Quality as a reflection of innovation? Quality management in the Korean government

2009 ◽  
Vol 75 (3) ◽  
pp. 419-435 ◽  
Author(s):  
Pan Suk Kim
Keyword(s):  
Quality Management ◽  
South Korea ◽  
Continuous Improvement ◽  
Public Management ◽  
Government Reform ◽  
Korean Government ◽  
Conceptual Changes ◽  
Long Time ◽  
Private And Public

Quality management generally implies all the activities that are intended to bring about the desired level of quality. In order to improve the quality of a product or service in both private and public sectors, quality management has been exercised for a long time and broadly applied in various organizations. As many new buzz words emerge in both business and public management, however, it seems that its popularity has declined. Is quality management dead? Not really. Quality is a fundamental ingredient in innovation so it must not be disregarded, although there might be fluctuations in its popularity. This study reviews the developmental status of quality management in South Korea by looking at its status and conceptual changes from historical and comparative perspectives. Historically, quality management in modern Korea was influenced by Japanese and American practices. In a comparative perspective, however, European influence on quality management was not salient in Korea. Points for practitioners More buzz words or fads will be generated by issue entrepreneurs and business consultants. However, quality management will not fade away. Continuous improvement is an endless open-ended journey, as is quality management. It is fair to say that the need for government reform and innovation will never be exhausted. Therefore, the importance of quality management will be a continuing reality in the future, perhaps with some adjustment of its rhetoric or riding on an irresistible wave of reform for adaptation. Quality has been reflected through innovation, and vice versa.

Quality management science in clinical chemistry: a dynamic framework for continuous improvement of quality

1990 ◽  
Vol 36 (10) ◽  
pp. 1712-1716 ◽  
Author(s):  
J O Westgard ◽  
R W Burnett ◽  
G N Bowers
Keyword(s):  
Quality Management ◽  
Continuous Improvement ◽  
Clinical Chemistry ◽  
Management Science ◽  
Performance Goal ◽  
Dynamic Framework ◽  
Total Performance ◽  
Essential Resource ◽  
Operation And Management

Abstract Current quality assurance approaches will not be adequate to satisfy the needs for quality in the next decade. Quality management science (QMS), as evolving in industry today, provides the dynamic framework necessary to provide continuous improvement of quality. QMS emphasizes the importance of defining quality goals based on the needs and expectations (implied needs) of customers. The laboratory can develop customer-friendly goals and measures of quality by recognizing that customers' experiences are represented by a totality of results. Quality goals and measures are best communicated as "total performance" by specifying a limit and percentile of the distribution, rather than a mean and standard deviation. Application of quality goals within the laboratory will usually require partitioning the total performance goal into components and translating those components into specifications to guide the operation and management of production processes. QMS also extends beyond technical processes to people processes and provides guidance for improving the quality of worklife and caring for the laboratory's most essential resource--our people.

scholarly journals The model final results how the method of complex evaluation of improving quality of care in obstetrics

2016 ◽  
Vol 65 (6) ◽  
pp. 109-115
Author(s):  
Konstantin V Yaroslavsky ◽  
Vladimir O Atlasov ◽  
Vyacheslav M Bolotskykh
Keyword(s):  
Quality Of Care ◽  
Quality Management ◽  
Total Quality Management ◽  
Continuous Improvement ◽  
Integrated Assessment ◽  
Total Quality ◽  
Advantages And Disadvantages ◽  
Complex Evaluation ◽  
Quality Of Medical Care

The article considers the issues of managing quality of medical care in obstetrics, the aim of which is to consider different management models, their advantages and disadvantages. Described the system of total quality management based on the needs of the patient. The presented method models outputs and its use in obstetric institution for integrated assessment activities and ensure continuous improvement and improve the quality of care. The calculation of the performance of the obstetric hospital and dynamic analysis of their effectiveness.

scholarly journals Audit Kepastian Kualitas untuk Menilai Efektivitas Sistem Manajemen Mutu ISO 9001:2008 di UPT Perpustakaan Universitas Jember

2017 ◽  
Vol 4 (2) ◽  
pp. 159
Author(s):  
Septarina Prita ◽  
Jean Suha Theresia Br. Aritonang ◽  
W. Wasito
Keyword(s):  
Quality Management ◽  
Continuous Improvement ◽  
Human Error ◽  
Audit Quality ◽  
Quality Management System ◽  
Iso 9001 ◽  
Management Systems ◽  
Quality Management Systems ◽  
Quality Audit

