scholarly journals Structure Equation Analysis on Customer Satisfaction of Public Transport: An Empirical Study in Klang Valley Malaysia

2018 ◽  
Vol 7 (4.38) ◽  
pp. 778
Author(s):  
Lye Mei Yi ◽  
Tan Siew Wan ◽  
Kavitha Haldorai ◽  
Abdul Rahman ◽  
Rasheedul Haque ◽  
...  

The purpose of this research is to determine the factors influencing international tourist satisfaction on the public rail services in Klang Valley, Malaysia. This paper provides important contribution to the Malaysian economy due to the growing number of international tourist in recent years. A mixed methodology approach via the use of phenomenological interviews and self-administered questionnaire were use. Structure equation modelling (SEM) revealed three key dimensions of public rail service attributes which is comfort, accessibility, responsiveness and safety. The result indicated that there is significant relationship between comfort, safety and accessibility. Transportation authorities can use these findings as a guide to enhance the quality of life of public rail service users in the future.   

2020 ◽  
Vol 11 ◽  
Author(s):  
Jia-Jia Chin ◽  
Hong-Wai Tham

Genetic testing aids patients in making important decisions in the prevention, treatment, or early detection of hereditary disorders. Low awareness of the importance of genetic testing contributes to the increase in the incidence of hereditary disorders. This study aims to explore the knowledge, awareness, and perception of genetic testing for hereditary disorders among local residents of the Klang Valley, Malaysia, and the potential variables that influence their understanding of genetic testing. A survey was conducted in different municipalities of the Klang Valley through self-administered questionnaire assessing the public's knowledge, awareness, and perception of genetic testing. Overall, the results revealed adequate knowledge and positive awareness of genetic testing, in which both were influenced by the respondent's educational level (P < 0.001), field of study (P < 0.001), and status of heard or unheard of genetic testing (P < 0.001). The perception of genetic testing was generally positive and influenced by the respondent's differences in age (P < 0.016), educational level (P < 0.001), field of study (P < 0.001), and status of heard or unheard of genetic testing (P < 0.001). Although positive responses were obtained, ~20.2% of the respondents had never heard of genetic testing. Of the respondents, 24.5% were unwilling to undergo genetic testing, with 25.1% believing that genetic testing tampers with nature and 18% believing that it opposes religion and their beliefs. Such attitude calls for the need to conduct programs to eliminate any misconception, as well as to educate the public to lessen any perceived misunderstanding of the concepts of genetic testing.


2018 ◽  
Vol 3 (9) ◽  
pp. 89
Author(s):  
Roz Azinur Che Lamin ◽  
Nursyuhadah Othman ◽  
Mohd Izani Othman

Methadone maintenance therapy (MMT) was first introduced in 2005 by the Ministry of Health, Malaysia as a therapy to enhance drug addicts’ quality of life. This study is to access the public awareness and behavior towards MMT program whereby a self administered questionnaire was distributed to the respondents in a public hospital. The data obtained were analyzed using SPSS version 16. The finding shows that only 23.9% of respondents are aware of this program and majority of the respondents suggested continuous improvement on MMT program. In conclusion, the low awareness level of MMT program amongst public in Malaysia is might be due to limited campaigns and information. 2180-4567 © 2014 The Authors. Published for AMER ABRA by e-International Publishing House, Ltd., UK.. This is an open access article under the CC BY-NC-ND license (http://creativecommons.org/licenses/by-nc-nd/4.0/). Peer–review under responsibility of AMER (Association of Malaysian Environment-Behaviour Researchers), ABRA (Association of Behavioural Researchers on Asians) and cE-Bs (Centre for Environment-Behaviour Studies), Faculty of Architecture, Planning & Surveying, Universiti Teknologi MARA, Malaysia. Keywords: Methadone maintenance therapy; Malaysia; drug addict; awareness.


2018 ◽  
Vol 45 (8) ◽  
pp. 647-658 ◽  
Author(s):  
Ehab Diab ◽  
Guangnan Feng ◽  
Amer Shalaby

High-quality transit service is a vital aspect of any modern city. When unexpected interruptions to the transit service occur, they reduce the quality of service provided to the public. One of the main strategies that is employed to deal with rail service interruptions is “bus bridging,” whereby buses from scheduled services are deployed to offer shuttle services. Very few efforts are found in the literature that have investigated this policy’s effectiveness. Therefore, this study aims at exploring the different aspects and impacts of retracting buses from scheduled services in response to subway and streetcar service interruptions in Toronto. It explores the size of the deployment, as well as the system response and recovery times using detailed subway and streetcar shuttle service reports collected in 2015. The paper shows remarkable fluctuations not only in the utilized number of shuttle service buses over time, but also on the service response and recovery times.


