Intervention of HRM in Management of Un-Organized Service Industry in India

2017 ◽  
Vol 3 (02) ◽  
Author(s):  
Gouri Shankar Sharma ◽  
Gaurav Aagarwal
Keyword(s):  
Service Sector ◽  
Service Industry ◽  
Service Industries ◽  
Small Scale ◽  
Government Control ◽  
Time Service ◽  
Service Institution ◽  
The Government ◽  
Modern Era ◽  
Major Industry

From traditional era to modern era of industrialization changed so much, we saw so many changes in manufacturing and service industry in India. Now day’s government also promoting small scale companies mostly in service sector and even in India more than 80% of service sector are un-organized, where so many small players came to the field of service industry and they did so many changes in the field of service delivery. Earlier Service industries were runs and management by different government control agencies or by the government itself. Late 80s and 90s so many private stake holders came into the service sector. Government also developed PPP model of investment and management. These companies are setup and run by government sponsored facilities and incentives. At present time service is one the major industry were large number of humans are involved like other construction, mining and steel sectors etc. So, it became much more important to adopt modern HRM interventions to manage un-organized service institution India.

Impact of resource reconfiguration on total factor productivity of service industry

2020 ◽  
pp. 002072092094057
Author(s):  
Yanhui Hu ◽  
Mengmeng Wang
Keyword(s):  
Structural Changes ◽  
Optimal Allocation ◽  
Service Industry ◽  
Service Industries ◽  
Production Factor ◽  
Marginal Production ◽  
Monopoly Industry ◽  
The Government ◽  
Marginal Returns ◽  
Resource Reconfiguration

Using the Chenery-Syrquin model, this paper investigates the effect of resources reallocation on the TFP of China’s service industry from 2003 to 2016.The main findings are as follows: there are significant structural changes in the production factor configuration of various industries within the service industry. The growth of service industry is still driven mainly by factor input. The resource reconfiguration effect has not yet become the main force driving the growth of TFP of the service industry. However, the structural dividend has become more and more obvious after 2008. The marginal production of capital in most service industries has reached a stage of total reduction and rapid convergence, and there is a convergence of marginal returns of capital within the service industry. The marginal production of labor in most service industries is on the stage of decrease in growth rate and increase in the total amount. Although the marginal production of labor still exhibits divergent characteristics, it has begun to show signs of convergence at the end of the study period. There are phenomena of “mismatching resources”, and the state control or monopoly industry is more serious. The government should improve the property rights system, expand openness, and formulate supporting policies to different industries to promote the optimal allocation of resources.

Team microfranchising as a response to the entrepreneurial capacity problem in low-income markets

2015 ◽  
Vol 11 (1) ◽  
pp. 69-88 ◽  
Author(s):  
Adam Camenzuli ◽  
Kevin McKague
Keyword(s):  
Low Income ◽  
Service Sector ◽  
Economies Of Scale ◽  
Critical Mass ◽  
Service Industries ◽  
Future Research ◽  
Small Scale ◽  
Developed Country ◽  
Content Type ◽  
And Training

Purpose – Drawing on a qualitative study of youth microfranchising in the Tanzanian computer sales, service, and training sector, the purpose of this study is to identify the challenges and advantages of a team-based approach to owning and operating a microfranchise business in the context of a least developed country. However, disadvantaged entrepreneurs typically still lack a critical mass of specialized technical skills and general managerial skills to manage a differentiated and competitive microenterprise business. A team-based approach to microfranchising can allow for combining specialized skills among more than one business owner; however, the potential risks and opportunities of team-microfranchising have not been studied. This study makes a contribution toward filling this gap by identifying five challenges and five advantages of team microfranchising which provide guidance for future research and practice. Design/methodology/approach – Qualitative data (interviews, observation and archival documents) were analyzed from an in-depth case study of youth microfranchising in the Tanzanian computer sales, service and training sector. Findings – Results revealed that microfranchise businesses in sectors that require multiple complementary higher-level skills are suited to a team microfranchise approach. Findings suggest that the greater the limitations on franchisee skills and the more pronounced the lack of public goods and institutions, the greater the potential for team microfranchising to overcome the entrepreneurial capacity constraints and institutional voids in low-income market contexts. Further, team-based microfranchises may be able to compete more effectively in sectors where economies of scale are not a significant factor, such as service industries and small-scale niche manufacturing. Also identified are five potential challenges and five areas of opportunity for practitioners seeking to implement a team-microfranchise approach. Research limitations/implications – The current study examined microfranchising among teams of youth in the Tanzanian computer sales and service sector. Further research could examine team microfranchising among other demographic groups in different sectors and the different regulatory, institutional and cultural contexts of other regions and countries. Social implications – If developed effectively in the right contexts, the team-based approach to microfranchising can potentially double the job-creation impacts of microfranchising ventures. Originality/value – This study is the first to assess the viability and boundary conditions of a team-based approach to microfranchising.

