The Relationship of Satisfaction and Performance to Salesforce Turnover

1984 ◽  
Vol 48 (4) ◽  
pp. 33-40 ◽  
Author(s):  
Charles M. Futrell ◽  
A. Parasuraman
Keyword(s):  
Job Satisfaction ◽  
Research Study ◽  
Moderating Effect ◽  
Sales Managers ◽  
Propensity To Leave ◽  
And Performance ◽  
Relationship Of ◽  
The Relationship ◽  
Salesforce Turnover

This article reviews pertinent research related to the antecedents of turnover and discusses a research study involving a national industrial firm's salesforce. The study examined the moderating effect of salespeople's performance on the relationship between their job satisfaction and propensity to leave their firm. The paper concludes with implications for researchers and sales managers.

scholarly journals The relationship of facets of salesperson job satisfaction with affective organizational commitment

2007 ◽  
Vol 22 (5) ◽  
pp. 311-321 ◽  
Author(s):  
James Boles ◽  
Ramana Madupalli ◽  
Brian Rutherford ◽  
John Andy Wood
Keyword(s):  
Job Satisfaction ◽  
Organizational Commitment ◽  
Sales Force ◽  
Sales Managers ◽  
Content Type ◽  
Propensity To Leave ◽  
Study Results ◽  
Relationship Of ◽  
The Relationship ◽  
Business To Business

PurposeThis paper aims to examines the relationships between various facets of salesperson job satisfaction as assessed by the INDSALES measure and salesperson organizational commitment. The paper also seeks to explore salesperson gender as a moderator of the relationship between facets of job satisfaction and organizational commitment.Design/methodology/approachThis study uses survey research of one firm's business‐to‐business salespeople to examine the relationships between facets of salesperson job satisfaction and salesperson organizational commitment.FindingsStudy results indicate that various facets of job satisfaction are more strongly related to organizational commitment. Findings also indicate that these relationships are not the same for male and female salespeople.Practical implicationsFindings demonstrate to sales managers that not all types of satisfaction are related to organizational commitment, which has been strongly linked to a salesperson's propensity to leave an organization. Further, various facets of satisfaction such as pay and promotion are more important to men than to women. Women find that satisfaction with co‐workers is more closely related to organizational commitment than it is for men. These findings have significant relevance to sales managers.Originality/valueThe relationship between facets of job satisfaction and organizational commitment has not been extensively researched. This is true even though these are two very important issues when dealing with sales force management. Likewise, the issue of men and women valuing different types of satisfaction to varying degrees has not been thoroughly examined in the business‐to‐business sales force literature.

scholarly journals Hubungan antara Kepuasan Kerja dengan Kinerja Tutor Paket C di PKBM Karang Taruna Kembang Delima

2018 ◽  
Vol 6 (1) ◽  
pp. 54-64
Author(s):  
Gesri Oktavia ◽  
Wisroni Wisroni ◽  
Syuraini Syuraini
Keyword(s):  
Job Satisfaction ◽  
Data Analysis ◽  
Data Collection ◽  
Sampling Technique ◽  
Simple Random Sampling ◽  
Working Environment ◽  
Low Performance ◽  
And Performance ◽  
Relationship Of ◽  
The Relationship

The background of this research is the low performance of Paket C tutor in PKBM Karang Taruna Kembang Delima. This is allegedly due to the low satisfaction of the tutor's work. The purpose of this research is to make the job satisfaction of tutor, to describe the performance of the package tutor, and to see the relationship of job satisfaction with the performance of the Paket C tutor in PKBM Karang Taruna Kembang Delima. This research is correlational research, with population is tutor of Paket C which amounted to 33 people, sample taken 90% from population that is 30 people with sampling technique that is simple random sampling. Data collection techniques used questionnaires, and data collection tools using questionnaires. Data analysis techniques to describe job satisfaction and performance tutor using the formula percentage, and to see the relationship of job satisfaction with the performance tutor technique data analysis using product moment correlation formula. The results of this study indicate that (1) the satisfaction of Paket C tutor in PKBM Karang Taruna Kembang Delima is low category, (2) the performance of tutor of Paket C package in PKBM Karang Taruna Kembang Delima category low, and (3) there is a significant relationship between job satisfaction with the performance of Paket C tutor in PKBM Karang Taruna Kembang Delima. It is suggested to the manager to improve the work satisfaction of tutors in terms of feelings of pleasure in work and a good working environment for the performance of tutors can increase.

