scholarly journals Examining tweet content of the turkish ministry of health during covid-19: a qualitative analysis (Preprint)

2021 ◽  
Author(s):  
Mi̇kai̇l Özdemi̇r
Keyword(s):  
Crisis Management ◽  
Health Professionals ◽  
Public Information ◽  
Communication Process ◽  
Government Agencies ◽  
Ministry Of Health ◽  
The Public ◽  
Regular Production ◽  
Scientific Approach ◽  
Twitter Account

BACKGROUND Health communication has become more critical than ever during the COVID-19 pandemic. Recently, many officials and government agencies have made public information through this channel, which has made Twitter an alternative reliable media organ. OBJECTIVE The present study focuses on the posts made on the official Twitter account of the Turkish Ministry of Health on the communication process during the COVID-19 pandemic. METHODS In this qualitative study, a total of 1,349 unique COVID-19-related tweets posted between 1 March and 31 December 2020 were identified. The tweets were evaluated using the content analysis approach by two investigators. RESULTS Six primary themes emerged regarding the content of the messages: providing information, warning to the community, motivating people and morale-boosting, improving cooperation, scientific approach, and advice to the community. It was observed that the incidence of cases and the frequency of the tweets about motivating people and providing information themes were parallel. In addition, the warning to community tweets peaked towards the middle of the pandemic (August 2020), and then the dose of posts on this subject decreased. In addition, while the frequency of warning to community tweets towards the middle of the pandemic increased, then the dose of posts on this topic decreased. CONCLUSIONS This study has shown that the Ministry of Health uses Twitter frequently and effectively to reach the public more easily in the fight against the pandemic. In the future waves of COVID-19 or other pandemics, the planned and regular production of these "tweets" by health professionals will provide a more transparent crisis management opportunity by taking the fear of the public related to the pandemic. This study can provide insights to health officials and government agencies for crisis communication publicizing health information via social media.

The United Nations and Its Public

1960 ◽  
Vol 14 (1) ◽  
pp. 60-91 ◽  
Author(s):  
Richard N. Swift
Keyword(s):  
Public Relations ◽  
United Nations ◽  
Good Reason ◽  
Public Information ◽  
Civil Servants ◽  
Government Agencies ◽  
The Public ◽  
The United Nations ◽  
Governmental Functions

No governmental functions are traditionally more suspect than those relating to public information. National legislators always demur at the public relations work of civil servants. They inevitably assume (at times, with good reason) that appropriating funds to inform people about the performance of government agencies only helps to preserve the bureaucracy and to create and nurture a public which ultimately will bring pressure to bear upon the legislature itself.

scholarly journals Analysis of Public Perception of the Israeli Government’s Early Emergency Instructions Regarding COVID-19: Online Survey Study

10.2196/19370 ◽  
2020 ◽  
Vol 22 (5) ◽  
pp. e19370 ◽  
Author(s):  
Anat Gesser-Edelsburg ◽  
Ricky Cohen ◽  
Rana Hijazi ◽  
Nour Abed Elhadi Shahbari
Keyword(s):  
Risk Perception ◽  
Crisis Management ◽  
Online Survey ◽  
Threat Perception ◽  
Ministry Of Health ◽  
The Public ◽  
Economic Threat ◽  
Source Of Information ◽  
Credible Source ◽  
Overall Risk

