A national framework for promoting business excellence (NFPBE)

2021 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Stanislaus Lobo ◽  
Premaratne Samaranayake ◽  
Kenan M. Matawie
Keyword(s):  
Quality Management ◽  
Meta Analysis ◽  
National Level ◽  
Cooperative Research ◽  
Content Type ◽  
Business Excellence ◽  
National Quality ◽  
Quality Awards ◽  
Implementation Guidelines ◽  
National Framework

PurposeThe purpose of this paper is to propose a national framework for promoting business excellence (NFPBE) using a quality management assessment framework (QMAF) with information knowledge communication (IKC) as an enabler.Design/methodology/approachThe NFPBE using the plan–do–check–act (PDCA) cycle is developed, re-enforcing key quality management aspects/areas including national quality awards, QMAF summary and national innovation programmes using a meta-analysis.FindingsThe operationalising of the NFPBE is enabled and supported by an auditing tool to assess the degree of mentoring provided by universities/research institutions/consulting firms to participating firms whose progress will be assessed by the QMAF. It was emphasised that the success of the framework requires the buy-in of national governments to support the programme through stimulus incentives such as government assistance with the costs of research and development, and cooperative research ventures between universities and companies.Research limitations/implicationsThe framework is conceptualised into a process flowchart, which is a blueprint to advancing business excellence in organisations at a national scale. The study is limited to only the conceptualisation of the framework. Therefore, an extended study of the framework implementation/application is required for revealing implementation guidelines.Practical implicationsThe national framework has a propensity to enhancing the business excellence of organisations at a national level. Therefore, quality managers and policy makers could use the framework to understand the quality management shortfalls and consider strategies to achieving business excellence.Originality/valueThis research study proposed a blueprint to advancing quality excellence in organisations at a national level, guided by several quality frameworks.

Perceived benefits of national quality awards: a study of UAE’s award winning organizations

2017 ◽  
Vol 21 (1) ◽  
pp. 50-64 ◽  
Author(s):  
Flevy Lasrado
Keyword(s):  
Best Practices ◽  
Lessons Learned ◽  
Customer Engagement ◽  
Current Status ◽  
Perceived Benefits ◽  
Content Type ◽  
Business Excellence ◽  
National Quality ◽  
Quality Awards ◽  
Quality Award

Purpose Although studies of national quality awards and their benefits in fostering organizational excellence are ample in many countries, such relevant studies are rare in United Arab Emirates (UAE). The UAE launched its Business Excellence Awards for the private and public sectors almost two decades ago. The purpose of this study, therefore, is to shed light on benefits that UAE organizations have experienced through the Dubai Quality Award (DQA) and to understand the adoption of key DQA implementation factors. It also discusses implications and provides direction for future research. This study would be useful for managers considering whether to embark on the path of excellence through the DQA. Design/methodology/approach The purpose of this study is to explore the perceived benefits of participating in a quality award process. A total of 13 organizations that received the award between 2010 and 2013 are studied. This limit was set to include as many organizations as possible while not allowing too much time to have elapsed. Secondary data files were received from Department of Economic Development of Dubai. Data were registered in a MS Excel® spreadsheet by categorizing them according to the description of organizational practice, company name and industrial sector. These were then analyzed to extract the benefits and to capture lessons learned in the process. The data were also analyzed in the light of DQA criteria and key actions were recorded. Findings The study highlighted six major perceived benefits of quality awards in the UAE context and the results achieved by winning organizations on their journey of excellence. This study illustrates the enabler and results sides of the DQA in terms of perceived benefits. The analysis of winning organizations shows that a few sectors have been notably awarded. Although, winning organizations in the past four years fairly represent the trading, finance and retail sectors, the DQA is still not sufficiently utilized by all sector organizations. The represented sectors are mainly service-oriented and demonstrate that the key enabler, customer focus, has been given its due importance. As such, these organizations understand customer satisfaction, customer engagement and customer appreciation. Originality/value This is the first step toward an understanding of the current status of best practices of winning organizations on the road to business excellence through the DQA. This can be further developed by measuring business performances through other methods. This study provides an objective depiction of the current level of best practices and perceived benefits of the DQA. This study would be useful for managers considering whether to embark on the path of excellence through the DQA.

