scholarly journals Constructing a system of integrated management of aviation safety as a key element of airport service quality

2021 ◽  
Vol 4 (3(112)) ◽  
pp. 13-26
Author(s):  
Alla Valko ◽  
Olena Soloviova ◽  
Ganna Volkovska ◽  
Iryna Herasymenko
Keyword(s):  
Quality Management ◽  
Quality Management System ◽  
Integrated Management ◽  
Aviation Safety ◽  
Management Decision ◽  
System Quality ◽  
Transport Services ◽  
The Cost ◽  
Functional Components

The scientific-practical basis of the quality of passenger and clientele service at the airport were studied. This was prompted by the need to determine the role of aviation safety (AS) and its impact on the quality and competitiveness of airport services. It was proved that within the framework of the system, quality monitoring is performed in the areas of the service of aviation safety (SAS). As a result of research, a quantitative assessment of the level of aviation safety of the airport, which is the basis for making a relevant management decision in the analysis subsystems, was determined. Management , in this case, implies the system of measures to improve the activities of the SAS. A procedure for assessing the quality of airport services, which reveals the essence of aviation safety in the system of airport quality management , was devised. The sequence of assessment of the system of aviation safety, reflecting the cost approach, the application of which involves determining the reserves for ensuring aviation safety in the continuous implementation of the quality management system, was proposed. The share of costs of aviation safety (AS) was determined on the example of three airports by economic elements (the model of criteria for choosing a subject) to determine the cost of ensuring an adequate level of aviation safety. It was proposed to introduce a comprehensive indicator of the quality of aviation safety for its functional components, which further makes up the integrated indicator of the quality of provided services. As a result of calculations, the amount of payment for aviation safety using adjustment coefficients to counteract the threat of a possible act of unlawful interference (AUI) will increase. This enables an aircraft company to form timely a reserve to prevent or eliminate the consequences of the AUI by including the aviation safety fee in the total cost of air transport services.

scholarly journals Quality management as the basis of business company operations for the purpose of customer satisfaction

2021 ◽  
Vol 1 (1) ◽  
pp. 52-58
Author(s):  
Elma Avdagić-Golub ◽  
Adisa Hasković Džubur ◽  
Belma Memić
Keyword(s):  
Quality Management ◽  
Quality Management System ◽  
Time Function ◽  
System Quality ◽  
End User ◽  
Foreign Markets ◽  
Documentary Analysis ◽  
Company Culture ◽  
Reducing Costs

Nowadays, companies face numerous challenges to operate successfully and remain competitive in the market. Globalization is increasing competition in the market, allowing many companies to operate in foreign markets. Increasing competition has made companies constantly trying to increase their productivity while reducing costs. To meet all the requirements, and at the same time function in the best possible way, companies must be organized adequately, taking into account the whole set of processes from the company's internal organization to the company's appearance on the market. It means, if the end-user is to be satisfied, the company must implement quality in all phases of business, ie business ethics and company culture, through the quality of technology, personnel, etc. In other words, it must be satisfied the system quality of the company, known in the literature as QMS (Quality Management System). The main purpose of this paper is to review the multiple understanding of the concept of QMS and its different underpinning theories in a business to customer context. The design of this research is based on mere documentary analysis and some observations.

scholarly journals Implementasi Sistem Manajemen Mutu ISO 9001:2008 di MAN 3 Sleman (Upaya Meningkatkan Mutu Guru Mata Pelajaran PAI)

2020 ◽  
Vol 7 (1) ◽  
pp. 33-41
Author(s):  
Muhammad Rofiq Anwar
Keyword(s):  
Quality Management ◽  
Management System ◽  
Quality Management System ◽  
Educational Institution ◽  
Research Field ◽  
Iso 9001 ◽  
Quality Data ◽  
System Quality ◽  
Advantages And Disadvantages

