scholarly journals Satisfaction Index of Employees on Service Quality through Quality Leadership at Three Hospitals B-Type, Central Java Province

2021 ◽  
Vol 10 (1) ◽  
pp. 78-85
Author(s):  
Faik Agiwahyuanto ◽  
Suharyo Suharyo ◽  
Via Ayusasmita ◽  
Baju Widjasena
Keyword(s):  
Job Satisfaction ◽  
Service Quality ◽  
Leadership Style ◽  
Employee Satisfaction ◽  
Simple Random Sampling ◽  
Cross Sectional Study ◽  
Cross Sectional ◽  
Satisfaction Index ◽  
Central Java ◽  
Transformational Leadership Style

One achievement of leadership style is job satisfaction. Therefore, this research aims to analyze the effect of job satisfaction on service quality through the leadership of hospital directors at various Type B Regional General Hospitals. This was done by processing data contained in the Decree of the Minister of Administrative Reform (Kepmenpan) No. Kep/25/M.PAN/2/2004. The research had a cross sectional study design and 500 samples who were employees from both civil servants and BLUD (300 respondents from hospital B type at Semarang city, 100 from Jepara regency, and 100 from Kendal regency). A simple random sampling was the technique used to obtain the subjects. Data processing and analysis was performed using the Community Satisfaction Index of Government Agencies Service Units. The results show that employee satisfaction index, service quality and the quality leadership of hospital B type at Semarang city and at Kendal Regency is decreasing. But hospital B type at Jepara regency is increasing. Therefore, a transformational leadership style can increase employee satisfaction.

Pengaruh Internal Service Quality (INTQUAL) terhadap Kepuasan Karyawan di RS Islam Ahmad Yani Surabaya

2021 ◽  
Vol 9 (2) ◽  
pp. 78-86
Author(s):  
Ismiyatul Izza ◽  
Budhi Setianto ◽  
Inge Dhamanti
Keyword(s):  
Job Satisfaction ◽  
Service Quality ◽  
Employee Satisfaction ◽  
Statistical Tests ◽  
Cross Sectional Study ◽  
Satisfaction Survey ◽  
Test Model ◽  
Management Support ◽  
Cross Sectional ◽  
Internal Service Quality

The job satisfaction that employees get at the organization depends on whether or not the employee's needs are met. Employee needs that can be met will provide job satisfaction. The greater the employee's needs that can be met, the higher the employee's job satisfaction. Meanwhile, if the employee's needs are not met, the employee will have dissatisfaction. Objective: To identify the influence of internal service quality (intqual) on employee satisfaction at RSIAS. Methods: This study analyses an employee satisfaction survey conducted in 2020 using a cross-sectional study design. Population of this research is all employees in RSIAS. The sample of this study is also all employees in RSIAS, which is 421 people. The satisfaction survey is filled in using a score of 1 to 5, then averaged so that a score is obtained to determine the category of each aspect. The data obtained were analyzed based on the theory of internal service quality and employee satisfaction, then tested using a multiple linear regression statistical test model to determine the effect of internal service quality (intqual) on employee satisfaction at RSIAS. Results: The results of statistical tests showed that the value of p = 0.000, meaning that internal service quality has an effect on employee job satisfaction because the value of p <0.05. Several aspects of internal service quality affect job satisfaction, namely the aspects of tools, policies and procedures, management support, goal alignment, effective training and reward and recognition.

scholarly journals Burnout and Its Relationship with Demographic and Job-Related Variables among Dentists in Lithuania: A Cross-Sectional Study

2021 ◽  
Vol 18 (8) ◽  
pp. 3968
Author(s):  
Eglė Slabšinskienė ◽  
Andrej Gorelik ◽  
Aistė Kavaliauskienė ◽  
Apolinaras Zaborskis
Keyword(s):  
Job Satisfaction ◽  
Emotional Exhaustion ◽  
Maslach Burnout Inventory ◽  
Cross Sectional Study ◽  
Personal Accomplishment ◽  
Cross Sectional ◽  
Satisfaction Index ◽  
Sum Score ◽  
Sum Scores ◽  
High Level

