Luxury Shopping Websites: The Impact of ‘Hygiene’ Design Factors on Trust and Distrust

2021 ◽  
pp. 231971452110324
Author(s):  
Anil Kumar Thekkat ◽  
S. Victor Anandkumar
Keyword(s):  
Information Quality ◽  
Website Design ◽  
Motivating Factors ◽  
Functional Quality ◽  
Design Attributes ◽  
Hygiene Factors ◽  
Managerial Implications ◽  
Behaviour Study ◽  
The Impact ◽  
Design Factors

Though luxury products have unique characteristics that predominantly influence online luxury behaviour, study on luxury shopping websites has received little attention in academic literature. This research investigates how hygiene factors of website design attributes (information quality, functional quality and situational normality) impact on trust and distrust on luxury shopping websites. Free simulation experiments were conducted with 386 subjects and data were collected using a structured questionnaire for this study. The study found that information quality and functional quality have a strong effect on trust and distrust on luxury shopping websites. This study also found that these factors not only act as hygiene factors but also as motivating factors in the luxury context. Surprisingly, situational normality is negatively related to trust and positively related to distrust in the study. Managerial implications regarding the development of luxury websites and research opportunities are discussed.

scholarly journals The Impact of Private Universities’ Websites Services’ Quality on the Reputation in Jordan (An Applied Study)

2017 ◽  
Vol 11 (1) ◽  
pp. 133
Author(s):  
Ali Falah Al-zoubi ◽  
Mohammad AlShoura ◽  
Ayman Oudh
Keyword(s):  
Information Quality ◽  
Services Quality ◽  
Private Universities ◽  
Website Design ◽  
Design Quality ◽  
Applied Study ◽  
Good Reputation ◽  
Study Population ◽  
The Impact

This study aimed to grasp the impact of services quality of the Jordanian private universities’ websites, on the reputation of these universities. The variables of website quality was relied on through the class of the website design in terms of comprehensiveness and attractiveness, the information quality in relation to its currentness and accuracy, and the services’ quality for its reliability and responsiveness. The reputation variables consisted of; admiration, respect, and satisfaction. The study population consists of students at; Amman Arab University, Al Israa University, Zaytoonah University, Jadraa University, Jarash University and Princess Sumaya University for Technology, which all are Jordanian private universities in Amman and Irbid. The number of females and males students were (28512) students A sample of (600) Sekeran students was selected, Some of the most important conclusions the study found are; Jordanian universities have a good reputation, students are highly reverence and admire their universities. Although the information’s quality provided by universities' websites was not to the aspirational level of the of the students, the design quality was at a good level, and the study also showed, that there is an impact on the reputation of the universities, due to their websites quality. The study presented recommendations, not limited to, but some of which are; the need to improve both qualities of services and information at the websites of Jordanian private universities.

Inducing Website Design Innovation towards Customer Loyalty

2016 ◽  
Vol 1 (3) ◽  
Author(s):  
Noorriati Din ◽  
Lennora Putit ◽  
Muhammad Naqib Mohd Noor
Keyword(s):  
Customer Loyalty ◽  
Graphic Design ◽  
Publishing House ◽  
Web Design ◽  
Social Cues ◽  
Website Design ◽  
Online Retailers ◽  
Design Attributes ◽  
Online Shoppers ◽  
International Publishing

Having an attractive and innovative web design could serve as a basis for both offline and online retailers to provide detailed information towards satisfying potential buying intention amongst online shoppers, and subsequently contribute traffic flow to the intended website. This study revealed that both graphic design and social cues attributes were found to have a positive and significant relationship with customer loyalty. Given the valuable experience to the site, the aim of this study is to investigate the extent to which website design attributes affects customer loyalty towards a particular brand or product.© 2016. The Authors. Published for AMER ABRA by e-International Publishing House, Ltd., UK. Peer–review under responsibility of AMER (Association of Malaysian Environment-Behaviour Researchers), ABRA (Association of Behavioural Researchers on Asians) and cE-Bs (Centre for Environment-Behaviour Studies, Faculty of Architecture, Planning & Surveying, Universiti Teknologi MARA, MalaysiaKeywords: Website design; social cue design; grahic design; customer loyalty

