scholarly journals Deploying social robots in museum settings: A quasi-systematic review exploring purpose and acceptability

2021 ◽  
Vol 18 (6) ◽  
pp. 172988142110667
Author(s):  
Norina Gasteiger ◽  
Mehdi Hellou ◽  
Ho Seok Ahn
Keyword(s):  
Systematic Review ◽  
Social Robots ◽  
Human Robot Interaction ◽  
Robot Interaction ◽  
Great Opportunity ◽  
Embodied Conversational Agent ◽  
Outreach Programme ◽  
In The Wild ◽  
Future Work ◽  
Museum Guides

Social robots are increasingly used within public spaces, including museum settings. This quasi-systematic review identifies and synthesizes the evidence on social robots that have recently been deployed in museum settings. It specifically focuses on their intended purpose, their acceptability and factors important for successful human–robot interaction in this setting. Four databases (PsycINFO, SCOPUS, ACM Digital Library and IEEE Xplore) were systematically searched to retrieve literature published within the last 10 years on human–robot interaction studies with social robots deployed in museum settings. Due to the heterogeneous nature of the studies, qualitative and quantitative findings were summarized. A total of 604 items were identified, of which 12 were included in the review. Robots in 11 studies were physical and 1 was an embodied conversational agent presented as a virtual robot. In 75% of the studies ( n = 9), the purpose of the robots was to act as museum guides, while in 17% ( n = 2) they entertained visitors and in 8% ( n = 1) the robot taught visitors in a museum outreach programme. Overall, many of the robots were found to be acceptable for use within museum settings. Three main themes for successful social human–robot interaction were evident across the findings: (1) facial expressions, (2) movement and (3) communication and speech. There is a great opportunity for social robots to be deployed within museum settings, as guides, educators, entertainers or a combination thereof. State-of-the-art methods have led to the development of museum robots that are more capable of social interaction; however, more work is required to develop speech capabilities that work in the ‘wild’. Future work should combine the factors that have been identified within this review to improve human–robot interaction.

scholarly journals Social Robots on a Global Stage: Establishing a Role for Culture During Human–Robot Interaction

2020 ◽  
Author(s):  
Velvetina Lim ◽  
Maki Rooksby ◽  
Emily S. Cross
Keyword(s):  
Statistical Power ◽  
Critical Role ◽  
Cultural Influences ◽  
Social Robots ◽  
Human Robot Interaction ◽  
Human Cognition ◽  
Cultural Backgrounds ◽  
Robot Interaction ◽  
Future Work

Abstract Robotic agents designed to assist people across a variety of social and service settings are becoming increasingly prevalent across the world. Here we synthesise two decades of empirical evidence from human–robot interaction (HRI) research to focus on cultural influences on expectations towards and responses to social robots, as well as the utility of robots displaying culturally specific social cues for improving human engagement. Findings suggest complex and intricate relationships between culture and human cognition in the context of HRI. The studies reviewed here transcend the often-studied and prototypical east–west dichotomy of cultures, and explore how people’s perceptions of robots are informed by their national culture as well as their experiences with robots. Many of the findings presented in this review raise intriguing questions concerning future directions for robotics designers and cultural psychologists, in terms of conceptualising and delivering culturally sensitive robots. We point out that such development is currently limited by heterogenous methods and low statistical power, which contribute to a concerning lack of generalisability. We also propose several avenues through which future work may begin to address these shortcomings. In sum, we highlight the critical role of culture in mediating efforts to develop robots aligned with human users’ cultural backgrounds, and argue for further research into the role of culturally-informed robotic development in facilitating human–robot interaction.

scholarly journals Social robots on a global stage: Establishing a role for culture during human-robot interaction

2020 ◽  
Author(s):  
Velvetina Lim ◽  
Maki Rooksby ◽  
Emily S. Cross
Keyword(s):  
Statistical Power ◽  
Critical Role ◽  
Cultural Influences ◽  
Social Robots ◽  
Human Robot Interaction ◽  
Human Cognition ◽  
Cultural Backgrounds ◽  
Robot Interaction ◽  
Future Work

Robotic agents designed to assist people across a variety of social and service settings are becoming increasingly prevalent across countries and cultures. Here we synthesise two decades of empirical evidence from human-robot interaction (HRI) research, and focus on cultural influences on expectations of and responses to social robots, as well as the utility of robots displaying culturally-specific social cues for improving human engagement. Findings suggest complex and intricate relationships between culture and human cognition in the context of HRI. The studies reviewed here transcend the often-studied and prototypical East-West dichotomy of cultures, and explore how people’s perceptions of robots are informed by their national culture as well as their experiences with robots. While many of the findings presented in this review raise intriguing questions about how robotics designers and cultural psychologists might conceptualise culturally-sensitive robots in the future, we also discuss how methodological discordance and low statistical power contribute to a worrying lack of generalisability, and propose several avenues for future work to begin to correct for these shortcomings. In sum, we highlight the critical role of culture in mediating efforts to develop robots aligned with our cultural backgrounds, and argue for further research into the role of culturally-informed robotic design and programming in facilitating human-robot interaction.