Although burnout has been described as a serious hazard for personal and professional lives and has been surveyed among dentists in many countries, no study has been published regarding burnout among dentists in Lithuania. This study aimed to evaluate the burnout level among Lithuanian dentists and its association with demographic variables, job satisfaction, and other job-related variables. The data were collected among dentists online or during professional conferences while using an anonymous questionnaire (n = 380). The Maslach Burnout Inventory (MBI) was used to evaluate the burnout level. A Poisson regression was applied for the analysis of relationships between variables. We observed that 42.3% of the respondents had a high emotional exhaustion (EE) (95% confidence interval (CI): 37.4–42.3%), while 18.7% (95% CI: 15.0–22.9%) and 28,2% (95% CI: 23.4–32.6%) had high depersonalization (DP) and low personal accomplishment (PA), respectively. Nonetheless, 15.3% (95% CI: 11.8–18.9%) of the study population experienced a high level of overall burnout. An original job satisfaction index was elaborated. It was significantly associated with sum scores of all burnout dimensions: with the EE sum score (Ratio of Sum Score Means (RSSM) 1.54; 95% CI: 1.46–1.62), DP sum score (RSSM 1.59; 95% CI: 1.45–1.74), and PA sum score (RSSM 0.88; 95% CI: 0.84–0.92). It was concluded that Lithuanian dentists can be characterised by high burnout intensity and high prevalence of burnout, being especially evident in emotional exhaustion. The dentist with low job satisfaction appeared to be the most vulnerable to all burnout dimensions.

Factors Affecting Job Satisfaction among Nurses Working in Teaching Hospital, Chitwan, Nepal

2019 ◽  
Vol 9 (3) ◽  
pp. 62-68
Author(s):  
Sashi Poudel ◽  
Kalpana Sharma
Keyword(s):  
Job Satisfaction ◽  
Leadership Style ◽  
Teaching Hospital ◽  
Work Experience ◽  
Quality Care ◽  
Simple Random Sampling ◽  
Professional Associations ◽  
Satisfaction Scale ◽  
Cross Sectional ◽  
Factors Affecting

Background: Job satisfaction is a major factor in nurse retention and the de­livery of high quality care. Hence, aim of this study was to find out the factors affecting job satisfaction among nurses working in the teaching hospital, Chit­wan. Methods: A descriptive, cross-sectional research design was used and a total 135 nurses who were working for at least 3 months in the Chitwan Medical Teaching Hospital were taken as study sample. Simple random sampling tech­nique was used to select the desired sample. Pre-tested structured self-admi­nistered questionniare with job satisfaction scale consisting eight domains was used to collect the data. Obtained data were entered into SPSS version 20.0 for window and analyzed using descriptive statistics and inferential statistics (chi-square test). Results: The findings of the study revealed that more than half (57.85%) of the nurses were satisfied with their job. Nurses’ job satisfaction was higher on organization and administration policies (4.18±0.04) and least on salary and benefits (3.01±0.19) they were receiving from the institution. The significance influencing factors of job satisfaction were professional qualification (p=0.04), total work experience in nursing (p=0.004), working ward/unit (p=0.014), des­ignation (p=0.007), number of patient assigned in general ward (p=<0.001) and leadership style in the ward (p=<0.001). Conclusions: Considerable percentage of nurses are not satisfied with their job. Hence hospital management and professional associations need to ad­dress the identified factors to enhance the job satisfaction among nurses work­ing in a teaching hospital.

scholarly journals The Influence of Job Satisfaction and Organization Commitment on the Performance of Family Planning Counselors in Yogyakarta

2020 ◽  
Author(s):  
Ikhtiarisca Olifia Mufidatun ◽  
◽  
Didik Gunawan Tamtomo ◽  
Bhisma Murti ◽  
◽  
...  
Keyword(s):  
Job Satisfaction ◽  
Organizational Commitment ◽  
Family Planning ◽  
Job Performance ◽  
Cross Sectional Study ◽  
Cross Sectional ◽  
Organization Commitment ◽  
Central Java ◽  
High Satisfaction ◽  
The Relationship