Essentials of total quality management: a meta-analysis

2014 ◽  
Vol 27 (6) ◽  
pp. 544-558 ◽  
Author(s):  
Ali Mohammad Mosadeghrad
Keyword(s):  
Quality Management ◽  
Total Quality Management ◽  
English Language ◽  
Process Management ◽  
Meta Analysis ◽  
Point Of View ◽  
Total Quality ◽  
Content Type ◽  
Effective Strategies ◽  
Business Excellence

Purpose – The purpose of this paper is to identify critical successful factors for Total Quality Management (TQM) implementation. Design/methodology/approach – A literature review was conducted to explore the critical successful factors for TQM implementation between 1980 and 2010. Findings – A successful TQM implementation need sufficient education and training, supportive leadership, consistent support of top management, customer focus, employee involvement, process management and continuous improvement of processes. Research limitations/implications – The review was limited to articles written in English language during the past 30 years. Practical implications – From a practical point of view, the findings of this paper provide managers with a practical understanding of the factors that are likely to facilitate TQM implementation in organisations. Originality/value – Understanding the factors that are likely to promote TQM implementation would enable managers to develop more effective strategies that will enhance the chances of achieving business excellence.

The quality movement's three operational paradigms: a text mining venture

2020 ◽  
Vol 32 (6) ◽  
pp. 1577-1598 ◽  
Author(s):  
Daniel Carnerud
Keyword(s):  
Text Mining ◽  
Meta Analysis ◽  
Future Directions ◽  
Content Type ◽  
General Management ◽  
Middle Way ◽  
Business Excellence ◽  
Hands On ◽  
Quality Awards ◽  
Prior Models

PurposeThis study aims to analyze four text-mining studies of quality management (QM) to illustrate and problematize how the research on quality has informed the quality paradigm since the 1980s. By understanding history, one can better manage current developments.Design/methodology/approachThe findings are based on a meta-analysis of four text-mining studies that explore and describe 11,579 research entries on quality between 1980 and 2017.FindingsThe findings show that the research on quality during the past 30 years form a research paradigm consisting of three operational paradigms: an operative paradigm of backend quality orbiting around QM, total QM (TQM) and service quality; an operative paradigm of middle-way quality, circling around the International Organization for Standardization (ISO), business excellence frameworks (BEFs) and quality awards; and an operative paradigm of frontend quality, revolving around reliability, costs and processes. The operative paradigms are interconnected and complementary; they also show a divide between a general management view of quality and a hands-on engineering view of quality. The findings indicate that the research on quality is a long-lived standalone paradigm, supporting the notion of quality being a genuine academic entity, not a fashion or fad.Research limitations/implicationsThe empirical basis of the study is four text-mining studies. Consequently, the results and findings are based on a limited number of findings.OriginalityText-mining studies targeting research on quality are scarce, and there seem to be no prior models that depict the quality paradigm based on such studies. The perspectives presented here will advance the existing paradigmatic discourse. The new viewpoints aim to facilitate and deepen the discussion on current and future directions of the paradigm.

scholarly journals A review and comparative analysis of the Russian Federation Government Quality Award

2015 ◽  
Vol 19 (4) ◽  
pp. 1-16 ◽  
Author(s):  
Jose Arturo Garza-Reyes ◽  
Fred Visnevskis ◽  
Vikas Kumar ◽  
Jiju Antony
Keyword(s):  
Comparative Analysis ◽  
Quality Management ◽  
Russian Federation ◽  
Comparative Approach ◽  
Content Type ◽  
Government Quality ◽  
Business Excellence ◽  
National Quality ◽  
Quality Award ◽  
The Russian Federation