Library is all about service, therefore UPT Perpustakaan Universitas Jember commited to always do a continuous improvement on their service by implying quality management systems ISO 9001:2008. Tools to evaluate the effectiveness of quality management systems is quality audit which is held by Badan Penjamin Mutu (BPM) and performed annually. Quality audit performed by interviewing respondents, ask the respondents to filling in the questionnaires, and the last method is observing the library activity, and analyzes if the reality meets the standards set by the UPT Perpustakaan itself. There are 3 types of finding resulted by quality audit avtivity, they are cathegorized as observative finding, minor finding and mayor finding. Minor findings have been found in Pembinaan Koleksi's sector and Gugus Penjamin Mutu's sector whilst the mayor findings coming from Sirkulasi's sector, Pengembangan dan Kerjasama's sector and Layanan Perujukan dan Koleksi Khusus's sector. Mayor findings means that management should give more attention to the implimentation of quality management system which is implied to these sectors because the findings can influence the conformity between the processes and the products offered so that those will affect the services's quality given by the library. Minor findings means that finding will not influences the quality of the services, and generally human error is the cause of that findings. But although it will not influences the quality of the services, the minor findings still needs to be documented and need a correction action to correct the findings so that in the future, the management can prevent similar findings to ever occured again.Keywords: ISO 9001:2008, Library, Quality Audit, Quality Management Systems

scholarly journals The implementation of total quality management (TQM) in housekeeping department of W Bali-Seminyak

2019 ◽  
Vol 6 (2) ◽  
pp. 22-30 ◽  
Author(s):  
I Ketut Yasa
Keyword(s):  
Statistical Analysis ◽  
Quality Management ◽  
Human Resources ◽  
Total Quality Management ◽  
Continuous Improvement ◽  
Hospitality Industry ◽  
Total Quality ◽  
A Company ◽  
Descriptive Statistical Analysis

Competition in the business field is rapid and tight, particularly in the hospitality industry. A company needs the efforts to do continuous improvement toward the potential of human resources, process, and the environment to bring about the best quality of product or service. The effective and efficient way to improve those capabilities is by implementing Total Quality Management (TQM). TQM contributes the benefit such as increasing the competitiveness of the company. TQM concept denotes the concept of continuous improvement that applies to every level of the operation. W Bali – Seminyak, specifically housekeeping department has objective to offer the unique and special moments, inventing the creative staff, and recultivating the hospitality in Bali which committed to implementing TQM optimally. The purpose of the study was to investigate the implementation of Total Quality Management in the housekeeping department of W Bali-Seminyak as well as the obstacles to it. Methods of analysis used in this study were descriptive qualitative and descriptive statistical analysis. The result of this study indicated TQM had been implemented in the housekeeping department, W Bali- Seminyak.

Integration Between Knowledge Management and Total Quality Management in Jordanian Universities

2018 ◽  
pp. 256-295
Author(s):  
Issa Mahmoud Shehabat ◽  
Mohammad Berrish
Keyword(s):  
Knowledge Management ◽  
Quality Management ◽  
Customer Satisfaction ◽  
Total Quality Management ◽  
Continuous Improvement ◽  
Strong Correlation ◽  
Total Quality ◽  
Management Philosophy ◽  
The Past

Resulting from the development of management theory in the past few years, knowledge management has emerged, which is identifying information of value and how to use it well, as well as understanding cognitive assets of an organization and how to exploit them. Knowledge management is important and necessary for the survival of an organization and its superiority. It can be integrated into the philosophy of total quality management to play a role in the development of the basis of performance of modern organizations. The total quality management philosophy seeks to achieve customer satisfaction through the commitment of the leadership of an organization and its workers by a process of continuous improvement of the quality of performance in various aspects of an organization. This chapter aims to identify the integration between knowledge management and total quality management, when applied to public Jordanian universities as a sample for the study. The chapter found the presence of integrity and a strong correlation between knowledge management and total quality management.

scholarly journals Construction quality process implementation as a source of competitive advantage in small and medium-sized construction projects

2021 ◽  
Vol 4 (2) ◽  
pp. 46-54
Author(s):  
S Nyakala ◽  
J Pretorius ◽  
A Vermeulen
Keyword(s):  
Quality Management ◽  
Continuous Improvement ◽  
Construction Projects ◽  
Construction Quality ◽  
Factors Affecting ◽  
Quality Practices ◽  
Process Implementation ◽  
Quality Process ◽  
Design Construction

