Understanding Customer Priorities for Selection of Call Taxi Service Provider

2021 ◽  
pp. 2516600X2199720
Author(s):  
Adimuthu Ramasamy ◽  
Kamalakanta Muduli ◽  
Aezeden Mohamed ◽  
Jitendra Narayan Biswal ◽  
John Pumwa
Keyword(s):  
Quality Of Service ◽  
Service Providers ◽  
Information Communication ◽  
Communication Services ◽  
Last Mile ◽  
Study Results ◽  
Taxi Service ◽  
Service Attribute ◽  
Selection Of

Taxi services have evolved with the growth of information communication services and have become an essential infrastructure in a city’s transport landscape. In today’s era, mobility has become a vital need for people as they contemplate how to accomplish specific tasks, which require travel, time, and distance. Taxi services have filled this void by allowing people to commute to the last mile and meet their daily requirements. Failure of cab service operators to offer affordable and reliable taxi service would result in inferior taxi services that lead to dissatisfaction among customers. The key objective of this research was to determine important factors, namely, socioeconomic and service attribute factors that influence people’s choice based on satisfaction levels in selecting a particular taxi service like Ola and Uber in Bhubaneswar city. The study found that socioeconomic and service attribute factors were important in determining the choice of taxi service. Furthermore, it also revealed that people were more sensitive to the reliability of taxi service and cost in comparison to the quality of service and driver’s behavior. The study results would help cab service providers in customizing their services to attract more customers and increase their market share.

Grid Workflows with Encompassed Business Relationships

2012 ◽  
pp. 1332-1348
Author(s):  
Dimosthenis Kyriazis ◽  
Andreas Menychtas ◽  
Theodora Varvarigou
Keyword(s):  
Quality Of Service ◽  
Service Providers ◽  
Added Value ◽  
Business Relationships ◽  
Qos Provisioning ◽  
Grid Services ◽  
Qos Parameters ◽  
Mapping Process ◽  
Selection Of

This chapter focuses on presenting and describing an approach that allows the mapping of workflow processes to Grid provided services by not only taking into account the quality of service (QoS) parameters of the Grid services but also the potential business relationships of the service providers that may affect the aforementioned QoS parameters. This approach is an integral part of the QoS provisioning, since this is the only way to estimate, calculate, and conclude to the mapping of workflows and the selection of the available service types and instances in order to deliver an overall quality of service across a federation of providers. The added value of this approach lays on the fact that business relationships of the service providers are also taken into account during the mapping process.

Grid Workflows with Encompassed Business Relationship

2011 ◽  
pp. 128-145 ◽  
Author(s):  
Dimosthenis Kyriazis ◽  
Andreas Menychtas ◽  
Theodora Varvarigou
Keyword(s):  
Quality Of Service ◽  
Service Providers ◽  
Added Value ◽  
Business Relationships ◽  
Qos Provisioning ◽  
Grid Services ◽  
Qos Parameters ◽  
Mapping Process ◽  
Selection Of

This chapter focuses on presenting and describing an approach that allows the mapping of workflow processes to Grid provided services by not only taking into account the quality of service (QoS) parameters of the Grid services but also the potential business relationships of the service providers that may affect the aforementioned QoS parameters. This approach is an integral part of the QoS provisioning, since this is the only way to estimate, calculate, and conclude to the mapping of workflows and the selection of the available service types and instances in order to deliver an overall quality of service across a federation of providers. The added value of this approach lays on the fact that business relationships of the service providers are also taken into account during the mapping process.