Purpose – The paper aims to present a review and comparison of the Russian Federation Government Quality Award (RFGQA) with the three major business excellence models, Malcolm Baldrige National Quality Award (MBNQA), European Foundation for Quality Management (EFQM) Award and Deming Prize. Design/methodology/approach – The paper briefly reviews the RFGQA through a desk-top research method. Then, it adapts the comparative approach used in a similar study by Vokurka et al. (2000). Thus, the comparative analysis consisted in contrasting two characteristics of the RFGQA with those of the MBNQA, EFQM Award and Deming Prize, namely, award descriptors (i.e. objectives and criteria) and emphasis placed on excellence criteria (i.e. weighting). The study also includes a mapping assessment to explore up to what extent the RFGQA addresses the criteria of the major models. Findings – Although the RFGQA was designed based on the concept and structure of the EFQM model, the results of the study indicate that there are still differences among them, especially in terms of internal business processes. RFGQA finds more differences with the MBNQA and Deming Prize excellence models than with the EFQM. Practical implications – This research would benefit organisations and managers in Russia, as they will be able to acquire a deeper knowledge on the RFGQA. This may facilitate its awareness and implementation. Originality/value – The paper expands the current knowledge in the area of quality management and models for business excellence, as it is among the very first investigations to have studied the RFGQA model.

Developing a hierarchical model to enhance business excellence in hotel industry of Bangladesh

2019 ◽  
Vol 31 (4) ◽  
pp. 1836-1856 ◽  
Author(s):  
Mahbubar Rahman ◽  
Rafikul Islam ◽  
Wan Rohaida Wan Husain ◽  
Khaliq Ahmad
Keyword(s):  
Quality Management ◽  
Hierarchical Model ◽  
Hotel Industry ◽  
Security Measures ◽  
Structured Interviews ◽  
Model Framework ◽  
Content Type ◽  
Business Excellence ◽  
National Quality ◽  
Quality Dimensions

Purpose The study aims to develop a hierarchical model based on the Malcolm Baldrige National Quality Award to enable the ranking of quality dimensions required for achieving business excellence in the hotel industry of Bangladesh. Design/methodology/approach The study adopted a sequential mix method approach in which semi-structured interviews with 24 participants were initially conducted during the qualitative stage to identify the quality dimensions. Subsequently, a questionnaire survey was conducted among 40 industry experts to prioritise the identified elements using the relative measurement of the analytic hierarchy process (AHP). In total, 32 respondents were further surveyed to evaluate a selected number of hotels in Bangladesh using the absolute measurement of AHP. Findings The study uncovered eight criteria, together with 23 corresponding sub-criteria during the qualitative stage. Quality management emerged as the most crucial criterion, while health and safety-security measures were the most important sub-criteria in addressing the quality management criterion. In Bangladesh, five-star hotels were observed to be performing better than three-star and four-star hotels. Originality/value The developed model is unique and can be used by Bangladeshi practitioners to measure the performance of hotels. Moreover, it can also be applied to measure the performance of hotels in other countries just by incorporating minor modification to the model framework.

Towards a further step in understanding business excellence models: a comparative approach

2021 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Mohammed Hamdan Alanazi
Keyword(s):  
Relevant Literature ◽  
Measurement Model ◽  
Comparative Approach ◽  
Cultural Economic ◽  
Content Type ◽  
Business Excellence ◽  
Phase Study ◽  
National Quality ◽  
Quality Award ◽  
Comprehensive Measurement

