scholarly journals The effect of e-service quality and after-sales e-service quality on e-satisfaction

2021 ◽  
Vol 9 (3) ◽  
pp. 1137-1155
Author(s):  
Kamil Çelik
Keyword(s):  
Factor Analysis ◽  
Service Quality ◽  
Random Sampling ◽  
Structural Equation ◽  
Sampling Method ◽  
Equation Model ◽  
Survey Method ◽  
System Availability ◽  
Confirmatory Factor ◽  
Positive Effect

This study investigates the effects of e-service quality and after-sales e-service dimensions of e-commerce sites on customers' e-satisfaction. E-commerce site hepsiburada.com operating in Turkey, was selected as an example for their e-commerce website. The survey method collected the data, and 417 hepsiburada.com customers reached by random sampling method were included in the study. E-S-QUAL and E-RecS-QUAL scales were used to measure the concepts of e-service quality and after-sales e-service quality. The data were analyzed by confirmatory factor analysis and structural equation model. According to the analysis findings, system availability, fulfilment, responsiveness, and compensation had a significant and positive effect on e-satisfaction, and efficiency, privacy, and contact have no significant and positive effect on e-satisfaction. The findings were interpreted, and suggestions were provided.

scholarly journals Transformational leadership positive influence toward employee engagement through job satisfaction and its effect on improving organizational commitment

2020 ◽  
Vol 13 (2) ◽  
pp. 281
Author(s):  
Anik Herminingsih
Keyword(s):  
Job Satisfaction ◽  
Factor Analysis ◽  
Transformational Leadership ◽  
Organizational Commitment ◽  
Employee Engagement ◽  
Structural Equation ◽  
Positive Influence ◽  
Equation Model ◽  
Confirmatory Factor ◽  
Positive Effect

<p>This study aims to analyze the effect of transformational leadership on Organizational commitment through job satisfaction and employee engagement as mediating variables. Furthermore, as many as 112 nurses are involved as respondents, and the data are gathered with self-rating questionnaire. The Data are analyzed by using structural equation model. The confirmatory factor analysis shows that all questions in the instruments are valid and reliable. The research indicates that transformational leadershippositively and significantly affects on job satisfaction and employees’ engagement, but it does not have a direct effect on organizational commitment. Therefore, it is concluded that transformational leadership has a positive effect on organizational commitment mediated by job satisfaction and employee engagement. </p>

scholarly journals Analisis Model Hubungan Attachment OrangT Dan Attachment Sahabat Terhadap Character Strength Dengan Teknik Analisis Structural Equetion Modeling (SEM)

2019 ◽  
Vol 7 (2) ◽  
pp. 104-112
Author(s):  
Natris Idriyani
Keyword(s):  
Factor Analysis ◽  
Confirmatory Factor Analysis ◽  
Structural Equation Model ◽  
Random Sampling ◽  
Structural Equation ◽  
Character Strengths ◽  
Equation Model ◽  
Model Fit ◽  
Confirmatory Factor ◽  
Cluster Random Sampling

