scholarly journals Measuring Quality in Chat Reference Consortia: A Comparative Analysis of Responses to Users’ Queries

2009 ◽  
Vol 70 (1) ◽  
pp. 71-84
Author(s):  
Deborah L. Meert ◽  
Lisa M. Given
Keyword(s):  
Quality Of Service ◽  
Comparative Analysis ◽  
Academic Library ◽  
Quality Standards ◽  
Chat Reference ◽  
Reference Quality ◽  
Reference Service ◽  
Similarities And Differences ◽  
The Cost

Academic libraries have experienced growing demand for 24/7 access to resources and services. Despite the challenges and costs of chat reference service and consortia, many libraries are finding the demand for these services worth the cost. One key challenge is providing and measuring quality of service, particularly in a consortia setting. This study explores the quality of service provided in one academic library participating in a 24/7 chat reference consortium, by assessing transcripts of chat sessions using in-house reference quality standards. Findings point to both similarities and differences between chat interactions of local librarians versus consortia staff.

scholarly journals Conceptualizing and Fostering the Quality of CES Through a Dutch National Network on CES (NEON)

HEC Forum ◽  
2021 ◽  
Author(s):  
Laura Hartman ◽  
Guy Widdershoven ◽  
Eva van Baarle ◽  
Froukje Weidema ◽  
Bert Molewijk
Keyword(s):  
Quality Standards ◽  
Evaluation Methodology ◽  
Clinical Ethics Support ◽  
National Network ◽  
Responsive Evaluation ◽  
Evaluation Approach ◽  
Ethics Support ◽  
Similarities And Differences ◽  
The Relationship

AbstractThe prevalence of Clinical ethics support (CES) services is increasing. Yet, questions about what quality of CES entails and how to foster the quality of CES remain. This paper describes the development of a national network (NEON), which aimed to conceptualize and foster the quality of CES in the Netherlands simultaneously. Our methodology was inspired by a responsive evaluation approach which shares some of our key theoretical presuppositions of CES. A responsive evaluation methodology engages stakeholders in developing quality standards of a certain practice, instead of evaluating a practice by predefined standards. In this paper, we describe the relationship between our theoretical viewpoint on CES and a responsive evaluation methodology. Then we describe the development of the network (NEON) and focus on three activities that exemplify our approach. In the discussion, we reflect on the similarities and differences between our approach and other international initiatives focusing on the quality of CES.

Wireless Heartrate Monitoring Along Prioritized Alert Notification Using Mobile Techniques

2020 ◽  
pp. 230-243
Author(s):  
Rajasekaran Rajkumar
Keyword(s):  
Information System ◽  
Quality Of Service ◽  
Cost Effective ◽  
Efficient Solutions ◽  
Essential Information ◽  
Hospital Database ◽  
Clinical Records ◽  
The Cost ◽  
New System

The increasing number of problems that need to be addressed in the hospital sector calls for innovation in this field. It brings us the need to find cost-effective and memory-efficient solutions to handle the vast data and sector it into essential information to operate on the patient. There used to be many systems to manage clinical records which are fixed at a place. It is quite complicated to get the information and make this data available at a patient's bedside. This leads to a considerable amount of wasted time in moving to those storage PCs and also the cost afforded is comparatively high. A computer system that controls and accomplishes all the data in the hospital database to provide effective healthcare is called hospital information system (HIS). The introduction of HIS made billing and inventor easier for the staff. This paper discusses diverse methods that improve the cost, demands of HIS, and provide techniques to function efficiently using wireless networks. Also, the paper gives a comparative study on different aspects such as cost, quality of service, transportation, and security. A new system is proposed by combining the wireless healthcare system along prioritized alert notification.

Makespan of routing and security in Cross Centric Intrusion Detection System (CCIDS) over black hole attacks and rushing attacks in MANET

2019 ◽  
Vol 7 (4) ◽  
pp. 162-176
Author(s):  
Rajendran N. ◽  
Jawahar P.K. ◽  
Priyadarshini R.
Keyword(s):  
Quality Of Service ◽  
Intrusion Detection ◽  
Response Time ◽  
Intrusion Detection System ◽  
Security Policy ◽  
Ad Hoc ◽  
Detection System ◽  
Content Type ◽  
The Cost