ABSTRACT Background: Theoretically, organizational commitment mediates the relationship between job satisfaction and job performance. An organization with more satisfied employees tends to be more effective and productive. The purpose of this study was to investigate the influence of job satisfaction and organization commitment on the performance of family planning counselors in Yogyakarta. Subjects and Method: A cross sectional study was conducted at 50 family planning counselor offices in Yogyakarta, from January to February 2020. A sample of 200 family planning counselors was selected by stratified random sampling. The dependent variable was job performance. The independent variables were job satisfaction and organizational commitment. The data were collected by questionnaire and analyzed by a multiple logistic regression. Results: Family planning counselor who had good job performance was 57.00%, high job satisfaction was 64.50%, and high commitment was 45.50%. Family planning counselor job performance increased with high satisfaction (OR= 8.84; 95% CI= 1.49 to 3.22; p<0.001) and strong organizational commitment (OR= 4.84; 95% CI= 0.89 to 2.47; p<0.001). Conclusion: Family planning counselor job performance increases with high satisfaction and strong organizational commitment. Keywords: job performance job satisfaction, organization commitment Correspondence: Ikhtiarisca Olifia Mufidatun. Masters Program in Public Health, Universitas Sebelas Maret. Jl. Ir. Sutami 36A, Surakarta 57126, Central Java. Email: [email protected]. Mobile: +6282220030006. DOI: https://doi.org/10.26911/the7thicph.04.50

scholarly journals ANALYSIS OF NURSE'S JOB SATISFACTION BASED ON INTERNAL SERVICE QUALITY MEASUREMENT

2020 ◽  
Vol 9 (2) ◽  
pp. 94-101
Author(s):  
Agus Aan Adriansyah ◽  
Budhi Setianto ◽  
Wiwik Afridah ◽  
Akas Yekti Pulih Asih ◽  
Stefanus Supriyanto ◽  
...  
Keyword(s):  
Job Satisfaction ◽  
Service Quality ◽  
Quality Measurement ◽  
Binary Logistic Regression ◽  
Simple Random Sampling ◽  
Cross Sectional ◽  
Internal Service Quality ◽  
Study Population ◽  
Analytic Design ◽  
Reward And Recognition

Nurses who are considered by the hospital to be able to provide maximum health services to patients so that they can increase patient satisfaction. This research was conducted to analyze the job satisfaction of nurses based on Internal Service Quality in the inpatient installation of RSI A. Yani Surabaya. The study was conducted with an observational analytic design and cross-sectional approach. The study population was the nurses in the inpatient installation of RSI A. Yani Surabaya, a total of 104 nurses. The sample size was 78 nurses who were spread in each inpatient room of RSI A. Yani Surabaya. The method of sampling using simple random sampling. Data analysis was performed using binary logistic regression test. The results showed that 98.7% of nurses rated internal service quality as good and 64.1% of nurses said they were satisfied. Based on the statistical test, it was found that the value of p = 0.999 ( 0.05), which means that internal service quality has no significant effect on job satisfaction of nurses. However, based on the aspect of internal service quality, the aspects of tools and reward and recognition can provide an almost significant effect on job satisfaction of nurses. Provision of tools has 9.23 times less risk of dissatisfying nurses than providing good tools. Likewise, giving rewards and recognition that was less likely to have a 3.34 times risk of making nurses dissatisfied compared to giving good recognition.

scholarly journals Effect of Transformational , Transactional Leadership and Job Satisfaction : Evidence from Information Technology Industries

2021 ◽  
Vol 9 (1) ◽  
pp. 987-996
Author(s):  
Denok Sunarsi, Vip Paramarta, Munawaroh, Achmad Rozi, Bagaskoro, Joko Nugroho, Evalina, Jamalus
Keyword(s):  
Job Satisfaction ◽  
Information Technology ◽  
Transformational Leadership ◽  
Transactional Leadership ◽  
Leadership Style ◽  
Employee Satisfaction ◽  
Simple Random Sampling ◽  
New Research ◽  
Job Perceptions ◽  
Technology Industries

This study aims to measure the effect of leadership style (transformational or transactional) on job satisfaction mediated by job perceptions. Data collection was carried out through quantitative questionnaires with simple random sampling via electronic online to the employees of the Information Technology Industries in Banten. The results of the questionnaire returned and valid were 377 respondents. Data processing used the SEM method with SmartPLS 3.0 software. The results of this study concluded that transformational leadership has a positive and significant effect on satisfaction, both directly and indirectly through mediating job perceptions. Meanwhile, transactional leadership has no significant effect on employee satisfaction, either directly or indirectly through mediating job perceptions. This new research proposes a model to build job satisfaction for consumer goods industry employees in Banten through increasing the transformational leadership ability of company heads with perceptions of work as a mediator.

scholarly journals Pengaruh gaya kepemimpinan transformasional, motivasi kerja, dan kepuasan kerja terhadap kinerja guru sekolah dasar