The Impact of Bar Service Operation Practices on Organizational Performance in Indian Hotel Industry

2015 ◽  
Vol 8 (1) ◽  
Author(s):  
Mohinder C. Dhiman ◽  
Abhishek Ghai
Keyword(s):  
Organizational Performance ◽  
Hotel Industry ◽  
Demographic Variables ◽  
Study Results ◽  
Service Operation ◽  
Managerial Implications ◽  
Overall Performance ◽  
The Impact ◽  
The Relationship ◽  
Bivariate Test

The paper has a two fold purpose - examine the impact of bar service operation practices (BSOP) on organizational performance (OP) and study the relationship between organizational performance and demographic variables. Based on a survey of 362 bar managers perceptions on the impact of bar service operation practices on organizational performance were assessed by 59 practices and 6 demographic variables. Bivariate test and ANOVA were employed to test the working hypothesis in the study. Results indicated that there is a positive relationship between the bar service operation practices and organizational performance. Further, the results indicate some practical and managerial implications to improve organizational overall performance.

scholarly journals The impact of job description and career prospect on job satisfaction: A quantitative study in Mauritius

2019 ◽  
Vol 17 ◽  
Author(s):  
Ketan S. Ramhit
Keyword(s):  
Job Satisfaction ◽  
Team Leaders ◽  
Job Description ◽  
Managerial Implications ◽  
Career Prospect ◽  
Value Add ◽  
The Impact ◽  
The Relationship ◽  
Negative Relationships ◽  
Good Career

Orientation: Literature shows that job description and career prospect are connected to job satisfaction and it is seen that, in Mauritius, job description and career prospect impact job satisfaction.Research purpose: The purpose of the study was to determine the relationship between job description, career prospect and job satisfaction in Mauritius.Motivation for the study: It has been noticed that employees are dissatisfied when they perform duties outside their job description and also when they see that they do not have a good career prospect. Despite the existence of several researches, limited research exists in the Mauritian context. The outcome will provide significant relevance to existing knowledge.Research approach/design and method: A quantitative approach was adopted and a survey was conducted in a multinational company in Mauritius. A sample of 132 employees was chosen.Main findings: This research unravelled significant negative relationships between job description, career prospect and job satisfaction. The results revealed that, when duties are not well described or when duties are not in line with current responsibilities, the employees are dissatisfied. Similarly, the greater the chances that employees are not given the opportunity to get promoted, the more they are dissatisfied.Practical/managerial implications: Human resource practitioners, managers and team leaders need to recognise that employee’s moods influence the work pattern in the organisation and a clear job description and an appropriate career plan should exist.Contribution/value-add: Literature on the relationship between job description, career prospect and job satisfaction in the context of Mauritius is almost inexistent. This study will add to existing knowledge.

scholarly journals Sustainable Supply Chains with Blockchain, IoT and RFID: A Simulation on Order Management

2021 ◽  
Vol 13 (11) ◽  
pp. 6372
Author(s):  
Vincenzo Varriale ◽  
Antonello Cammarano ◽  
Francesca Michelino ◽  
Mauro Caputo
Keyword(s):  
Supply Chains ◽  
New Technologies ◽  
Emerging Technologies ◽  
Sustainable Supply Chains ◽  
Time Performance ◽  
Order Management ◽  
Management Processes ◽  
Managerial Implications ◽  
The Impact ◽  
The Internet Of Things

The digital transformation of supply chains should revolutionize entire management processes and improve various aspects of sustainability. In particular, the plans of Industry 4.0 aim towards a digitization of several procedures by exploiting emerging technologies such as the Internet of Things, RFID and blockchain. The purpose of this study is to highlight how order and disruption events processes can be improved with the adoption of emerging technologies and how this reflects on the improvement of sustainability aspects. The study is based on the comparison of two simulation scenarios between three actors in the cheese supply chain. In particular, a first traditional scenario “as is” is simulated without the use of new technologies and is compared to a second scenario “to be” that adopts IoT, RFID and blockchain. The results show an improvement in time performance for managing both perfect and non-compliant orders. The developed framework highlights the impact of new technologies on sustainability aspects, showing further managerial implications.