It is generally accepted that construction quality process implementation improves construction project performance through the systematic application of quality practices. It is equally established that current quality management systems, particularly compliance management, are essential for Small and medium-enterprises (SMEs) seeking effective completion of road-building infrastructure. Despite the opportunities offered by these quality practices, there are potential pitfalls. As low-cost economies proliferate, South African construction SMEs are under increasing pressure to be more flexible and innovative. The study examines the factors affecting the quality of work produced by construction SMEs through a regulatory road building procedure, namely design, construction, and execution. A questionnaire survey was conducted among 165 SME contractors, designers, and their experience was recorded of construction quality standards and performance improvement on completed work in the public sector in South Africa. A combination of descriptive and inferential statistics was used to analyse the data. The empirical findings established that five construction quality process factors affect the quality of road infrastructure projects undertaken by construction SMEs. These factors comprise construction process and design; construction quality management at the site level; the development and implementation of quality procedures and requirements; quality benchmarking issues; continuous improvement and communication. This study is of value to designers/consultants and managers in the construction SME sector as it helps to establish the factors affecting the quality of road infrastructure projects. Managers in analogous environments may also use the results of this study as a benchmark for competitive advantage. The results also provide a guideline for the successful construction quality implementation in small and medium-sized construction projects. Keywords: Construction quality; Continuous improvement; Design; Performance; Quality management.

Integration Between Knowledge Management and Total Quality Management in Jordanian Universities: Empirical Study

2017 ◽  
Vol 8 (2) ◽  
pp. 43-63 ◽  
Author(s):  
Issa Mahmoud Shehabat
Keyword(s):  
Knowledge Management ◽  
Quality Management ◽  
Empirical Study ◽  
Total Quality Management ◽  
Continuous Improvement ◽  
Total Quality ◽  
Online Questionnaire ◽  
Strategic Objectives ◽  
Management Philosophy

Knowledge management is important and necessary for the survival of an organisation and its superiority. It can be integrated into the philosophy of total quality management to play a role in the development of the basis of performance of modern organisations. It can be strengthened to achieve its strategic objectives. The total quality management philosophy seeks to achieve customer satisfaction through the commitment of the leadership of an organisation and its workers by a process of continuous improvement of the quality of performance in various aspects of an organisation. This study aims to identify the integration between knowledge management and total quality management, when applied to public Jordanian universities as a sample for the study, and to follow the descriptive analytical method research style. The online questionnaire responses were statistically analysed. The study found the presence of integrity and a strong correlation between knowledge management and total quality management.

scholarly journals Application of the requirements of international standards and practices ordered by standards to the quality management of physical culture and sports services

2021 ◽  
pp. 47-53
Author(s):  
Tatiana Dorofeeva
Keyword(s):  
Quality Management ◽  
Continuous Improvement ◽  
Management System ◽  
Quality Management System ◽  
International Standards ◽  
Quality Of Services ◽  
Physical Culture ◽  
Effectiveness And Efficiency ◽  
Required Quality

Physical culture and sports services, like any other services to the population, must meet the established requirements and meet the needs of the customer. Quality management system (QMS) is a management system that directs and controls the organization's activities to ensure the required quality of services. The development of a program for the implementation of a quality management system in Ukrainian organizations that provide services is due to: the lack of uniform standards and procedures for all executive authorities; insufficient orientation of the activities of executive authorities to meet the needs of consumers, in particular, in the provision of physical culture and sports services (FSO); low quality of a significant number of services provided by executive authorities; the need for the implementation of measures to prevent manifestations of corruption of officials authorized to perform the functions of the state. The approach to the development and implementation of a quality management system for physical culture and sports population involves several stages, namely: identification of the needs and expectations of customers (direct consumers of services according to gender, age, etc.) and other stakeholders; establishment of policy and goals of the organization in the field of quality; identification of processes and responsibilities necessary to achieve quality objectives; identification and supply of resources necessary to achieve quality objectives; establishing methods that allow measuring the effectiveness and efficiency of each process; using the results of these measurements to determine the effectiveness and efficiency of each process; identification of means that make it possible to prevent discrepancies and eliminate their causes; introduction and application of the process of continuous improvement of the quality management system.

Sign in / Sign up

Export Citation Format

Share Document