Author(s):  
Marlene Kunst

Abstract. Comments sections under news articles have become popular spaces for audience members to oppose the mainstream media’s perspective on political issues by expressing alternative views. This kind of challenge to mainstream discourses is a necessary element of proper deliberation. However, due to heuristic information processing and the public concern about disinformation online, readers of comments sections may be inherently skeptical about user comments that counter the views of mainstream media. Consequently, commenters with alternative views may participate in discussions from a position of disadvantage because their contributions are scrutinized particularly critically. Nevertheless, this effect has hitherto not been empirically established. To address this gap, a multifactorial, between-subjects experimental study ( N = 166) was conducted that investigated how participants assess the credibility and argument quality of media-dissonant user comments relative to media-congruent user comments. The findings revealed that media-dissonant user comments are, indeed, disadvantaged in online discussions, as they are assessed as less credible and more poorly argued than media-congruent user comments. Moreover, the findings showed that the higher the participants’ level of media trust, the worse the assessment of media-dissonant user comments relative to media-congruent user comments. Normative implications and avenues for future research are discussed.


2012 ◽  
pp. 24-47
Author(s):  
V. Gimpelson ◽  
G. Monusova

Using different cross-country data sets and simple econometric techniques we study public attitudes towards the police. More positive attitudes are more likely to emerge in the countries that have better functioning democratic institutions, less prone to corruption but enjoy more transparent and accountable police activity. This has a stronger impact on the public opinion (trust and attitudes) than objective crime rates or density of policemen. Citizens tend to trust more in those (policemen) with whom they share common values and can have some control over. The latter is a function of democracy. In authoritarian countries — “police states” — this tendency may not work directly. When we move from semi-authoritarian countries to openly authoritarian ones the trust in the police measured by surveys can also rise. As a result, the trust appears to be U-shaped along the quality of government axis. This phenomenon can be explained with two simple facts. First, publicly spread information concerning police activity in authoritarian countries is strongly controlled; second, the police itself is better controlled by authoritarian regimes which are afraid of dangerous (for them) erosion of this institution.


CCIT Journal ◽  
2019 ◽  
Vol 12 (2) ◽  
pp. 149-157
Author(s):  
Dewi Immaniar Desrianti ◽  
Giandari Maulani ◽  
Dana Krisdiana

The tight competition between schools in the era of globalization today, requires that the school Ivory Serpong Sower SDK to do the marketing strategy as attractive as possible, in order to enhance the new prospective learner interests as well as improve the quality of and professionalism in the management of the school. It is a promotional effort is used to market products or services to the public, so that they are more familiar with or know the product or service being marketed. Current media information and promotions that use the SDK Sower Ivory Serpong still be printed in the form of banners, brochures and more, so there are still many who have not yet learned about SDK Sower Gading Serpong. The purpose of this research is to inform and promote school SDK Sower Ivory Serpong. Based on a needs analysis is required of media promotion in the form of a video profile, to support information and promotion more attractive and effective by using the software Adobe Premier and Adobe Photoshop. Research methods used namely collecting data through observation, interviews and literature studies, Media Production and concept i.e. preproduction, production and postproduction. Through the design of Video media Profile of this SDK Sower Ivory Serpong can better known to many people and attracting parents to enroll his son in schools � SDK Sower Ivory Serpong


2020 ◽  
Vol 19 (4) ◽  
pp. 618-632
Author(s):  
A.S. Panchenko

Subject. The article addresses the public health in the Russian Federation and Israel. Objectives. The focus is on researching the state of public health in Russia and Israel, using the Global Burden of Disease (GBD) project methodology, identifying problem areas and searching for possible ways to improve the quality of health of the Russian population based on the experience of Israel. Methods. The study draws on the ideology of the GBD project, which is based on the Disability-Adjusted Life-Year (DALY) metric. Results. The paper reveals the main causes of DALY losses and important risk factors for cancer for Russia and Israel. The findings show that the total DALY losses for Russia exceed Israeli values. The same is true for cancer diseases. Conclusions. Activities in Israel aimed at improving the quality of public health, the effectiveness of which has been proven, can serve as practical recommendations for Russia. The method of analysis, using the ideology of the GBD project, can be used as a tool for quantitative and comparative assessment of the public health.


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