standardization (ISO), business excellence frameworks (BEFs) and quality awards; and an operative paradigm of frontend quality, revolving around reliability, costs and processes. The operative paradigms are interconnected and complementary; they also show a divide between a general management view of quality and a hands-on engineering view of quality. The findings indicate that the research on quality is a long-lived standalone paradigm, supporting the notion of quality being a genuine academic entity, not a fashion or fad.Research limitations/implicationsThe empirical basis of the study is four text-mining studies. Consequently, the results and findings are based on a limited number of findings.OriginalityText-mining studies targeting research on quality are scarce, and there seem to be no prior models that depict the quality paradigm based on such studies. The perspectives presented here will advance the existing paradigmatic discourse. The new viewpoints aim to facilitate and deepen the discussion on current and future directions of the paradigm.

A national framework for promoting business excellence (NFPBE)

2021 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Stanislaus Lobo ◽  
Premaratne Samaranayake ◽  
Kenan M. Matawie
Keyword(s):  
Quality Management ◽  
Meta Analysis ◽  
National Level ◽  
Cooperative Research ◽  
Content Type ◽  
Business Excellence ◽  
National Quality ◽  
Quality Awards ◽  
Implementation Guidelines ◽  
National Framework

PurposeThe purpose of this paper is to propose a national framework for promoting business excellence (NFPBE) using a quality management assessment framework (QMAF) with information knowledge communication (IKC) as an enabler.Design/methodology/approachThe NFPBE using the plan–do–check–act (PDCA) cycle is developed, re-enforcing key quality management aspects/areas including national quality awards, QMAF summary and national innovation programmes using a meta-analysis.FindingsThe operationalising of the NFPBE is enabled and supported by an auditing tool to assess the degree of mentoring provided by universities/research institutions/consulting firms to participating firms whose progress will be assessed by the QMAF. It was emphasised that the success of the framework requires the buy-in of national governments to support the programme through stimulus incentives such as government assistance with the costs of research and development, and cooperative research ventures between universities and companies.Research limitations/implicationsThe framework is conceptualised into a process flowchart, which is a blueprint to advancing business excellence in organisations at a national scale. The study is limited to only the conceptualisation of the framework. Therefore, an extended study of the framework implementation/application is required for revealing implementation guidelines.Practical implicationsThe national framework has a propensity to enhancing the business excellence of organisations at a national level. Therefore, quality managers and policy makers could use the framework to understand the quality management shortfalls and consider strategies to achieving business excellence.Originality/valueThis research study proposed a blueprint to advancing quality excellence in organisations at a national level, guided by several quality frameworks.

Corporate social responsibility information disclosure objective or not

2018 ◽  
Vol 9 (4) ◽  
pp. 519-539
Author(s):  
Zhao Duan ◽  
Yajuan He ◽  
Yuan Zhong
Keyword(s):  
Corporate Social Responsibility ◽  
Text Mining ◽  
Social Responsibility ◽  
Information Disclosure ◽  
Evaluation Model ◽  
Meta Analysis ◽  
Listed Companies ◽  
Content Type ◽  
Chinese Listed Companies ◽  
Corporate Social

Purpose Based on the text mining tools, this paper aims to propose a new method to evaluate the subjectivity and objectivity of corporate social responsibility information disclosure. Design/methodology/approach The authors build up a text subjectivity evaluation model of corporate social responsibility reports through meta-analysis; a text mining is conducted to all sample CSR reports released by Chinese listed companies untill March 2016[1]. Furthermore, the authors made an overall and quantitative analysis of the situation which contained changing state, characteristics and abnormal value on the subjectivity and objectivity of information disclosure. Findings The results show that the subjectivity scores of social responsibility reports of Chinese listed companies are generally in a normal distribution. The diagram turns out to be a rising trend over the years and increases linearly from 2011 to 2013. Also, the industry heterogeneity and policy control are the main reasons for the formation of the differences, which are significant between different industries and different years. Originality/value This paper provides not only an important empirical basis for the research of corporate social responsibility but also a new idea for the non-financial information disclosure as well as objective evaluation of normative text.

