An In-Depth Analysis of Automatic Teller Machine Usage by Older Adults

1994 ◽  
Vol 38 (2) ◽  
pp. 142-146 ◽  
Author(s):  
Wendy A. Rogers ◽  
D. Kristen Gilbert
Keyword(s):  
Older Adults ◽  
Structured Interview ◽  
Structured Interviews ◽  
Telephone Interviews ◽  
Automatic Teller Machine ◽  
Depth Analysis ◽  
Usage Patterns ◽  
Automatic Teller Machines ◽  
Interviewing Technique ◽  
And Training

The present study investigated the usage of Automatic Teller Machines (ATMs) by older adults. We conducted 100 telephone interviews of older adults wherein we queried subjects about their frequency of ATM usage. From this pool of individuals we chose eight frequent users and eight intermediate users to participate in an in-depth structured interview. The phone and structured interviews provided detailed information about usage patterns and general ATM knowledge of older adults. The interviewing technique provided insight into the concerns of older adults and the problems they encounter when using ATM technology. The results of this study provide information relevant to design and training for ATMs. Although the data are derived from a sample of older adults, any improvements of design, safety, or training will be beneficial to the population of users as a whole.

scholarly journals Domestic and International Perspectives on Financing Adult Education and Training

2021 ◽  
Vol 5 (Supplement_1) ◽  
pp. 389-390
Author(s):  
Abigail Helsinger ◽  
Oksana Dikhtyar ◽  
Phyllis Cummins ◽  
Nytasia Hicks
Keyword(s):  
Older Adults ◽  
Adult Education ◽  
Adult Learners ◽  
Low Income ◽  
The United States ◽  
Education And Training ◽  
Technological Advancement ◽  
Middle Aged ◽  
Structured Interviews ◽  
And Training

Abstract Adult education and training (AET) over the life-course is necessary to participate in economic, social, and political activities in the time of globalization and technological advancement. However, little research has been done to identify mechanisms to fund AET opportunities among middle-aged and older adults from a comparative international perspective. Our study aimed to identify strategies to finance AET opportunities for middle-aged and older adults through an international lens, to help identify barriers and facilitators in effort to best support adult learners regardless of education background or socioeconomic characteristics. We carried out a descriptive qualitative study to facilitate an in-depth understanding of funding mechanisms available to adult learners in the selected countries, from the perspective of adult education and policy experts. Data were collected using semi-structured interviews with 61 international adult education experts from government agencies, non-governmental organizations, and education institutions. Our informants represented 10 countries including Australia, Canada, Germany, Italy, the Netherlands, Norway, Singapore, Sweden, the United Kingdom, and the United States. Data included at least one in-depth phone or web-based qualitative interview per informant in addition to information gathered from written materials (e.g., peer-reviewed publications and organizational reports). We identified three financing options that arose as themes: government-sponsored funding; employer-sponsored funding; and self-funding. We found that government-sponsored funding is especially important for low-skilled, low-income older adults for whom employer-sponsored or self-funding is not available. Our results have implications for lifelong AET policy changes, such as adaptations of successful AET funding programs across global communities.

Design of Telephone Answering Machines for Older Adults

1997 ◽  
Vol 41 (2) ◽  
pp. 1367-1367
Author(s):  
Chin Chin Lee ◽  
Jessica D'Agostini ◽  
Sara J. Czaja ◽  
Joseph Sharit
Keyword(s):  
Older Adults ◽  
Older People ◽  
Age Differences ◽  
Task Analysis ◽  
Age Groups ◽  
Older Age ◽  
Hearing Impairments ◽  
Usage Patterns ◽  
Automatic Teller Machines

Older adults frequently have difficulty when attempting to use various forms of technology such as computers or automatic teller machines. This study evaluated the usability of telephone answering machines for older adults. Initially, a task analysis of four commonly used answering machines was performed to identify the subtasks involved in using an answering machine. A questionnaire was then developed which assessed usage patterns and usability issues associated with answering machines. This questionnaire was administered to a sample of 68 people aged 65+ yrs. and 50 people aged 20 — 30 yrs. The data indicated that most older people own answering machines and perceive them as useful. There were, however, some age differences in aspects of usability. The older adults were more likely to have difficulty understanding messages than the younger people and to perceive the messages as distorted. Further, the older people reported that they have difficulty replaying messages and accessing messages remotely. The results also indicated that older people with hearing impairments were more likely to have problems with message distortion than those without hearing impairments. Overall, the data suggest features of answering machines which affect the usability of this technology for older age groups. Data is currently being collected regarding the ability of a sample of older people to perform a common set of tasks using two different answering machines. The results from the research are being used to develop recommendations for improving the design of telephone answering machines for people of all age groups.