The Impact of Between-Wave Engagement Strategies on Response to a Longitudinal Survey

2015 ◽  
Vol 57 (4) ◽  
pp. 533-554 ◽  
Author(s):  
Andrew Cleary ◽  
Nigel Balmer
Keyword(s):  
Longitudinal Survey ◽  
Longitudinal Surveys ◽  
Face To Face ◽  
Participant Engagement ◽  
Engagement Strategies ◽  
Design Attributes ◽  
New Research ◽  
The Impact ◽  
Better Than

Maintaining participant engagement in longitudinal surveys has been a key focus of survey research, and has implications for the quality of response and cost of administration. This paper presents new research measuring the impact of the design of between-wave keeping-in-touch mailings on response to the mailing and subsequent wave of a longitudinal survey. Three design attributes of the mailings were randomly implemented: the form of response request (whether respondents were asked to respond only if their address had changed, or in all cases to confirm or update their address); the newsletter included with the mailing (contrasting a newsletter with content tailored to respondent characteristics with a general newsletter and no newsletter); and the outgoing postage used (stamped or franked). The experiments were fielded on a new longitudinal study, the English and Welsh Civil and Social Justice Panel Survey (CSJPS), and took place between waves one and two. Fieldwork for both waves was conducted by Ipsos MORI face-to-face interviewers. Our main finding was that the tailored newsletter was associated with a significant increase in the wave-two response rate. However, in relation to response to the request, the tailored newsletter, or sending no newsletter at all, were equally effective at inducing response, and significantly better than the general newsletter. We also found that, in relation to the form of request, the ‘change of address’ request was as effective as the more costly ‘confirmation’ request. Findings are discussed with reference to the design of keeping-in-touch mailings for longitudinal surveys.

A study on the impact of design attributes on E-payment service utility

2016 ◽  
Vol 53 (5) ◽  
pp. 668-681 ◽  
Author(s):  
Eric W.K. See-To ◽  
Kevin K.W. Ho
Keyword(s):  
Design Attributes ◽  
The Impact

What Triggers Travel Spending? The Impact of Prior Spending on Additional Unplanned Purchases

2021 ◽  
pp. 004728752110303
Author(s):  
Yin-Hui Cheng ◽  
Shih-Chieh Chuang ◽  
Molly Chien-Jung Huang ◽  
Sang-Ting Weng
Keyword(s):  
Reference Point ◽  
Contrast Effect ◽  
Persuasive Strategies ◽  
Managerial Implications ◽  
Unplanned Buying ◽  
The Impact ◽  
Buying Behaviors

This study brings together prior and subsequent unplanned buying behaviors by investigating the large, albeit implicit, effect of the former on the latter in the tourism shopping context. The results of five experiments suggest that prior buying prices form a reference point that stimulates tourists’ unplanned buying intentions because of the contrast between prior and additional unplanned buying prices. The bigger (smaller) the former is, the bigger (smaller) the latter will be. However, once the illusion is eliminated, the contrast effect disappears. The study offers several theoretical contributions. It posits that prior buying prices affect the price evaluation of additional unplanned buying behaviors and intentions. The elimination of the illusion removes the effect of the former on the latter. The marketing and managerial implications of persuasive strategies to promote tourism consumption are discussed.

Study of the Impact of Design Factors on Micro-Fluxgate Sensing Element

2021 ◽  
Author(s):  
Mohamed Elkattan ◽  
Hassan Mostafa ◽  
A. H. Khalil
Keyword(s):  
Sensing Element ◽  
The Impact ◽  
Design Factors
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