Impact Of Emerging Managerial Practices On The Performance Of Indian Hotel Industry

2018 ◽  
Vol 8 (1) ◽  
Author(s):  
Mr.Mukesh Singh
Keyword(s):  
Market Orientation ◽  
Service Industry ◽  
Hotel Industry ◽  
Strategic Culture ◽  
Innovative Strategy ◽  
Managerial Practices ◽  
The People ◽  
The Government ◽  
Set Up ◽  
Modern Era

"Innovation and Market Orientation collectively are considered as the best pillar for the continued existence of any business especially in case of service industry. Hotel Industry also falls in the same purview. Hotel industry in our country, is witnessing most important transformation from conventional to modern era practises. The emerging needs in new sector have arrived from both foreign and domestic visitors. With the view to cope- up with this diverse and mounting demand of the diverse visitors the service industry is striving to create lucrative products to deal with the flamboyant want of the visitors. The government of India has also set itself on pace to fetch an innovative strategy for the emancipation of Indian hotel industry. For example government has introduced schemes to ease the investment by the people and schemes to provide better connectivity by air and land. Government has also put much emphasis on the development of infrastructural reforms of the country for the better growth of hotel industry in our country. This paper puts much emphasis on the emerging Managerial practices like Innovation, Market Orientation trend and its impact on the performance of Indian hotel industry which has drastically shaped the positive set-up of the overall industry. Paper also states the force of emerging customs in the hotel industry and the Indian economy at large from 1990 onwards this conceptual paper would debate for the significance of market orientation and innovation as a strategic culture.

China service sector growth driver can only go so far

2016 ◽  
Keyword(s):  
Local Governments ◽  
Service Sector ◽  
Geographic Location ◽  
Sharing Economy ◽  
Chinese Economy ◽  
Service Industries ◽  
Content Type ◽  
Services Sector ◽  
The Government ◽  
New Jobs

Subject China's services sector. Significance Service industries now account for more than half of the Chinese economy. The government hopes that continued growth in the service sector will boost domestic consumption and create enough new jobs to absorb those lost from heavy industry and manufacturing. However, many of the service positions created so far are low-paid and insecure. Moreover, large numbers of workers are effectively excluded from these new jobs because of their age, skill level or geographic location. Impacts Jobs created by e-commerce and the 'sharing economy' will negatively affect workers in traditional retail and taxi services. Employers' reluctance to train staff and local governments' inability to offer retraining will hamper efforts to bridge the skills gap. Elderly workers laid off in China's north-eastern rust belt will be particularly hard-hit and the least able to adapt. Frustration and anger among the workforce caused by long-term unemployment and underemployment will lead to greater social instability.

