scholarly journals Analisis Kualitas Pelayanan dan Fasilitas Day-Spa di Medan

2020 ◽  
Vol 18 (2) ◽  
pp. 44-55
Author(s):  
Shafira Ayu Syukrani ◽  
◽  
M. Rezki Setiawan ◽  
Ferdiana Shinta Triliasa ◽  
Dandi Nostiagi Rosta ◽  
...  
Keyword(s):  
College Students ◽  
Consumer Behavior ◽  
Research Methods ◽  
Quality Of Services ◽  
User Needs ◽  
Shopping Malls

The purpose of this study is to find out the quality of services and Day-Spa facilities that correspond to user needs, especially Ubud Family Reflexology, De Spa, and Zengarden in Medan. In Medan City, day-spas are located are many located near shopping malls, elite settlements, office complex, and commercial areas. They are widely consumed by office executives, socialite mothers, college students, babies, and toddlers. In designing a spa building, it needs to observe and consider psychological users, especially consumers, it should be noted that facilities and privacy levels in the room are affecting consumer behavior. The research methods use interviewing, observing, and analyzing the document study. The results from this study indicate that day-spa buildings in Medan do not apply standard facilities and spa services.

Social Research Methods Used in Moving the Traditional Usability Approach Towards a User-Centered Design Approach

2009 ◽  
Vol 4 (4) ◽  
pp. 36-53
Author(s):  
Horia D. Pitariu ◽  
Daniela M. Andrei ◽  
Adriana M. Guran
Keyword(s):  
Research Methods ◽  
Design Process ◽  
Social Research ◽  
Web Design ◽  
Needs Analysis ◽  
User Needs ◽  
Main Concern ◽  
User Centered Design ◽  
The People

The present chapter focuses on the idea of rethinking the concept of usability moving from the traditional view of usability expressed in the internal characteristics of the product towards usability understood as deriving from the quality of interactions between humans, their work and the web design product. Usability is not only an add-on or a final result in the design process but it is embedded as a main concern within the design process itself. Related to this perspective on usability, the authors discussed the design models which can support it and argued on the importance of using social research tools for a better understanding of the people and their needs starting with the very first stage of design. Further on the authors have provided a brief description of the most frequently used research methods in user needs analysis (interviews, focus groups and surveys) together with short guidelines in preparing and using these methods. The last part is dedicated to the illustration of user needs analysis taken from two of their research projects.

scholarly journals The Effect of Service Quality and Marketing Programs on Third Party Funds

2019 ◽  
Vol 1 (1) ◽  
pp. 8-12
Author(s):  
Putri Rahmawati Septya ◽  
Pramudya A Taufik ◽  
Zacky Yusuf
Keyword(s):  
Service Quality ◽  
Research Methods ◽  
Quantitative Research ◽  
Third Party ◽  
Quality Of Services ◽  
Bank Branch ◽  
Quantitative Research Methods

Competition between banks is currently very tight. To win the competition the bank must pay attention to the needs and desires of its customers. The quality of services and marketing programs is thought to play an important role in the growth of Third Party Funds. This study aims to examine the Effect of Service Quality and Marketing Programs on Third Party Funds at DKI Bank Sunter Branch. This research uses quantitative research methods by distributing questionnaires. The population of this research is all new customers in 2018 at DKI Bank  Branch Sunter, which numbered 1000 customers, with a sample of 150 respondents. The results showed that partially and simultaneously the quality of services and marketing programs had a significant effect on Third Party Funds

scholarly journals Modernization of the system for providing governmental services of local authorities in Ukraine in the context of decentralization reform

2018 ◽  
pp. 94-101
Author(s):  
Svitlana Kucherenko ◽  
Viacheslav Riznyk
Keyword(s):  
Research Methods ◽  
Local Governments ◽  
Public Services ◽  
Voluntary Association ◽  
Quality Of Services ◽  
Local Authorities ◽  
Administrative Services ◽  
Electronic Service ◽  
Laws And Regulations