Perceived benefits of national quality awards: a study of UAE’s award winning organizations

2017 ◽  
Vol 21 (1) ◽  
pp. 50-64 ◽  
Author(s):  
Flevy Lasrado
Keyword(s):  
Best Practices ◽  
Lessons Learned ◽  
Customer Engagement ◽  
Current Status ◽  
Perceived Benefits ◽  
Content Type ◽  
Business Excellence ◽  
National Quality ◽  
Quality Awards ◽  
Quality Award

Purpose Although studies of national quality awards and their benefits in fostering organizational excellence are ample in many countries, such relevant studies are rare in United Arab Emirates (UAE). The UAE launched its Business Excellence Awards for the private and public sectors almost two decades ago. The purpose of this study, therefore, is to shed light on benefits that UAE organizations have experienced through the Dubai Quality Award (DQA) and to understand the adoption of key DQA implementation factors. It also discusses implications and provides direction for future research. This study would be useful for managers considering whether to embark on the path of excellence through the DQA. Design/methodology/approach The purpose of this study is to explore the perceived benefits of participating in a quality award process. A total of 13 organizations that received the award between 2010 and 2013 are studied. This limit was set to include as many organizations as possible while not allowing too much time to have elapsed. Secondary data files were received from Department of Economic Development of Dubai. Data were registered in a MS Excel® spreadsheet by categorizing them according to the description of organizational practice, company name and industrial sector. These were then analyzed to extract the benefits and to capture lessons learned in the process. The data were also analyzed in the light of DQA criteria and key actions were recorded. Findings The study highlighted six major perceived benefits of quality awards in the UAE context and the results achieved by winning organizations on their journey of excellence. This study illustrates the enabler and results sides of the DQA in terms of perceived benefits. The analysis of winning organizations shows that a few sectors have been notably awarded. Although, winning organizations in the past four years fairly represent the trading, finance and retail sectors, the DQA is still not sufficiently utilized by all sector organizations. The represented sectors are mainly service-oriented and demonstrate that the key enabler, customer focus, has been given its due importance. As such, these organizations understand customer satisfaction, customer engagement and customer appreciation. Originality/value This is the first step toward an understanding of the current status of best practices of winning organizations on the road to business excellence through the DQA. This can be further developed by measuring business performances through other methods. This study provides an objective depiction of the current level of best practices and perceived benefits of the DQA. This study would be useful for managers considering whether to embark on the path of excellence through the DQA.

Moderating effects on sustainability reporting and firm performance relationships: a meta-analytical review

2021 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Anupama Prashar
Keyword(s):  
Firm Performance ◽  
Meta Analysis ◽  
Corporate Sustainability ◽  
Sustainability Reporting ◽  
Global Reporting Initiative ◽  
Content Type ◽  
Country Level ◽  
Subgroup Analyses ◽  
Quality Awards ◽  
Meta Regression

PurposeThe past sustainability literature on the effects of nonfinancial disclosures on a firm's performance is highly fragmented. Thus, the authors raise the following research questions to test potential differences: Is sustainability reporting (SR) based on the Global Reporting Initiative (GRI) or other systematic reporting framework associated with firm performance? Does quality or level of SR impact firm performance? Do firm-, industry- and country-level factors moderate the effect of SR on firm performance? Does the presence of publication bias affect this relationship?Design/methodology/approachMeta-analysis technique suggested by Hedges & Olkin (1985) was used to analyze a sample of 98 effect sizes reported in 60 studies published between 2010 and 2020 studying SR–performance associations. Meta-regression and subgroup analyses were used to investigate the moderating variables accounting for this heterogeneity in the relationship.FindingsResults reveal that level and quality of SR influence the market-, accounting- and operational-based measures of firm performance. Meta-regression results depict that for large, matured firms, or the ones with institutional investors as board members or the ones that actively participate SR quality awards, SR translates better into firm performance. Subgroup analyses demonstrate that the SR–firm performance relationship is moderated by the corporate governance (CG) system of the country and the firm's affiliation to environmentally sensitive industries.Originality/valueThese findings extend theoretical and practical understanding on effects of corporate sustainability communications on performance.

Essentials of total quality management: a meta-analysis

2014 ◽  
Vol 27 (6) ◽  
pp. 544-558 ◽  
Author(s):  
Ali Mohammad Mosadeghrad
Keyword(s):  
Quality Management ◽  
Total Quality Management ◽  
English Language ◽  
Process Management ◽  
Meta Analysis ◽  
Point Of View ◽  
Total Quality ◽  
Content Type ◽  
Effective Strategies ◽  
Business Excellence

Purpose – The purpose of this paper is to identify critical successful factors for Total Quality Management (TQM) implementation. Design/methodology/approach – A literature review was conducted to explore the critical successful factors for TQM implementation between 1980 and 2010. Findings – A successful TQM implementation need sufficient education and training, supportive leadership, consistent support of top management, customer focus, employee involvement, process management and continuous improvement of processes. Research limitations/implications – The review was limited to articles written in English language during the past 30 years. Practical implications – From a practical point of view, the findings of this paper provide managers with a practical understanding of the factors that are likely to facilitate TQM implementation in organisations. Originality/value – Understanding the factors that are likely to promote TQM implementation would enable managers to develop more effective strategies that will enhance the chances of achieving business excellence.