scholarly journals Impact of On-Job Training on Performance of Telecommunication Industry

2012 ◽  
Vol 3 (2) ◽  
pp. 47-58
Author(s):  
Nadir Khan ◽  
Muhammad Ibrahim . ◽  
Muhammad Khalil Shahid .
Keyword(s):  
Organizational Performance ◽  
Structural Model ◽  
Research Study ◽  
Job Training ◽  
Individual Performance ◽  
Telecommunication Industry ◽  
Significant Figure ◽  
And Performance ◽  
Relationship Of ◽  
The Relationship

This research is about On-Job training and Performance of organization. It discusses the importance of training and its output, which is very necessary for individual performance and over all organizational performance. In this research study, various variables, which are the outcome of Training, have been taken into account. Further, more the relationship of all those variables with the over all organizational performance has been studied. A structural model has been developed according to the results and relationship of these variables. The research will add a significant figure to the performance of organization and will raise the importance and value of training in organizations. The results are applicable to all type of organizations and will help managers to make their firms more productive and stable.

scholarly journals PENGARUH MOTIVASI DAN KEPUASAN KERJA TERHADAP KINERJA

2019 ◽  
Vol 5 (2) ◽  
pp. 42-61
Author(s):  
Yayah Khoerunnisa ◽  
Noerdjanah Rahayuningsih ◽  
Suranta
Keyword(s):  
Job Satisfaction ◽  
Cost Reduction ◽  
Organizational Goals ◽  
Effective Work ◽  
Performance Variables ◽  
Scale Range ◽  
And Performance ◽  
Relationship Of ◽  
The Relationship

Penelitian ini bertujuan untuk mengetahui adanya pengaruh Motivasi dan Kepuasan Kerja terhadap Kinerja (studi kasus di Dinas Perhubungan Kabupaten Indramayu). Data diperoleh melalui angket yang di isi oleh 58 orang pegawai Dinas Perhubungan Kabupaten Indramayu. Total skor keseluruhan tanggapan Responden pada Variabel Kinerja dengan indikator Kualitas, Kuantitas, Jangka waktu, Penekan biaya, Pengawasan dan Hubungan antar karyawan di Dinas Perhubungan Kabupaten Indramayu adalah 2840 yang dinyatakan pada rentang skala 2370-2927, yang termasuk kategori Baik. Adapun presentase respondennya adalah 81%, yang termasuk Kategori Sangat Baik. total skor keseluruhan tanggapan Responden pada Variabel Motivasi dengan indikator Semangat kerja, Kegairahan kerja, bekerjasama, bekerja efektif dan pencapaian tujuan organisasi di Dinas Perhubungan Kabupaten Indramayu adalah 2379 yang dinyatakan pada rentang skala 1975-2439, yang termasuk kategori Baik. Adapun presentase respondennya adalah 82%, yang termasuk Kategori Sangat Baik. Total skor keseluruhan tanggapan Responden pada Variabel Kepuasan Kerja dengan indikator Menyenangi pekerjaannya, Mencintai pekerjaan, Moral kerja, Kedisiplinan, Prestasi kerja di Dinas Perhubungan Kabupaten Indramayu adalah 2277 yang dinyatakan pada rentang skala 1975-2439, yang termasuk kategori Baik. Adapun presentase respondennya adalah 78,5%, yang termasuk Kategori Baik. Hubungan Motivasi terhadap Kinerja pada pegawai Dinas Perhubungan Kabupaten Indramayu termasuk dalam kategori Sangat Rendah. Hubungan Kepuasan Kerja terhadap Kinerja pada pegawai Dinas Perhubungan Kabupaten Indramayu termasuk dalam kategori Rendah. Hubungan Motivasi terhadap Kepuasan Kerja pada pegawai Dinas Perhubungan Kabupaten Indramayu termasuk dalam kategori Rendah. This study aims to determine the effect of motivation and job satisfaction on performance (case study in the Transportation Department of Indramayu Regency). Data was obtained through a questionnaire filled out by 58 employees of the Indramayu District Transportation Office. The overall total score of Respondents' responses to the Performance Variables with indicators of Quality, Quantity, Duration, Cost Reduction, Supervision and Relationships among employees in the Transportation Office of Indramayu Regency is 2840 which is stated in the scale range of 2370-2927, which is included in the Good category. The percentage of respondents is 81%, which is included in the Very Good Category. the overall the total score of Respondents' responses to the Motivation Variable with indicators of Work enthusiasm, Excitement of work, collaboration, effective work and achievement of organizational goals in the Transportation Department of Indramayu Regency was 2379 which was started in the 1975-2439 scale range, which included the Good category. The percentage of respondents is 82%, which is included in the Very Good Category. The overall total score of Respondents' responses to the Job Satisfaction Variable with indicators Like work, Love work, Work morale, Discipline, Job performance in the Transportation Department of Indramayu Regency is 2277 expressed in the 1975-2439 scale range, which includes the Good category. The percentage of respondents is 78.5%, which includes Good Category. Relationship of Motivation to Performance of Indramayu Regency Transportation Department employees included in the category of Very Low. The Relationship between Job Satisfaction and Performance among Indramayu Regency Transportation Department employees is in a Low category. Relationship of Motivation to Job Satisfaction in Indramayu Regency Transportation Department employees is included in the Low category.