scholarly journals Human-Robot Handshaking: A Review

2021 ◽  
Author(s):  
Vignesh Prasad ◽  
Ruth Stock-Homburg ◽  
Jan Peters
Keyword(s):  
Facial Expressions ◽  
Social Contexts ◽  
Social Robots ◽  
Human Robot Interaction ◽  
Robot Interaction ◽  
Natural Interaction ◽  
Internal Factors ◽  
Verbal Behaviour ◽  
Key Factor ◽  
Physical Touch

AbstractFor some years now, the use of social, anthropomorphic robots in various situations has been on the rise. These are robots developed to interact with humans and are equipped with corresponding extremities. They already support human users in various industries, such as retail, gastronomy, hotels, education and healthcare. During such Human-Robot Interaction (HRI) scenarios, physical touch plays a central role in the various applications of social robots as interactive non-verbal behaviour is a key factor in making the interaction more natural. Shaking hands is a simple, natural interaction used commonly in many social contexts and is seen as a symbol of greeting, farewell and congratulations. In this paper, we take a look at the existing state of Human-Robot Handshaking research, categorise the works based on their focus areas, draw out the major findings of these areas while analysing their pitfalls. We mainly see that some form of synchronisation exists during the different phases of the interaction. In addition to this, we also find that additional factors like gaze, voice facial expressions etc. can affect the perception of a robotic handshake and that internal factors like personality and mood can affect the way in which handshaking behaviours are executed by humans. Based on the findings and insights, we finally discuss possible ways forward for research on such physically interactive behaviours.

scholarly journals Survey of Emotions in Human–Robot Interactions: Perspectives from Robotic Psychology on 20 Years of Research

2021 ◽  
Author(s):  
Ruth Stock-Homburg
Keyword(s):  
Knowledge Production ◽  
Current Knowledge ◽  
Social Robots ◽  
Human Robot Interaction ◽  
Robot Interaction ◽  
Interdisciplinary Field ◽  
Artificial Emotions ◽  
Art Research ◽  
Research Domain

AbstractKnowledge production within the interdisciplinary field of human–robot interaction (HRI) with social robots has accelerated, despite the continued fragmentation of the research domain. Together, these features make it hard to remain at the forefront of research or assess the collective evidence pertaining to specific areas, such as the role of emotions in HRI. This systematic review of state-of-the-art research into humans’ recognition and responses to artificial emotions of social robots during HRI encompasses the years 2000–2020. In accordance with a stimulus–organism–response framework, the review advances robotic psychology by revealing current knowledge about (1) the generation of artificial robotic emotions (stimulus), (2) human recognition of robotic artificial emotions (organism), and (3) human responses to robotic emotions (response), as well as (4) other contingencies that affect emotions as moderators.

Affective Goal and Task Selection for Social Robots

2009 ◽  
pp. 74-87 ◽  
Author(s):  
Matthias Scheutz ◽  
Paul Schermerhorn
Keyword(s):  
Decision Making ◽  
Real World ◽  
Social Robots ◽  
Human Robot Interaction ◽  
Robot Interaction ◽  
Task Selection ◽  
Resource Limitations ◽  
Effective Decision ◽  
Effective Decision Making ◽  
Selection Of

Effective decision-making under real-world conditions can be very difficult as purely rational methods of decision-making are often not feasible or applicable. Psychologists have long hypothesized that humans are able to cope with time and resource limitations by employing affective evaluations rather than rational ones. In this chapter, we present the distributed integrated affect cognition and reflection architecture DIARC for social robots intended for natural human-robot interaction and demonstrate the utility of its human-inspired affect mechanisms for the selection of tasks and goals. Specifically, we show that DIARC incorporates affect mechanisms throughout the architecture, which are based on “evaluation signals” generated in each architectural component to obtain quick and efficient estimates of the state of the component, and illustrate the operation and utility of these mechanisms with examples from human-robot interaction experiments.

Special Issue on Human-Robot Interaction in Close Distance

2020 ◽  
Vol 32 (1) ◽  
pp. 7-7
Author(s):  
Masahiro Shiomi ◽  
Hidenobu Sumioka ◽  
Hiroshi Ishiguro
Keyword(s):  
Physical Distance ◽  
Social Robots ◽  
Human Robot Interaction ◽  
Industrial Robots ◽  
Physical Contact ◽  
Special Issue ◽  
Robot Interaction ◽  
Behavior Design ◽  
Physical Interactions ◽  
Close Distance