PurposeA comparative analysis of the validity of business excellence models (BEMs) has rarely been empirically pursued. In addition to their similarities, BEMs exhibit differences in terms of their criteria, relations and emphasis, and some researchers have claimed that it is because these models tend to represent underlying cultural, economic, or social dynamics, as well as global best practices. Based on three such BEMs (the Malcolm Baldrige National Quality Award (MBNQA) model, the European Foundation for Quality Management (EFQM) model and the King Abdul Aziz Quality Award (KAQA) model), this paper introduces a four-phase study to analyse these models comparatively.Design/methodology/approachThis paper: (1) conceptually delineates the distinctive natures of and differences between the three models; (2) develops a comprehensive measurement model based on the content of these models; (3) reviews the relevant literature on BEMs; (4) discusses the motivation behind this comparative approach and (5) introduces a four-phase study to comparatively analyse these models.FindingsA comprehensive measurement model and three structural models are developed, but empirical tests have not been performed. This developed approach is introduced here as a first step in the advancement of our understanding of BEMs and their underlying theory.Originality/valueThe range of variability and complexity of BEMs—i.e. a holistic and comparative empirical view of BEMs—have not so far been fully considered, and findings in this domain tend to be inclusive, while some of the underlying relations of these models have not been investigated. This paper contributes to filling these research gaps.

The effectiveness of quality awards on the company's performance – the case of Iran's national quality awards

2020 ◽  
Vol 27 (4) ◽  
pp. 1319-1340
Author(s):  
Hossein Safari ◽  
Elham Razghandi ◽  
Mohammad Reza Fathi ◽  
Virgilio Cruz-Machado ◽  
Maria do Rosário Cabrita
Keyword(s):  
Logistic Regression ◽  
Correlation Analysis ◽  
Financial Performance ◽  
Canonical Correlation Analysis ◽  
Canonical Correlation ◽  
Business Environment ◽  
Content Type ◽  
National Quality ◽  
Quality Awards ◽  
The Relationship

PurposeThe purpose of this study is to clarify the relationship between getting quality awards by companies and their financial performance in Iran's business.Design/methodology/approachIn the first step, the relationship between awards scores and financial performance by canonical correlation analysis was examined. Then, binary and multinomial logistic regression was used to determine the degree of impact of each financial performance measure on getting quality awards. Finally, two forecasting functions were explored: the probability of achieving quality awards and the probability of achieving different levels of these awards.FindingsBased on the analyzed data of 112 companies through canonical correlation analysis, there was a weak relationship between financial performance and getting quality awards. Also, by using logistic regression, no result was found to prove the impact of financial performance measures on getting Iran's national quality awards. It can be concluded that conceptually, deployment of excellence organizational models will not result in favorable outcomes, especially in the financial scope. Also, practically, excellence models have not been well deployed in Iranian companies, or these models do not fit to Iran's business environment. Organizational culture may not be consistent with quality.Originality/valueQuality awards are given to qualified companies following the establishment of models of excellence such as the European Foundation for Quality Management (EFQM). The main novelty of this research is to clarify the relationship between getting quality awards by companies and their financial performance in Iran's business.

scholarly journals How to Characterize Business Excellence and Determine the Relation between Business Excellence and Sustainability

2020 ◽  
Vol 12 (15) ◽  
pp. 6198
Author(s):  
Miriam Jankalová ◽  
Radoslav Jankal
Keyword(s):  
Secondary Data ◽  
Core Values ◽  
Extensive Literature ◽  
Total Quality ◽  
Cross Cultural Comparison ◽  
Business Excellence ◽  
National Quality ◽  
Comparative Review ◽  
Quality Awards ◽  
Descriptive Attribute

A descriptive attribute or characteristic of an object is called dimension. In the area of Business Excellence, this concept is associated with national quality awards and Business Excellence models. The aim of the paper is to identify the Business Excellence dimensions, on the grounds of comparative analysis of selected national quality award models, including determination of relations between the Business Excellence and Sustainability. Cross-cultural comparison of Business Excellence core values in the analyzed excellence models/national quality awards will be helpful in identification of the Business Excellence dimensions. The main findings of this study are: The basis for achieving Business Excellence is to respect the core principles of TQM (Total Quality Management); Business Excellence dimensions can be identified based on core values; Business Excellence can be characterized through dimensions; there is a relationship between the Business Excellence dimensions and the Sustainability dimensions. This study is based on information that was gathered through an extensive literature review (research publications and research studies (documents) about the national quality awards and Business Excellence models using Internet and research databases (Web of Science, Scopus, EBSCO) and the authors’ own experience. Methods of analysis, comparison, selection, abstraction, induction, deduction, determination, and statistics were used. The paper is organized as follows: the methodology approach; the comparative review of the secondary data on Business Excellence core values in the analyzed models; discussion about the main findings, including the link between the Business Excellence dimensions and Sustainability dimensions.

