Absence of protection
This chapter explores the absence of protection for employees within the service economy. Some employees are exploited by employers who extract ‘free’ work through practices such as underpayment of the minimum wage, cash-in-hand work, and work ‘trials’ paid at exploitatively low day rates. The labour market instability highlighted previously further impacts upon employees made redundant as some operators struggle to recover from the economic downturn. Employees are paid meagre redundancies and thrown back into the large pool of surplus labour. Others heed the call for self-employment and freedom or flexibility but this is often precarious and problematic. The final section of the chapter considers the impact of labour market conditions upon mental health and well-being and ultimately demonstrates the negative impact upon some employees who require medical solutions to structural problems.