scholarly journals Intramural Sport Participation: An Examination of Participant Benefits, Service Quality, Program Satisfaction, and Student Retention

2021 ◽  
Vol 45 (2) ◽  
pp. 149-160
Author(s):  
Kevin E. S. Wilson ◽  
Patti Millar
Keyword(s):  
Service Quality ◽  
Physical Health ◽  
Student Retention ◽  
Learning Outcomes ◽  
Sport Participation ◽  
Health And Wellness ◽  
Program Satisfaction ◽  
Quality Program ◽  
Emotional Wellness ◽  
Intramural Sport

This study investigates whether the benefits of participation in, and perceived service quality of, an intramural sport program contribute to student retention and overall program satisfaction. Health and wellness outcomes, student learning outcomes, service quality, program satisfaction, and student retention in intramural programming were assessed at one Canadian university. The results reveal that participants experience physical, emotional, social and academic outcomes as a result of participation in intramural programming. The results also reveal that benefits of participation (physical health and wellness, emotional wellness, academic learning outcomes, social learning outcomes) and service quality are associated with greater student retention and program satisfaction. The results highlight the unique association between physical health and wellness benefits and student retention. The results also highlight the association between service quality, social and emotional wellness and program satisfaction among participants. Implications for practice and future research are presented.

GoBhaarati- contributing to the “Journey of Healthy Living”

2021 ◽  
Vol 11 (1) ◽  
pp. 1-19
Author(s):  
Vinit Vijay Dani ◽  
Meeta Dasgupta
Keyword(s):  
Learning Outcomes ◽  
Social Enterprise ◽  
Intrinsic Value ◽  
Distribution Channel ◽  
Social Enterprises ◽  
Health And Wellness ◽  
Content Type ◽  
For Profit ◽  
Academic Level ◽  
Start Up

Learning outcomes The learning outcomes of this paper is as follows: to showcase how a futuristic mission and planned branding initiatives can help start-up social enterprise to create a successful brand; to explain how a comprehensive understanding of the target group and innovative products/services and channel strategies help GoBhaarati position itself as an upcoming not for profit social enterprise; to argue how proper brand mission and branding can help even a small startup to create a brand identity in a fiercely competitive fragmented market dominated by big players; the constraints GoBhaarati faced in constituting and aligning distribution channel. These impulsions can have legal, environmental and or managerial foundations. Case overview/synopsis GoBhaarati Agro Industries and Private Limited (GoBhaarati) operated as a nonprofit social enterprise in the Health and Wellness Industry, providing natural indigenous traditional Indian products such as millets, honey, turmeric, jaggery, rock salt and serving millet-based snacks to consumers. At the epicenter of Gobhaarati's branding strategy was its health and wellness positioning. The company's mission was to increase the positive perception of millets and to convince consumers that there was intrinsic value in a product's origin and production processes. Iriventi aimed to achieve a turnover of at least ten crores by 2025, but the company's sales and financial resources were limited. With this clouding in mind, Iriventi could not decide whether to let GoBhaarati stay niche in business or to expand it organically. Complexity academic level Graduate and executive management education students can use the case. The case may also be used to focus on entrepreneurship and distribution management for start-up social enterprises. Supplementary materials Teaching Notes are available for educators only. Subject code CSS 8: Marketing.

scholarly journals The Nexus of Service Quality, Student Satisfaction and Student Retention in Small Private Colleges in South Africa

2020 ◽  
Vol 10 (7) ◽  
pp. 179
Author(s):  
Chukuakadibia Eresia-Eke ◽  
Nokulunga Ngcongo ◽  
Tumelo Ntsoane
Keyword(s):  
South Africa ◽  
Service Quality ◽  
Student Retention ◽  
Student Satisfaction ◽  
Private Colleges ◽  
Quantitative Research ◽  
Business Performance ◽  
Business Success ◽  
Research Approach ◽  
Context Specific