The Relationship of Satisfaction and Performance to Salesforce Turnover

1984 ◽  
Vol 48 (4) ◽  
pp. 33 ◽  
Author(s):  
Charles M. Futrell ◽  
A. Parasuraman
Keyword(s):  
And Performance ◽  
Relationship Of ◽  
The Relationship ◽  
Salesforce Turnover

Cognitive Factors Mediate the Relation Between Age and Flight Path Maintenance in General Aviation

2016 ◽  
Vol 6 (2) ◽  
pp. 81-90 ◽  
Author(s):  
Kathleen Van Benthem ◽  
Chris M. Herdman
Keyword(s):  
Cognitive Functioning ◽  
Flight Path ◽  
General Aviation ◽  
Cognitive Factors ◽  
Pilot Performance ◽  
Pilot Error ◽  
Age Related ◽  
And Performance ◽  
Relationship Of ◽  
The Relationship

Abstract. Identifying pilot attributes associated with risk is important, especially in general aviation where pilot error is implicated in most accidents. This research examined the relationship of pilot age, expertise, and cognitive functioning to deviations from an ideal circuit trajectory. In all, 54 pilots, of varying age, flew a Cessna 172 simulator. Cognitive measures were obtained using the CogScreen-AE ( Kay, 1995 ). Older age and lower levels of expertise and cognitive functioning were associated with significantly greater flight path deviations. The relationship between age and performance was fully mediated by a cluster of cognitive factors: speed and working memory, visual attention, and cognitive flexibility. These findings add to the literature showing that age-related changes in cognition may impact pilot performance.

Hubungan Iklim Komunikasi Organisasi dengan Kepuasan Kerja untuk Meningkatkan Kinerja Aparatur Pemerintahan Desa

2020 ◽  
Vol 4 (4) ◽  
pp. 517
Author(s):  
Bella Oktavianita ◽  
Sarwititi Sarwoprasodjo
Keyword(s):  
Job Satisfaction ◽  
Organizational Communication ◽  
Survey Method ◽  
Government Officials ◽  
Communication Climate ◽  
Real Relationship ◽  
Village Government ◽  
Relationship Of ◽  
The Village ◽  
The Relationship

