scholarly journals Work Stress Toward Work Environment, Management Support, and Employee Satisfaction among Employees of Public Organizations

2018 ◽  
Vol 8 (1) ◽  
pp. 1-11
Author(s):  
Nasina Mat Desa ◽  
Teoh Lay Khoon ◽  
Muhammad Hasmi Abu Hassan Asaari
Keyword(s):  
Work Environment ◽  
Work Stress ◽  
Employee Satisfaction ◽  
Public Organizations ◽  
Management Support ◽  
Environment Management

Internal Customer Satisfaction in Micro Small and Medium Enterprises (MSME): An Empirical Study

2016 ◽  
Vol 2 (2) ◽  
Author(s):  
Dr Alok Kumar Rai ◽  
Ms Vandana Pareek ◽  
Mr. Manish Yadav
Keyword(s):  
Human Capital ◽  
Customer Satisfaction ◽  
Empirical Study ◽  
Work Environment ◽  
Customer Service ◽  
Employee Satisfaction ◽  
Small And Medium Enterprises ◽  
Internal Customer ◽  
Medium Enterprises ◽  
Number Of Authors

There is hardly any organization today that would disagree with the notion that people are the indispensable asset of any organization, which endows it with significant competitive advantage. Internal Customer Satisfaction is an assessment of how contended the worker is with his job or work environment. Happy and satisfied workers are likely to produce more, take less leaves, and stay loyal to the company. The importance of human capital in MSMEs has been posited by a number of authors (e.g. Wells et al., 2003; Neace, 1999) and has been linked to important outcome variables including quality, customer service, and productivity (Penning; Edelman et al., 2002). This paper explores the various facets of employee satisfaction in MSME's of Varanasi.

scholarly journals Does Person Organization Fit and Person-Job Fit Mediate the Relationship between Public Service Motivation and Work Stress among U.S. Federal Employees?

2021 ◽  
Vol 11 (2) ◽  
pp. 37
Author(s):  
Leonard Bright
Keyword(s):  
Work Stress ◽  
Public Service ◽  
High Stress ◽  
The United States ◽  
Public Organizations ◽  
Public Service Motivation ◽  
Public Employees ◽  
Federal Employees ◽  
Beneficial Effects ◽  
Indirect Relationship

A plethora of research has extolled the benefits of public service motivation (PSM) in public organizations. However, much less empirical attention has focused on its relationship to work stress. Even though it has been theorized that high levels of PSM causes individuals to be more resilient in stressful public service work environments, empirical research has failed to provide support. Only one study has been conducted which has revealed that high levels of PSM is directly associated with high levels of job stress among public employees, but that its beneficial effects are partially mediated by person-organization (PO) fit. That is, employees with high levels of PSM and high levels of fit to their organizations did not appear to suffer from high stress. This study sought to add to this limited body of research and explore the extent to which person-job (PJ) improves the field’s understanding of the relationships among PSM, PO fit, and work stress. Based on a sample of federal employees in the United States, this study challenged and confirmed the findings of existing research. For instance, PSM had no direct relationship to work stress. However, PSM maintained an indirect relationship to stress through PO fit. The respondents with high levels of PSM reported that they had high levels of fit to their organizations which was associated with significantly lower levels of work stress. Similarly, PSM was not directly related to PJ fit, but was indirectly related through its association with PO fit. PSM was associated with high levels of fit between employees and public organizations, which was subsequently associated with high levels of fit with public service jobs and lower work stress. Above all, this research clarifies the process of how PSM influences work stress among public employees, through PO fit and PJ fit.

scholarly journals A Qualitative Study on Employees’ Experiences of a Support model for Systematic Work Environment Management

2019 ◽  
Vol 16 (19) ◽  
pp. 3551 ◽  
Author(s):  
Therese Hellman ◽  
Fredrik Molin ◽  
Magnus Svartengren
Keyword(s):  
Focus Group ◽  
Qualitative Study ◽  
Work Environment ◽  
Work Groups ◽  
Comparative Method ◽  
Focus Group Interviews ◽  
Environment Management ◽  
Group Interviews ◽  
Over Time ◽  
Support Model

Background: The aim is to explore how an organisational work environment support model, the Stamina model, influences employees’ work situations and the development of sustainable work systems. Methods: It was a qualitative study with semi-structured, focus-group interviews, including 45 employees from six work groups. Eighteen focus group interviews were conducted over a period of two years. Data were analysed with constant comparative method. Results: The core category, shifting focus from an individual to an organisational perspective of work, illustrated how communication and increased understanding of one’s work tasks changed over time and contributed to deeper focus on the actual operation. These insights were implemented at different time points among the work groups during the two-year process. Conclusions: Our results indicate that working with the model engages employees in the work environment management, puts emphasis on reflections and discussions about the meaning and purpose of the operations and enables a shared platform for communication. These are important features that need to continue over time in order to create a sustainable work system. The Stamina model, thus seems to have the potential to promote productive and healthy work places.

scholarly journals Attributes of a Magnetic work environment, and its relation to work stress among nursing staff at Children’s Cancer Hospital Egypt (CCHE 57357)