The Effects of Emotional Expressions in Negotiation: A Meta-Analysis and Future Directions for Research

2020 ◽  
Author(s):  
Sudeep Sharma ◽  
Hillary Anger Elfenbein ◽  
Ruchi Sinha ◽  
William P. Bottom
Keyword(s):  
Meta Analysis ◽  
Emotional Expressions ◽  
Future Directions

scholarly journals An academic perspective on the entrepreneurship policy agenda: themes, geographies and evolution

2019 ◽  
Vol 9 (1) ◽  
pp. 65-93 ◽  
Author(s):  
Alberto Arenal ◽  
Claudio Feijoo ◽  
Ana Moreno ◽  
Cristina Armuña ◽  
Sergio Ramos
Keyword(s):  
Text Mining ◽  
Research Agenda ◽  
Academic Research ◽  
Policy Research ◽  
Policy Agenda ◽  
The European Union ◽  
Entrepreneurship Policy ◽  
Research Activity ◽  
Content Type ◽  
And Shifts

Purpose Academic research into entrepreneurship policy is particularly interesting due to the increasing relevance of the topic and since knowledge about the evolution of themes in this field is still rather limited. The purpose of this paper is to analyse the key concepts, topics, trends and shifts that have shaped the entrepreneurship policy research agenda during the period 1990–2016. Design/methodology/approach This paper uses text mining techniques, cluster analysis and complementary bibliographic data to examine the evolution of a corpus of 1,048 academic papers focused on entrepreneurship-related policies and published during the period 1990–2016 in ten relevant journals. In particular, the paper follows a standard text mining workflow: first, as text is unstructured, content requires a set of pre-processing tasks and then a stemming process. Then, the paper examines the most repeated concepts within the corpus, considering the whole period 1990–2016 and also in five-year terms. Finally, the paper conducts a k-means clustering to divide the collection of documents into coherent groups with similar content. The analyses in the paper also include geographical particularities considering three regional sub-corpora, distinguishing those articles authored in the European Union (EU), the USA and South and Eastern Asia, respectively. Findings Results of the analysis show that inclusion, employment and regulation-related papers have largely dominated the research in the field, evolving from an initial classical approach to the relationship between entrepreneurship and employment to a wider, multidisciplinary perspective, including the relevance of management, geographies and narrower topics such as agglomeration economics or internationalisation instead of the previous generic sectorial approaches. The text mining analysis also reveals how entrepreneurship policy research has gained increasing attention and has become both more open, with a growing cooperation among researchers from different affiliations, and more sophisticated, with concepts and themes that moved the research agenda forward, closer to the priorities of policy implementation. Research limitations/implications The paper identifies main trends and research gaps in the field of entrepreneurship policy providing actionable knowledge by presenting the spectrum of both over-explored and understudied research themes in the field. In practical terms the results of the text mining analysis can be interpreted as a compass to navigate the entrepreneurship policy research agenda. Practical implications The paper presents the heterogeneity of topics under research in the field, reinforcing the concept of entrepreneurship as a multidisciplinary and dynamic domain. Therefore, the definition and adoption of a certain policy agenda in entrepreneurship should consider multiple aspects (needs, objectives, stakeholders, expected outputs, etc.) to be comprehensive and aligned with its complexity. In addition, the paper shows how text mining techniques could be used to map the research activity in a particular field, contributing to the challenge of linking research and policy. Originality/value The exploratory nature of text mining allows us to obtain new knowledge and reveals hidden patterns from large quantities of documents/text data, representing an opportunity to complement other qualitative reviews. In this sense, the main value of this paper is not to advise on the future configuration of entrepreneurship policy as a research topic, but to unwrap the past by unveiling how key themes of the entrepreneurship policy research agenda have emerged, evolved and/or declined over time as a foundation on which to build further developments.

scholarly journals The impact of economic factors on the relationships between psychological contract breach and work outcomes: a meta-analysis

2020 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Thushel Jayaweera ◽  
Matthijs Bal ◽  
Katharina Chudzikowski ◽  
Simon de Jong
Keyword(s):  
Job Performance ◽  
Unemployment Rate ◽  
Psychological Contract ◽  
Inflation Rate ◽  
Meta Analysis ◽  
Psychological Contract Breach ◽  
Contract Breach ◽  
Content Type ◽  
Outcome Relationship ◽  
The Impact

