Elektroninės valdžios paslaugų pakopų modeliai: jų lyginamoji analizė

Straipsnyje išanalizuoti elektroninės valdžios paslaugų pakopų ir „E. deimanto“ modelių kūrimo bei taikymo viešojo administravimo institucijoje ypatumai, pranašumai ir trūkumai. Sukūrus šių modelių bendruosius požymius, jais remiantis atlikta elektroninės valdžios paslaugų pakopų ir „E. deimanto“ modelių lyginamoji analizė, pateiktos šių modelių tobulinimo koncepcinės rekomendacijos. Tyrimo originalumą pabrėžia elektroninės valdžios paslaugų modelių išsami koncepcinė analizė išskiriant šių modelių bendruosius požymius lyginamuoju aspektu. Nagrinėjant elektroninės valdžios paslaugų modelius, taikyti sisteminės analizės, koncepcinės lyginamosios analizės ir dinaminio modeliavimo metodai, kurie leido geriau atskleisti elektroninės valdžios paslaugų integravimo viešojo sektoriaus institucijose problemas ir jų tobulinimo galimybes. Atlikta elektroninės valdžios paslaugų pakopų ir „E. deimanto“ modelių lyginamoji analizė bei detaliai išanalizuotos pakopų modelių transformacijos į „E. deimanto“ modelį dinaminės kryptys leistų efektyviau integruoti naujai sukurtus holistinius procesus apimančius modelius įvairių šalių viešojo sektoriaus sistemose, reglamentuojant šių modelių taikymo ypatumus nacionaliniuose teisės aktuose.Comparative Aspects of Electronic Government Services’ Maturity and “E-Diamond” Models, the Conceptual Features of Their ImprovementTadas Limba SummaryNowadays electronic government starts dominating in all world countries. Some states are more experienced, while others just started implementing it. Nevertheless, which models the country had reached, all of them should make the progress. It is important to try to overlook and analyse in essence the e-government services maturity and “E-Diamond” models at the public administration level, that are used in various countries. Having studied the peculiarities of stages’ models of electronic government services and having carried out their comparative analysis the work shows the main similarities and differences of the models. Implementation of electronic government services in stage models is grounded on the complexity of service integration – a deeper integration of electronic government services is possible only having stepped through the lower integration stage. Swedish scientists A. Persson and G. Goldkuhl consider this policy of stage integration of services to be a disadvantage and they developed a contrapositional model “E-Diamond” which provides conditions to set free the stages and let them operate individually, not dependent on each other. Stages’ models have different requirements for self-identification in information systems. “ANAO”, “SAFAD”, “Hiller&Belanger” stages’ models require self-identification passing from the second to the third levels, while in stages’ models “Lee&Layne” and “Recreation of Public Sector Processes” requirements for self-identification appear in the second stages of providing electronic government services. Having carried out comparative analysis of all models of electronic government services, there are distinguished six key features of the models, such as possible levels of implementation, attributes of different levels, targeting at the customer, targeting at the inside processes, possibility to evaluate services, technological background. However, out of six features the main ones are considered to be the feature of targeting at the inside organizational processes of self-government and the feature of targeting at the customer. The implementation of the above mentioned features is identified in the models of “Stages” and “E-Diamond”. Both of them are quite equally targeted at restructuring inside processes and meeting the needs of customers. Assessing the models of “Stages” and “E-Diamond” according to this rather neutral targeting, they can be applied in economically developing as well as highly developed countries, thus can be considered to be universal. All in all, despite which model is used, there are lots of areas, where governments should change and improve their implementing models of e-government services. They should look ahead, if they want to do their best at e-government conceptual and strategical policy.

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Web Services in Government Policy

Electronic Government ◽

10.4018/978-1-59904-947-2.ch168 ◽

2011 ◽

pp. 2253-2271

Author(s):

Matthew W. Guah

Keyword(s):

Public Sector ◽

Web Services ◽

National Health ◽

Government Policy ◽

Successful Implementation ◽

The Public ◽

Government Services ◽

Success Stories ◽

Criminal Justice Systems ◽

Electronic Delivery

The public sector accounts for a greater proportion of United Kingdom’s information technology (IT) spending, but cutting edge success stories in government IT are suddenly reported in popular press. As a result of the electronic delivery of government services (i.e. the National Health Service, Defence and Criminal Justice systems) becomes more commonplace, the public sector is becoming increasingly dependent on technology. This chapter reports on a three years research, which looks at the application of Web Services into United Kingdom healthcare as a fulfilment of numerous semi- and unsuccessful IT projects, that fell-short of delivering any tangible benefits. The author looks at the National Health Service’s current IS strategy—fully dependent on Web services application—with the criteria of successful implementation, return on investment, increased productivity, innovation and user benefits.

