Considerations in the Design of Future Retail Point of Service (POS) Terminal Systems

1992 ◽  
Vol 36 (11) ◽  
pp. 862-866 ◽  
Author(s):  
Mark S. Hoffman
Keyword(s):  
System Performance ◽  
Task Analysis ◽  
Department Store ◽  
Research Management ◽  
Retail Industry ◽  
Retail Stores ◽  
Redundant Information ◽  
Department Stores ◽  
Discount Store ◽  
Discount Stores

Research studies were conducted in three types of retail stores: supermarkets, discount stores, and department stores. The purpose of these studies was to determine how cashiers and associates spend their time servicing customers, the inter-relationships between physical and cognitive workloads, and how these affect system performance. A detailed task analysis of the cashier's activities comparing performances in these stores was completed. Commonalties and differences in task performances were identified and measured. Task performances were grouped into one of three types: physical, POS, and management. The results showed that physical tasks were performed 39% of the total hour in a supermarket, 57% in the discount store, and 25% in the department store. Physical tasks are those most often identified in ergonomic research. Management tasks were more frequent in the department store; these tasks captured redundant information, i.e. tender approval identification that was already available in system files. These results provide a map for identifying and applying macroergonomic research techniques to integrate POS systems with new features into the retail industry.

scholarly journals El edificio del gran almacén clásico : arquitectura para el trabajo = The Great Classic Department Store Building. Architecture for the Labour

2014 ◽  
pp. 37
Author(s):  
Rafael Serrano Sáseta
Keyword(s):  
Nineteenth Century ◽  
Human Activity ◽  
Department Store ◽  
Retail Stores ◽  
Department Stores ◽  
Siglo Xix ◽  
In The Beginning ◽  
Sobre Todo

Los grandes almacenes clásicos del siglo XIX se inspiran en parte en las colmenas. La actividad humana en su interior se compara con la de las abejas. Su espacio es clasificador, compartimentado en alveolos. Pero sobre todo, lo que acerca los primeros grandes almacenes a la idea de la colmena es que se trata de una arquitectura del trabajo. Esto no resulta evidente, ya que en estos edificios la visión del trabajo es ocultada bajo la apariencia de lo festivo, necesaria para la actividad comercial. Su desafío consiste en compatibilizar  consumo y trabajo en un mismo lugar. Esta dualidad se resuelve generando escenarios teatrales donde se representa la función de la venta, detrás de los cuales se esconden bastidores técnicos destinados a intenso trabajo. Esta trastienda tiene una nobleza arquitectónica en los orígenes que decrece conforme el tipo arquitectónico evoluciona. Abstract Classics department stores of the nineteenth century are inspired by ruffles. Inside those buildings, human activity seems the bees. Furthermore, the space is classified and compartmentalized into alveoli. But more importantly, the buildings department stores generate an architecture for the work. This is not very clear, since in these buildings vision of the work is hidden under the guise of the festive. Activity in retail stores need a festive atmosphere. Reconcile consumption andwork in one place is a challenge of this architecture. This duality is solved generating theatrical scenarios where the sales function is represented. Secondary spaces for the work hide behind these scenarios. In the beginning, this back spacehad architectural nobility, but decreases as the architectural type evolves.

scholarly journals IMPACT OF CUSTOMER COMPLAINING BEHAVIOUR ON DEFECTION BEHAVIOUR: AN INVESTIGATION ON RETAIL FORMATS IN INDIA

2016 ◽  
Vol 4 (12) ◽  
pp. 214-225
Author(s):  
Pankaj Kumar
Keyword(s):  
Marital Status ◽  
Income Level ◽  
Retail Stores ◽  
Department Stores ◽  
Shopping Malls ◽  
Forward Selection ◽  
Discount Stores ◽  
Retail Formats ◽  
The Relationship ◽  
Structured Questionnaire

The purpose of the study is to examine the effect of complaining behaviour on defection behaviour based on demographics (gender, age, marital status, education and, income level) of the dissatisfied customers of retail stores. A structured questionnaire was successfully distributed to 600 respondents, who had made purchases from sixty retail formats operated in Delhi and Gurugram belonging to the domain of Shopping Malls, Hypermarket, Supermarket, Department Stores, Discount stores and Category Killers through systematic stratified sampling for the collection of data. Out of 377 valid ones questionnaires for analysis, a set of 89 responsents have shown dissatisfaction about the retail store products and services and have taken in this study (N=89). Multiple regression analysis with forward selection was employed to predict the effect of complaining actions on defection behaviour based on demographics (gender, age, marital status, education and, income level) of the dissatisfied customers of retail stores. The study has found a significant effect of complaining actions on defection behaviour of dissatisfied customers of retail stores based on their education qualification and income level. However, gender, age and maritial status of dissatisfied customers did not moderate the the relationship between complaining actions and switching behaviour. The recommendations for managers are also discussed.