PurposeThe purpose of this paper is to explore the macroeconomic factors that may moderate the psychological contract breach (PCB) and work outcome relationship.Design/methodology/approachThis study conducted a meta-analysis based on data from 134 studies.FindingsThe study revealed that the inflation rate and the unemployment rate of a country moderated the association among employee PCB, job performance and turnover.Research limitations/implicationsThe availability of more detailed macroeconomic data against the PCB and outcome relationship for other countries and studies examining the impact of micro-economic data for PCB and outcome relationship would provide a better understanding of the context.Practical implicationsThe authors believe that the results highlight the importance of the national economy since it impacts individual outcomes following a breach.Social implicationsEmployment policies to capture the impact of macroeconomic circumstances as discussed.Originality/valueOne of the valuable contributions made by this paper is that the authors capture the current accumulative knowledge regarding the breach and performance and breach and turnover relationship. Second, the study examines how the inflation rate and unemployment rate could moderate the association between PCB and job performance and turnover.

Impact of economic and financial crimes on economic growth in emerging and developing countries

2019 ◽  
Vol 26 (3) ◽  
pp. 910-920 ◽  
Author(s):  
Sani Abubakar Saddiq ◽  
Abu Sufian Abu Bakar
Keyword(s):  
Systematic Review ◽  
Developing Countries ◽  
Negative Impact ◽  
Meta Analysis ◽  
Eligibility Criteria ◽  
Content Type ◽  
Research Reporting ◽  
Financial Crimes ◽  
Emerging And Developing Countries ◽  
The Impact

Purpose The purpose of the study is to investigate the impact of economic and financial crimes on the economies of emerging and developing countries. Design/methodology/approach Preferred Reporting Items for Systematic review and Meta-Analysis (PRISMA) guidelines and meta-analysis of economics research reporting guidelines were used to conduct a quantitative synthesis of empirical evidence on the impact of economic and financial crimes in developing and emerging countries. Findings A total of 103 studies were searched, out of which 6 met the selection/eligibility criteria of this systematic review. The six selected studies indicated that economic and financial crimes have a negative impact in emerging and developing countries. Originality/value To the best knowledge of the authors, no published systematic review of the impact of economic and financial crimes in developing countries has been conducted to date.

scholarly journals Endotoxemia as a Diagnostic Tool for Patients with Suspected Bacteremia Caused by Gram-Negative Organisms: a Meta-Analysis of 4 Decades of Studies

2015 ◽  
Vol 53 (4) ◽  
pp. 1183-1191 ◽  
Author(s):  
James C. Hurley ◽  
Piotr Nowak ◽  
Lars Öhrmalm ◽  
Charalambos Gogos ◽  
Apostolos Armaganidis ◽  
...  
Keyword(s):  
Confidence Interval ◽  
Meta Analysis ◽  
Inclusion Criteria ◽  
Summary Receiver Operating Characteristic ◽  
Detection Rates ◽  
Gram Negative ◽  
Content Type ◽  
E Coli ◽  
Patient Groups ◽  
Gram Negative Organisms

The clinical significance of endotoxin detection in blood has been evaluated for a broad range of patient groups in over 40 studies published over 4 decades. The influences of Gram-negative (GN) bacteremia species type and patient inclusion criteria on endotoxemia detection rates in published studies remain unclear. Studies were identified after a literature search and manual reviews of article bibliographies, together with a direct approach to authors of potentially eligible studies for data clarifications. The concordance between GN bacteremia and endotoxemia expressed as the summary diagnostic odds ratios (DORs) was derived for three GN bacteremia categories across eligible studies by using a hierarchical summary receiver operating characteristic (HSROC) method. Forty-two studies met broad inclusion criteria, with between 2 and 173 GN bacteremias in each study. Among all 42 studies, the DORs (95% confidence interval) were 3.2 (1.7 to 6.0) and 5.8 (2.4 to 13.7) in association with GN bacteremias withEscherichia coliand those withPseudomonas aeruginosa, respectively. Among 12 studies of patients with sepsis, the proportion of endotoxemia positivity (95% confidence interval) among patients withP. aeruginosabacteremia (69% [57 to 79%];P= 0.004) or withProteusbacteremia (76% [51 to 91%];P= 0.04) was significantly higher than that among patients without GN bacteremia (49% [33 to 64%]), but this was not so for patients bacteremic withE. coli(57% [40 to 73%];P= 0.55). Among studies of the sepsis patient group, the concordance of endotoxemia with GN bacteremia was surprisingly weak, especially forE. coliGN bacteremia.

Sign in / Sign up

Export Citation Format

Share Document