Training New Technology: Automatic Teller Machines and Older Adults

1995 ◽  
Vol 39 (2) ◽  
pp. 153-157 ◽  
Author(s):  
Brian A. Jamieson ◽  
Elizabeth F. Cabrera ◽  
Sherry E. Mead ◽  
Gabriel K. Rousseau
Keyword(s):  
Older Adults ◽  
New Technology ◽  
The Other ◽  
Automatic Teller Machine ◽  
On Line ◽  
Automatic Teller Machines ◽  
Written Description

The purpose of the present study was to assess the benefits of providing on-line training for an automatic teller machine (ATM). An ATM simulator was developed for the study, and older adults (65-80) served as the subjects. Subjects were assigned to one of two conditions. Half of the subjects were given a written description of how the ATM worked. The other half went through an on-line tutorial, which showed them how to perform transactions on the simulator. After performing 30 transactions on the simulator, subjects were transferred to a new ATM simulator that was topographically different. The subjects who received the on-line tutorial performed more transactions correctly during acquisition, and were better able to transfer their skills to a different ATM simulator and to novel transactions.

An analysis of automatic teller machine usage by older adults: A structured interview approach

1997 ◽  
Vol 28 (3) ◽  
pp. 173-180 ◽  
Author(s):  
Wendy A. Rogers ◽  
D. Kristen Gilbert ◽  
Elizabeth Fraser Cabrera
Keyword(s):  
Older Adults ◽  
Structured Interview ◽  
Automatic Teller Machine

scholarly journals Recruiting and Conducting Online Dyadic Semi-Structured Interviews With LGBTQ+ Couples Facing Advanced Cancer

2021 ◽  
Vol 5 (Supplement_1) ◽  
pp. 587-587
Author(s):  
Kristin Cloyes ◽  
Lee Ellington ◽  
Brian Baucom ◽  
Katherine Supiano ◽  
Kathi Mooney ◽  
...  
Keyword(s):  
Older Adults ◽  
Health Equity ◽  
Advanced Cancer ◽  
Study Design ◽  
Structured Interview ◽  
Online Research ◽  
Direct Link ◽  
Structured Interviews ◽  
Coping With Cancer ◽  
Conducting Research

Abstract In this study, LGBTQ+ adult couples facing advanced cancer were recruited online. Eligible couples were sent a direct link to electronic consent and surveys in REDCap®. Participants were then invited to complete a 45-minute dyadic semi-structured interview regarding their experience of coping with cancer as a couple. This study faced difficulties in recruiting LGBTQ+ couples, and also faced the challenge of identifying and managing online responses from individuals misrepresenting themselves, and from automated accounts or “bots”. LGBTQ+ aging scholars must acknowledge how conducting research remotely with LGBTQ+ adults may necessitate changes in study design, such as changes to recruitment and more comprehensive eligibility screening designed to prevent and detect the collection of untrustworthy data. Ultimately, protecting the integrity of participant data in online research supports research accessibility and inclusion for LGBTQ+ older adults, and is the first step in conducting research that promotes health equity.