Pengaruh Positive Emotion, Time Availability, dan Money Availability terhadap Impulsive Buying Behavior Konsumen Mahasiswa pada Department Store di Kota Yogyakarta

2020 ◽  
Vol 14 (1) ◽  
Author(s):  
Faizal Ardiyanto
Keyword(s):  
Positive Emotion ◽  
Department Store ◽  
Department Stores ◽  
Buying Behavior ◽  
Managerial Implication ◽  
Impulsive Buying ◽  
Time Availability ◽  
Unplanned Buying ◽  
Buying In ◽  
Yogyakarta City

This research was conducted to examine the influence of positive emotion, time availability, and money availabilty toward impulsive buying behavior both partially and simultaneously. The respondent of this research are university students who have experienced unplanned buying in several department stores at Yogyakarta City. Purposive sampling method was utilized then 102 respondents were chosen. The results indicate that positive emotion, time availability, and money avaiability positively and significantly influence impulsive buying behavior. The three independent variables as stated above, simultaneously influence impulsive buying behavior also. Finally, as the managerial implication stated, it can be concluded that understanding consumers condition related with unplanned buying is important topics in recent years, especially in department store.

scholarly journals Channel Depth or Consistency? A Study on Establishing a Sustainable Omnichannel Strategy for Fashion Department Store Retailers

2021 ◽  
Vol 13 (13) ◽  
pp. 6993
Author(s):  
Caroline Kopot ◽  
Brenda J. Cude
Keyword(s):  
Business Strategy ◽  
Purchase Intention ◽  
Structural Equation ◽  
Department Store ◽  
Purchase Intentions ◽  
Equation Modeling ◽  
Technological Advancement ◽  
Department Stores ◽  
Channel Depth ◽  
Confirmatory Factor

In recent years, fashion department stores have struggled to sustain their foothold in the competitive market due to changing consumer behavior as well as technological advancement. This study aimed to examine customers’ perspectives on the shopping channels of omnichannel fashion department stores. The analysis was based on data from 552 customers who shopped at U.S. omnichannel fashion department stores. Confirmatory factor analysis and structural equation modeling were utilized to analyze the hypothesized relationship. The results showed that brand attitude mediated the influence of perceived fluency of customers’ purchase intentions in the omnichannel fashion department store setting. Content consistency and process consistency also positively affected customers’ perceived fluency of the channels of those fashion department stores. Customers are more likely to purchase from a fashion department store that provides consistent content and processes across the multiple shopping channels from which they can purchase merchandise. Further, customers value consistency of the content and processes across all fashion department store channels. The results are insightful especially for industry practitioners, as it enables them to develop a sustainable omnichannel business strategy by focusing on the depth of the channels and channel consistencies (content and process) while improving customers’ purchase intention from their stores.

Off-price versus price-off

2014 ◽  
Vol 42 (10) ◽  
pp. 902-928 ◽  
Author(s):  
Ronald L. Hess Jr ◽  
Lawrence Ring
Keyword(s):  
Marketing Research ◽  
Extreme Points ◽  
Department Store ◽  
Future Research ◽  
Department Stores ◽  
Content Type ◽  
Store Attributes ◽  
The Us ◽  
Retail Format ◽  
Retail Formats

Purpose – The purpose of this paper is to better understand the unique competitive positioning characteristics of off-price retailers and how they compare to other types of retailers. The authors compare off-price and upscale off-price retailers with four major formats of retailers: first, discount department store/warehouse club retailers; second, moderate department store retailers; third, department store retailers; and finally, specialty department store retailers. Design/methodology/approach – The paper employs a representative sample that was randomly drawn from four primary metropolitan cities in the USA. The data were collected using telephone interviews by a prominent, marketing research firm. A series of discriminant analyses were conducted to examine the data. Findings – The findings of the paper indicate that the off-price formats were consistently positioned at extreme points along the price/value continuum, signifying the strongest value-orientation among the other retail formats. The authors also found that while the upscale off-price format followed the specialty department stores in terms of fashion. The results point to an important disadvantage of the off-price format – although strong on price/value, they often fall short on fashion and many other store attributes that may be important to luxury-oriented customers. Research limitations/implications – The paper employed a sample from several cities collected using a telephone interview methodology within the US. Due to these limitations, the findings of this paper may be hampered by this methodology and not generalize to regions outside of the US. Future research should examine how the demise of most of the upscale off-price retailers and growth of flash web sites have changed the competitive structure of retailing. Practical implications – The results demonstrate that the positioning of the off-price retail format is unique from other formats. The retail formats occupy distinct positions. The off-price retail format is strongly associated with the price/value position but only moderately fashionable to customers, especially when compared with the department and specialty department store formats. In contrast, the upscale off-price format, while also strongly positioned along the price/value continuum, is considered much more fashionable than the off-price retail format. In fact, the upscale off-price retail format only trails the specialty department store format in terms of fashion. Originality/value – The unique characteristics of the off-price retail format and growing interest from upscale department stores underscores the need for a comprehensive understanding of the motives of the off-price shopper. This paper provides retailers with a more complete understanding of the store attributes that differentiate the off-price retail format from other major retail store formats. The overall objective of this study is to offer a comprehensive view of the positioning of off-price retailers compared with many alternative retail formats.

