Outsourcing at Fatima Memorial Hospital

2002 ◽  
Vol 06 (01) ◽  
pp. 15-26
Author(s):  
Zafar Iqbal Qureshi
Keyword(s):  
Quality Of Service ◽  
Quality Standards ◽  
Pilot Project ◽  
Financial Resources ◽  
Management Systems ◽  
Memorial Hospital ◽  
Trust Hospital ◽  
Charitable Trust ◽  
The Needy

Fatima Memorial Hospital is the first charitable Trust Hospital in Pakistan, and its sponsoring body is Ferozesons Trust. In order to continue to provide services to the needy, the Trust needed to continuously improve its financial resources. When Dr. Qureshi took over the charge of the Hospital as its ACEC, he was asked to streamline the management systems to build a lean organization. He decided to outsource the janitorial services as a pilot project to achieve a number of objectives. If the janitorial services experiment proved successful, then the project would extend to laundry work as well. After the janitorial services were outsourced, concerns regarding cleanliness of the Hospital were brought up by patients and the management. They felt that the quality of service being provided by the contractor was not up to desired quality standards. In view of this, ACEC had two concerns: not to de-motivate the contractor; and not to compromise on the quality of service being provided by the contractor.

A Simulation Software for the Evaluation of Vulnerabilities in Reputation Management Systems

2021 ◽  
Vol 37 (1-4) ◽  
pp. 1-30
Author(s):  
Vincenzo Agate ◽  
Alessandra De Paola ◽  
Giuseppe Lo Re ◽  
Marco Morana
Keyword(s):  
Quality Of Service ◽  
Distributed Systems ◽  
State Of The Art ◽  
Simulation Software ◽  
Reputation Management ◽  
Management Systems ◽  
Security Attacks ◽  
Vulnerability Evaluation ◽  
Multi Agent

Multi-agent distributed systems are characterized by autonomous entities that interact with each other to provide, and/or request, different kinds of services. In several contexts, especially when a reward is offered according to the quality of service, individual agents (or coordinated groups) may act in a selfish way. To prevent such behaviours, distributed Reputation Management Systems (RMSs) provide every agent with the capability of computing the reputation of the others according to direct past interactions, as well as indirect opinions reported by their neighbourhood. This last point introduces a weakness on gossiped information that makes RMSs vulnerable to malicious agents’ intent on disseminating false reputation values. Given the variety of application scenarios in which RMSs can be adopted, as well as the multitude of behaviours that agents can implement, designers need RMS evaluation tools that allow them to predict the robustness of the system to security attacks, before its actual deployment. To this aim, we present a simulation software for the vulnerability evaluation of RMSs and illustrate three case studies in which this tool was effectively used to model and assess state-of-the-art RMSs.

Optimization and Management of Resource in Utility Computing

2016 ◽  
pp. 22-43 ◽  
Author(s):  
Kuldeep Singh Jadon ◽  
Praveen Mudgal ◽  
Robin Singh Bhadoria
Keyword(s):  
Quality Of Service ◽  
Programming Language ◽  
Database Management ◽  
Management Systems ◽  
Utility Computing ◽  
Major Focus ◽  
Computer Resources ◽  
Modern Era ◽  
Self Learning

In this modern era of computing, we are surrounded directly or indirectly related to the computer resources and services, and uses several programming language, different database management systems like RDBMS. At the same time, it need respective compilers and editors for different languages and the most important resource is “storage”, which could be either in the form of primary or secondary space storage. Our Industries like banking, health and education are growing with rapid demand of resources. Thus, to reduces the load of resources consumption and improves its capacity with performance, would be major focus into this chapter. This could be crafted with policy-base assignment of resources approach and adaptive self-learning with virtualization of resources for optimization. Using such approaches and methods, it helps in quality of service with higher availability, greater performance, and improved recoverability.

scholarly journals Analysis of Cadets Satisfaction to Medan Aviation Polytechnic Service Using Quality Function Deployment (QFD) Method

SinkrOn ◽  
2020 ◽  
Vol 4 (2) ◽  
pp. 141
Author(s):  
Lisda Juliana Pangaribuan ◽  
Liber Tommy Hutabarat ◽  
Tiara Sylvia
Keyword(s):  
Quality Of Service ◽  
Quality Function Deployment ◽  
Test Validity ◽  
Quality Standards ◽  
Total Sample ◽  
Quality Function ◽  
Higher Education Quality ◽  
Reliability Planning ◽  
Qfd Method

