Buy the Book: Electronic Commerce in the Book Trade

1999 ◽  
Vol 14 (3) ◽  
pp. 295-301
Author(s):  
Claudia Loebbecke ◽  
Philip Powell ◽  
Carl Gallagher
Keyword(s):  
Electronic Commerce ◽  
Service Provision ◽  
Web Site ◽  
Electronic Publishing ◽  
Global Market ◽  
Internet Service ◽  
Set Up ◽  
Background Detail ◽  
The Impact

Exploitation of the World Wide Web (WWW) is a pipedream for many businesses, as they do not or cannot analyse their motives for having a web site. Many do not understand that there is more to a successful web site than having a corporate logo on a home page. They do not foresee the effort that goes into maintaining a web site, the increased competition from exposure to a ‘global market’ via the Internet and the impact a web site will have on the existing business. This case study allows analysis of the opportunities and risks of launching electronic commerce (EC) services in the case of the Co-op Bookshop, Australia's largest academic bookseller. The case describes Co-op's difficult progression to a profitable WWW presence and investigates potential developments due to growing competition from ‘global players’ and increasing amalgamation between bookselling over the WWW and electronic publishing. The case outlines the four possibilities by which a firm can profit from its Internet activities and transfers these general benefits to Internet service provision by bookstores. In particular, it directs attention to thinking of the core goals of the business, how a WWW presence helps to meet these goals and whether the introduction of a web site changes the direction of the business. This leads to a consideration of the nature of the web site. The case study allows exploration of the current customers and markets and why the firm focuses on these. Further, there are the issues of the resources required to set up and maintain a web site, how the site may be integrated into the existing business and its growth path. These issues are explored and modelled in the teaching notes and further background detail is given.

An experimental study of Web switching behavior

2003 ◽  
Vol 22 (2) ◽  
pp. 87-93
Author(s):  
James Otto ◽  
Mohammad Najdawi ◽  
William Wagner
Keyword(s):  
Experimental Study ◽  
Electronic Commerce ◽  
Web Site ◽  
Waiting Times ◽  
Switching Behavior ◽  
The Internet ◽  
Wait Times ◽  
Web Page ◽  
Extensive Growth ◽  
The Impact

With the extensive growth of the Internet and electronic commerce, the issue of how users behave when confronted with long download times is important. This paper investigates Web switching behavior. The paper describes experiments where users were subjected to artificially delayed Web page download times to study the impact of Web site wait times on switching behavior. Two hypotheses were tested. First, that longer wait times will result in increased switching behavior. The implication being that users become frustrated with long waiting times and choose to go elsewhere. Second, that users who switch will benefit, in terms of decreased download times, from their decision to switch.

scholarly journals To Trust Or Not To Trust: The Impact Of WebTrust On The Perceived Trustworthiness Of A Web Site

2001 ◽  
Vol 5 (3) ◽  
pp. 35-50 ◽  
Author(s):  
Kris Portz ◽  
Joel M. Strong ◽  
Larry Sundby
Keyword(s):  
Electronic Commerce ◽  
Web Sites ◽  
Private Information ◽  
Web Site ◽  
Positive Impact ◽  
Computer Experiment ◽  
The Internet ◽  
Certified Public Accountants ◽  
Assurance Services ◽  
The Impact

Despite the explosive growth of electronic commerce, many individuals are still reluc-tant to conduct business transactions on the Internet. Individuals may mistrust sending private information over the Internet or they may have concerns about the existence, performance, standing, and integrity of online businesses. In direct response to these concerns, the American Institute of Certified Public Accountants (AICPA) has developed an electronic commerce assurance service called WebTrust which is intended to improve the consumer's confidence in the process and the quality of information disclosed on vendor web sites. The purpose of this study is to shed light on the effectiveness of WebTrust by examining the influence of WebTrust on consumers' perceptions of a web site's trustworthiness. The question is investigated through a computer experiment. The results of this study are very encouraging for electronic commerce assurance services in general, and the WebTrust service in particular. Evidence is found that the presence of WebTrust on a web site has a positive impact on the perceived trustworthiness of the website. The results also show that knowledge of WebTrust plays a significant moderating role in the relationship between perceived trustworthiness and the presence of WebTrust. When subjects have prior knowledge of WebTrust they perceive a web site with WebTrust to be more trustworthy than a web site without whereas, the presence of WebTrust has no impact when subjects are uneducated about the WebTrust assurances. Also, when WebTrust is present, subjects with knowledge of WebTrust are more confident in the web site than those without knowledge of WebTrust. When WebTrust is not present, knowledge subjects are more unsure of a web site without WebTrust than those without knowledge.