The subject of research is the process of modernization of the system of provision of state services of local authorities in Ukraine. The purpose of the article is to clarify the current level of public service provision by local authorities and to develop ways to improve the functioning system of administrative services in the united territorial communities of Ukraine. The aim of the article are: to examine the essence of decentralization and reveal the mechanism of functioning of the united territorial communities; reveal the content of the extended powers of local governments; explore the conceptual framework of state incentives for the process of voluntary association of communities in Ukraine; to identify the real degree of quality, availability and approach of management services to the population through the network of centers providing administrative services; reveal the problems of coexistence and duplication of functions of the district and society; explore promising areas of municipal cooperation and identify the leading regions; consider the functions of the Ukrainian electronic service iGov and justify the problems and prospects for its implementation in the process of public services of local authorities in Ukraine modernization. Research methods. In the process of research, the following general and specific scientific research methods were applied: a systematic approach, methods of logical generalization and comparison, scientific abstraction, methods of synthesis, logical generalization and analogies. The methodological base of the research was made by scientific works of domestic and foreign scientists and leading specialists, analytical materials on the research problem. Results of the work. The essence of decentralization and the mechanism of functioning of united territorial communities are revealed. Analyzed changes in the powers of local governments and highlighted the mechanism for the provision of administrative services. The directions of state stimulation of the process of voluntary association of communities in Ukraine are investigated. It was revealed that in spite of the fact that the united communities received the authority and resource of the population are partially or completely dissatisfied with the quality of services provided by local authorities. The problem of duplication of functions of structural divisions is revealed - a district-united community. The necessity of the development and adoption of effective by-laws and regulations has been substantiated, and they regulate the procedure for the application and implementation of existing laws in the field of decentralization and self-government. The prospective directions of municipal cooperation are investigated and it is revealed that Poltava region is the leader in Ukraine in the number of concluded inter-municipal cooperation agreements. Analyzed international technical assistance projects aimed at reforming self-government. The Ukrainian electronic service iGov and the reasonable prospects of its widespread implementation have been investigated. Practical implications. The results of the study can be used by both local and state authorities to consider the possibilities of modernization of public services in Ukraine in the context of decentralization reforms. Conclusions.  The study led to the conclusion that today the population is partially or completely dissatisfied with the quality of services provided by local authorities. However, we believe that Ukraine is able to modernize state services of local authorities and bring them as close as possible to citizens. To improve the functioning of the system of providing administrative services in the united territorial communities of Ukraine, in our opinion, it is necessary: to develop effective by-laws and regulations that regulate the procedure for applying and implementing laws on local self-government; ensure the organizational unity of the front office and back office of the centers providing administrative services of the united territorial communities; to expand the list of administrative services provided to residents of united territorial communities; provide state support for expanding the network of united territorial communities to cover the entire territory of Ukraine; develop and implement educational programs for certain categories of civil servants and officials of local governments in the provision of administrative services; to ensure the widespread introduction and use in the regions of the electronic portal of state services iGov, which will make it possible to effectively combat corruption and improve business processes in state and municipal authorities.

Social Research Methods used in Moving the Traditional Usability Approach Towards a User-Centered Design Approach

2010 ◽  
pp. 225-242
Author(s):  
Horia D. Pitariu ◽  
Daniela M. Andrei ◽  
Adriana M. Guran
Keyword(s):  
Research Methods ◽  
Design Process ◽  
Social Research ◽  
Web Design ◽  
Needs Analysis ◽  
User Needs ◽  
Main Concern ◽  
Design Models ◽  
The People

The present chapter focuses on the idea of rethinking the concept of usability moving from the traditional view of usability expressed in the internal characteristics of the product towards usability understood as deriving from the quality of interactions between humans, their work and the web design product. Usability is not only an add-on or a final result in the design process but it is embedded as a main concern within the design process itself. Related to this perspective on usability, the authors discussed the design models which can support it and argued on the importance of using social research tools for a better understanding of the people and their needs starting with the very first stage of design. Further on the authors have provided a brief description of the most frequently used research methods in user needs analysis (interviews, focus groups and surveys) together with short guidelines in preparing and using these methods. The last part is dedicated to the illustration of user needs analysis taken from two of their research projects.

scholarly journals Consumer Eating Behavior and Opinions about the Food Safety of Street Food in Poland

Nutrients ◽  
2021 ◽  
Vol 13 (2) ◽  
pp. 594
Author(s):  
Michał Wiatrowski ◽  
Ewa Czarniecka-Skubina ◽  
Joanna Trafiałek
Keyword(s):  
Consumer Behavior ◽  
Food Safety ◽  
Fast Food ◽  
Consumer Preference ◽  
Quality Of Services ◽  
Street Food ◽  
Food Outlets ◽  
Hygiene Practices ◽  
Eating Out