Open Innovation in the Shared Mobility Market

2021 ◽  
Vol 7 (4) ◽  
pp. 212
Author(s):  
Katarzyna Turoń ◽  
Andrzej Kubik
Keyword(s):  
Quality Of Service ◽  
Open Innovation ◽  
Service Providers ◽  
Mutual Benefit ◽  
It Service ◽  
Mobility Service ◽  
Factors Influencing ◽  
Shared Mobility ◽  
Practical Recommendations

The market for shared mobility services is growing very quickly. New types of vehicles have been introduced, and the offer of available services and functionalities has expanded, the purpose of which is to improve the quality of service. Despite all the improvements, it is still not possible to speak of achieving full availability of systems that meet the needs of users. This is due to the reluctant involvement of operators of shared mobility systems in joining Mobility as a Service platforms based on the idea of open innovation. The aim of the article is to analyze the factors influencing the limitations in the development of open innovations in the form of Mobility as a Service (MaaS) services. The authors focus on identifying the challenges and concerns faced by shared mobility service providers. The article supports the development of the concept of open innovation in shared mobility services. It also contains practical recommendations for the development of MaaS systems. The results of the developed research can be used by operators of shared mobility services, transport authorities, or IT service providers providing MaaS services to strengthen cooperation and integration using the language of mutual benefit.

scholarly journals A Load Balancing Per Connection Classifier Dengan Pengukuran Quality of Service Pada Jaringan LAN Lingkup Universitas

2020 ◽  
Vol 2 (2) ◽  
pp. 40-53
Author(s):  
Aulia Desy Aulia Nur Utomo
Keyword(s):  
Quality Of Service ◽  
Load Balancing ◽  
Packet Loss ◽  
Service Providers ◽  
Network Configuration ◽  
Network Connection ◽  
Before And After ◽  
Internet Connections ◽  
Use Of Internet

Abstract In the use of internet networks that are general in nature need to implement an appropriate network configuration to maximize the use of internet connections provided by service providers. This is important for the optimal use of internet services and in accordance with utilities that are basically general and shared can be achieved. Per Connection Classifier is a load balancing method for distributing traffic loads to more than one network connection point in a balanced way, so that traffic can run optimally. This research focuses on network configuration methods to maximize internet usage for all users. Quality of Service is used to see the performance of network traffic which is indicated by the value of the parameter delay, throughput, and packet loss. Based on the results of testing and research that have been carried out before and after using load balancing per connection clasifier, the delay value is decreased from 180.26 ms to 148.36 ms and throughput increased from 1.76% to 2.03%, then packet loss decreased from 25.37% to 18.59% according to the TIPHON standard. Keywords: Quality of Service, Per Connection Classification, load balancing, delay, throughput, packet loss

scholarly journals The Control Process Effectiveness: Organization Versus Customer

2013 ◽  
Vol 11 (8) ◽  
pp. 345
Author(s):  
Ofer Barkai
Keyword(s):  
Quality Of Service ◽  
Customer Service ◽  
Internal Control ◽  
Service Providers ◽  
Control Process ◽  
Point Of View ◽  
Large Organization ◽  
Control Processes ◽  
Telecommunication Company

This research project, which was implemented in an organization whose primary function is providing service (Telecommunication company), studies the scope of the correlation between the quality of service from the customers point of view (customer survey) and the organization (Telecommunication company systems). The research is important both for economic and scientific reasons. It involves many organizational control units which require significant monetary investments. From a scientific point of view, the research is important because it can shed light on the asymmetrical point of view existing between customers and organizations. Organizations that are service providers place high importance on the quality of service and their image as perceived by their customers. Quality of service is measured through internal control processes and from there is passed on to the staff who are directly involved in customer service. In this study, we focus on a large organization which implements control processes and then provides service to customers. Therefore, the activities of this organization are judged first and foremost on the basis of the service quality provided. The existing internal control processes of the organization, which measure the standard of service provided on the basis of organizational benchmarks are separate from those that measure customer satisfaction. In this project, we analyze the correlation between the outlook of the customer and the results of internal control processes.

scholarly journals A Multi Objective Particle Swarm Optimization for Wireless Sensor Networks and Routing Security

