scholarly journals Effect of talent management on service delivery in the hospitality industry

2020 ◽  
Vol 9 (5) ◽  
pp. 91-99
Author(s):  
Edward Mwangi Wangechi ◽  
Peter Koome ◽  
Paul Gesimba
Keyword(s):  
Service Delivery ◽  
Hospitality Industry ◽  
Survey Design ◽  
Sampling Technique ◽  
Target Population ◽  
Talent Management ◽  
Positive Influence ◽  
Learning And Development ◽  
Cross Sectional Survey ◽  
Cross Sectional

Talent management impacts on service delivery in the hospitality industry. The aim of the study was to assess the effect of learning and development on service delivery in the hospitality industry in Nyeri County, Kenya. The study employed a cross-sectional survey design to determine the relationship between the variables. The target population was 310 employees of three hotels who comprised of supervisors, room stewards, food and beverage managers, waiters, storekeepers, and chefs in three hospitality establishments in Nyeri County. The research used a stratified sampling technique to select 104 participants for the study.  The main instrument for data collection was a semi-structured questionnaire. The findings of the study revealed that learning and development have a significant and positive influence on service delivery. The study recommends that organizations should stress and develop robust learning and development interventions to mitigate performance-related challenges, realize the desired quality service delivery and stability, and gain a competitive edge. It is hoped and desired that this journal will lead to a supplementary examination of the benefits of this refocus on talent and management, including the development of useful definitions.     

scholarly journals Examining Commercialized Security Industry’s Services on National Security in Nairobi County, Kenya

2020 ◽  
Vol 8 ◽  
pp. 710-736
Author(s):  
Gerald Mutonyi ◽  
Ann Merecia Sirera ◽  
Wangari Mwai
Keyword(s):  
National Security ◽  
Survey Design ◽  
Sampling Technique ◽  
Target Population ◽  
Academic Community ◽  
Policy And Practice ◽  
Cross Sectional Survey ◽  
Cross Sectional ◽  
Security Service ◽  
Security Investigation

Maintenance of security and good order for the citizens, had traditionally been undertaken by the state. However, non-state actors have come up to offer security to those who can afford to pay for it. And this is the liberalists view of the provision of security that, the pursuance of security can be achieved with the involvement of other actors offering the same. Despite this development, few studies have examined commercialized security industry services on national security in Kenya. Using Security Governance theory and Network Analysis theory, this study sought to understand the topic. The study took on a cross sectional survey design, and was carried out in Nairobi with the adult residents as the target population. A multistage sampling technique was employed to obtain the respondents. Questionnaires, scheduled interviews and structured observation were used to collect data. The Statistical Package for Social Sciences (SPSS version 25, 2017) was used in data management and analysis. The results demonstrate that (1) Manned guarding significantly contributes to the 26 % of outcome of the commercialized security B = .260, β = .135, P = .007; (2) Alarm and Electronics 22.9 %; B = .229, β = .224, P = .001; (3) CVIT security service contributes significantly and positively at 10.8 %; B = .108, β = .118, P = .018. While commercial investigative security service 3.6 % (B = .036, β = .084, P < = .103 although it was not significant. The study concluded that, commercialized security though motivated by profit making plays a significant role that enhances state capacity in provision of security as well as contributes to safety of citizens. Thus the study recommended that, there should be efforts to increase the usage of commercialized security investigation service. It is expected that the findings of this research will provide data that can be used to inform policy and practice amongst commercial security providers to increase their impact on national security in Kenya. The data can also stimulate the academic community towards more research in the field.

PERCEIVED EFFECTS OF STREET HAWKING ON THE WELL-BEING OF CHILDREN IN ANYIGBA, DEKINA LOCAL GOVERNMENT AREA OF KOGI STATE, NIGERIA

2018 ◽  
Vol 8 (1) ◽  
pp. 01-07
Author(s):  
Alfred Eboh
Keyword(s):  
Local Government ◽  
Survey Design ◽  
Sampling Technique ◽  
Well Being ◽  
Local Government Area ◽  
Negative Consequences ◽  
Cross Sectional Survey ◽  
Cross Sectional ◽  
Perceived Effects ◽  
The Government

