University Students using a Screen Reader for Education Tasks
As a step toward distinguishing problems with a screen reader (JAWS), web pages, and users, we tested two blind university students with our Usability Proficiency Assessment Tool (UPAT). We then tested their understanding of web-based software that they often used with JAWS in their education. One student had advanced skills and the other had intermediate skills in using tables, headings, forms, images, links, and combinations of these web features. Despite their more than adequate skills they had many problems using software that was in high compliance with World Wide Web consortium (W3C) standards (Ryan, 2008). The problems stemmed from gaps between JAWS and web pages. We review these gaps and make recommendations for closing them. Implementing our recommendations will require a dialogue among developers of screen readers and applications as well as users and trainers.