<p><b>Local governments are innovatively applying smart city technology to resolve challenges in their jurisdictions. These challenges commonly relate to environmental sustainability, infrastructure, and transportation, and result in novel discourses within local government strategies and operations, such as Smart Environment, Smart Infrastructure, and Smart Mobility. Driven by the success of these discourses, local governments seek further solutions through converging the smart city technology with other disciplines. The next likely convergence is with the heritage discipline, subsequently producing the Smart Heritage discourse. Academic literature records that Smart Heritage is an emergent yet unformed discourse that is on the verge of application within local government. Smart Heritage presents opportunities to converge historical narratives with the automated and autonomous capabilities of smart technology. However, due to its novelty, the local government sector has no guidance on delivering Smart Heritage within strategies and operations. Therefore, this thesis comprehensively explores and defines the Smart Heritage discourse and addresses Smart Heritage's delivery within local government strategies and operations.</b></p>
<p>The original contributions to knowledge in this thesis are the first thorough definition of Smart Heritage in academic literature and the production of Smart Heritage Principles, which direct the delivery of Smart Heritage within local government. This thesis firstly defines Smart Heritage through an investigation into the nascent patchwork of academic literature at the intersection of the smart city and heritage disciplines. This definition establishes the discursive framework for the subsequent inquiry into how to deliver Smart Heritage in local government organisations. In this inquiry, the researcher conducts three case studies on local governments in Australia: Broken Hill City Council, the City of Melbourne, and the City of Newcastle. In each case study, the researcher analyses strategic smart city and heritage documents and then interviews their smart city and heritage advisors regarding strategic and operational convergences between the disciplines. The researcher then synthesises the resulting data into cross-case key considerations that contextualise a base understanding of how local governments deliver Smart Heritage. Using this understanding, the researcher conducts a second round of interviews and synthesis that, in turn, produces the refined Smart Heritage Principles. The researcher validates the principles’ relevancy and applicability through an additional case study with Wellington City Council in New Zealand.</p>
<p>The research finds that Smart Heritage in the academic literature is nascent yet organically forming around a shared discourse between the smart city and heritage disciplines. As a result, there are numerous understandings of Smart Heritage. Nevertheless, these understandings agree that Smart Heritage convergences historical contextual narratives with automatic and autonomous technologies and advances from the passive Digital Heritage discourse. The case studies find that there is a foundation for Smart Heritage within local government through strategic documents that share similar focuses and advisors who seek multi-disciplinary convergences. However, the disciplines’ overlapping is not explicitly recognised in strategic documents and operational models, leading to inadequate financial and staff resourcing of Smart Heritage and inefficient cross-disciplinary initiatives in local government. The research identifies four thematic key considerations that address delivering Smart Heritage within local government; recognition, delivery, resourcing, and innovation; and proposes four Smart Heritage Principles for local governments to follow in order to deliver the discourse. The researcher presents the principles in an industry-ready document at the end of the thesis.</p>
<p>The implications of this research are the increased visibility of Smart Heritage as an academic discourse and support for the delivery of Smart Heritage within local government strategies and operations. Smart Heritage becomes more visible as this research solidifies then illuminates a discursive pathway that researchers can engage with. Importantly, this research presents evidence that Smart Heritage is extant within academic literature and local governments, supporting its position as a constructive academic and practical discourse. The Smart Heritage Principles support the delivery of Smart Heritage within local government strategies and operations through the applied guidance they offer the organisations. As the industry-ready document is the first publication with this focus, the influence on the delivery of Smart Heritage is significant. The researcher aspires to share the Smart Heritage Principles document beyond this research context through its distribution to other councils globally.</p>
Analysis of additional hotel services in the international luxury hotels – a case-study from Budapest