Background: The hawking of wares by children has been a serious issue confronting the Nigerian society. Children hawk in some of the most horrible conditions conceivable, where they face a serious risk of injury, chronic illness, kidnapping, rape or death. Objective: The focus of this study was to assess the perceived effects of street hawking on the well-being of children in Anyigba, Dekina Local Government Area of Kogi State. Methods: The population of this study consists of parents of the street hawkers in Anyigba while cross-sectional survey design was used through the purposive sampling technique to choose the sample size of one hundred and sixty-two (162) respondents. The validated structured questionnaire and In-Depth Interviews (IDIs) served as the instruments for the data collection respectively. The hypotheses were tested using Chi-Square at a predetermined 0.05 level of significance. The quantitative data were analysed with the aid of the SPSS (version 20). Results: The results indicated among others that street hawking had significant social implications and physical consequences on children's moral behaviour as well as health status in the study area. Conclusion: The study, therefore, concluded that the government of Kogi State should carry out an enlightenment campaign through the media and religious institutions on the negative consequences of street hawking are recommended as panacea. Also, the child right act instrument and its implementation should be strengthened in order to curb street hawking in the study area.

scholarly journals Gender and Transaction Costs in Use of Zero Grazing Net for Tsetse Fly and Trypanosomiasis Control in Stall Feeding Systems in Kenya

2017 ◽  
Vol 7 (3) ◽  
pp. 96
Author(s):  
Jared Isaboke Mose
Keyword(s):  
Transaction Costs ◽  
Institutional Economics ◽  
Survey Design ◽  
Sampling Technique ◽  
New Institutional Economics ◽  
Tsetse Fly ◽  
Cross Sectional Survey ◽  
Cross Sectional ◽  
Men And Women ◽  
Zero Grazing

Trypanosomiasis is a widespread constraint in livestock production, mixed farming and human health in Africa. Several technologies have been developed to ameliorate the effects of the disease but delivery of these technologies to farmers has been undertaken on trial and error basis without a proper strategy leading to more failure than success and wastage of scarce resources. The purpose of this paper was to carry out an analysis of transaction costs incurred in accessing and using insecticide treated net in tsetse and trypanosomiasis control among smallholder cattle farms in Busia County, Kenya. The study utilized cross–sectional survey design and was guided by the New Institutional Economics approach and utilized stratified and simple random sampling technique to get 211 respondents for the study. Data was collected by use of structured questionnaires and analyzed using descriptive and inferential statistics. Conjoint analysis results for zero grazing net showed that cost was the most important factor influencing farmers’ decision, accounting for 38.52% of the total while durability and availability each accounted for 25% and retreatability accounted for 10% of the decisions. Further t-test results showed that there were significant differences between men and women with respect to attribute scores (at 99 d.f. and alpha = 0.05%) suggesting that men and women face different transaction costs in accessing T&T control technologies. Therefore there is need for gender sensitive strategies in T&T technology design and dissemination. Tsetse fly and Trypanosomiasis control by use of low cost technologies such as insecticide treated zero grazing net should be promoted by government and other development partners. The net should be affordable, available at supply outlets close to farmers, long lasting and re-treatable for famers to take it up.

scholarly journals Challenges Faced by Devolved Governance in Quality Service Delivery: A Case Study of Turkana Central Sub-county, Turkana County, Kenya

2017 ◽  
Vol 7 (4) ◽  
pp. 87
Author(s):  
James K. Sirite ◽  
Henry Ongori ◽  
Darius Bosire
Keyword(s):  
Service Delivery ◽  
Survey Design ◽  
Quality Service ◽  
Cross Sectional Survey ◽  
Cross Sectional ◽  
County Governments ◽  
Policy Makers ◽  
To Come

The purpose of this study was to identify the challenges faced in quality service delivery to Turkana Central Sub-county citizens of Turkana County. The study used cross-sectional survey design. The sample size selected for the study was 261.  Data was collected using questionnaires and interview guides. Data was analyzed by descriptive statistics and presented in tables and figures for ease interpretation. The major findings of the study show that devolved governance faces some challenges. For instance the devolved governance is faced with corruption, lack of transparency and accountability and inadequate funds. This adversely   affects quality service delivery to its citizens. The findings of the study would inspire policy makers at the county and national government level to come up with appropriate strategies to mitigate the challenges identified in order to improve the quality of services offered by the county governments.

scholarly journals Leadership Styles of Principals Based on Setting, Zone, and Location of Public Colleges of Education in Ghana

2021 ◽  
Vol 4 (2) ◽  
Author(s):  
Kweku Esia-Donkoh ◽  
◽  
David Kwame Quansah ◽  
Keyword(s):  
Leadership Styles ◽  
Leadership Style ◽  
Survey Design ◽  
Tertiary Education ◽  
Sampling Technique ◽  
Public Colleges ◽  
National Council ◽  
Colleges Of Education ◽  
Cross Sectional Survey ◽  
Cross Sectional