Background On March 11, 2020, the World Health Organization (WHO) officially declared coronavirus disease (COVID-19) to be a pandemic. This posed challenges to many countries, prominent among which is communication with the public to gain their cooperation. Israel faces different challenges from other countries in its management of the COVID-19 crisis because it is in the midst of a deep constitutional crisis. Objective The objective of this paper was to examine the response of the Israeli public to the government’s emergency instructions regarding the pandemic in terms of correlations between overall risk perception and crisis management; overall risk perception and economic threat perception; crisis management and compliance with behavioral guidelines; and crisis management and economic threat perception. We also made comparisons between crisis management and spokesperson credibility and between crisis management and the credibility of information sources. Methods The sample was established using an online survey that enabled rapid and effective distribution of an online questionnaire during the COVID-19 crisis. The self-selection online survey method of nonprobability sampling was used to recruit participants (N=1056) through social network posts asking the general public (aged ≥18 years) to answer the survey. Results Participants aged ≥65 years perceived higher personal risk compared to those aged 18-30 years (mean difference 0.33, 95% CI 0.04-0.61) and those aged 46-64 years (mean difference 0.38, 95% CI 0.12-0.64). Significant correlations were found between overall risk perception and attitudes toward crisis management (r=0.19, P<.001), overall risk perception and economic threat perception (r=0.22, P<.001), attitudes toward crisis management and compliance with behavioral guidelines (r=0.15, P<.001), and attitudes toward crisis management and economic threat perception (r=–0.15, P<.001). Participants who perceived that the prime minister was the most credible spokesperson evaluated the crisis management significantly higher than all other groups. The crisis management was evaluated significantly lower by participants who stated that infectious disease specialists were the most credible spokespersons. Participants for whom the Ministry of Health website was the most credible source of information evaluated the crisis management higher than all other groups. Participants for whom scientific articles were the most credible source of information evaluated the crisis management lower than those who perceived that the WHO/Centers for Disease Control and Prevention websites or Ministry of Health/hospital websites and health care workers were the most credible. Conclusions The higher the public trust and evaluation of crisis management, the greater the compliance of the public with guidelines. It was also found that crisis management and information cannot be approached in the same way for the overall public. Furthermore, unlike other epidemics, the COVID-19 crisis has widespread economic and social consequences; therefore, it is impossible to focus only on health risks without communicating economic and social risks as well.

scholarly journals A rendőrség kommunikációja a 2016-os budapesti robbantás kapcsán: az átmeneti nyilatkozat jelentősége a krízismenedzsmentben

2017 ◽  
Vol 16 (4) ◽  
pp. 6
Author(s):  
Dániel Gergő Pintér
Keyword(s):  
Crisis Management ◽  
Police Officers ◽  
Crisis Communication ◽  
Communication Process ◽  
User Generated Content ◽  
Management Process ◽  
Conspiracy Theories ◽  
The Public ◽  
Police Forces

Jelen tanulmány a válságmenedzseri szakma protokolljának fényében vizsgálja a magyar rendőrség kommunikációját a 2016-os budapesti robbantás kapcsán. A cikk során kiemelt hangsúlyt fektetek az első reakcióig eltelt időre és az úgynevezett átmeneti nyilatkozat fontosságára, mely nemcsak meggátolhatja a válságszituáció problémakörének tágítását, de az érdemi tájékoztatásig nyilvános igazodási pontot is adhat. Amellett érvelek, hogy kemény válságok esetén a hivatalos álláspont ismertetésének késlekedése információs deficitet okozhat és a krízisnyilvánosság más, kevésbé hiteles források felé fordulását eredményezheti. A következőkben sorba veszem a válságok kirobbanását követő, kritikus 24 óra tipikus kísérőjelenségeit, majd részletesen bemutatom, hogy ezek mennyiben tehetik intenzívebbé a krízist. A tanulmány tézise szerint a sikeres válságkommunikáció 1. a média torzításaival és 2. a tömegben artikulálódó magánemberek szavával, vagyis a felhasználók által generált tartalmakkal és a potenciális összeesküvés-elméletekkel ugyanúgy kalkulál, mint egy kompetens szakértő nyilatkozatával, hiszen ezek a tartalmak a közösségi média közvetítésével akár tömegeket befolyásolhatnak. --- The Communication of the Hungarian Police Forces on the Bombing in Budapest in 2016: the Role of First Official Reaction in Crisis Management The explosion in Budapest occurred on 24 September 2016 when a young man detonated a nail bomb with the intention of killing two patrolling police officers. This article analyses the official communication of the Hungarian Police Forces focusing on the ellapsed time until their first official reaction. I argue that the first 24 hours after such detonations are the most crucial, so working with speed and efficiency is important and the crisis communication process should be accurate as well as transparent. According to my thesis a successful crisis management process takes into consideration not only the bias of the mass media, but also the influence of user generated content and conspiracy theories. The application of a holding statement is essential to my analysis, which is designed to help control the message the public will hear immediately following an incident.