Managing, tracking and evaluating coaching part 2: where could you be?

2015 ◽  
Vol 47 (2) ◽  
pp. 95-98 ◽  
Author(s):  
Kirsty Yates
Keyword(s):  
Return On Investment ◽  
Design Methodology ◽  
Evaluation Data ◽  
Content Type ◽  
Valuable Data ◽  
Easy Task ◽  
Set Up ◽  
Robust Process ◽  
The Impact

Purpose – The purpose of this paper is to offer a number of recommendations that will enable you to get your hands around the coaching that is taking place inside your organisation so that you can manage it better and, moreover, calculate the commercial and cultural returns your organisation is achieving from the coaching in light of research presented in the author's previous article. Design/methodology/approach – This research is based on a case study. Findings – Although not an easy task, it is possible to evaluate the impact of coaching and, in turn, calculate the return on investment (ROI). Key to doing this is that each relationship should be set up correctly; the coach should be fully qualified, experienced and in supervision and information regarding the volume, status and expenditure of each coaching contract must be kept up to date and, along with evaluation data for each contract, used to measure the impact of coaching to the organisation and to calculate the ROI. Originality/value – The case study included shows how coaching has been transformed in E.ON UK since outsourcing all aspects of its coaching, resulting in a clear and robust process generating valuable data on the impact of individual contracts and the programme as a whole, as well as an ROI.

The Effectiveness of the Single Minute Exchange of Die (SMED) Technique for the Productivity Improvement

2013 ◽  
Vol 465-466 ◽  
pp. 1144-1148 ◽  
Author(s):  
Mohd Norzaimi Bin Che Ani ◽  
Mohd Sollahuddin Solihin Bin Shafei
Keyword(s):  
Processing Time ◽  
Systematic Approach ◽  
Process Time ◽  
Cnc Machine ◽  
Machine Process ◽  
Productivity Improvement ◽  
Internal Time ◽  
Set Up ◽  
The Impact

The Single Minute Exchange of Die (SMED), a process-based innovation originally published in the mid-1980s, involves the separation and conversion of internal setup operations into external ones. Traditionally some of the manufacturing company facing the problem loss of available time due to spent time for the changeover processes. Changeover process time meaning changing the programming or operation sequences on the machine based on process requirement during the change from one to another one model especially for the mixing parts. SMED technique is a systematic approach that enables to reduce dramatically the set-up time or changeover time. Normally in the SMED technique, it was segregated between internal and external set-up. External set-up means any processing time was done up front which is before machine stop and internal time is any tasks was performed during machine in operating, which is considering changeover time. The impact to organization that it was increasing the productivity, capacity and at the same time increased the revenue. This paper focuses on the improving the productivity on the CNC machine process through implementing SMED technique and eliminating waste in the case study company.

scholarly journals Unequal and Gendered: Assessing the Impacts of Austerity Cuts on Public Service Users

2021 ◽  
pp. 1-21
Author(s):  
Annette Hastings ◽  
Peter Matthews ◽  
Yang Wang
Keyword(s):  
Administrative Data ◽  
Public Service ◽  
Service Provision ◽  
Environmental Services ◽  
Service Needs ◽  
Empirical Examination ◽  
The Social ◽  
Public Service Provision ◽  
The Impact

A decade of austerity has amplified concern about who gets what from public services. The article considers the socio-economic and gendered impacts of cuts to local environmental services which have increased the need for citizens to report service needs and effectively ‘co-produce’ services. Via a case study of a UK council’s decade of administrative data on citizen requests and service responses, the article provides one of the first detailed analyses of the unfolding impact of austerity cuts over time on public service provision. It demonstrates the impact of austerity across the social gradient, but disproportionately on the least affluent, especially women. The article argues for the importance of detailed empirical examination of administrative data for making visible, and potentially tackling, long standing inequalities in public service provision.

scholarly journals The Impact of Structural Reforms on Wages and Employment: The Case of Formal versus Informal Workers in Bolivia

2004 ◽  
pp. 91-122
Author(s):  
Julius Spatz
Keyword(s):  
Small Scale ◽  
Reform Process ◽  
Structural Reforms ◽  
Public Companies ◽  
Informal Workers ◽  
Transmission Mechanisms ◽  
Factor Markets ◽  
Set Up ◽  
The Impact