Peneliti ini memfokuskan pada Impelementasi Sistem Manajemen Mutu ISO 9001:2008 di MAN 3 Sleman dalam Upaya Peningkatan Mutu Guru Mata Pelajaran PAI. Jenis penelitian ini menggunakan penelitian lapangan (field reseach) yang bersifat kualitatif dengan mengambil latar MAN 3 Sleman. Pendekatan yang digunakan adalah kualitatif. Subyek penelitian ini adalah kepala madrasah, wakil kepala madrasah MAN 3 Sleman, guru Man 3 Sleman, guru BK, dan siswa MAN 3 Sleman sedangkan obyek penelitiannya berkaitan dengan Implementasi Sistem Manajemen Mutu ISO 9001:2008 di Man 3 Sleman (Upaya Peningkatan Mutu Guru PAI).. Hasil penelitian menunjukkan bahwa Implementasi Sistem Manajemen Mutu ISO 9001:2008 sangat tepat dalam Upaya peningkatan Mutu Guru Mata Pelajaran PAI. Impelementasi sistem manajemen mutu ISO 9001:2008 sudah dilakukan dengan sangat baik. Dalam upaya peningkatan mutu guru mapel PAI melalui sistem manajemen mutu ISO 9001:2008,  MAN 3 Sleman melalui peningkatan kompetensi pedagogik dan kompetensi profesionalisme. Terdapat faktor kelebihan dan kekurangan dalam melaksanakan implementasi sistem manajemen mutu ISO 9001:2008 (upaya peningkatan mutu guru PAI di MAN 3 Sleman). Kelebihannya yaitu adanya keteraturan dan ketertiban diberbagai lini karena sesuai standar sasaran mutu. Sedangkan kekurangannya adalah masih ada beberapa guru PAI yang kurang sadar akan pentingan penerapan sistem manajemen tersebut. . ABSTRACT this research focus on advanced of education depends on the management system /management in an educational institution, especially religious-based educational institutions such as MAN 3 Sleman. This research is a field research (field reseach) that is qualitative, by taking the background MAN 3 Sleman. The approach used a qualitative. The subjects of this research are head of madrasah, deputy head of madrasah MAN 3 Sleman, teacher of 3 Sleman, BK teacher, and student of MAN 3 Sleman while the object of research is related to Implementation of Quality Management System ISO 9001: 2008 in Man 3 Sleman (Improvement Effort of PAI Teacher Quality) . Data collection is done by conducting observation, interview and documentation. The results show that the Implementation of ISO 9001: 2008 Quality Management System is very appropriate in Improving Quality Teachers of PAI Subject Teachers. Impelementasi quality management system ISO 9001: 2008 has been done well. In an effort to improve the quality of PAI mapel teachers through ISO 9001: 2008 quality management system, Man 3 Sleman through the path of pedagogic competence improvement and professionalism competence. There are advantages and disadvantages in implementing the system quality management of ISO 9001: 2008 in an effort to improve the quality of PAI teachers in MAN 3 Sleman. The excess is the existence of order and order in various lines because according to the standard of quality objectives. While the drawback is there are still some PAI teachers who are less aware of the importance of the implementation of the management system.  

scholarly journals Quality Management of Transport Services: Concept, System Approach, Models of Implementation

2018 ◽  
Vol 7 (4.3) ◽  
pp. 472 ◽  
Author(s):  
Oksana Кryvoruchko ◽  
Vladimir Shynkarenko ◽  
Nadezhda Popova
Keyword(s):  
Quality Management ◽  
Management System ◽  
Quality Management System ◽  
Services Quality ◽  
Methodological Approach ◽  
Systemic Approach ◽  
Conceptual Approach ◽  
Transport Services ◽  
Variable Approach

The article proposes a conceptual approach to transport services quality management. It is based on the principles of logistical management, management of relationships with consumers, harmonization of the enterprise management system based on the quality and the use of principles of a synergetic systemic approach. The synergetic systemic approach presupposes the formation of a self-organizing quality management system for transport services (cybernetic adaptive, in which the accumulation of experience, the memorization and structuring of information is expressed in a change in the structure of the system and the level of its organization). The scientific novelty of the proposed approach to transport services quality management consists in the integration of the principles of the TQM concept and logistics, the application of a variable approach to selecting technologies for improving the processes of transport and logistics services; comparison of consumer assessment of motor transport services with an evaluation of the quality of processes of its formation. The proposed methodological approach to evaluation takes into account the influence of integrated processes on the final result formation, as well as the effectiveness of each process execution. The implementation of this approach will provide a reasonable choice of methods for providing and improving the quality of transport services, the effectiveness of creating/improving the management system.  

scholarly journals IMPROVING THE QUALITY MANAGEMENT SYSTEM OF REPAIR OF TRUNK PIPELINES WITH PRESENTATION OF INFORMATION IN THE FUNCTIONAL ANALYTICAL FORM

2017 ◽  
pp. 98-104
Author(s):  
Yu. V. Kolotilov ◽  
A. M. Korolenok ◽  
S. V. Kitaev
Keyword(s):  
Life Cycle ◽  
Quality Management ◽  
Quality Management System ◽  
Analytical Form ◽  
Management Systems ◽  
Quality Management Systems ◽  
The Cost ◽  
Basic Level ◽  
Intensive Development