Tujuan dari penelitian ini adalah ingin menguji model teoritik hubungan antara kelekatan dengan orang tua dan kelekatan sahabat dengan kekuatan karakter mahasiswa DKI Jakarta. Responden pada penelitian ini berjumlah 902 dari universitas yang ada di sekitar DKI Jakarta. Teknik pengambilan sampel menggunakan cluster random sampling. Metode pengumpulan data dalam penelitian ini menggunakan inventory dalam bentuk skala.  Alat ukur yang digunakan dalam penelitian ini adalah skala kelekatan orang tua dan sahabat, dan skala kekuatan karakter. Untuk menganalisis validitas alat ukur, penelitian ini menggunakan analisis Confirmatory Factor Analysis (CFA). Pengujian model fit dan uji hipotesis penelitian ini menggunakan teknik Structural Equation Model (SEM) dengan bantuan program software Lisrel 8.8.Berdasarkan hasil penelitian, diperoleh bahwa; terdapat kesesuaian model teoritik - hubungan antara kelekatan orang tua dan kelekatan sahabat serta kekuatan karakter mahasiswa- dengan data.  Purpose of this study was to assess the theoretical model of relationship between attachment to parents and attachment close friend with the character strengths students college in Jakarta.Respondents in this study amounted to 902 from universities around Jakarta. The sampling technique using cluster random sampling. Methods of data collection in this study using the inventory in the form of scale. Measuring instruments used in this study is the scale of attachment of parents and close friends and the scale character strengths. To analyze the validity of the measuring instrument, this study uses Analysis Confirmatory Factor Analysis (CFA). Testing the model fit and test the hypothesis of this study using the technique of Structural Equation Model (SEM) with the help of a software program lisrel 8.8.Based on the results of the study, found that; there is a fitness model theoretical- relationship between parental attachment and attachment to close friends and character strengths student college- with data.

scholarly journals The Influence of Food & Beverage Quality, Service Quality, Place, and Perceived Price to Customer Satisfaction and Repurchase Intention

2018 ◽  
Vol 1 (1) ◽  
Author(s):  
REZHA ARLANDA BERLIANSYAH ◽  
AGUS SUROSO
Keyword(s):  
Customer Satisfaction ◽  
Service Quality ◽  
Structural Equation ◽  
Equation Model ◽  
Survey Method ◽  
Quality Service ◽  
Repurchase Intention ◽  
Perceived Price ◽  
Food And Beverage ◽  
Positive Effect

This type of the research is case study with survey method by using questionnaire as a toolof data collection. The study was conducted in Purwokerto area. There are many varioustype of culinary business, such as cafe, restaurant, foodstreet, foodcourt, etc. But one of themost popular in the society now is cafe and restaurant. One of the new cafe and resto thathad been just found in Purwokerto is Level Up. As a new arrival, Level Up have a uniqueconcept, place, foods and beverages, and also the services that can attract young adult inPurwokerto to visit Level Up. But, there was a decrease in the customers who visited LevelUp after a year of standing and the problem that faced by Level Up become a businessphenomenon. Based on the problems above, this research was conducted to analyze thefood and beverage quality, service quality, place, and perceived price to customersatisfaction and repurchase intention. Respondents of this research are 165 respondentscame from consumers in Purwokerto who have been visited Level Up Purwokerto. Thisresearch uses SEM (Structural Equation Model) as analysis tools technique. Statisticalsoftware SPSS is used to analyze the data. The result of hypothesis testing using T-test is inthe following: (1) Food and beverage quality has positive effect on customer satisfaction. (2)Service quality has positive effect on customer satisfaction. (3) Place has a positive but nosignificant effect on customer satisfaction. (4) Perceived price has a positive effect oncustomer satisfaction. (5) Customer satisfaction has a positive effect on repurchaseintention.

scholarly journals The Herding and Overconfidence Effect on the Decision of Individuals to Invest Stocks

2020 ◽  
Vol 3 (4) ◽  
Author(s):  
Herlina Herlina ◽  
◽  
Bram Hadianto ◽  
Jacinta Winarto ◽  
Niken Angginia Nastiti Suwarno
Keyword(s):  
Structural Equation Model ◽  
Random Sampling ◽  
Structural Equation ◽  
Online Survey ◽  
Sampling Method ◽  
Response Rate ◽  
Simple Random Sampling ◽  
Equation Model ◽  
Christian University ◽  
Positive Effect