Education is an important factor in the development of science and the technology. Quality of service is an important element in the institution of education for the quality service of education that will produce high-quality graduates as well. The importance of service quality makes it a part of the Higher Education Quality Standards. Cadets Satisfaction to services is a benchmark to find out the quality of service at Medan Aviation Polytechnic. This research aims to determine the level of Cadets satisfaction to Medan Aviation Polytechnic service towards learning management standard services and standards for infrastructure facilities. The results of the study will be used as references in developing quality standards of Medan Aviation Polytechnic. The method used was Quality Function Deployment (QFD) method, with a total sample of 44 people. Analysis of the data is done with test validity, reliability, planning matrices and matrix House of Quality (HOQ). Analysis results shows the level of cadets satisfaction highest is the dimension Realibility to value the satisfaction of 4.01 followed by the dimensions of Assurance with the value of the satisfaction of 3.98, then the dimension Empaty to value the satisfaction of 3.97 and then at Responsivness dimension with satisfaction value 3.95 and the last is Tangibility dimension with satisfaction value 3.92.

Monitoring and evaluation of WASH in schools programs: lessons from implementing organizations

2015 ◽  
Vol 5 (3) ◽  
pp. 512-520 ◽  
Author(s):  
Leslie Deroo ◽  
Elynn Walter ◽  
Jay Graham
Keyword(s):  
Monitoring And Evaluation ◽  
Financial Resources ◽  
Management Systems ◽  
Monitoring Systems ◽  
National Monitoring ◽  
Sanitation And Hygiene ◽  
School Programs ◽  
Access To Water ◽  
And Performance

Increasing access to water, sanitation and hygiene (WASH) in schools improves health and performance among learners. School WASH programs are being scaled-up globally, however little is known about how they are monitored and evaluated. We studied 21 organizations implementing WASH in school programs to assess monitoring and evaluation (M&E) policies and practices. Five barriers emerged: (1) logistical challenges; (2) limited staff capacity; (3) limited funding; (4) inadequate management systems; and (5) socio-political barriers. The findings highlight the need to better integrate M&E into government systems that will endure post-implementation. Further, there is a need to expand the data collected and improve the quality of national monitoring systems. This will likely require additional human and financial resources that can then translate into better planning and budgeting with the end goal of providing a hygienic environment for children to learn and grow.

scholarly journals EVALUASI SISTEM PENGELOLAAN LIMBAH CAIR DI RUMAH SAKIT PARU SURABAYA

2013 ◽  
Vol 11 (3) ◽  
Author(s):  
Elis Sugihartini ◽  
Ferry Kriswandana ◽  
Hadi Suryono
Keyword(s):  
Waste Management ◽  
Management System ◽  
Waste Treatment ◽  
Liquid Waste ◽  
Quality Standards ◽  
Descriptive Study ◽  
Hospital Environment ◽  
Management Systems ◽  
Ministerial Decree

Hospital activities could be potentially reduces the quality of the environment and publichealth, especially from the medical home activities. One of this activity produces liquid wastethat are harmful to the hospital environment and the surrounding community if the disposal isnot treated before discharge into the water streams, thus it is important to monitoring andhandling in the hospital environment.This research is a descriptive study with the aim to describe the existing condition ofthe Waste Management System on Pulmonary Hospital at Surabaya. This research is useful tothe Hospital in order to improve their tunnel and immediately running the IPAL to reduce thelevels of pollutants and becomes the safe environment.The results of this study showed that the effluent liquid waste on Pulmonary Hospital atSurabaya has not been in compliance with the State Environmental Ministerial Decree ofRepublic Indonesia No : MEP - 58/MENLH/XIII/1995 because in the results of laboratoryexaminations was conducted on May 11, 2013 as the parameters of BOD, COD, TSS, and MPN,the coli bacteria/100 obtain a percentage of 134 ml mg/I, 237 mg/I, 20 mg/I and 9 x 10-8MPN/100 ml which is not considered feasible due to exceeding quality standards for liquidwaste Constanta to be dispose in water streams. Problems that exist in pulmonary hospitalsnowadays is the liquid waste treatment system due to discharge of liquid waste generated fromvarious sources is not running yet and it does not meet the capacity of the existing IPAL,irregularities found in the existing management system in a pulmonary hospital Surabaya, afterinvestigators traced by researchers there are some pipelines that leak or loss of liquid wastethat directly flows in drainage tunnels, and the sump apparently are not water resistant, and itcaused the water seep or seep into the ground.It is advisable for the pulmonary hospital at Surabaya to improve the liquid wastesystems, from the source to the hospitals liquid waste treatment such as repairing tunnels andfixing the sump. And the most important thing is to immediately run the existing IPAL inpulmonary hospital Surabaya so that the disposal of liquid waste can be reducing the levels ofpollutants and does not pollute or adversely affects the hospital environment or the localcommunity.Keywords: Liquid waste management systems, hospital liquid waste,PENDAHULUANLatar BelakangHospital liquid waste impacts.