2017 ◽  
Vol 6 (1) ◽  
pp. 35
Author(s):  
Sanaa Abdel-Azeem Ibrahem ◽  
Rasha Ibrahim El-Sayed Aly
Keyword(s):  
Work Environment ◽  
Work Stress ◽  
Nursing Staff ◽  
Magnet Hospital ◽  
Organizational Attributes ◽  
Correlational Design ◽  
Cancer Hospital ◽  
The Status ◽  
Study Setting

Background: The Magnet hospital is the hospital that implements specific organizational attributes in order to achieve a high quality of care through well-qualified and committed nursing staff.Aim of the study: The study was aimed at studying attributes of the Magnetic work environment, and its relation to work stress among nursing staff.Methods: Setting: It was carried out in the children’s cancer hospital, Egypt. Design: Using a descriptive correlational design. Subjects: Consisted of 172 nursing staff. Tools and procedure: two different self-administered tools were utilized (Magnet attributes questionnaire, and stress questionnaire). The fieldwork lasted from April to July 2016.Results: The study revealed that the highest percentage of nursing staff aged between 20 and 30 years. Nearly two thirds (64%) were having a bachelor degree in nursing. Total attributes of work environment were available with strength. 96.6% of nursing staff recorded low scores of stress.Conclusions: The nursing staff in the study setting considered “total attributes of Magnet work environment” as an area of strength. The total scores of stress were generally low. Statistically significant negative correlations were revealed between the scores of total Magnet attributes and stress.Recommendations: It is a matter of priority for Egyptian children’s cancer hospital to enhance and promote the development and maintenance of Magnetism and taking the lead in promoting the status of Magnetism in Egypt.

PERAN LINGKUNGAN KERJA PADA PRODUKTIVITAS KARYAWAN SEBUAH STUDI ANALISIS

PARAMETER ◽  
2021 ◽  
Vol 5 (2) ◽  
pp. 57-69
Author(s):  
Ahmad Maulana
Keyword(s):  
Work Environment ◽  
Human Resource ◽  
Employee Satisfaction ◽  
Employee Performance ◽  
Current Situation ◽  
Strategic Orientation ◽  
Employee Productivity ◽  
Data Set ◽  
Negative Change

This review aims to provide an indication of the current situation and irregularities that occur in the work environment and its impact on employee performance. Explanatory clues about borderline issues such as measuring positive and negative change in the work environment and employee satisfaction continuously influence employee productivity. Methodology: This study interprets the existing work environment in relation to workload and employee satisfaction. The study relies on a data set involving a variety of experiences and knowledge as well as the current situation in Bekasi. This review is expected to inspire readers to inspire further output in this field. Findings: This study provides an overview of a strategic orientation within existing research lines, helping to advise readers on what to know, what to know, and gaps for further investigation. Value: This study offers an overview of the latest understanding of these concepts in the field of human resource utility.

An Empirical Study on TQM Practices and its Influence on Employee Satisfaction and Performance in Technical Institutions: Teachers' Perspectives

2018 ◽  
Vol 3 (3) ◽  
pp. 169-178
Author(s):  
Ch. V. V. S. N. V. Prasad ◽  
Rohit Prabhudesai
Keyword(s):  
Quality Management ◽  
Total Quality Management ◽  
Employee Satisfaction ◽  
Employee Performance ◽  
Team Work ◽  
Customer Relationships ◽  
Education Sector ◽  
Management Support ◽  
Total Quality ◽  
Service Oriented

Objective - Employee satisfaction and employee performance are critical to a service-oriented organization and its performance. Employees play a crucial role in the successful delivery of service and maintaining customer relationships in service oriented organizations. Satisfied employees in general perform better in service delivery as compared to unsatisfied employees. Employee satisfaction, in turn, results from total quality management initiatives such as top management support, employee training, employee participation, employee rewards, and team work that enable employees to provide better customer service. While the relationship of TQM practices and employee satisfaction has been tested in other service sectors, it has not been explored in the education sector. The objective of this paper is to investigate how TQM practices have an impact on employee satisfaction and employee performance within the context of technical institutions in India. Methodology/Technique - The data is collected from 250 teaching faculties of technical institutions in the southern states of India. Findings - The results of the study confirm that TQM practices are significantly positive predictors of employee satisfaction, which in turn contributes to better employee performance within the educational sector in India. Novelty - This study contributes to the development of literature by empirically testing the link between TQM practices and employee satisfaction and employee performance within the context of the education sector. Type of Paper: Empirical. Keywords: Total Quality Management; Employee Satisfaction; Employee Performance; Technical Institutions. JEL Classification: A20. A29.

When and Why Does Passion for Work Predict Well- and Ill-Being?

2019 ◽  
pp. 263-300
Author(s):  
Claude Fernet ◽  
Sarah-Geneviève Trépanier ◽  
Stéphanie Austin ◽  
Louise Clément
Keyword(s):  
Work Environment ◽  
Work Stress ◽  
Psychological Health ◽  
Future Research ◽  
Psychological Processes ◽  
Proposed Model ◽  
Future Research Directions ◽  
Moderating Role ◽  
Passion For Work

The present chapter provides an integrative review of the work stress literature while referring to the empirical evidence on passion for work in relation to psychological health, that is, well- and ill-being manifestations. Drawing on recent scientific literature, the chapter presents an extended dualist model of passion in adaptation to the work environment, which aims to identify work environment factors that are associated with well- and ill-being, and to examine the moderating role of passion for work in the psychological processes associated with psychological health. Results confirming the proposed model are presented, as well as future research directions.

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