Purpose The purpose of this paper is to apply security policies over the mobile ad hoc networks. A mobile ad hoc network refers to infrastructure-less, persistently self-designing systems; likewise, there is a noteworthy innovation that supplies virtual equipment and programming assets according to the requirement of mobile ad hoc network. Design/methodology/approach It faces different execution and effectiveness-based difficulties. The major challenge is the compromise of performance because of unavailable resources with respect to the MANET. In order to increase the MANET environment’s performance, various techniques are employed for routing and security purpose. An efficient security module requires a quality-of-service (QoS)-based security policy. It performs the task of routing and of the mobile nodes, and it also reduces the routing cost by finding the most trusted node. Findings The experimental results specify that QoS-based security policy effectively minimizes the cost, response time as well as the mobile makespan (routing cost and response time) of an application with respect to other existing approaches. Research limitations/implications In this paper, the authors proposed an enhancement of Cross Centric Intrusion Detection System named as PIHNSPRA Routing Algorithm (PIHNSPRA). Practical implications It maps the security with the secure IDS communication and distributes the packets among different destinations, based on priority. This calculation is proposed for the purpose of routing and security by considering greatest throughput with least routing cost and reaction time. Social implications When the concept is applied to practical applications. Quality of Service introduced in the proposed research reduces the cost of routing and improves the throughput. Originality/value The proposed calculation is tested by NS2 simulator and the outcomes showed that the execution of the calculation is superior to other conventional algorithms.

scholarly journals COMPARISON OF CAREGIVERS FROM DIVERSE COMMUNITIES WHO IMMIGRATED TO OR WERE BORN IN THE US

2019 ◽  
Vol 3 (Supplement_1) ◽  
pp. S955-S955
Author(s):  
Lauren Stratton ◽  
David Bass ◽  
Rachel Schaffer ◽  
Sara Powers ◽  
Ocean Le ◽  
...  
Keyword(s):  
Logistic Regression ◽  
Comparative Analysis ◽  
Service Providers ◽  
The Us ◽  
Diverse Communities ◽  
Health Related ◽  
Similarities And Differences ◽  
Racial Ethnic ◽  
Selection Of

Abstract The Diverse Elders Coalition, in partnership with its six member organizations and the Benjamin Rose Institute on Aging, completed a national survey of 840 family and friend caregivers from diverse racial, ethnic, and sexual orientation communities to understand their unique caregiving issues and challenges. Data from a subsample of 369 caregivers identifying as Hispanic/Latino, Asian, Southeast Asian or multiple ethnicities were analyzed to understand similarities and differences between caregivers born in the US and who immigrated to the US. The Stress Process Conceptual Model guided selection of characteristics used for comparative analysis. Results of logistic regression revealed that caregivers born in the US were younger (B=-.08, p<.001), had higher educational degrees (B=.42, p<.001), and higher incomes (B=.34, p=.002). They assisted care receivers with more health-related tasks (B=.27, p=.013), but fewer culture-related tasks (B=-.51, p=.002); reported higher levels of strain in their relationship with care receivers (B=.66, p=.038); and were less satisfied with the quality of care receivers’ healthcare (B=-.62, p=.042). In terms of reasons for being a caregiver, there were no significant differences in cultural commitment to caring for older family members, however those born in the US were more likely to report providing care because it was more convenient for them than for other family and friends (B=.99, p=.002). Understanding the needs of diverse caregivers has implications for healthcare and service providers, such as providing training on diverse needs. Additionally, the differences between US born and immigrant caregivers highlights implications on the dynamic between caregivers and their care receiver.

Dynamic Management of Security Constraints in Advanced Enterprises

2011 ◽  
pp. 302-310
Author(s):  
R. Manjunath
Keyword(s):  
Quality Of Service ◽  
Dynamic Management ◽  
Service Parameter ◽  
The Cost

Providing security for the content that gets exchanged between physically and geographically different locations is challenging. The cost and resources to be used to meet this challenge has to be linked to the degree of security demanded by the content. In this chapter, the security associated with the transfer of the content is quantified and treated as a quality of service parameter. The user is free to select the parameter depending up on the content being transferred. As dictated by the demanding situations, a minimum agreed security would be assured for the data at the expense of the appropriate resources over the network.

scholarly journals FAKTOR KEPUASAN WISATAWAN PENGGUNA TRANSPORTASI LAUT DARI BALI KE GILI TRAWANGAN

Jurnal IPTA ◽  
2018 ◽  
Vol 6 (2) ◽  
pp. 124
Author(s):  
Syukriyan Abrar Syah ◽  
Ni Gusti Ayu Susrami Dewi ◽  
Putu Agus Wikanatha Sagita
Keyword(s):  
Quality Of Service ◽  
Dominant Factor ◽  
Sea Transport ◽  
Marine Transportation ◽  
Factors Affecting ◽  
Cost Factor ◽  
Level Of Satisfaction ◽  
The Cost ◽  
Selection Of