The paper describes the process of establishing a regulatory level of quality of construction and installation works, taking into account the implementation of effective quality management systems, which in turn leads to an intensive development of quality assessment methods of construction production in all stages of its life-cycle. It is shown, that the cost-effectiveness of switching to the new regulatory level of quality of the final production of the construction production in comparison with the preceding, basic level, can be represented in a functionalanalytical form.

scholarly journals Service quality management in public passenger transport

Tehnika ◽  
2020 ◽  
Vol 75 (4) ◽  
pp. 403-410
Author(s):  
Dragan Rajković ◽  
Saša Vasiljević
Keyword(s):  
Quality Management ◽  
Customer Satisfaction ◽  
Service Quality ◽  
Local Community ◽  
Quality Management System ◽  
Passenger Transport ◽  
Transport Service ◽  
Huge Number ◽  
Transport Services

One of the primary targets in performing and providing a transport service is the quality of that service. The procedure of working in transportation is specific, especially in public passenger transport, where the users or passengers are present in creating and providing the service. A huge number of methods and standards are available to the carrier in order to manage the service quality and customer satisfaction. The paper presents elements of quality management system (QMS) with focus on public passenger transport (PPT). Specific standards for the quality of passenger transport services EN 13816 and EN 15140 are also analyzed. Service quality measuring can be realized by users - passengers, carriers, mystery passengers, local community. The most commonly used method is survey. A selected review of PPT users customer satisfaction is provided at the end of the paper.

scholarly journals Quality Management of Transport Services for Cargo Owners

2018 ◽  
pp. 434-438 ◽  
Keyword(s):  
Quality Management ◽  
Service Quality ◽  
Quality Management System ◽  
Quality Level ◽  
Railway Transport ◽  
Transport Service ◽  
Transport Services ◽  
Systems Quality ◽  
High Level

The article addresses the concept of transport service quality as an essential tool for improving customer focus and the efficiency of rail transport in the implementation of cargo traffic. Issues have been investigated on current reforms going on in the railway transport market with regard to transport service. Valid procedures (both foreign and Russian ones) have been studied on freight owners’ evaluating transport service quality including All-Russian Project “Quality Index”. By this method, dynamics of change has been assessed in the fulfillment of basic indices of transport service quality, and causes of their inadequacy to ideal fulfillment have been described. Presented is the transport service quality management system for freight owners. The system is based on combination of natural assessment methods, optimization of quality level and assessment of efficiency of measures to increase the quality level. Based on logics of assuring transport service quality, a sequence has been proposed to analyze the transport quality indices systems: “quality of technical means → quality of operational work → quality of transport service”. Moreover, the quality of a subsequent system is the most objective characteristics of the previous system (systems) quality. It has been concluded that one of the major priorities in development of railway transport is to assure high-level quality of transport service. In addition to the most complete satisfaction of clients with railway transport services, the service quality makes it possible to increase attractiveness of railway companies in the transportation field and is the most important factor of competitiveness and the most promising for development as compared with alternative price factors.

scholarly journals Evaluation of the cost-effectiveness of fmea analysis (assembly of aircraft tail as-semblies at PJSC VASO)

2021 ◽  
Vol 83 (2) ◽  
pp. 300-311
Author(s):  
Y. A. Salikov ◽  
M. I. Samogorodskaya
Keyword(s):  
Cost Effectiveness ◽  
Quality Management ◽  
Quality Management System ◽  
Industrial Enterprises ◽  
Specific Analysis ◽  
Increased Risk ◽  
Fmea Analysis ◽  
The Cost ◽  
Assessment Procedures

The problems of improving the quality of technological processes in domestic enterprises due to their high relevance are reflected in numerous publications of both theoretical and practical nature. However, the performance assessment procedures in the standards are schematically not properly spelled out. This makes it difficult in practice to choose evaluation mechanisms and methods. The priority mechanism of improvement of the enterprise's activity in the field of quality is measurement of efficiency and efficiency of the current quality management system. In our opinion, any activity aimed at improving quality should be economically justified at the stage of its planning. The article proposes a mechanism for assessing the cost-effectiveness of using one of the tools of quality management – analysis of the types, consequences and causes of potential consequences of the industrial production process. The purpose of this analysis is to ensure that all process quality requirements with increased risk are met by developing corrective measures to eliminate the occurrence of probable failures. The article provides an example of such a process-specific analysis. The presented mechanism for assessing the economic efficiency of QMS is based on the real financial performance of the enterprise and can be used at domestic industrial enterprises to measure the costs and results of investments in product (work, services) quality management.