Small private colleges provide an important service to society while operating in a dynamic and competitive environment. The inability to operate in a manner that delivers desirable levels of satisfaction to students can prove fatal, more so given the relatively small size of their student populations. So, for these colleges, student retention is a critical condiment of business success and so the pursuit of service quality becomes amplified. In acknowledgement of the subjective nature of service quality that makes service quality studies very context specific, this empirical study takes a quantitative research approach to investigate the extent of association, if any, between service quality dimensions, student satisfaction and student retention in the specific context of small private colleges in South Africa. Study findings indicate the existence of statistically-significant positive (though moderate) associations between dimensions of service quality and student satisfaction as well as between student satisfaction and student retention. Though results ought not to be generalized, the study’s findings nonetheless, bode useful lessons for small private colleges, if the quest for improved business performance, based on student retention, is to be realized.

A pragmatic model of student satisfaction: a viewpoint of private higher education

2019 ◽  
Vol 27 (2) ◽  
pp. 142-165 ◽  
Author(s):  
Abu Rashed Osman ◽  
Ruswiati Surya Saputra
Keyword(s):  
Higher Education ◽  
Service Quality ◽  
Student Satisfaction ◽  
Private Universities ◽  
Program Quality ◽  
Private Higher Education ◽  
Content Type ◽  
Institutional Image ◽  
Quality Program ◽  
Grade One

Purpose The purpose of this paper is to investigate the relationship between service quality, program quality, institutional image and student satisfaction in the context of higher education. Additionally, the study attempts to describe the mediating impact of institutional image between service quality, program quality and student satisfaction. Design/methodology/approach The structural equation modeling was used to analyze the influence of mediating variable and hypotheses testing. The population of this study was fourth-year business students of nine “grade one” private universities in Bangladesh. Data (n = 310) were gathered from students pursuing studies at different private universities in Bangladesh. Findings The findings of this study revealed that image occupied full mediation role between service quality and student satisfaction. Furthermore, it also disclosed that the direct path of service quality and student satisfaction was not statistically significant. Practical implications These unique findings imply that academic authorities should nurture the institutional image and program quality rigorously to enhance student satisfaction. The findings of this study would benefit both practitioners and academics, especially in the perspective of Bangladesh private higher education. Originality/value Past researchers have examined the direct affiliation between service quality and student satisfaction. Hence, there is a deficiency of indirect link between service quality and student satisfaction. This study has incorporated image as a mediating variable to fulfill the deficiency in higher education.

A description of a community-based treatment program designed to address physical health issues associated with severe and persistent mental illness

2017 ◽  
Vol 13 (1) ◽  
pp. 31
Author(s):  
Ron Tankel, BS, CTRS
Keyword(s):  
Mental Illness ◽  
Physical Health ◽  
Group Process ◽  
Health Program ◽  
Mental Health Program ◽  
Health And Wellness ◽  
Health Issues ◽  
Community Based ◽  
Persistent Mental Illness ◽  
Supportive Group

This article describes the ongoing impact of a community-based mental health program to address physical health issues associated with severe and persistent mental illness (SPMI). This program developed over a period of 6 years in response to clients' increased participation and motivation. As participants' level of physical wellness improved, there was a demand for more advanced and varied levels of activity. This article demonstrates that people with SPMI responded positively to a structured and supportive group process for improving physical health and wellness.

scholarly journals Analysis of Educational Quality Based on Quality, ServQual and Retention of Students

2020 ◽  
Vol 3 (2) ◽  
pp. p11
Author(s):  
Tegowati Tegowati ◽  
Dian Palupi ◽  
Yesa Cahayaning Ramadhani
Keyword(s):  
Service Quality ◽  
Student Retention ◽  
Student Satisfaction ◽  
Structural Equation ◽  
Positive Influence ◽  
Mediating Effect ◽  
Equation Modeling ◽  
Output Coefficient ◽  
Relationship Of ◽  
Parameter Coefficient