A Design of CRM System for Mineral Trade Platform

2014 ◽  
Vol 701-702 ◽  
pp. 1286-1289
Author(s):  
Yi Fan Zhu ◽  
Li Xu ◽  
Hang Yang ◽  
Zhao Han
Keyword(s):  
Quality Of Service ◽  
Customer Relationship Management ◽  
Relationship Management ◽  
Customer Relationship ◽  
Third Party ◽  
Management Systems ◽  
Crm System

An increasing number of organizations are starting the customer relationship management systems to promote the quality of service. In the field of mineral trade, recording and analyzing the contracts between two parties is important to a third-party to offer intermediary services. This article designs a system to shortage the contracts and gives an easy way to analyze the contract relationship.

scholarly journals Measuring Quality in Chat Reference Consortia: A Comparative Analysis of Responses to Users’ Queries

2009 ◽  
Vol 70 (1) ◽  
pp. 71-84
Author(s):  
Deborah L. Meert ◽  
Lisa M. Given
Keyword(s):  
Quality Of Service ◽  
Comparative Analysis ◽  
Academic Library ◽  
Quality Standards ◽  
Chat Reference ◽  
Reference Quality ◽  
Reference Service ◽  
Similarities And Differences ◽  
The Cost

Academic libraries have experienced growing demand for 24/7 access to resources and services. Despite the challenges and costs of chat reference service and consortia, many libraries are finding the demand for these services worth the cost. One key challenge is providing and measuring quality of service, particularly in a consortia setting. This study explores the quality of service provided in one academic library participating in a 24/7 chat reference consortium, by assessing transcripts of chat sessions using in-house reference quality standards. Findings point to both similarities and differences between chat interactions of local librarians versus consortia staff.

Dynamic policy-driven quality of service in service-oriented information management systems

2011 ◽  
Vol 41 (12) ◽  
pp. 1459-1489 ◽  
Author(s):  
Joseph P. Loyall ◽  
Matthew Gillen ◽  
Aaron Paulos ◽  
Larry Bunch ◽  
Marco Carvalho ◽  
...  
Keyword(s):  
Quality Of Service ◽  
Information Management ◽  
Management Systems ◽  
Information Management Systems ◽  
Service Oriented ◽  
Dynamic Policy

scholarly journals PELAYANAN RESTORAN DALAM MENCIPTAKAN KEPUASAN PELANGGAN: Studi Pengendalian Mutu di Restoran D’Ayam Crispy Yogyakarta

2018 ◽  
Author(s):  
Repositori Online Pariwisata ◽  
Liea Khusnul Anggika
Keyword(s):  
Quality Control ◽  
Quality Of Service ◽  
Customer Satisfaction ◽  
Production Process ◽  
Product Quality ◽  
Quality Standards ◽  
Public Facilities ◽  
The Stability ◽  
Taking Care

Quality control is a process aimed at maintaining the quality standards of products promised by the company to consumers and to help maintain the performance of the production process in order to always within the limits of tolerable allowance. Each restaurant has a SOP to maintain the quality of service and product quality in order to satisfy and comfort customers. The influence of quality of service is very important in the progress of restaurant business, to create customer satisfaction. In this case the restaurant needs to maintain the stability of service and product quality for customers to grow. D'Ayam Crispy is one of the restaurants that produce processed fried chicken. D'Ayam Crispy needs to maintain the stability of service and product quality as well as care about customer's comfort such as taking care of public facilities provided.

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