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Comparative Analysis of Recruitment Systems in the Public Sector in Greece and Europe: Trends and Outlook for Staff Selection Systems in the Greek Public Sector

Academic Journal of Interdisciplinary Studies ◽

10.5901/ajis.2017.v6n1p21 ◽

2017 ◽

Vol 6 (1) ◽

pp. 21-30 ◽

Cited By ~ 2

Author(s):

Ifaistion Papapolychroniadis ◽

Ioannis Rossidis ◽

George Aspridis

Keyword(s):

Comparative Analysis ◽

Public Sector ◽

Public Administration ◽

Growth Form ◽

Selection Process ◽

Current System ◽

The Public ◽

The Past ◽

Selection Systems ◽

Recruitment System

Abstract The current economic, social, political and technological conditions and the ever-increasing demands for higher growth, form the perpetual need for improvement of the public sector administrative operations. One of the major problems to be overridden by the Greek public administration (from which originated numerous pathogens) is the dysfunctional recruitment system. For decades, the Greek recruitment system faced widespread problems such as lack of meritocracy and corruption because of the intense patronage state. The current system has undergone many improvements, but certain deficiencies and pathogens of the past continue to exist to a large extent. This article provides a comparative analysis of recruitment systems in Greece and in Europe attempting to reduce good practices to improve the existing selection process in the Greek public sector. The ultimate goal of the study is to contribute to the strengthening of the recruitment systems in Greece, supporting respectively the effort to improve the overall efficiency of the country’s public administration.

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HARMONIZATION OF MANAGEMENT PROCESSES IN THE PUBLIC SECTOR AS AN ACTUAL TREND OF THE NEW GENERATION OF POWER

Vestnik Universiteta ◽

10.26425/1816-4277-2021-2-13-20 ◽

2021 ◽

pp. 13-20

Author(s):

M. Bespamiatnova

Keyword(s):

Comparative Analysis ◽

Public Sector ◽

Public Administration ◽

Scientific Literature ◽

Visualization Method ◽

The Public ◽

Expert Opinions ◽

Management Processes ◽

Harmonization Process ◽

New Generation

The key objective of this study is to analyse the concept of harmonization of the functions of public administration institutions and to identify the principles and characteristics of harmonious management applicable in the management structures of the public sector, as well as the prospects for improving the efficiency of its activities. The research is applied in nature. Within the study, the author carries out the analysis of various management models, as well as a comparative analysis of their interaction in the format of the concept of harmonious management. In addition, the article presents the results of the analysis of the vectors of application of the concept of harmonious management, which can be adapted to the organizations of the public sector; raises the issue of the content of the harmonization process and its stages. The article formulates the target guidelines for the application of the management harmonization concept in the public sector, proposals and conclusions on various variations and features of approaches to management harmonization. This paper is based on the analysis of foreign scientific literature, regulatory and analytical documents, as well as their synthesis, systematization, comparative analysis, and the study of specific cases. The author conducts an empirical study using the method of quantitative standardization of expert opinions. In addition, the article uses the visualization method.

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Theory-Based Models of E-Government Adoption

Electronic Government ◽

10.4018/978-1-59904-947-2.ch257 ◽

2011 ◽

pp. 3527-3534

Author(s):

Craig P. Orgeron

Keyword(s):

Information Technology ◽

Public Sector ◽

Electronic Government ◽

Public Administrators ◽

Bottom Line ◽

The Public ◽

Government Services ◽

Goods And Services ◽

Public Hearings ◽

Marked Decline

Too often, citizens view government as hopelessly ineffective and lacking in skill to deliver services in the same way that a bottom-line-focused private-sector business is able to effectively do. This view often informs a marked decline in political participation and a lack of confidence in the ability of public-sector agencies to effectively and efficiently solve problems (Hetherington, 1998; P. Norris, 1999). As a response, contemporary public administrators have been tasked with government “reinvention” as a way of increasing bureaucratic effectiveness and efficiency (Osborne & Gaebler, 1992). Some scholars have begun to view information technology as a critical component for creating a more capable government, one capable of providing better service and thus increasing citizen confidence in public-sector management (Norris, 2001). Electronic government (e-government) has in recent years attracted much attention as scholars have suggested that by leveraging cutting-edge information technology, government may reap benefits of increased efficiency, effectiveness, and citizen communication with public-sector agencies (C. Chadwick & May, 2003; Ho, 2002; Melitski, 2001; West, 2004). E-government can be defined as the implementation of information technology to supply services between public-sector agencies and citizens, businesses, employees, and other nongovernmental agencies (Carter & Belanger, 2004). E-government offers potential impact on the business of government in two fundamental, yet crucial, ways: by improving service delivery, including costs, and by improving communication between citizens and government (Fountain, 2001). Participatory forms of e-government, such as online public hearings or e-voting, are less common than informational uses or online transactions, such as tax e-filing. Carter and Belanger note that public-sector agencies at all levels of government have leveraged e-government applications to foster buying goods and services, the dissemination of critical information, and the acceptance of bids and proposals (General Accounting Office [GAO], 2001). Arguably, both the public sector and the citizenry benefit from the implementation of e-government services. As public-sector agencies reduce costs and improve efficiency, citizens receive quicker, better aligned services from a more focused and streamlined government (Kettl, 2000).