Investors should reasonably transact their stocks. Unfortunately, not all of them are cogent. They make decisions based on some people's suggestions, such as friends, colleagues, family members, and overconfidence. This study attempts to test and analyze the effect of overconfidence and herding on investors' decision to transact their stocks. This study's population is the investors in the investment gallery, becoming the partner of PT Sinar Mas Sekuritas, in Maranatha Christian University. The investors become the samples taken by a simple random sampling method, and their number is calculated by the Slovin formula with the 10% border of inaccuracy. Based on this formula, the total investors are 74. Unfortunately, only 50 investors participate in this online survey; therefore, the response rate is 67.57%. Consequently, the structural equation model (SEM) based on variance suits the method to test data. After examining two proposed hypotheses, overall, this study concludes that overconfidence is the only determinant having a positive effect on the decision to invest.

scholarly journals SERVICE QUALITY, BRAND TRUST, AND BRAND LOYALTY

2021 ◽  
Vol 10 (02) ◽  
pp. 183-193
Author(s):  
Ana Mariana ◽  
Bram Hadianto ◽  
Catherine Suyanto
Keyword(s):  
Service Quality ◽  
Brand Loyalty ◽  
Random Sampling ◽  
Structural Equation ◽  
Simple Random Sampling ◽  
Population Based ◽  
Equation Model ◽  
Positive Sign ◽  
Brand Trust ◽  
Confirmatory Factor

This study plans to investigate and analyze the influence of service quality on brand trust and brand trust on brand loyalty by utilizing the Precious One users as the object and population. Based on this goal, this study is designed quantitatively; thus, we grab the samples by simple random sampling. According to the Isaac and Michael formula, the total pieces should be 344. However, 251 users respond to filling the questionnaire; hence, the participating rate is 75.45%. Moreover, we use confirmatory factor analysis to validate the responses, the Cronbach Alpha analysis to test response reliability, and the structural equation model based on covariance to examine the related hypotheses. Overall, we find that service quality positively affects brand trust. Also, this positive sign is available in the causal relationship between brand trust and brand loyalty. Hence, the service quality is vital for Precious One to commit to building brand trust, creating brand loyalty.  

scholarly journals Knowledge of Fraud and Taxpayer Compliance

JEJAK ◽  
2017 ◽  
Vol 10 (2) ◽  
pp. 385-397
Author(s):  
Sigit Handoyo ◽  
Hardhika Maghribi Candrapuspa
Keyword(s):  
Service Quality ◽  
Structural Equation Model ◽  
Structural Equation ◽  
Sampling Method ◽  
Equation Model ◽  
Analytical Tool ◽  
Sample Collection ◽  
Collection Method ◽  
Convenience Sampling ◽  
Positive Effect

Fraud is a unique crime committed by many people in various activities including in the tax sector that resulted in losses to the state. A research conducted in 2015 aimed at examining the factors that influence the taxpayer compliance in paying taxes with knowledge of fraud as a moderating variable. This research used Banguntapan city taxpayers as respondents. Sample collection method in this research used the convenience sampling method. The analytical tool used is Structural Equation Model (SEM) with the help of SmartPLS software. The results of this research prove that tax sanctions, service quality, and tax penalties have a positive effect on taxpayer compliance. The results of this research also prove that taxpayer knowledge does not positively affect the taxpayer compliance and also prove that the taxpayer interaction and knowledge of fraud have a positive effect on their tax paying compliance. So the implications of this research expect that tax authorities can apply tax laws in which including sanctions and taxes penalties evenly in each level of the taxpayers and improvement of services in the field of taxation in the form of provision of information to the taxpayers.Fraud is a unique crime committed by many people in various activities including in the tax sector that resulted in losses to the state. A research conducted in 2015 aimed at examining the factors that influence the taxpayer compliance in paying taxes with knowledge of fraud as a moderating variable. This research used Banguntapan city taxpayers as respondents. Sample collection method in this research used the convenience sampling method. The analytical tool used is Structural Equation Model (SEM) with the help of SmartPLS software. The results of this research prove that tax sanctions, service quality, and tax penalties have a positive effect on taxpayer compliance. The results of this research also prove that taxpayer knowledge does not positively affect the taxpayer compliance and also prove that the taxpayer interaction and knowledge of fraud have a positive effect on their tax paying compliance. So the implications of this research expect that tax authorities can apply tax laws in which including sanctions and taxes penalties evenly in each level of the taxpayers and improvement of services in the field of taxation in the form of provision of information to the taxpayers.