Designing a simulation center: an experiential guide

2020 ◽  
Vol 18 (5) ◽  
pp. 487-504
Author(s):  
Carla Talal Dleikan ◽  
Zavi Lakissian ◽  
Selim Hani ◽  
Rana Sharara-Chami
Keyword(s):  
Thematic Analysis ◽  
Structured Interviews ◽  
Learning Space ◽  
Content Type ◽  
Qualitative Thematic Analysis ◽  
Depth Analysis ◽  
Simulation Based ◽  
Simulation Center ◽  
And Training ◽  
Practical Implications

Purpose Health-care simulation has evolved rapidly in the past few decades; it has become an integral component of education and training to improve the efficacy of both individuals and teams. Designing an optimal simulation-based learning space is a multitiered and multidisciplinary process involving architects, engineers and simulation educators. The purpose of this paper is to present the experience of designing a simulation center for a tertiary academic hospital. Design/methodology/approach The study is based on an in-depth analysis of the final structural blueprint of the center and qualitative thematic analysis of semi-structured interviews with persons involved in the design process Findings Thematic analysis led to three thematic categories, namely, organization of space, equipment and administrative and staff requirements. Research limitations/implications The paper describes the experience of designing one center within an academic tertiary setting. This experience may lack external validity and generalizability. Moreover, the operationality and functionality of the center have not been studied yet. Finally, the interviewees were interviewed post-design, which may pose as recall bias. Practical implications For future simulationists or educators attempting to undertake a simulation center design, this paper will help guide them to anticipate the needed human and technical resources and potential challenges. Originality/value The study offers recommendations meant to guide others attempting to design a simulation center within an academic institution.

Privacy Perceptions of an Aware Home with Visual Sensing Devices

2005 ◽  
Vol 49 (21) ◽  
pp. 1856-1858 ◽  
Author(s):  
Kelly E. Caine ◽  
Wendy A. Rogers ◽  
Arthur D. Fisk
Keyword(s):  
Mental Health ◽  
Older Adults ◽  
Structured Interview ◽  
Physical And Mental Health ◽  
Structured Interviews ◽  
Privacy Concerns ◽  
Visual Sensing ◽  
Sensing Systems ◽  
Home Based

Homes that can collaborate with their residents rather than simply provide shelter are becoming a reality. These homes such as Georgia Tech's “Aware Home” can potentially provide support to residents. Older adults in particular may benefit from the supports provided by these Aware Homes if they utilize the technologies they offer. The purpose of this study is to explore the privacy concerns that older adults may have about a home equipped with a visual sensing device. Using a structured interview approach we propose to investigate how variables such as the type of images the home captures and the physical and mental health of the residents of the home may affect privacy concerns. Findings from scenario-based structured interviews will be used to better understand the characteristics of these variables and how they relate to privacy concerns about visual sensing devices. Such data are critical for a model of home-based privacy concerns, for better design of home based visual sensing systems, and for providing information about sensing systems so that individuals may make informed choices concerning what devices to have in their homes.

scholarly journals Feasibility and Acceptability of the Technology-Based Fall Risk Assessments for Older Adults

2021 ◽  
Vol 5 (Supplement_1) ◽  
pp. 1013-1013
Author(s):  
Ladda Thiamwong ◽  
Oscar Garcia ◽  
Renoa Choudhury ◽  
Joon-Hyuk Park ◽  
Jeffrey Stout ◽  
...  
Keyword(s):  
Older Adults ◽  
Technology Acceptance ◽  
Fall Risk ◽  
Online Survey ◽  
Structured Interview ◽  
Activity Monitoring ◽  
Community Dwelling ◽  
Risk Assessments ◽  
Balance Performance ◽  
Structured Interviews

Abstract Promising technologies, which are simple, portable, quick, non-invasive, and inexpensive, may open new horizons on fall risk assessments and provide important information for older adults. We used a mixed-methods approach to examine the feasibility and acceptability of technology-based fall risk assessments, including the BTrackS Balance System, Bioelectrical Impedance Analysis, and activity monitoring devices among older adults. Data were collected via a Qualtrics survey and interviews. The acceptability was measured by the Senior Technology Acceptance (STA) and semi-structured interviews with 15 participants. The STA consists of four domains with 14 items, and the semi-structured interview includes three main questions related to experiences about balance performance tests, body composition, and activity monitoring. One hundred twenty-four community-dwelling older adults completed the online survey, and 15 older adults participated in the interviews. The majority of participants were female, and 72% had no history of falls. Race and ethnicity were 17% Hispanic, 7% African Americans, and 3% Asian Americans. About 7% had COVID-19 positive, 31% reported fear of COVID, and 14.5% were afraid of losing their life to COVID. The word-of-mouth strategy and key person approach were used and had an incredible impact on the recruitment process. None of the participants had ever had their fall risk and fear of falling assessed before agreeing to participate in this study. The technology-based fall risk assessments were feasible and acceptable. About 78% of participants liked the idea of using technology to assess falls risk, and 79% agreed that using technology would enhance their effectiveness in daily activities.

