"Structural Relationships between Information System Quality of Airbnb and Intention to Use: Analysis of Mediating Effect of User Satisfaction and Trust"

2021 ◽  
Vol 36 (1) ◽  
pp. 69-88
Author(s):  
Jinhee Lee ◽  
Namjo Kim
Keyword(s):  
Information System ◽  
User Satisfaction ◽  
Mediating Effect ◽  
Intention To Use ◽  
System Quality ◽  
Structural Relationships

scholarly journals ANALISIS KESUKSESAN PENERAPAN SISTEM INFORMASI E-SPT PAJAK PENJUALAN (PPN) TERHADAP KEPATUHAN PAJAK PADA KANTOR PELAYANAN PAJAK MADYA A DAN KANTOR PELAYANAN PAJAK MADYA B

2017 ◽  
Vol 5 (1) ◽  
Author(s):  
Etik Ipda Riyani
Keyword(s):  
Information System ◽  
Information Systems ◽  
Path Analysis ◽  
User Satisfaction ◽  
Information Quality ◽  
Tax Compliance ◽  
Quality Information ◽  
Intention To Use ◽  
System Quality

Etik Ipda Riyani: This study aimed to analyze the relationship between the success of the implementation of the information system e-SPT Sales Tax (e-SPT PPN) to tax compliance. The model used in the study was the model of success of information systems updated D & M IS Success Model. This model is based on six measures of success is the quality information system (System Quality), the quality of information (Information Quality), quality of service (Service Quality), user interest (Intention to Use), the satisfaction of users (User Satisfaction), and tax compliance. The population of this research is all taxpayer is incorporated and registered in Madya Tax Office A and B. Researchers using simple random sampling in the sampling. The analytical tool used in this study were Path Analysis (Path Analysis).The results showed the successful implementation of the information system e-SPT PPN with dimensions System Quality, Information Quality, and Service Quality, Intention to Use and User Satisfaction effect on Tax Compliance.Key words: the success of information systems, e-SPT VAT, tax compliance

scholarly journals ANALISIS FAKTOR-FAKTOR PENERIMAAN DAN NIAT KEBERLANJUTAN PENGGUNAAN PORTAL AKADEMIK SIAKAD STMIK AKAKOM MENGGUNAKAN TAM SERTA MODEL DELONE DAN MCLEAN

2018 ◽  
Vol 3 (1) ◽  
pp. 37
Author(s):  
Sur Yanti ◽  
Henry Nugroho
Keyword(s):  
Information System ◽  
User Satisfaction ◽  
Information Quality ◽  
Academic Departments ◽  
Organizational Impact ◽  
System Quality ◽  
Information System Success ◽  
Delone And Mclean ◽  
Information System Success Model

Academic Portal SIAKAD STMIK AKAKOM with address siakad.akakom.ac.id, was built with the aim of improving the quality of performance and services as well as the means of academic interaction between lecturers, students and academic departments based on information technology. Evaluate the success of its application is necessary to always meet its objectives. Based on previous research and basic theory of TAM and DeLone and McLean model hence researcher make model to analyze acceptance factors and intention of sustainability use SIAKAD STMIK AKAKOM. Analyzer used is PLS 3.0. TAM describes the behavioral factors of computer users based on the beliefs, attitudes, intention, and user behaviour relationship. The DeLone and McLean model is an information system success model with three parts of the instrument, the first used to measure the technical success of the system quality, the two measures of semantic success ie the quality of information, and the three measures of effective information system is use, user satisfaction, individual impact and organizational impact. The results of empirical research indicate variable of Information Quality and System Quality that affect the User Satisfaction  towards SIAKAD STMIK AKAKOM, while the sustainability intention using SIAKAD STMIK AKAKOM determined by User Satisfaction variable.

A Study on the Effect of Information Service Level and System Quality on BSC: Focusing on the Mediating Effect of Work Efficiency

2019 ◽  
Vol 118 (2) ◽  
pp. 1-6
Author(s):  
Se-Yun Kim ◽  
Yen-Yoo You ◽  
Seok-Kee Lee
Keyword(s):  
Information System ◽  
Information Systems ◽  
Empirical Data ◽  
Information Service ◽  
Service Level ◽  
Mediating Effect ◽  
System Quality ◽  
Work Efficiency

Background/Objectives: This study aims to empirically identify whether the higher the quality of the system, the more efficient the task and the more impact it has on the BSC items. An empirical data from the information system industry, in which various information systems are highly used, was collected and analyzed. To fulfill the research objective, we first identified the concepts of information systems and BSCs, and then verified how the information service level and quality of systems affect work efficiency and BSCs.

A Study on the Effect of Information Service Level and System Quality on BSC: Focusing on the Mediating Effect of Work Efficiency

2019 ◽  
Vol 118 (8) ◽  
pp. 323-330
Author(s):  
Se-Yun Kim ◽  
Yen-Yoo You ◽  
Seok-Kee Lee
Keyword(s):  
Information System ◽  
Information Systems ◽  
Empirical Data ◽  
Information Service ◽  
Service Level ◽  
Mediating Effect ◽  
System Quality ◽  
Work Efficiency

This study aims to empirically identify whether the higher the quality of the system, the more efficient the task and the more impact it has on the BSC items. An empirical data from the information system industry, in which various information systems are highly used, was collected and analyzed. To fulfill the research objective, we first identified the concepts of information systems and BSCs, and then verified how the information service level and quality of systems affect work efficiency and BSCs.