MODEL MANAJEMEN MUTU MADRASAH KAJIAN DI MIN & MI MA’RIF PAGERAJI PURWOKERTO

2018 ◽  
Vol 19 (1) ◽  
pp. 74-105
Author(s):  
Rohmat Rohmat
Keyword(s):  
Quality Management ◽  
Quality Management System ◽  
Management Model ◽  
Teacher Competence ◽  
Model Quality ◽  
Community Environment ◽  
The Family ◽  
Quality Management Model ◽  
Community Cooperation

Abstract: The quality of madrasah education needs to get serious attention both from process aspect and its result. The quality of madrasah education is also influenced by the family and community environment. This brings with it the need for a review and mapping of the quality management model of education in Madrasah Ibtidaiyah. The Madrasah Ibtidaiyah of Purwokerto and MI Ma'arif Pageraji Purwokerto were chosen to be the subject of this study with the consideration that the school has a good quality management system. This study aims to find the typology of quality management education in MI that is effective so that it can be replicated. Based on the findings of the data, it can be concluded as follows: (1) Quality planning conducted in MIN and MI Ma’arif pageraji Purwokerto through (a) improvement of teacher competence, through OJT activity (on the job trainning), (b) teacher. (c) Development of natural competence matrix. (d) Parent and community cooperation in establishing some madrasah programs. (2) Quality control system conducted in MIN and MI Ma’arif pageraji Purwokerto done through supervision activities. (3) Quality assurance conducted in MIN and MI Ma’arif pageraji Purwokerto done internally by madrasah and audited through accreditation activities run by the accreditation bodies of madrasah or other institutions externally. Keywords: Management model, quality of madrasah.

scholarly journals THE DEVELOPMENT OF THE QUALITY MANAGEMENT SYSTEM IN TERMS OF KNOWLEDGE MANAGEMENT / KOKYBĖS VADYBOS SISTEMŲ TOBULINIMAS ŽINIŲ VADYBOS ASPEKTU

2011 ◽  
Vol 3 (4) ◽  
pp. 113-119
Author(s):  
Romualdas Vitkauskas
Keyword(s):  
Knowledge Management ◽  
Quality Management ◽  
Quality Management System ◽  
Analysis Method ◽  
Continual Improvement ◽  
Correlation Analysis Method ◽  
Product And Process ◽  
Quality Of Products ◽  
The Relationship

The interaction of quality management and knowledge man­agement are analyzed quite widely in scientific literature and discussed with reference to various models integrating these two management theories. However, there are not enough precise tools that could provide a possibility of improving the quality of products and services through knowledge management. To this end, the article examines the already existing models for the interaction between quality management and knowledge management. The results of a survey on Lithuanian industry show what organizational knowledge is the most important while implementing quality management principles aimed at improving quality. The correlation analysis method showed the relationship between quality management principles (process approach, continual improvement, management, facts) and the factors defining the product and process quality (the extent of determining process execution time, process resources, costs of process stages, indicators for products and/or services, the dura­tion of the process, the extent of measuring indicators, the extent of collecting information on indicators, the extent of collecting information about the costs of the process). Santrauka Kokybės vadybos ir žinių vadybos sąveika mokslinėje literatūroje analizuojama gana plačiai, aptariami įvairūs sąveikos modeliai integruojant šias dvi vadybos teorijas. Tačiau nepakankamai nagrinėjamos konkrečios priemonės, kuriomis būtų galima pagerinti produktų ir paslaugų kokybę pasitelkiant žinių vadybą. Tuo tikslu straipsnyje analizuojami jau egzis­tuojantys kokybės vadybos ir žinių vadybos sąveikos modeliai bei pateikiami Lietuvos pramonės įmonių tyrimo rezultatai, parodantys, kokios organizacinės žinios svarbiausios įgyvendinant kokybės vadybos principus, skirtus kokybei gerinti. Taikant koreliacinės analizės metodą nustatyta, kad egzistuoja ryšys tarp kokybės vadybos principų (procesinio požiūrio, nuolatinio gerinimo, valdymo remiantis faktais) įgyvendinimo lygio ir veiksnių, apibūdinančių produktų ir procesų kokybę (procesų įvykdymo laiko nustatymas, procesų išteklių nustatymas, procesų etapų išlaidų nustatymas, produktų ir (ar) paslaugų rodiklių nustatymas, rodiklių matavimas, rodiklių informacijos rinkimas, informacijos apie proceso trukmę nustatymas ir informacijos apie proceso išlaidas rinkimas).

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