Iklim komunikasi organisasi merupakan persepsi pegawai mengenai peristiwa yang terjadi di lingkungannya. Kantor Desa Cibalung, Kecamatan Cijeruk, Kabupaten Bogor merupakan salah satu kantor desa yang memiliki berbagai prestasi. Prestasi yang sudah diraih tentu saja tidak lepas dari peran kinerja aparatur pemerintahan desa dan masyarakat yang terlibat dalam menciptakan lingkungan kerja yang produktif dan kepuasaan kerja yang dirasakan. Maka dari itu, penelitian ini bertujuan untuk melihat hubungan iklim komunikasi organisasi dengan kepuasan kerja dan hubungan kepuasan kerja dengan kinerja aparatur pemerintahan desa. Penelitian ini menggunakan pendekatan kuantitatif melalui metode survei dengan kuesioner yang didukung oleh data kualitatif melalui teknik wawancara mendalam dan studi literatur dengan responden sebanyak 36 orang. Hasil penelitian yang diperoleh menunjukkan bahwa terdapat hubungan nyata antara iklim komunikasi organisasi dengan kepuasan kerja dan hubungan sangat nyata antara kepuasan kerja dengan kinerja aparatur pemerintahan desa.Kata Kunci: iklim komunikasi, kepuasan kerja, kinerja, komunikasi organisasi=====ABSTRACTOrganizational communication climate was the employee's perception of events that occurred in their environment. The Cibalung Village Office, Cijeruk Subdistrict, Bogor District was one of the village offices that had various achievements. The achievements that have been achieved certainly could not be separated from the role of the performance of the village government apparatus and the community involved in creating a productive work environment and perceived job satisfaction. Therefore, this study aimed to analyze the relationship of organizational communication climate with job satisfaction and the relationship of job satisfaction with the performance of village government officials. This study used a quantitative approach through a survey method with a questionnaire supported by qualitative data through in-depth interview techniques and literature studies with 36 respondents. The results obtained indicated that there was a real relationship between organizational communication with job satisfaction and the very obvious relationship between job satisfaction by the performance of the village government apparatus.Keywords: communication climate, job satisfaction, performance, organizational communication

DOES WORK-FAMILY CONFLICT AFFECT THE AUDITOR’S PERFORMANCE?: EXAMINING THE MEDIATING ROLES OF EMOTIONAL EXHAUSTION AND JOB SATISFACTION

2018 ◽  
Vol 20 (1) ◽  
pp. 89 ◽  
Author(s):  
Andi Ina Yustina ◽  
Tifanny Valerina
Keyword(s):  
Job Satisfaction ◽  
Emotional Exhaustion ◽  
Family Conflict ◽  
Healthy Lifestyle ◽  
Mail Survey ◽  
Work Family Conflict ◽  
Performance Examining ◽  
And Performance ◽  
Work Family ◽  
Relationship Of

This paper examines whether the work-family conflict (related to both work-interfering-family and family-interfering-work) of auditors affects their performance and if so, whether the effect is mediated by emotional exhaustion and job satisfaction. A mail survey is used to deliver a questionnaire to 151 auditors from ten CPA firm in Indonesia. The result shows that emotional exhaustion and job satisfaction fully mediates the relationship of work-family conflict with job performance. The result also demonstrates that Work-Interfering-Family (WIF) has significant effects on emotional exhaustion and job satisfaction, but Family-Interfering-Work (FIW) has no significant influence on either emotional exhaustion or job satisfaction. This study suggests that maintaining a regular training program for auditors, having flexible working arrangements, and encouraging a healthy lifestyle may help to reduce the work-family conflict and will increase the job satisfaction and performance of auditors.

SET UP FOR GROWTH? — AN EXPLORATORY ANALYSIS OF THE RELATIONSHIP OF GROWTH INTENTION AND BUSINESS MODELS

2015 ◽  
Vol 19 (06) ◽  
pp. 1540009 ◽  
Author(s):  
SARAH MAHDJOUR
Keyword(s):  
Business Models ◽  
Theory Of The Firm ◽  
Past Research ◽  
Business Owners ◽  
Competitive Strategies ◽  
Consulting Services ◽  
And Performance ◽  
Set Up ◽  
Relationship Of ◽  
The Relationship

What do growth-oriented business models look like? While several economic theories, such as the theory of the firm, are based on the assumption that firms aim to maximise their profits, past research has shown that growth intention is heterogeneous among firms and that many business owners prefer to keep their firm at a size that they can manage with few resources. This paper explores the relationship of growth intention and business models, based on a sample of 135 German ICT businesses. Following an exploratory approach, Mann–Whitney U tests are applied to analyse how different business model designs correspond with different levels of growth intention. The results indicate that growth intention relates to business owners’ decisions regarding the provision of consulting services, the level of standardisation in offered products and services, the choice of addressed markets, the implementation of competitive strategies based on cost efficiency and of revenue streams based on one-time- and performance-based payments. Furthermore, the results show that growth oriented firms are no more likely than non-growth oriented firms to adapt their business models dynamically to changed internal or external conditions.

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