This study investigated the leadership styles of principals in public Colleges of Education (CoEs) in Ghana based on the setting, zone and location of the colleges. The quantitative method of the cross-sectional survey design was adopted for the study. The census sampling technique was employed to obtain 38 principals for the study. The Multifactor Leadership Questionnaire (MLQ) by Bass and Avolio (2004) was adapted to collect data from the principals. Means, standard deviation, t-test and ANOVA were utilised in analysing the data. The descriptive analysis established that generally, principals of public CoEs in Ghana mostly used transformational leadership style as compared to transactional and laissez-faire leadership styles. The inferential analyses also revealed that there were no statistically significant differences in the leadership styles of the principals based on setting, zone and location of the colleges. Among the recommendations is that the Ghana Tertiary Education Commission (GTEC), formerly known as the National Council for Teacher Education (NCTE), should consider competence when selecting and appointing principals and not the setting, zone and location of public CoEs because generally, these variables did not statistically significantly determine the leadership styles adopted by the principals.

scholarly journals Burnout experience of secondary and preparatory school teachers in West Gojjam and Awi zone in Amhara regional state

2020 ◽  
Vol 10 (2) ◽  
pp. 133-148
Author(s):  
Anteneh Wulolign ◽  
Solomon Adane ◽  
Solomon Kassie
Keyword(s):  
Survey Design ◽  
Sampling Technique ◽  
Three Dimensions ◽  
Primary Data ◽  
School Teachers ◽  
Cross Sectional Survey ◽  
Cross Sectional ◽  
Preparatory School ◽  
Regional State ◽  
West Gojjam

The purpose of the study was to assess Burnout experience of secondary and preparatory school teachers in West Gojjam and Awi Zones in Amhara regional state. Participants of the study were selected by simple random sampling technique. The study employed cross-sectional survey design method to answer the proposed research objectives regarding burnout experience by secondary school and preparatory school teachers. The primary data collection tool for the study was questionnaire. The level of burnout was assessed using standardized questionnaire, and these standardized questionnaires were adopted from the original English version Maslch burnout inventory Human service Survey to assess the level of burnout. The descriptive statistics on the mean scores of the three dimensions of burnout indicated that teachers were experiencing high levels of burnout in all the three dimensions of burnout. The independent samples t-test result showed that there were no statistically significant differences between the two groups (male and female) in EE and PA burnout levels (t= 1.35, df = 286, p =.176 >.05) and (t= -1.007, df = 286, p =.315 >.05).

scholarly journals Leadership skills, stakeholder management and execution of fibre-optic infrastructure: intervening influence of government policy

2021 ◽  
Vol 13 (1) ◽  
pp. 2426-2437
Author(s):  
James Akhwaba
Keyword(s):  
Government Policy ◽  
High Speed ◽  
Survey Design ◽  
Stakeholder Management ◽  
Leadership Skills ◽  
Target Population ◽  
Fibre Optic ◽  
Cross Sectional Survey ◽  
Cross Sectional ◽  
Joint Influence

Abstract Communication technology has drastically evolved in the last 10 years across the globe. With increased demand for data and voice traffic, fibre-optic network is preferred to transmit high-speed broadband. Nonetheless, fibre-optic infrastructure involves huge construction challenges and continues to fail because of ineffective leadership, stakeholder management and government policies. The main purpose of this study was to investigate how government policy intervenes on the joint influence of leadership skills and stakeholder management on execution of fibre-optic infrastructure in Nairobi County, Kenya. This study adopted the pragmatism paradigm approach, with a cross-sectional survey design. Census was used to select 187 respondents from a target population of 187 functional staff in fibre-optic infrastructure departments. A questionnaire was used to collect quantitative data while an interview guide was used to collect qualitative data. Statistical analysis techniques were used to analyse the data. It was demonstrated that government policy has a significant intervening influence on the joint influence of leadership skills and stakeholder management on execution of fibre-optic infrastructure. Therefore, governments should come up with policies to guide and regulate execution of fibre-optic infrastructure, review building code to allow for fibre-optic services in new buildings, develop right of way conduits and establish a centrally coordinated authority to facilitate time-bound issuance of permits and related services. It was suggested that similar studies should be carried out in other countries and target vendors and contractors engaged in supply of equipment and construction of fibre-optic infrastructure.