As social robot research is advancing, the interaction distance between people and robots is decreasing. Indeed, although we were once required to maintain a certain physical distance from traditional industrial robots for safety, we can now interact with social robots in such a close distance that we can touch them. The physical existence of social robots will be essential to realize natural and acceptable interactions with people in daily environments. Because social robots function in our daily environments, we must design scenarios where robots interact closely with humans by considering various viewpoints. Interactions that involve touching robots influence the changes in the behavior of a person strongly. Therefore, robotics researchers and developers need to design such scenarios carefully. Based on these considerations, this special issue focuses on close human-robot interactions. This special issue on “Human-Robot Interaction in Close Distance” includes a review paper and 11 other interesting papers covering various topics such as social touch interactions, non-verbal behavior design for touch interactions, child-robot interactions including physical contact, conversations with physical interactions, motion copying systems, and mobile human-robot interactions. We thank all the authors and reviewers of the papers and hope this special issue will help readers better understand human-robot interaction in close distance.

Cooperative gazing behaviors in human multi-robot interaction

2013 ◽  
Vol 14 (3) ◽  
pp. 390-418 ◽  
Author(s):  
Tian Xu ◽  
Hui Zhang ◽  
Chen Yu
Keyword(s):  
Speech Acts ◽  
Eye Gaze ◽  
Cooperative Behavior ◽  
Human Robot Interaction ◽  
Shared Environment ◽  
Cognitive Resources ◽  
Robot Interaction ◽  
Embodied Conversational Agent ◽  
Human Participants ◽  
Multi Robot

When humans are addressing multiple robots with informative speech acts (Clark & Carlson 1982), their cognitive resources are shared between all the participating robot agents. For each moment, the user’s behavior is not only determined by the actions of the robot that they are directly gazing at, but also shaped by the behaviors from all the other robots in the shared environment. We define cooperative behavior as the action performed by the robots that are not capturing the user’s direct attention. In this paper, we are interested in how the human participants adjust and coordinate their own behavioral cues when the robot agents are performing different cooperative gaze behaviors. A novel gaze-contingent platform was designed and implemented. The robots’ behaviors were triggered by the participant’s attentional shifts in real time. Results showed that the human participants were highly sensitive when the robot agents were performing different cooperative gazing behaviors. Keywords: human-robot interaction; multi-robot interaction; multiparty interaction; eye gaze cue; embodied conversational agent

scholarly journals The Fundamental Attribution Error in Human-Robot Interaction: An Experimental Investigation on Attributing Responsibility to a Social Robot for Its Pre-Programmed Behavior

2022 ◽  
Author(s):  
Aike C. Horstmann ◽  
Nicole C. Krämer
Keyword(s):  
Experimental Investigation ◽  
Attribution Theory ◽  
Social Robots ◽  
Social Robot ◽  
Human Robot Interaction ◽  
Robot Interaction ◽  
Fundamental Attribution Error ◽  
Online Study ◽  
The Social ◽  
Attribution Error

AbstractSince social robots are rapidly advancing and thus increasingly entering people’s everyday environments, interactions with robots also progress. For these interactions to be designed and executed successfully, this study considers insights of attribution theory to explore the circumstances under which people attribute responsibility for the robot’s actions to the robot. In an experimental online study with a 2 × 2 × 2 between-subjects design (N = 394), people read a vignette describing the social robot Pepper either as an assistant or a competitor and its feedback, which was either positive or negative during a subsequently executed quiz, to be generated autonomously by the robot or to be pre-programmed by programmers. Results showed that feedback believed to be autonomous leads to more attributed agency, responsibility, and competence to the robot than feedback believed to be pre-programmed. Moreover, the more agency is ascribed to the robot, the better the evaluation of its sociability and the interaction with it. However, only the valence of the feedback affects the evaluation of the robot’s sociability and the interaction with it directly, which points to the occurrence of a fundamental attribution error.

scholarly journals The effect of interpersonal synchrony with a robot on likeability and social motivation

2018 ◽  
Author(s):  
Anna Henschel ◽  
Emily S. Cross
Keyword(s):  
Social Psychology ◽  
Social Motivation ◽  
Social Robots ◽  
Human Robot Interaction ◽  
Robot Interaction ◽  
Future Studies ◽  
Interpersonal Synchrony ◽  
Drawing Task ◽  
Free Interaction ◽  
Interaction Period

A wealth of social psychology studies suggest that moving in synchrony with another person positively influences likeability and prosocial behavior towards that individual. Recently, human-robot interaction (HRI) researchers have started to develop real-time, adaptive synchronous movement algorithms for social robots. However, little is known how socially beneficial synchronous movements with a robot actually are. We predicted that moving in synchrony with a robot would improve its likeability and participants’ social motivation towards it, as measured by the number of questions asked during a free interaction period. Using a between-subjects design, we implemented the synchrony manipulation via a drawing task. Contrary to predictions, we found no evidence that participants who moved in synchrony with the robot rated it as more likeable or asked it more questions. By including validated behavioral and neural measures, future studies can generate a better and more objective estimation of synchrony’s effects on rapport with social robots.

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