This research aims to analyze factors affecting the satisfaction of tourists in the use of marine transportation from Bali toward Gili Trawangan. The benefits of this research useful to the company in improving the services for tourists who will use the services of a crosswalk leading to Gili Trawangan.The respondents in this research totalled 190 respondents, the selection of the sample using the method of purposive sampling, the data in this study were analyzed using the analysis factors that help by statistikal program SPSS version 17.0 for windows. The results of this study are: 1) the satisfaction of tourists in the use of sea transport in general are at a level of satisfaction. 2) there are three factors that affect the satisfaction of tourists formed i.e. factors quality of maids, the cost factor & ease factors and product quality. Quality of service factor is the most dominant factor influencing the satisfaction of travellers with variable reliability as the dominant variables, and the variable availability schedule is a variable that must be improved.

A Survey on Load Balancing Algorithms for Cloud Environment

2019 ◽  
Vol 16 (2) ◽  
pp. 764-767
Author(s):  
P. Chitra ◽  
Karthika D. Renuka ◽  
K. Senathipathi ◽  
S. Deepika ◽  
R. Geethamani
Keyword(s):  
Cloud Computing ◽  
Quality Of Service ◽  
Comparative Analysis ◽  
Load Balancing ◽  
Resource Utilization ◽  
The Internet ◽  
Cloud Environment ◽  
Web Based ◽  
Qos Metrics

Cloud computing is the cutting edge technology in the information field to provide services to the users over the internet through web–based tools and applications. One of the major aspects of cloud computing is load balancing. Challenges like Quality of service (QoS) metrics and resource utilization can be improved by balancing the load in cloud environment. Specific scheduling criteria can be applied using load balancing for users prioritization. This paper surveys different load balancing algorithms. The approaches that are existing are discussed and analyzed to provide fair load balancing and also a comparative analysis was presented for the performance of the existing different load balancing schemes.

Outsourcing at Fatima Memorial Hospital

2002 ◽  
Vol 06 (01) ◽  
pp. 15-26
Author(s):  
Zafar Iqbal Qureshi
Keyword(s):  
Quality Of Service ◽  
Quality Standards ◽  
Pilot Project ◽  
Financial Resources ◽  
Management Systems ◽  
Memorial Hospital ◽  
Trust Hospital ◽  
Charitable Trust ◽  
The Needy

Fatima Memorial Hospital is the first charitable Trust Hospital in Pakistan, and its sponsoring body is Ferozesons Trust. In order to continue to provide services to the needy, the Trust needed to continuously improve its financial resources. When Dr. Qureshi took over the charge of the Hospital as its ACEC, he was asked to streamline the management systems to build a lean organization. He decided to outsource the janitorial services as a pilot project to achieve a number of objectives. If the janitorial services experiment proved successful, then the project would extend to laundry work as well. After the janitorial services were outsourced, concerns regarding cleanliness of the Hospital were brought up by patients and the management. They felt that the quality of service being provided by the contractor was not up to desired quality standards. In view of this, ACEC had two concerns: not to de-motivate the contractor; and not to compromise on the quality of service being provided by the contractor.

scholarly journals Seaport service quality and customers’ expectation: an exploratory study of seaport terminals in South East Vietnam

2021 ◽  
pp. 37-46
Author(s):  
Nam Tran Dinh ◽  
Keyword(s):  
Quality Of Service ◽  
International Trade ◽  
Comparative Analysis ◽  
Service Quality ◽  
Exploratory Study ◽  
The South ◽  
Customer Expectations

Seaport terminals are important intermediaries in international trade. One issue that is critical to the performance and survival of port terminals is the quality of the services provided. However, to improve the quality of the service of these terminals, it is important to know the expectations of the customers and the perceptions about the quality of the service. Regardless, very little is known about customer expectations and perceptions of the quality of service at Vietnam seaport terminals. Therefore, this document offers a comparative analysis of the quality of service of the South East Vietnam seaport terminals using the Gap Score Technique of the Service Quality (QoS) Model (SERVQUAL). It is found that, in general, all examined selected terminals have a low quality of service. With the average gap score per QoS dimension for all selected terminals, transparency has the best QoS (lowest gap score), while responsiveness has the lowest QoS (highest gap score). The implication is that import terminals strive to improve the quality of service. More attention should be paid to improving responsiveness by providing fast services, assisting customers, and letting them know exactly when services are being performed.

Sign in / Sign up

Export Citation Format

Share Document