scholarly journals Impact of COVID-19 public health restrictions on older people in Uganda: ‘Hunger is really one of those problems brought by this COVID’

2020 ◽  
pp. 1-15
Author(s):  
Clarissa Giebel ◽  
Bwire Ivan ◽  
Philomena Burger ◽  
Isaac Ddumba
Keyword(s):  
Public Health ◽  
Older Adults ◽  
Health Care ◽  
Healthcare Services ◽  
Structured Interview ◽  
Health Care Utilisation ◽  
Structured Interviews ◽  
Security Guards ◽  
Care Utilisation ◽  
The Impact

Abstract Objectives: To explore the impact of COVID-19 related public health restrictions on the lives of older adults living in Uganda. Design: Qualitative semi-structured interview study Setting: Participants’ homes Participants: Older adults living in Uganda (aged 60+) Measurements: Older adults in Uganda were interviewed over the phone and asked about their lives before and since COVID-19, and how public health restrictions have affected their lives. Semi-structured interviews were audio-recorded, transcribed and translated into English. Transcripts were thematically analysed and themes generated in discussion. Results: 30 older adults participated in the study. Five themes were identified: (1) Economic impacts; (2) Lack of access to basic necessities; (3) Impact on health care utilisation; (4) Social impacts; and (5) Violent reinforcement of public health restrictions. COVID-public health restrictions had severe impacts on their lives, with many people having not enough food to eat due to lack of income, and being unable to pay their grandchildren’s school fees. Steep rises in public transport fares and an overall avoidance of transport also resulted in a lack of access to healthcare services and difficulty in getting food. Restrictions were violently reinforced by security guards. Conclusions: Public health restrictions have a severe impact not only on older adults, but the whole family in Uganda. Governmental strategies to contain the virus need to provide more support to enable people to get basic necessities and live as normal a life as possible.

scholarly journals Exploring Older Adults’ Perspective and Use of Smart Speaker-based Voice Assistants (Preprint)

2020 ◽  
Author(s):  
Sunyoung Kim
Keyword(s):  
Older Adults ◽  
Aging Population ◽  
Later Life ◽  
Data Sets ◽  
Interaction Patterns ◽  
Design Strategies ◽  
Structured Interviews ◽  
First Response ◽  
Usage Patterns ◽  
Axial Coding

BACKGROUND Smart speaker-based voice assistants promise support for the aging population with the advantages of a voice-based interaction modality to handle requests. However, little is known about its usability, user experience, and usefulness from the perspectives of older adults. OBJECTIVE This paper aims to understand how older adults perceive and respond to voice assistants when they first interact with it in order to better support the aging population with this emerging technology. The ultimate goal of this work is to provide insights into the design of a voice assistant that improve its usability and usefulness for older adults and more effectively meet their needs for quality of later life. METHODS We conducted semi-structured interviews with 18 people aged 74 years old and above who have never used a smart speaker before. Using thematic analysis, we analyzed the interview data to reveal patterns across data sets, through open coding, axial coding, and selective coding. RESULTS While the overall first response to a voice assistant among our participants was positive, they experienced a number of usability issues, such as difficulty in constructing a structured sentence and misperceptions about how a voice assistant operates, as they continued interacting with it. In addition, we identified prevalent usage patterns and perspectives that older adults would have when using a voice assistant. CONCLUSIONS Based on these findings, we suggest key design strategies to better leverage voice assistants to support the aging population, including helping older adults better understand how a voice assistant works, incorporating mistakes and common interaction patterns that older adults have into its design, and providing features tailored to the needs of older adults. We believe our findings and suggested design strategies will be useful for both researchers practitioners to help better leverage the capabilities of voice assistants for the aging population.

Sign in / Sign up

Export Citation Format

Share Document