Street food plays an increasingly important role in the nutrition of the inhabitants of European cities. Our study aimed to analyze Polish consumers’ attitudes toward food offered in street food outlets, consumers’ eating out behavior, and the factors that determine their choice of meals from street food vendors. A survey was conducted of 1300 adult respondents who eat street food in Poland. The research enabled a detailed and comprehensive assessment of consumer behavior toward the use of street food outlets, as well as consumer opinions on vendors’ functioning, including hygiene and meals offered. Factors determining the frequency of street food consumption, preferred food types, and factors influencing the use of such outlets were identified. The most important factors were the quality of services and meals, personal preferences and price. Using cluster analysis, consumer profiles based on the types of street food outlets and food preferred were identified. Four main street food consumer preference profiles were identified: ‘burger-enthusiasts’, ‘kebab-enthusiasts’ and ‘ice-cream enthusiasts’, and ‘no specific-oriented consumers’. The Internet and social media were identified as information and promotion channels for this form of gastronomy. Results also revealed Polish consumer behavior and opinions about the food safety of street food in Poland. In summary, in Poland the habits of eating typical Polish homemade dishes is being replaced by eating meals in street food outlets, which can be classified as fast food. Increasing consumer knowledge and awareness of the quality and safety of street food may counteract improper hygiene practices of sellers.

How Does Knowledge Sharing Among Advisors From Different Disciplines Affect the Quality of the Services Provided to the Family Business Client? An Investigation From the Family Business Advisor’s Perspective

2013 ◽  
Vol 26 (3) ◽  
pp. 256-270 ◽  
Author(s):  
Emma Su ◽  
Junsheng Dou
Keyword(s):  
Qualitative Research ◽  
Knowledge Sharing ◽  
Research Methods ◽  
Family Business ◽  
Quality Of Services ◽  
Systematic Analysis ◽  
The Family ◽  
Underlying Mechanisms ◽  
Advising Services

This study examined how, from the family business advisor’s perspective, knowledge sharing among external individual advisors can affect the quality of services provided to the family business client. Using qualitative research methods, we found that knowledge sharing improved the quality of advising services through four mechanisms: (a) by improving the accuracy of issue identification, (b) by achieving a systematic analysis of the issue, (c) by arriving at an integrated total solution, and (d) by increasing the credibility of the provided solution. This study has important implications for literature in the field of family business advising, as it explains the underlying mechanisms through which knowledge sharing among individual external advisors enhances the quality of advising services.

scholarly journals Kualitas Pelayanan Pembuatan Tanda Izin Masuk Daerah Keamanan Terbatas atau Kartu Pas Orang di Unit Penyelenggara Bandar Udara Tjilik Riwut Palangka Raya

2016 ◽  
Vol 2 (2) ◽  
pp. 34-36
Author(s):  
Karyadi Karyadi ◽  
Miftahul Hestiana
Keyword(s):  
Qualitative Research ◽  
Quality Of Service ◽  
Service Quality ◽  
Research Methods ◽  
Secondary Data ◽  
Class I ◽  
Primary Data ◽  
Quality Of Services ◽  
Unit Operator

The purpose of the research is to explain and describe the Quality of Services for Making a Limited Security Entry Permit or Pass People Card at the Unit Office for the Tjilik Riwut Class I Airport in Palangka Raya. The type of research used in this study is descriptive with qualitative research methods. The type of data in this study is primary data, that is, from the officers making the Entrance Sign for Limited Security Area or Pas Card and the applicants. While secondary data comes from official documents related to this study such as SOP for Pas People. Techniques for collecting data using interviews, observation, and documentation. The focus of his research was the Making of Limited Security Area Entry Signs or Pass People Cards at Unit Offices Organizing the Tjilik Riwut Class I Airport in Palangka Raya. Based on the results of the study, the quality of service provided by the Office of the Unit Operator of Class I Tjilik Riwut Palangka Raya Airport is still not optimal, because of the five service quality indicators there are three indicators that have not run well, namely indicators of Tangibles, Reliability, and Empathy, while two indicators that have gone well are indicators of Responsiveness and Assurance

Cultural Competency Methodological and Data Strategies to Assess the Quality of Services in Mental Health Systems of Care

2002 ◽  
Author(s):  
Carole Siegel ◽  
Gary Haugland ◽  
Ethel Davis Chambers ◽  
Carmen Aponte ◽  
Ralph Blackshear ◽  
...  
Keyword(s):  
Mental Health ◽  
Health Systems ◽  
Cultural Competency ◽  
Systems Of Care ◽  
Quality Of Services ◽  
Mental Health Systems
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