An Explanatory Study of User Satisfaction

2022 ◽  
pp. 346-369
Author(s):  
Fahmi Ibrahim ◽  
Nurhidayatul Aqilah Gulihana ◽  
Heru Susanto
Keyword(s):  
User Satisfaction ◽  
Information Quality ◽  
Primary Data ◽  
Intention To Use ◽  
System Quality ◽  
Quality Healthcare ◽  
Brunei Darussalam ◽  
Delone And Mclean ◽  
Net Benefits

In achieving one of Brunei Vision 2035, which is to be among the top 10 in the world for quality of life, Ministry of Health (MOH) Brunei Darussalam has responded by implementing Brunei Healthcare Information and Management System (Bru-HIMS) that is equivalent to international best practices. Bru-HIMS has been implemented for about eight years since it first launched on 11 September 2012 where the outcome to user experience is unknown. Hence, this chapter investigates user satisfaction on Bru-HIMS specifically at RIPAS hospital and studies improvement towards providing quality healthcare in Brunei. DeLone and McLean Information System framework is applied to evaluate Bru-HIMS user satisfaction based on the six variables: information quality, system quality, service quality, intention to use and usage, perceived net benefits, and user satisfaction. Questionnaire survey was conducted to obtain primary data from Bru-HIMS. The findings demonstrate positive relationships between the six variables, which indicates Bru-HIMS has positively influenced Bru-HIMS users.

scholarly journals Pengaruh Variabel Kualitas Sistem Informasi Terhadap Kepuasan Pengguna Sistem Informasi Model EUCS

2019 ◽  
Vol 3 (1) ◽  
pp. 23-28
Author(s):  
Erick Sorongan ◽  
Hilmansyah Hilmansyah ◽  
Hadiyanto Hadiyanto
Keyword(s):  
Information System ◽  
Quality Of Service ◽  
User Satisfaction ◽  
Latent Variables ◽  
Structural Equation ◽  
Structural Model ◽  
Equation Model ◽  
System Quality ◽  
External Variable

The application of information systems with various types of convenience offered can reflect the quality of service of an organization, the quality of service can be said to be very good if the service meets the needs and expectations of users. This kind of evaluation can be done by applying a tested model but problems arise when latent variables in the method used are not fully able to identify factors that influence user satisfaction. From the results of research using the end user satisfaction model, the R-Square value is 0.653, which means that 65.3% of user satisfaction can be found through latent variables found in the EUCS model while the remaining 34.7% can be explained through external variables. This study aims to analyze external factors outside the EUCS model, one of which is by using the information system quality variables contained in the Delone and Mclane information system success model. The way to do this is to add an external variable to the EUCS model and then analyze the outer model and analyze the structural model using the structural equation model. The results showed that the independent system quality variable has a t-statistic value of 3.445 or greater than t-table 1.96 which means that the external latent variables of the Delone and Mclean model can be used to explain the satisfaction factors (from the external variable side) of the user information system on the EUCS model.

scholarly journals KUALITAS SISTEM INFORMASI, KUALITAS INFORMASI DAN PERCEIVED USEFULNESS TERHADAP KEPUASAN PENGGUNA AKHIR SOFTWARE ANALISIS KREDIT

2020 ◽  
Vol 10 (3) ◽  
pp. 245-260
Author(s):  
Rizky Herawan Putra ◽  
Nila Aprila ◽  
Fenny Marietza ◽  
Madani Hatta
Keyword(s):  
Information System ◽  
User Satisfaction ◽  
Information Quality ◽  
End Users ◽  
Perceived Usefulness ◽  
System Quality ◽  
End User ◽  
Analysis Software ◽  
Credit Analysis

Influence of information system quality, information quality and perceived usefulness on end-user satisfaction credit analysis software aims is to prove the effect of information system quality on end-user satisfaction credit analysis software, to prove the effect of information quality on end user satisfaction credit analysis software, to prove the effect of perceived usefulness on end user satisfaction credit analysis software, and last to prove the effect of system quality, information quality and perceived usefulness together on end-user satisfaction credit analysis software at PT. Bank Rakyat Indonesia, Tbk Bengkulu Branch. The data analysis method used is multiple linear regression analysis. Hypothesis testing obtained results are the quality of the information system has been proven to affect the satisfaction of end users of credit analysis software at PT. Bank Rakyat Indonesia, Tbk Bengkulu Branch. This means that LAS applications can increase data processing capacity, have a high-security system, have good data correction facilities. The quality of information has been proven to affect the satisfaction of end users of credit analysis software at PT. Bank Rakyat Indonesia, Tbk Bengkulu Branch, meaning LAS software can increase user satisfaction because the credit analysis conducted can produce accurate, reliable, timely, and relevant data. And the last result is Perceived usefulness is proven to affect the satisfaction of end users of credit analysis software at PT. Bank Rakyat Indonesia, Tbk Bengkulu Branch, meaning that the LAS application is very helpful in completing the analysis quickly, the LAS application is able to increase work effectiveness and the LAS application makes it easier for employees to complete work so as to increase user satisfaction. Keywords: Information System Quality, System Quality, User Satisfaction

scholarly journals Influence Quality of Information System, Quality of Information, And Perceived Usefulness On User Accounting Information System Satisfaction