Exploring competitive priorities in the service sector: evidence from India

2019 ◽  
Vol 11 (2) ◽  
pp. 167-186 ◽  
Author(s):  
Fazli Idris ◽  
M. Muzamil Naqshbandi
Keyword(s):  
Service Sector ◽  
Service Industry ◽  
Service Industries ◽  
New Delhi ◽  
Service Firms ◽  
Competitive Priorities ◽  
Content Type ◽  
High Performing ◽  
Services Sector ◽  
Competitive Priority

Purpose The purpose of this study is to explain the components of competitive priorities of Indian service firms, to find out the competitive priorities of different service industries in India and to find out how these competitive priorities change across low- and high-performing service firms. Design/methodology/approach An empirical study of 166 firms from five different service industries is undertaken in New Delhi and its surroundings. Findings The results reveal the presence of three competitive priorities in the services sector in India: cost, flexibility and quality/delivery, with quality/delivery being the most distinctive competitive priority. Hotel and auto-repair industries are found to be focused on controlling costs, while hospitals, banks and private colleges prioritized quality/delivery. For high-performing firms, cost is the top most competitive priority, followed by quality/delivery and flexibility, while for low-performing firms, quality/delivery remains the top most competitive priority, followed by flexibility and cost. Originality/value The paper enhances the understanding of competitive priorities in the Indian services sector. The identification of competitive priorities of different service industries in India and their dynamics across different industries add value to the current literature and fill an important research gap. Additionally, surveying diverse industries in this paper reveals a holistic picture of the Indian service industry and helps achieve some degree of cross-industry perspective.

Developing the framework of sustainable service supply chain balanced scorecard (SSSC BSC)

2019 ◽  
Vol 68 (1) ◽  
pp. 148-170 ◽  
Author(s):  
Fahimeh Aliakbari Nouri ◽  
Mohsen Shafiei Nikabadi ◽  
Laya Olfat
Keyword(s):  
Balanced Scorecard ◽  
Service Sector ◽  
Service Industry ◽  
Service Industries ◽  
Three Dimensions ◽  
Content Type ◽  
Financial Measures ◽  
The Balanced Scorecard ◽  
Fuzzy Delphi ◽  
Social And Environmental Performance

PurposeThe purpose of this paper is to provide a framework to assess the sustainability of service supply chains (SC) based on the concept of the balanced scorecard and three dimensions of sustainability, namely economic, social, and environmental performance.Design/methodology/approachAfter reviewing the literature and interviewing the experts, the preliminary list of identified general criteria is categorized in the four perspectives. Then, to select the most important factors in hospital SC, 15 experts evaluated the identified criteria by questionnaires of Fuzzy Delphi Method. Then, interpretative structural modeling was applied to identify the interrelations between the perspectives and between the criteria.FindingsThe framework includes four perspectives, financial; service SC operations; stakeholders’ satisfaction in the direction of sustainability; and learning, growth, and innovation, to improve the SC for sustainability in the service industry. According to the results, the identified criteria are interrelated.Practical implicationsThe paper provides an important reference to assess the sustainability of service SCs. It will be beneficial in strategic and operational decision-making in service industries.Originality/valueReviewing the literature shows that the concept of sustainability of service SCs is still immature. The paper is a preliminary effort to identify the general criteria of sustainability and their interrelations in the service sector. The presented general framework links the financial measures with the environmental and social measures. It helps to maintain the balance between the sustainability goals for the service SC managers. It can be modified and applied in different service sectors.

scholarly journals Information and Communication Technology Service Industry Development in Indonesia

2017 ◽  
Vol 5 (3) ◽  
pp. 50-82
Author(s):  
Kautsarina Kautsarina ◽  
Onny Rafizan ◽  
Ahmad Budi Setiawan ◽  
Ashwin Sasongko Sastrosubroto
Keyword(s):  
Information And Communication Technology ◽  
Communication Technology ◽  
Service Industry ◽  
Service Industries ◽  
Telecommunication Sector ◽  
Technology Service ◽  
Information And Communication ◽  
Ict Service ◽  
Ict Infrastructure ◽  
The Government