Meta-analysis of business-related research in the former Warsaw Pact and the Soviet Union countries

2017 ◽  
Vol 12 (1) ◽  
pp. 6-24 ◽  
Author(s):  
Vladimír Bureš
Keyword(s):  
Soviet Union ◽  
Semantic Analysis ◽  
Meta Analysis ◽  
National Level ◽  
Context Aware ◽  
Content Type ◽  
Related Research ◽  
Main Research ◽  
The Soviet Union ◽  
Study Results

Purpose Research focussed on various issues or perspectives of business can be considered as an important driving force for business development. The purpose of this paper is to identify the main topics and trends associated with business-related research conducted in Belarus, the Czech Republic, Estonia, Hungary, Latvia, Lithuania, Poland, Russia, Slovakia and Ukraine. The study results contribute to a context-aware explanation of the dynamics of business-oriented research in individual countries. Design/methodology/approach This study both quantitatively and semantically analyses 6,166 abstracts indexed and abstracted in the Scopus database. Three main research questions and associated hypotheses are investigated. Three text-mining techniques were applied in the analysis of available resources, namely, word clustering, collocation statistics and correspondence analysis. Findings There is a growing trend in the quantity of business-related research publications associated with each country. Similarly, there is an increasing internationalisation and intensification process of research networks. It is possible to identify both general and specific business topics that are investigated in individual countries. Research limitations/implications The time spans investigated do not always correspond with the main events occurring at the national level. From the semantic analysis perspective, the shortage of records for specific time periods prevents a valid semantic analysis, and the results are dependent on the quality of the abstracts provided by the authors. The study results might be used as support for funding decisions or context-aware evaluation of research outcomes at both institutional and national level. Originality/value This study provides a unique insight into the development and mutual comparison of business-related research in the countries investigated.

scholarly journals Business excellence models: a comparison

2018 ◽  
Vol 12 (1) ◽  
pp. 966-974 ◽  
Author(s):  
Sorin-George Toma ◽  
Paul Marinescu
Keyword(s):  
Quality Management ◽  
Continuous Improvement ◽  
Business Models ◽  
Holistic Approach ◽  
Total Quality ◽  
Academic Journal ◽  
Business World ◽  
Business Excellence ◽  
National Quality ◽  
The World

Abstract A new approach, called “business excellence”, has emerged in the business world and scientific literature in the past decades. Facing an increasingly turbulent and chaotic environment, more and more companies have implemented business excellence strategies and made quality a key element of their business philosophy. Modern measurement frameworks were created and developed by national or international bodies such as the excellence business models. These models provide guidelines and criteria for evaluation and are used by companies across the world as groundwork for continuous improvement. The paper aims to present and compare three well-known business excellence models in the world: Malcolm Baldrige National Quality Award, the Australian Business Excellence Framework and the European Foundation for Quality Management Excellence Model. In this respect, the authors have displayed the key elements of each business excellence model, followed by their comparison. In order to achieve the previous goals, the paper uses two methods: analysis and comparison. The information were obtained from multiple secondary sources of data- books and academic journal articles from the domains of total quality management and production economics found in libraries and electronic databases- through a desk research based on a significant literature review. The paper contributes to a better understanding of the business excellence models and may help managers to design and implement business excellence strategies. The paper shows that business excellence models provide a holistic approach to continuous improvement for any type of organization. These models are based on sound values, concepts and principles and have proved their viability during the time. Consequently, they gave birth to frameworks that allow organizations to benchmark their performances and demonstrate best practices in their field of activity. Also, the research findings indicate that the American model constituted a landmark for other business excellence models around the world.

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