2018 ◽  
pp. 683 ◽  
Author(s):  
Ida Bagus Gede Mawang Mangun Buana ◽  
Ni Gusti Putu Wirawati
Keyword(s):  
Information System ◽  
User Satisfaction ◽  
Information Quality ◽  
Accounting Information ◽  
Perceived Usefulness ◽  
System Quality ◽  
Quality Of Information ◽  
Accounting Information System ◽  
System Information

PDAM Tirta Mangutama is one of the regional companies that have integrated accounting information system in managing employees' performance in providing accurate accounting information. Large working area of course must be balanced with good performance. The purpose of this study is to determine the effect of quality information systems, information quality, and perceived usefulness on user satisfaction accounting information system. This research is causal explanatory relationship. The research was conducted at PDAM, located at Jalan Bedahulu No 3 Denpasar. The result of research is Quality accounting information system, information quality and perceived usefullness have positive and significant influence on user satisfaction of Accounting Information System. Coefficient of determination (R2) of 0.554 this means 55.4 percent of user satisfaction Accounting Information on PDAM Tirta Mangutama Badung regency influenced by variable of Quality Accounting Information System, Information Quality, and Perceived Usefulness, on the contrary 44,6 percent influenced by variables others not examined.

scholarly journals Hubungan Kualitas Sistem Informasi Farmasi dengan Pengguna Sistem Informasi Farmasi dalam Mendukung Pengelolaan Obat di Puskesmas Kota Yogyakarta

2021 ◽  
Vol 2 (1) ◽  
pp. 77-85
Author(s):  
Amrina Amalia Yogananda
Keyword(s):  
Information System ◽  
Health Center ◽  
User Satisfaction ◽  
System Quality ◽  
Primary Health Center ◽  
Net Benefit ◽  
Cross Sectional ◽  
Primary Health ◽  
System User

ABSTRAK/ABSTRACT Penggunaan sistem informasi dalam pelayanan kefarmasian diharapkan membantu farmasis untuk melakukan pengelolaan obat. Suatu sistem informasi farmasi yang dikembangkan perlu dilakukan uji coba dan evaluasi sebelum diimplementasikan di suatu institusi. Tujuan penelitian untuk melakukan evaluasi sistem informasi farmasi dan mengetahui hubungan antara kualitas sistem informasi farmasi terhadap pengguna sistem informasi farmasi. Penelitian merupakan penelitian cross sectional dengan pendekatan analitik, dilakukan di puskesmas kota Yogyakarta. Instrumen penelitian yang digunakan adalah kuesioner dan wawancara. Subjek penelitian adalah 15 apoteker pengelola obat di puskesmas kota Yogyakarta yang bersedia mengisi kuesioner. Data yang diperoleh adalah data tingkat penggunaan, kepuasan pengguna, kualitas sistem, kualitas informasi, kualitas layanan, dan manfaat penggunaan sistem informasi farmasi. Data dianalisis dengan korelasi Pearson. Hasil penelitian menunjukkan kualitas teknologi, pengguna, dan manfaat penggunaan sistem informasi farmasi dinilai cukup baik oleh responden dengan nilai 53,33 - 93,33%. Tidak ada hubungan antara kualitas PSS terhadap pengguna sistem informasi farmasi (r = 0,360; p > 0,05). Ada hubungan antara pengguna informasi farmasi terhadap manfaat penggunaan sistem informasi farmasi (r = 0,758; p < 0,05). Kata kunci: kualitas sistem informasi farmasi, pengguna sistem informasi farmasi, pengelolaan obat, puskesmas    The use of information system in pharmaceutical care is expected to help pharmacist to manage the drug. Pharmaceutical information system needed to be tested before implementation. The aim of the study is to evaluate the pharmaceutical information system and analyze the correlation between quality of pharmaceutical information system, user of pharmaceutical information system, and net benefit. This study was analytical study with cross sectional design in Yogyakarta primary health center. The instruments were questionnaire and interview. The respondent of the study was 15 pharmacists in Yogyakarta primary health center that willing to fill out the questionnaire. The data that gained was system use, user satisfaction, system quality, information quality, service quality, and net benefit then to be analyzed with Pearson correlation. The result of the study was quite good in pharmaceutical information system quality, user of pharmaceutical information system, and net benefit (53,33 -93,33%). There was no correlation between quality of pharmaceutical information system to user. There was correlation between pharmaceutical information system user to net benefit (r = 0,758; p < 0,05). Keywords: quality of pharmaceutical information system, users of pharmaceutical information system, drug management, primary health center

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