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Theory-Based Models of E-Government Adoption

Encyclopedia of Digital Government ◽

10.4018/978-1-59140-789-8.ch235 ◽

2011 ◽

pp. 1536-1540

Author(s):

C. P. Orgeron

Keyword(s):

Information Technology ◽

Public Sector ◽

Electronic Government ◽

Public Administrators ◽

Bottom Line ◽

The Public ◽

Government Services ◽

Goods And Services ◽

Public Hearings ◽

Marked Decline

Too often, citizens view government as hopelessly ineffective and lacking in skill to deliver services in the same way that a bottom-line-focused private-sector business is able to effectively do. This view often informs a marked decline in political participation and a lack of confidence in the ability of public-sector agencies to effectively and efficiently solve problems (Hetherington, 1998; P. Norris, 1999). As a response, contemporary public administrators have been tasked with government “reinvention” as a way of increasing bureaucratic effectiveness and efficiency (Osborne & Gaebler, 1992). Some scholars have begun to view information technology as a critical component for creating a more capable government, one capable of providing better service and thus increasing citizen confidence in public-sector management (Norris, 2001). Electronic government (e-government) has in recent years attracted much attention as scholars have suggested that by leveraging cutting-edge information technology, government may reap benefits of increased efficiency, effectiveness, and citizen communication with public-sector agencies (C. Chadwick & May, 2003; Ho, 2002; Melitski, 2001; West, 2004). E-government can be defined as the implementation of information technology to supply services between public-sector agencies and citizens, businesses, employees, and other nongovernmental agencies (Carter & Belanger, 2004). E-government offers potential impact on the business of government in two fundamental, yet crucial, ways: by improving service delivery, including costs, and by improving communication between citizens and government (Fountain, 2001). Participatory forms of e-government, such as online public hearings or e-voting, are less common than informational uses or online transactions, such as tax e-filing. Carter and Belanger note that public-sector agencies at all levels of government have leveraged e-government applications to foster buying goods and services, the dissemination of critical information, and the acceptance of bids and proposals (General Accounting Office [GAO], 2001). Arguably, both the public sector and the citizenry benefit from the implementation of e-government services. As public-sector agencies reduce costs and improve efficiency, citizens receive quicker, better aligned services from a more focused and streamlined government (Kettl, 2000).

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Information in Electronic Government

Encyclopedia of Digital Government ◽

10.4018/978-1-59140-789-8.ch155 ◽

2011 ◽

pp. 1035-1040

Author(s):

M. Corsi

Keyword(s):

Human Capital ◽

Public Sector ◽

Private Sector ◽

Public Administration ◽

Public Services ◽

New Technologies ◽

Electronic Government ◽

Information Costs ◽

Economic Relations ◽

The Public

Information and communications technology (ICT) is radically changing productive processes in both the private and public sectors. Institutions that are more efficient eliminate production diseconomies and enable a more functional market. Specifically, institutions can multiply the incentives for human capital accumulation both by reducing the endogenous uncertainty in social-economic relations and by providing additional input to human capital generation itself (think of schools, universities, and research institutes). Mainstream economic thinking generally accepts the argument according to which the transaction and information costs that are inherent to policy-making are largely greater than those incurred by the private sector (Dixit, 1996). If this is true, then public sector intervention is denied the possibility of achieving more efficient results than those obtained by the private sector (Holstrom & Milgrom,1991). Yet, ICT is radically transforming the way government entities perform their activities, which makes a timely debate on public sector information, in all its forms, all the more crucial. Public administrations are following the example of the private sector by harnessing the efficiency-boosting potential of these new technologies. This development goes under the name of “electronic government” (e-government) and it encompasses both the internal and external applications of ICT in the public sector. The importance of this development is increasingly evident in many countries of the world. Experiments are underway in Europe, at all levels of public administration (local, regional, national, and supranational), to improve the efficiency of public services and to increase interactions with the external world. ICT not only facilitates the inner workings of administrative machinery, it also eases communication between different branches of the administration and its interaction with citizens and businesses. This latter aspect is one of the main advantages of e-government, as it brings public sector entities, businesses, and citizens closer together, as well as improving the standard of public services. In September 2003, the European Commission issued a Communication on “The Role of E-government for Europe’s Future”: it stated that e-government “is an enabler to realise a better and more efficient public administration. It improves the development and implementation of public policies and helps the public sector to cope with the conflicting demands of delivering more and better services with fewer resources” (p. 7).