This paper seeks to contribute to the ongoing controversy on the distributional effects of structural reforms in developing countries. To this end, we set up a small-scale macroeconomic model of a dual economy to capture the transmission mechanisms through which the deregulation of product and factor markets, the liberalization of the trade and FDI regime, and the privatization of public companies impact on the distribution of employment and wages between the formal and the informal sector. We empirically test the implications of our theoretical model in a detailed case study on the structural reform process in Bolivia since 1985.

scholarly journals Impact of COVID-19 on Cashew Price and Cashew Producers’ Income in Côte d’Ivoire: A Case Study in Five Departments

2020 ◽  
Vol 12 (8) ◽  
pp. 117
Author(s):  
N’Banan Ouattara ◽  
Clékaman Maïmouna Koné ◽  
Xueping Xiong
Keyword(s):  
Price Index ◽  
Producer Price ◽  
Long Run ◽  
Lack Of Control ◽  
Short Run ◽  
Set Up ◽  
Important Cash Crop ◽  
Production Areas ◽  
The Impact

In Côte d’Ivoire, cashew has become an important cash crop. Nevertheless, Côte d’Ivoire’s cashew relies on the international market, with more than 90% of the production exported as raw nuts. The 2020 commercialization campaign started a few days after the outbreak of COVID-19 in China, which spread worldwide. This work assesses the impact of this pandemic on the cashew price and cashew producers’ income in Côte d’Ivoire. We used the cashew price database over ten weeks in five cashew production areas and an interview-guided to collect the data. We used the Producer Price Index (PPI), descriptive statistic, and theoretical analysis of the income forecasting for data analysis. Results reveal that the lack of funds resulting from the fear of investors has caused a gradual drop in prices since February. This decrease has been more severe when restriction measures have been enforced. The purchase of cashews even stopped in some localities of the study areas. Compared to the first week of the campaign, the COVID-19 pandemic has reduced cashew producer income hugely to 50% in the sixth week and to 37.5% in the ninth and tenth weeks of our observation. Nonetheless, institutional factors such as the lack of control have also contributed to prices decrease. As recommendations, in the short-run, some resilience strategies such as subsidizing the local cashew market should be set up by the authorities. In the mid-term, the country should strengthen the cashew commercialization chain. In long-run, the local cashew transformation should be prioritized instead of raw nuts commercialization.

Conquering the Digital Customer

2017 ◽  
pp. 334-354
Author(s):  
Eric Viardot ◽  
Petra A. Nylund
Keyword(s):  
Marketing Strategy ◽  
Global Market ◽  
Brand Strategy ◽  
Fashion Industry ◽  
Supply Chain Strategy ◽  
Strategic Success ◽  
Market Leadership ◽  
Set Up ◽  
High Level

This case study illustrates the effectiveness of pursuing a customer centric marketing approach in order to achieve long term strategic success and global market leadership in the fashion industry. The case study provides the most significant elements of Zara's history. Then it describes the competitive environment. Next it reveals how Zara has set up a unique, lean, and agile supply chain strategy in order to deliver new products on a very frequent basis and faster than any of its competitors, as fashion customers expect constant changes. Then the case study details the customer centric marketing strategy, with the use of customers as the source of the inspiration for fashion design, the central role of the stores to build a very high level of trust with its customers, which is used by Zara to make a distinctive brand strategy. Finally, the case study discusses the new challenges of Zara to adapt its customer centric marketing strategy to the digital market.

scholarly journals The Impact of Covid-19 on McDonald’s Business: A Case Study of Malaysia

2021 ◽  
Vol 4 (2) ◽  
pp. 46-57
Author(s):  
Daisy Mui Hung Kee ◽  
Aik Long Toh ◽  
Jin Hui Chong ◽  
You Ming Teng ◽  
Shawn Jinq Cheng Ooi ◽  
...  
Keyword(s):  
Fast Food ◽  
Business Performance ◽  
Global Market ◽  
Operational Costs ◽  
The Impact ◽  
Favorite Place

The purpose of the study is to identify the impacts of Covid-19 on McDonald’s business in Malaysia. McDonald’s is one of the largest fast-food franchises, and its franchisee is expanding yearly in the global market. Its mission is to become the favorite place and way to eat and drink. A total of 100 respondents were surveyed. Results indicated that the Covid-19 has an impact on its business performance. The impacts are the drop in sales, an increase in operational costs as well as changes in their operation.

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