2020 ◽  
Vol 9 (7) ◽  
pp. 1132-1136
Keyword(s):  
Quality Of Service ◽  
Internet Of Things ◽  
Wireless Sensor ◽  
Service Network ◽  
Swarm Optimization ◽  
Routing Security ◽  
Wireless Service ◽  
Node Clustering ◽  
Selection Of

WSN stands for Wireless Sensor Network it is an prefect models of the IoT or Internet of Things that gives checking administrations to catastrophic events, for example, volcanoes ejection and seismic tremor which can influence the life of person. All things considered, the QoS or Quality-of-Service it is a significant problem of the basic application so that it is adequate as well as heartiness is guaranteed. Other than this without a doubt administrations and commitments in checking frameworks, WSN's restricted assets can seriously corrupt the Quality-of-Service in the application of Internet of Things. There will be a decrease in the Quality-of-Service because of the blockage in the wireless service network in the application. For these situtations proficient utilization for the rare assets might be critical for guaranteeing consistent tramission of the information. Decreasing pace in the retransmission of the parcel that occurs due to the blockage diminishes sensor hubs power utilization. PDNC also known as Packet Discarding based Node Clustering that is a specific bundle disposing of technique is presented in this research paper. Every hubs conveyed will be bunched to a few gatherings that focuses on the zone and at once selection of a group head will be done. Parcel disposing of procedure will at that point be conveyed at every hub to diminish the quantity of bundles adding to blockage. Reenactment examination utilizing NS-2 demonstrates that the proposed method can lessen blockage along these lines improve the general execution.

Quality of Experience (QoE) for Wireless Video Over Critical Communication Systems

2017 ◽  
pp. 132-167
Author(s):  
Emad Danish ◽  
Mazin I. Alshamrani
Keyword(s):  
Resource Allocation ◽  
Quality Of Service ◽  
Energy Consumption ◽  
Communication Systems ◽  
Quality Of Experience ◽  
Service Providers ◽  
Wireless Video ◽  
User Centric ◽  
Near Future

Video streaming is expected to acquire a massive share of the global internet traffic in the near future. Meanwhile, it is expected that most of the global traffic will be carried over wireless networks. This trend translates into considerable challenges for Service Providers (SP) in terms of maintaining consumers' Quality of Experience (QoE), energy consumption, utilisation of wireless resources, and profitability. However, the majority of Radio Resource Allocation (RRA) algorithms only consider enhancing Quality of Service (QoS) and network parameters. Since this approach may end up with unsatisfied customers in the future, it is essential to develop innovative RRA algorithms that adopt a user-centric approach based on users' QoE. This chapter focus on wireless video over Critical communication systems that are inspired by QoE perceived by end users. This chapter presents a background to introduce the reader to this area, followed by a review of the related up-to-date literature.

Data Storage in Cloud Based Real-Time Environments

2011 ◽  
pp. 236-258
Author(s):  
Sai Narasimhamurthy ◽  
Malcolm Muggeridge ◽  
Stefan Waldschmidt ◽  
Fabio Checconi ◽  
Tommaso Cucinotta
Keyword(s):  
Quality Of Service ◽  
Real Time ◽  
Data Storage ◽  
Storage System ◽  
Cloud Environment ◽  
Last Mile ◽  
Service Oriented ◽  
Real Time Applications ◽  
Direct Applicability

The service oriented infrastructures for real-time applications (“real-time clouds1”) pose certain unique challenges for the data storage subsystem, which indeed is the “last mile” for all data accesses. Data storage subsystems typically used in regular enterprise environments have many limitations which impedes direct applicability for such clouds, particularly in their ability to provide Quality of Service (QoS) for applications. Provision of QoS within storage is possible through a deeper understanding of the behaviour of the storage system under a variety of conditions dictated by the application and the network infrastructure. We intend to arrive at a QoS mechanism for data storage keeping in view the important parameters that come into play for the storage subsystem in a soft real-time cloud environment.