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Web Services in Government Policy

Global E-Government ◽

10.4018/978-1-59904-027-1.ch014 ◽

2007 ◽

pp. 238-260

Author(s):

Matthew W. Guah

Keyword(s):

Public Sector ◽

Web Services ◽

National Health ◽

Government Policy ◽

Successful Implementation ◽

The Public ◽

Government Services ◽

Success Stories ◽

Criminal Justice Systems ◽

Electronic Delivery

The public sector accounts for a greater proportion of United Kingdom’s information technology (IT) spending, but cutting edge success stories in government IT are suddenly reported in popular press. As a result of the electronic delivery of government services (i.e. the National Health Service, Defence and Criminal Justice systems) becomes more commonplace, the public sector is becoming increasingly dependent on technology. This chapter reports on a three years research, which looks at the application of Web Services into United Kingdom healthcare as a fulfilment of numerous semi- and unsuccessful IT projects, that fell-short of delivering any tangible benefits. The author looks at the National Health Service’s current IS strategy—fully dependent on Web services application—with the criteria of successful implementation, return on investment, increased productivity, innovation and user benefits.

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La ventanilla unica de certificación ambiental

Revista de Derecho de la UNED (RDUNED) ◽

10.5944/rduned.25.2019.26992 ◽

2020 ◽

pp. 259

Author(s):

Alcides Antúnez Sánchez

Keyword(s):

Public Sector ◽

Public Administration ◽

Smart City ◽

Civic Participation ◽

The State ◽

Electronic Government ◽

The Public ◽

Electronic Form ◽

Siglo Xx ◽

Transparency And Accountability

Desde principios del siglo XXI la modernización del sector público impulsado por las Tic ha desencadenado una serie de aspectos positivos y negativos para los ciudadanos; entre las reformas más innovadoras que ha sufrido el ambiente gubernamental ante el fomento de los procesos electrónicos a través del gobierno electrónico. El uso de las Tic busca reformar algunos procesos de la gestión pública y vincular activamente a los ciudadanos con la Administración para que se convierta en una herramienta que disminuya la carga burocrática en los trámites, promover la participación ciudadana, fortalecer la confianza en el Estado, viabilizar e incrementar la transparencia y la rendición de cuentas. Su implementación ha traído la modificación de modelos y políticas de gobierno por los Estados. Las actividades que los ciudadanos realizan con la Administración Pública se efectúan de forma electrónica desde finales del siglo XX, suceso que ha avanzado con la smart city. From the beginning of the century XXI the modernization of the public sector encouraged by the Tic has triggered a series of positive aspects and negatives for the citizens; Enter the most innovative reforms that you have suffered the governmental environ- ment in front of the fomentation of the electronic processes through the electronic Government. The use of the Tic attempts to reform some processes of the public step and to link the citizens with Administration in order that that you decrease the bureaucratic load in the steps, to promote convert in a tool the civic participation itself actively, to strengthen the confidence in the State, viabilizar and to increment the transparency and accountability. The modification of models and governmental policies for the States has brought his implementation. XX, event make the activities that citizens accomplish with the Public Administration themselves of electronic form since late the century that city has advanced with smart.

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E-Projects Challenges in India – Role of Human Resource Management and Technology

International Journal of Emerging Research in Management and Technology ◽

10.23956/ijermt.v6i8.149 ◽

2018 ◽

Vol 6 (8) ◽

pp. 263

Author(s):

Ramnik Kaur

Keyword(s):

Developing Countries ◽

Public Administration ◽

Paradigm Shift ◽

Successful Implementation ◽

The Public ◽

Government Services ◽

The Past ◽

The Government ◽

Traditional Approaches

E-governance is a paradigm shift over the traditional approaches in Public Administration which means rendering of government services and information to the public by using electronic means. In the past decades, service quality and responsiveness of the government towards the citizens were least important but with the approach of E-Government the government activities are now well dealt. This paper withdraws experiences from various studies from different countries and projects facing similar challenges which need to be consigned for the successful implementation of e-governance projects. Developing countries like India face poverty and illiteracy as a major obstacle in any form of development which makes it difficult for its government to provide e-services to its people conveniently and fast. It also suggests few suggestions to cope up with the challenges faced while implementing e-projects in India.

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