scholarly journals Determinan Kepatuhan Wajib Pajak UMKM Di Kabupaten Kudus

2021 ◽  
Vol 16 (1) ◽  
pp. 15-28
Author(s):  
Nita Andriyani Budiman ◽  
Firda Novi Antika ◽  
Sri Mulyani
Keyword(s):  
Service Quality ◽  
Statistical Method ◽  
Structural Equation Model ◽  
Structural Equation ◽  
Sampling Method ◽  
Tax Compliance ◽  
Equation Model ◽  
Compliance Costs ◽  
Financial Conditions ◽  
Positive Effect

The purpose of this study was to determine the effect of tax officer service quality, tax sanctions, tax compliance costs, tax socialization, and financial conditions on taxpayer compliance at MSMEs in Kudus Regency. The population used in this study were the owners of MSME in Kudus Regency, amounting to 14,941 MSMEs. The sampling method used purposive sampling to obtain 185 respondents. The statistical method used is the Structural Equation Model with processing assistance using Amos 24. The result of the study show that tax officer service quality, tax sanctions, and tax sosialization have a positive effect on taxpayer compliance, while tax compliance costs and financial conditions does not affect on taxpayer compliance.   Keywords: Tax officer service quality, tax sanctions, tax compliance costs, tax sosialization, financial conditions, and taxpayer compliance

scholarly journals Pengaruh E-Service Quality dan Perceived Value Terhadap Repurchase Intention Dengan Customer Satisfaction Sebagai Variabel Mediasi Pada Bisnis E-Commerce

2020 ◽  
Vol 4 (5) ◽  
pp. 217
Author(s):  
Novandy Yusanida Wiryana ◽  
Rezi Erdiansyah
Keyword(s):  
Data Collection ◽  
Customer Satisfaction ◽  
Service Quality ◽  
Structural Equation ◽  
Sampling Method ◽  
Perceived Value ◽  
Equation Model ◽  
Survey Method ◽  
Repurchase Intention ◽  
Processing Data

The purpose of this study is to determine the effect e-service quality and perceived value on repurchase intention through customer satisfaction as a mediating variable in e-commerce business. The research was conducted quantitatively through survey method as many as 165 respondents toward customer at least had made transactions with e-commerce in West Jakarta Region. The sampling method uses non probability such as purposive sampling. The method of data collection is done by distributing questionnaries online and processing data uses SPSS and LISREL 8.70 for structural equation model (SEM). The result of the research hypothesis show that e-service quality, perceived value and customer satisfaction have a positive and significant effect on repurchase intention and customer satisfaction madiates the effect of e-service quality and repurchase intention on repurchase intention.

scholarly journals Enhancing online customer engagement in online room reservation: a structural modelling approach

2021 ◽  
Vol 258 ◽  
pp. 06040
Author(s):  
Pisit Pipatphokakul ◽  
Watsida Boonyanmethaporn
Keyword(s):  
Factor Analysis ◽  
Confirmatory Factor Analysis ◽  
Structural Equation ◽  
Sampling Method ◽  
Structural Model ◽  
Equation Model ◽  
Customer Engagement ◽  
Chi Square ◽  
Confirmatory Factor ◽  
Modelling Approach

This research purposes to develop a structural equation model of enhancing online customer. The samples of this study consisted of 451 respondents who have purchased online room reservation via the website by convenient sampling method. The research instrument is a questionnaire. The data are analyzed by descriptive statistics and confirmatory factor analysis with AMOS. The result is the structural model of the confirmatory factor analysis of enhancing online customer engagement in online room reservation with empirical data Chi-Square/Df = .954, CFI = 1.000, RMSEA = .000, RMR = .006, and TLI = 1.

Sign in / Sign up

Export Citation Format

Share Document