With the Indonesian Commitment to fulfill the Millennium Development goals which are mainly aimed to improve quality of life, followed by similar commitments to empower Information and Communication Technology (ICT) to achieve those goals, ICT developments in Indonesia has been growing very fast.Basically, the developments of ICT Infrastructure are based on several basic methods. Firstly, the ICT backbones were developed with the support of the Government, then liberalization of the ICT Service Industries was caried out so that private companies are encouraged to develop ICT business, followed by subsidized ICT services for selected areas where ICT services cannot be carried out feasibly. In addition, with the growing democracy in Indonesia, application and content are also liberalized, resulting fast growth of application and content provider, and this has pushed also the development of ICT Infrastructures by private companies.This paper will review the development of ICT service Industries in Indonesia, the history of how the industries was developed, both the policy as well as the development itself. This is followed by the description of the current situation. The future plan of ICT development will be also included. A more in depth explanation is given for the Telecommunication sector. 

scholarly journals Service industry to provide employment in rural Russia and provide sustainability – Republic of Karelia case study

2021 ◽  
Vol 284 ◽  
pp. 07003
Author(s):  
Igor N. Aleksandrov ◽  
Aleksey E. Parshukov ◽  
Marina Yu. Fedorova
Keyword(s):  
Service Sector ◽  
Service Industry ◽  
Economic Sectors ◽  
Rural People ◽  
Time Service ◽  
Postindustrial Economy ◽  
Economic Diversity ◽  
The Republic ◽  
Important Objective

The objective of the paper is to analyses the development of the service industry in Russian Federation to understand whether the country crossed the threshold of the postindustrial economy. We see that the development of service industry in Russia not stable and shows decline. At the same time, service industry gives new options to rural people and rural territory to broaden economic diversity and make it less damaged by mining activities. The service sector provides new opportunities for rural people in search of a job. The authors revise the average month wages in different economic sectors in the Republic of Karelia. The first objective is to find out the sectors with the highest wages. But the second and the most important objective was to find average wages in services sectors and weather they can attract people to village. Authors revise main problem preventing the development of service sector, notably, info communicational services and proposes some solutions.

scholarly journals Information and Communication Technology Service Industry Development in Indonesia

2017 ◽  
Vol 5 (3) ◽  
pp. 50
Author(s):  
Kautsarina Kautsarina ◽  
Onny Rafizan ◽  
Ahmad Budi Setiawan ◽  
Ashwin Sasongko Sastrosubroto
Keyword(s):  
Information And Communication Technology ◽  
Communication Technology ◽  
Service Industry ◽  
Service Industries ◽  
Telecommunication Sector ◽  
Technology Service ◽  
Information And Communication ◽  
Ict Service ◽  
Ict Infrastructure ◽  
The Government

With the Indonesian Commitment to fulfill the Millennium Development goals which are mainly aimed to improve quality of life, followed by similar commitments to empower Information and Communication Technology (ICT) to achieve those goals, ICT developments in Indonesia has been growing very fast.Basically, the developments of ICT Infrastructure are based on several basic methods. Firstly, the ICT backbones were developed with the support of the Government, then liberalization of the ICT Service Industries was caried out so that private companies are encouraged to develop ICT business, followed by subsidized ICT services for selected areas where ICT services cannot be carried out feasibly. In addition, with the growing democracy in Indonesia, application and content are also liberalized, resulting fast growth of application and content provider, and this has pushed also the development of ICT Infrastructures by private companies.This paper will review the development of ICT service Industries in Indonesia, the history of how the industries was developed, both the policy as well as the development itself. This is followed by the description of the current situation. The future plan of ICT development will be also included. A more in depth explanation is given for the Telecommunication sector. 

Services Marketing

2017 ◽  
pp. 15-42
Author(s):  
Tulika Sood
Keyword(s):  
Economic Growth ◽  
Health Care ◽  
Information Technology ◽  
Service Sector ◽  
Service Industries ◽  
Services Sector ◽  
Finance Management ◽  
Tourism Education ◽  
Key Drivers ◽  
The Government

Service Sector which is considered to be the sector of the millennium and one of the key drivers of India's economic growth. The objective of the chapter is to identify the growth and challenges of the sector. The chapter also portrays some of the developments and major investments by companies in the services sector in India. The Government of India recognizes the importance of promoting growth in services sectors and provides several incentives in wide variety of sectors such as health care, tourism, education, engineering, communications, transportation, information technology, banking, finance, management, among others. The chapter provides a sneak peek into the various service industries in India.

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