2021 ◽  
Vol 9 (1) ◽  
pp. 54-63
Author(s):  
Slamet Wijayanto ◽  
Ghufron Abdullah ◽  
Endang Wuryandini
Keyword(s):  
Job Satisfaction ◽  
Transformational Leadership ◽  
Elementary School Teachers ◽  
Leadership Style ◽  
Work Motivation ◽  
Teacher Performance ◽  
Cross Sectional ◽  
Normality Test ◽  
Transformational Leadership Style ◽  
Positive Effect

Penelitian ini bertujuan membuktikan adanya pengaruh gaya kepemimpinan transformasional, motivasi kerja, dan kepuasan kerja, secara sendiri-sendiri maupun bersama, terhadap kinerja guru SD negeri di Kecamatan Comal Kabupaten Pemalang. Penelitian ini adalah penelitian kuantitatif dengan pendekatan cross sectional dan survey yang bersifat explanatory. Data dikumpulkan menggunakan kuesioner dengan skala Likert yang telah teruji keabsahannya terbukti valid dan stabil. Pengujian prasarat analisis yang meliputi uji normalitas, multikolinearitas, heteroskedasitas, dan linearitas menunjukkan persyaratan telah terpenuhi. Hasil uji F hitung 120,311 dengan nilai signifikansi 0,000<0,05, berarti ada pengaruh signifikan dan positif gaya kepemimpinan transformasional, motivasi kerja, dan kepuasan kerja terhadap kinerja guru. Dari uji parsial, diperoleh nilai signifikansi gaya kepemimpinan transformasional 0,001, motivasi kerja 0,000, dan kepuasan kerja 0,000< 0,05, berarti gaya kepemimpinan transformasional, motivasi kerja, dan kepuasan kerja masing-masing berpengaruh signifikan dan positif terhadap kinerja guru. Hal ini menunjukkan semua hipotesis dalam penelitian ini dapat diterima, artinya ada pengaruh yang positif dan signifikan dari gaya kepemimpinan transformasional, motivasi kerja, dan kepuasan kerja, baik secara sendiri-sendiri maupun bersama, terhadap kinerja guru.AbstractThis study aims to prove the influence of transformational leadership style, work motivation, and job satisfaction both individually and collectively on the performance of elementary school teachers in Comal District, Pemalang Regency. This is a quantitative study using a cross sectional approach and an explanatory survey. Data were collected using a questionnaire with a Likert scale that has been tested for validity and is proven valid and stable. The results of the analysis prerequisite test including normality test, multicollinearity, heteroscedasticity, and linearity show that the requirements have been fulfilled. The result of the F test count is 120.311 with a significance value of 0.000<0.05, meaning that there is a significant and positive effect of transformational leadership style, work motivation, and job satisfaction on teacher performance. Partial test shows that the significance value of transformational leadership style is 0.001, work motivation is 0.000, and job satisfaction is 0.000<0.05, meaning that transformational leadership style, work motivation, and job satisfaction have a significant and positive effect on teacher performance, respectively. It shows that all hypotheses in this study are acceptable, which means that there is a positive and significant effect of transformational leadership style, work motivation, and job satisfaction both individually and collectively on the teachers’ performance.

scholarly journals The Relationship between Transformational Leadership Practiced and the Level of Job Satisfaction among Lecturers in MARA Professional College, Malaysia

2021 ◽  
Vol 17 (3) ◽  
pp. 154
Author(s):  
Fareez Ashraf Mahzan ◽  
Norazah Mohd. Nordin
Keyword(s):  
Job Satisfaction ◽  
Transformational Leadership ◽  
Leadership Style ◽  
Simple Random Sampling ◽  
Survey Study ◽  
Leadership Practice ◽  
Job Descriptive Index ◽  
Work Pressure ◽  
Transformational Leadership Style ◽  
The Relationship

