Frank Aydelotte: AT&T's First Writing Consultant, 1917–1918

In 1917 Frank Aydelotte, an English professor at MIT, became AT&T's first outside writing consultant. Because many of its older, better-educated male employees had been mobilized to fight World War I, the company found itself with numerous young, poorly-educated employees. Drawing on the humanistic approach to writing instruction that he had developed at MIT in his book English and Engineering, Aydelotte created a year-long program at AT&T that taught employees to think and write about issues important to their work. The course is important for two reasons: first, it offers insight into the kinds of early consulting work that English professors did, and, second, it shows that Aydelotte's humanistic approach to technical communication worked as well in business as it did in academic settings.