Why Do Students Engage in Examination Malpractice? The University for Development Studies Experience

2019 ◽  
Vol 7 (1) ◽  
pp. 8
Author(s):  
John Dadzie Thompson ◽  
Gilbert Ansoglenang ◽  
Suuk Laar
Keyword(s):  
Undergraduate Students ◽  
Academic Dishonesty ◽  
Survey Design ◽  
Sampling Technique ◽  
Simple Random Sampling ◽  
Development Studies ◽  
Body Parts ◽  
Cross Sectional Survey ◽  
Cross Sectional ◽  
The University

Any form of examination malpractice is unacceptable, fraudulent, and signifies an act of academic dishonesty with significant punitive consequences. This paper investigated the reasons why students engage in examination malpractice during examinations at the University for Development Studies (UDS). The study adopted a cross-sectional survey design for this research and targeted undergraduate students of the Tamale Campus of the UDS. Simple random sampling technique was used to select 278 out of a total student population of 6,729 for the study. They responded mainly to questionnaire and a few open ended questions to provide the needed data for analysis. The findings suggest that (i) smuggling of prepared notes on pieces of papers (foreign material) into the examination hall,(ii) writing of examination answers on palms, thighs and other body parts, and (iii) communication by seeking for answers from colleagues are the three topmost forms/methods students engage to cheat during examinations. The desire to obtain good grades just as the more intelligent students pushes some students to cheat during examinations. The introduction of scanners and e-search software, the spacing of sitting arrangements, installation of Closed Circuit Television (CCTV) cameras in large examination halls may help curb cheating.

scholarly journals Leader Empowering Behaviors and Psychological Empowerment as Perceived by Young Hospital Staff Nurses: A Pilot Study

Jurnal NERS ◽  
2019 ◽  
Vol 14 (1) ◽  
pp. 47
Author(s):  
Ryan Michael Flores Oducado
Keyword(s):  
Work Experience ◽  
Psychological Empowerment ◽  
Survey Design ◽  
Rank Correlation ◽  
Hospital Staff ◽  
Positive Influence ◽  
The Philippines ◽  
Staff Nurses ◽  
Cross Sectional Survey ◽  
Cross Sectional

Introduction: Empowerment has become an important concept in nursing that has gained acknowledgment in theories and practice of leadership and management. A positive organization espouses empowerment to attract and retain employees. While it is not new to nursing, there is little published research on empowerment among nurses in the Philippines. This study aimed to measure young staff nurses’ perception of leader empowering behaviors and psychological empowerment.Methods: This study used a cross-sectional survey design participated by 44 conveniently chosen staff nurses in a private teaching and training hospital in Iloilo City, Philippines. The participants were asked to answer 5-point Likert scale questions utilizing adopted instruments. Descriptive and non-parametric statistical stools were used with Mann-Whitney U test to determine differences and Spearman’s rank correlation to establish relationship between variables.Results: Overall, young staff nurses perceived their leaders’ behaviors to be highly empowering (M=3.89). Staff nurses also had a high level of psychological empowerment (M=4.07). Leader empowering behaviors was significantly related to staff nurses’ perception of psychological empowerment (p=.001). Staff nurses’ level of psychological empowerment were significantly different in terms of employment status (p=.020) and years of work experience (p=.014).Conclusion: This study highlights the positive influence of the empowering behaviors of leaders in enhancing staff nurses’ level of psychological empowerment. It is vital for nurse managers to continually demonstrate leadership behaviors that empower staff nurses at the unit level.

scholarly journals Awareness of Rules Given in Punjab Education Code at Secondary School Level: A Case Study of Head Teachers in the District Sheikhupura

2020 ◽  
Vol Volume 4 (Issue 3) ◽  
pp. 512-531
Author(s):  
Muhammad Kamran ◽  
Dr. Abida Nasreen ◽  
Ambreen Iftikhar
Keyword(s):  
Survey Design ◽  
Sampling Technique ◽  
General Purpose ◽  
School Level ◽  
Cross Sectional Survey ◽  
Cross Sectional ◽  
Head Teachers ◽  
School Head ◽  
Secondary School Level ◽  
Awareness Level

The general purpose of the research is to investigate the school head teachers’ awareness level about rules related to Punjab Education Code. The nature of the study is descriptive and a cross-sectional survey design has used for this study. The sample consists of 100 head teachers of secondary schools in the district of Sheikhupura. The sample was selected using a stratified random sampling technique. To measure the awareness level about the Punjab Education Code a questionnaire is used to collect the mandatory information. The questionnaire is comprised of the items related to head teachers’ awareness level of rules given in the Punjab education code. The data produced by the instrument is tabulated and analyzed through the Statistical Package of Social Sciences (SPSS). According to the research questions, descriptive statistical techniques are applied. The results of this study are showed that most of the head teachers are not having complete awareness of the rules given in the Punjab Education Code.

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