Abstract: The quality and level of job satisfaction among lecturers play a significant role in implementing transformation to improve the education system. The main reason for the decreasing of job performances among lecturers is due to the low level of job satisfaction. This study aimed to examine the relationship between a director’s transformational leadership style and the level of job satisfaction among lecturers at MARA Professional College. This is a survey study employing descriptive and inferential quantitative method.  The Multifactor Leadership Questionnaire (MLQ) and Job Descriptive Index (JDI) instruments were distributed to 64 participants that were chosen using simple random sampling from the 75 population of MARA Professional College lecturers. The data was analyzed using Statistical Package for Social Science (SPSS) version 22. The findings revealed that the level of practice of the director on transformational leadership was low. In addition, there was a significant relationship between the transformational leadership practice of the director and the level of job satisfaction among lecturers at MARA Professional College. The level of job satisfaction among the lecturers was influenced by the director’s leadership practice, thus a director can increase the level of job satisfaction among the staff by practicing the transformational leadership style in managing a college. The findings are expected to assist the organization of MARA Professional College to identify the level of work pressure faced by the lecturers.   Keywords: Job Satisfaction, Higher Education, Transformational Leadership

scholarly journals THE INFLUENCE OF TRANSFORMATIONAL LEADERSHIP AND TRANSACTIONAL LEADERSHIP STYLE ON EMPLOYEE PERFORMANCE WITH JOB SATISFACTION AS INTERVENING VARIABLES IN BANK "XXX"

2020 ◽  
Vol 8 (2) ◽  
pp. 44-51
Author(s):  
Mashudi Mashudi ◽  
Luluk Fauziah ◽  
Tika Kapita Fachrista
Keyword(s):  
Job Satisfaction ◽  
Transformational Leadership ◽  
Transactional Leadership ◽  
Leadership Style ◽  
Employee Performance ◽  
Simple Random Sampling ◽  
Employee Job Satisfaction ◽  
Transformational And Transactional Leadership ◽  
Transactional Leadership Style ◽  
Transformational Leadership Style

Departing from the phenomenon in the form of employee performance and job satisfaction is still low, even though transformational and transactional leadership have been running as it should be, this study aims to determine the effect of transformational leadership style and transactional leadership style on employee performance with job satisfaction as an intervening variable in the Bank "XXX ". This study uses a quantitative approach with explanatory and survey research formats. Data collection used a questionnaire to 126 respondents which were determined by simple random sampling. The data were processed using path analysis techniques assisted by the International Business Machine (IBM) Predictive Analytic Software (PASW) version 22 software. The results of this study are transformational and transactional leadership styles have a significant effect on job satisfaction and employee performance. Job satisfaction has a significant effect on employee performance. Transformational leadership style has a significant effect on employee performance through employee job satisfaction. Transactional leadership style has a significant effect on employee performance through employee job satisfaction.

scholarly journals Job characteristics of a Malaysian bank’s anti-money laundering system and its employees’ job satisfaction

F1000Research ◽  
2021 ◽  
Vol 10 ◽  
pp. 1052
Author(s):  
Rathimala Kannan ◽  
Yonesh Reddiar ◽  
Kannan Ramakrishnan ◽  
Marrynal S Eastaff ◽  
Shobana Ramesh
Keyword(s):  
Job Satisfaction ◽  
Money Laundering ◽  
Employee Satisfaction ◽  
Job Characteristics ◽  
Cross Sectional Study ◽  
Financial Risks ◽  
Cross Sectional ◽  
Effective Manner ◽  
Task Identity ◽  
Job Diagnostic Survey

Background: Banks and financial institutions are vulnerable to money laundering (ML) as a result of crime proceeds infiltrating banks in the form of significant cash deposits. Improved financial crime compliance processes and systems enable anti-ML (AML) analysts to devote considerable time and effort to case investigation and process quality work, thereby lowering financial risks by reporting suspicious activity in a timely and effective manner. This study uses Job Characteristics Theory (JCT) to evaluate the AML system through the job satisfaction and motivation of its users. The purpose of this study is to determine how satisfied AML personnel are with their jobs and how motivated they are to work with the system. Methods: This cross-sectional study used JCT to investigate the important elements impacting employee satisfaction with the AML system. The five core dimensions of the job characteristics were measured using a job diagnostic survey. The respondents were employees working in the AML department of a Malaysian bank, and the sample group was chosen using a purposive sampling approach. A total of 100 acceptable replies were gathered and analysed using various statistical approaches. A motivating potential score was generated for each employee based on five main job characteristics. Results: Findings revealed that five core job characteristics, namely, skill diversity, task identity, task importance, autonomy and feedback, positively influence the AML system employees’ job satisfaction. However, skill variety and autonomy are found to be low, which are reflected in the poor motivating potential score. Conclusion: This study examined the characteristics of the AML system and its users’ job satisfaction. Findings revealed that task significance is the most widely recognised characteristic, followed by feedback and task identity. However, there is a lack of skill variety and autonomy, which must be addressed to improve employee satisfaction with the AML system.

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