This study analyzed the influence of ServQual (service quality) on satisfaction and student retention. The sample used was 175 STIESIA Surabaya students using non probability sampling called, accidental sampling. Data analysis used Structural Equation Modeling (SEM) with AMOS 21 software. Based on the discussion of the hypotheses proposed in this study, the conclusions are as follows: 1). There is a positive influence between ServQual on satisfaction. This is based on the results of the parameter coefficient output. It is known that the relationship of the ServQual construct to satisfaction is significant at 0.001 (sign p = ***) with a standardized parameter coefficient of 0.735. Thus, if ServQual is good, students will be satisfied, and vice versa if ServQual is bad, students will not be satisfied. 2) There is a positive effect of satisfaction on student retention. This is based on the results of the output coefficient parameter construct relationship satisfaction to student retention significant at 0.001 (p = 0.001) and standardized parameter coefficient of 0.513. Thus if student satisfaction is high then student retention is also high, and vice versa if satisfaction is low then student retention is also low. 3) There is no influence between ServQual on student retention indicated by the output parameter coefficient at 0.001 (p = 0.132) This proves that loyalty cannot be created through service quality, but through satisfaction first. thus, it can be said that satisfaction has a mediating effect between ServQual and Student Retention.

scholarly journals Position of sport in subjective quality of life of deaf people with different sport participation level

2020 ◽  
Vol 87 (1) ◽  
pp. 1-8
Author(s):  
Dagmar Nemček ◽  
Olympia Mókušová
Keyword(s):  
Quality Of Life ◽  
Physical Health ◽  
Social Relations ◽  
Sport Participation ◽  
Later Life ◽  
Subjective Quality ◽  
Minority Population ◽  
Subjective Quality Of Life ◽  
Participation Level

AbstractThe objective of the present study was to analyse the position of sport as a quality of the life domain (QOLD) in subjective quality of life (S-QOL) in deaf and hard of hearing (D/HH) people with different sport participation level. Three groups of D/HH people (n=164) were recruited for the study: elite and competitive athletes (ECA; n=30; mean age 22.2±1.8 years), recreational athletes (RA; n=22; mean age 25.2±2.0 years) and non-athletes (NA; n=112; mean age 26.8±1.9 years). D/HH ECA are the most satisfied in their lives equally with their sport participation, social relations, physical health and the level of independence together with general health. D/HH RA reported the highest satisfaction with sport participation, social relations and with physical health and the level of independence. Position of sport is in ECA and RA lives is the priority number one as well as the satisfaction with other QOLDs as social relations, physical health and level of independence. The position of sport participation in D/HH NA among the QOLDs was interestingly in the second place in the order together with physical health and level of independence domain. Inclusive participation in sport from the earliest age of D/HH children together with able-bodied peers should help better understand mutual communication. Than D/HH people would remain in regular sport participation in later life and so S-QOL among D/HH minority population would be significantly increased.

The First, First Responder

2020 ◽  
pp. 63-85
Author(s):  
Michelle M. Lilly ◽  
Zena Dadouch ◽  
Diana A. Robinson
Keyword(s):  
Mental Health ◽  
Physical Health ◽  
Police Officers ◽  
Poor Mental Health ◽  
Health And Wellness ◽  
First Responder ◽  
Profound Impact ◽  
Emergency Responders ◽  
Physical Health Problems ◽  
Mental And Physical Health

Research on the health and wellness of emergency responders has continued to grow over the past two decades, demonstrating the profound impact of duty-related exposure to stress and trauma on responders' physical and mental health. The majority of this important literature has been conducted with field responders, including police officers and firefighters. As the first, first responder, the health and wellness of 9-1-1 telecommunicators has been largely neglected, despite the high levels of recurrent exposure to duty-related traumatic events among this population. This chapter reviews the current empirical literature on mental and physical health in 9-1-1 telecommunicators, followed by discussion on factors within the 9-1-1 work environment that may be responsible for elevated rates of mental and physical health problems. Prevention and intervention efforts for 9-1-1 telecommunicators are then discussed, followed by research showing the potentially profound impact of poor mental health on 9-1-1 telecommunicator performance.

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