scholarly journals COMPARISON OF CAREGIVERS FROM DIVERSE COMMUNITIES WHO IMMIGRATED TO OR WERE BORN IN THE US

2019 ◽  
Vol 3 (Supplement_1) ◽  
pp. S955-S955
Author(s):  
Lauren Stratton ◽  
David Bass ◽  
Rachel Schaffer ◽  
Sara Powers ◽  
Ocean Le ◽  
...  
Keyword(s):  
Logistic Regression ◽  
Comparative Analysis ◽  
Service Providers ◽  
The Us ◽  
Diverse Communities ◽  
Health Related ◽  
Similarities And Differences ◽  
Racial Ethnic ◽  
Selection Of

Abstract The Diverse Elders Coalition, in partnership with its six member organizations and the Benjamin Rose Institute on Aging, completed a national survey of 840 family and friend caregivers from diverse racial, ethnic, and sexual orientation communities to understand their unique caregiving issues and challenges. Data from a subsample of 369 caregivers identifying as Hispanic/Latino, Asian, Southeast Asian or multiple ethnicities were analyzed to understand similarities and differences between caregivers born in the US and who immigrated to the US. The Stress Process Conceptual Model guided selection of characteristics used for comparative analysis. Results of logistic regression revealed that caregivers born in the US were younger (B=-.08, p<.001), had higher educational degrees (B=.42, p<.001), and higher incomes (B=.34, p=.002). They assisted care receivers with more health-related tasks (B=.27, p=.013), but fewer culture-related tasks (B=-.51, p=.002); reported higher levels of strain in their relationship with care receivers (B=.66, p=.038); and were less satisfied with the quality of care receivers’ healthcare (B=-.62, p=.042). In terms of reasons for being a caregiver, there were no significant differences in cultural commitment to caring for older family members, however those born in the US were more likely to report providing care because it was more convenient for them than for other family and friends (B=.99, p=.002). Understanding the needs of diverse caregivers has implications for healthcare and service providers, such as providing training on diverse needs. Additionally, the differences between US born and immigrant caregivers highlights implications on the dynamic between caregivers and their care receiver.

The Playout Control Management

2011 ◽  
pp. 689-702
Author(s):  
Mirko Luca Lobina ◽  
Luigi Atzori ◽  
Fabrizio Boi
Keyword(s):  
Quality Of Service ◽  
Service Provider ◽  
Service Providers ◽  
State Of The Art ◽  
Main Idea ◽  
The State ◽  
Ip Telephony ◽  
Open Standard ◽  
Control Management

IP Telephony provides a way for an enterprise to extend consistent communication services to all employees, whether they are in main campus locations, at branch offices, or working remotely, also with a mobile phone. IP Telephony transmits voice communications over a network using open standard-based Internet protocols. This is both the strength and weakness of IP Telephony as the involved basic transport protocols (RTP, UDP, and IP) are not able to natively guarantee the required application quality of service (QoS). From the point of view of an IP Telephony Service Provider this definitely means possible waste of clients and money. Specifically the problem is at two different levels: i) in some countries, wherelong distance and particularly international call tariffs are high, perhaps due to a lack of competition or due to cross subsidies to other services, the major opportunity for IP Telephony Service Providers is for price arbitrage. This means working on diffusion of an acceptable service, although not at high quality levels; ii) in other countries, where different IP Telephony Service Providers already exist, the problem is competition for offering the best possible quality. The main idea behind this chapter is to analyze specifically the state of the art playout control strategies with the following aims: i) propose the reader the technical state of the art playout control management and planning strategies (overview of basic KPIs for IP Telephony); ii) compare the strategies IP Telephony Service Provider can choose with the aim of saving money and offering a better quality of service; iii) introduce also the state of the art quality index for IP Telephony, that is a set of algorithms for taking into account as many factors as possible to evaluate the service quality; iv) provide the reader with examples on some economic scenarios of IP Telephony.

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