scholarly journals A Literature Review of Retailing Sector and Business Retailing Types

2018 ◽  
Vol 8 (1) ◽  
Author(s):  
MSc. Kujtim Hameli
Keyword(s):  
Direct Marketing ◽  
Retail Sector ◽  
Shopping Centers ◽  
Department Stores ◽  
Shopping Malls ◽  
Chain Stores ◽  
Vending Machines ◽  
Discount Stores ◽  
Different Characteristics ◽  
Final Consumer

retail sector probably is the most important sector of economy because it has to do directly with consumer. It includes all stores, from kiosks and small groceries to supermarket chains and shopping malls that sell products and services to final consumer for personal and household use. The aim of this paper is to make an investigation of retail sector and its business type. To gather the data, second resources has been used. A deeply scanning of literature has been performed. According to the investigation, the retailing sector generally is organized in two main groups: the retailing within the store and retailing out of the store.Retailing within the store is classified according to different characteristics, but the most important types of classification are those based on the form of the ownership, merchandise and price. According to the ownership-based classification, the most important types are independent stores, chain stores, franchising and leased department stores. According to the merchandise-based classification the most important types of retailing are department stores, supermarkets, specialty stores, convenient stores, superstores and retailer services. According to the price-based classification, the most important types of retailing are discount stores, factory outlets, category killers, off-price stores, warehouse clubs and hypermarkets. According to the place-based classification the most important type of retailing are shopping centers. The most important types of retailing out of the store are direct selling, direct marketing and automatic vending machines selling.

The Department Store Movement in the Postwar Era

2019 ◽  
pp. 116-147
Author(s):  
Traci Parker
Keyword(s):  
African Americans ◽  
Civil Rights ◽  
Civil Rights Movement ◽  
Department Store ◽  
Community Leaders ◽  
Department Stores ◽  
Preliminary Testing ◽  
White Community ◽  
Racial Liberalism ◽  
The Relationship

Chapter 4 considers the department store movement and the birth of a modern middle-class consciousness in the 1940s and 1950s. Department stores remained key battlegrounds and took on greater significance as black purchasing power had reached an unprecedented level of $8-9 million by 1947 and the relationship between consumption and citizenship had changed. For the most part, the department store movement remained a fight for jobs in the immediate postwar era, taking on consumer issues as it saw fit. This phase of the movement marked a period of preliminary testing that would eventually lead to militant protests in the 1950s and 1960s. Under the leadership of the National Urban League (NUL) and American Friends Service Committee (AFSC), the movement relied on intercultural education and moral exhortations. Emblematic of racial liberalism and the early civil rights movement, the NUL and AFSC believed that if respectable blacks and white community leaders simply asked store officials to hire African Americans in sales and clerical, they would, and after that “their attitude about integrated workplaces and African Americans generally would change,” helping them “topple barriers in other industries and locations.”

Before Montgomery

2019 ◽  
pp. 54-82
Author(s):  
Traci Parker
Keyword(s):  
New Deal ◽  
Department Store ◽  
Public Spaces ◽  
Purchasing Power ◽  
Office Work ◽  
Department Stores ◽  
American Democracy ◽  
Black Neighborhoods ◽  
Depression Era ◽  
Black Consumer

Chapter 2 examines the rise of the department store movement in the urban North and Midwest. It begins with a look into the “Don’t Buy Where You Can’t Work” movement. The “Don’t Buy” movement built on an earlier tradition of black consumer protests and leveraged black purchasing power to secure better jobs in sales and office work in white-owned business located in urban black neighborhoods. The department store movement was an outgrowth of this Depression-era campaign. Shaped by New Deal and wartime programs, the department store movement built on the tactics, goals, and momentum of its predecessor but targeted department stores exclusively. These stores were now not only symbols of American democracy and prosperity but also inherently public spaces where all the races, gender, and classes might confront each other daily, and consequently where conflict and eventual resolution would be most visible.

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