scholarly journals ANALISIS PENGGUNAAN FRAMEWORK WEBSITE JDIH KHUSUS PERATURAN KEMENTERIAN REPUBLIK INDONESIA

2020 ◽  
Vol 3 (1) ◽  
pp. 78-89
Author(s):  
Yahya Noviko Rahman ◽  
Rizal Maulana Hadi ◽  
Mursyidatun Nabilah ◽  
Muhammad Hanif Waskito ◽  
Nur Aini Rakhmawati
Keyword(s):  
Public Information ◽  
Government Agencies ◽  
The Public ◽  
Access Information ◽  
Operational Activities

The development of website technology is currently very rapidly developing. In general, the use of websites in government agencies is not new and has become common in government agencies, one of which is in the realm of the ministry. The website is used for various purposes, ranging from information for the public to operational activities. Website about Jaringan Dokumentasi dan Informasi Hukum (JDIH) is a form of implementation of regulations that state that all things about law are public information, so the public must be able to access information related to legal products from the ministry. For this reason, we are trying to identify the framework of each Ministry’s JDIH website using Wappalyzer to analyze how the website distributes its legal products in terms of appearance and features. From this analysis, there is no standardization used on the Ministry's JDIH website.

scholarly journals Analysis of Public Perception of the Israeli Government’s Early Emergency Instructions Regarding COVID-19: Online Survey Study (Preprint)

2020 ◽  
Author(s):  
Anat Gesser-Edelsburg ◽  
Ricky Cohen ◽  
Rana Hijazi ◽  
Nour Abed Elhadi Shahbari
Keyword(s):  
Risk Perception ◽  
Crisis Management ◽  
Online Survey ◽  
Threat Perception ◽  
Ministry Of Health ◽  
The Public ◽  
Economic Threat ◽  
Source Of Information ◽  
Credible Source ◽  
Overall Risk

BACKGROUND On March 11, 2020, the World Health Organization (WHO) officially declared coronavirus disease (COVID-19) to be a pandemic. This posed challenges to many countries, prominent among which is communication with the public to gain their cooperation. Israel faces different challenges from other countries in its management of the COVID-19 crisis because it is in the midst of a deep constitutional crisis. OBJECTIVE The objective of this paper was to examine the response of the Israeli public to the government’s emergency instructions regarding the pandemic in terms of correlations between overall risk perception and crisis management; overall risk perception and economic threat perception; crisis management and compliance with behavioral guidelines; and crisis management and economic threat perception. We also made comparisons between crisis management and spokesperson credibility and between crisis management and the credibility of information sources. METHODS The sample was established using an online survey that enabled rapid and effective distribution of an online questionnaire during the COVID-19 crisis. The self-selection online survey method of nonprobability sampling was used to recruit participants (N=1056) through social network posts asking the general public (aged ≥18 years) to answer the survey. RESULTS Participants aged ≥65 years perceived higher personal risk compared to those aged 18-30 years (mean difference 0.33, 95% CI 0.04-0.61) and those aged 46-64 years (mean difference 0.38, 95% CI 0.12-0.64). Significant correlations were found between overall risk perception and attitudes toward crisis management (<i>r</i>=0.19, <i>P</i>&lt;.001), overall risk perception and economic threat perception (<i>r</i>=0.22, <i>P</i>&lt;.001), attitudes toward crisis management and compliance with behavioral guidelines (<i>r</i>=0.15, <i>P</i>&lt;.001), and attitudes toward crisis management and economic threat perception (<i>r</i>=–0.15, <i>P</i>&lt;.001). Participants who perceived that the prime minister was the most credible spokesperson evaluated the crisis management significantly higher than all other groups. The crisis management was evaluated significantly lower by participants who stated that infectious disease specialists were the most credible spokespersons. Participants for whom the Ministry of Health website was the most credible source of information evaluated the crisis management higher than all other groups. Participants for whom scientific articles were the most credible source of information evaluated the crisis management lower than those who perceived that the WHO/Centers for Disease Control and Prevention websites or Ministry of Health/hospital websites and health care workers were the most credible. CONCLUSIONS The higher the public trust and evaluation of crisis management, the greater the compliance of the public with guidelines. It was also found that crisis management and information cannot be approached in the same way for the overall public. Furthermore, unlike other epidemics, the COVID-19 crisis has widespread economic and social consequences; therefore, it is impossible to focus only on health risks without communicating economic and social risks as well.

To Show, But Not to Disclose. The Willingness of Polish Political Parties to Disclose Information On their Structures

2018 ◽  
Vol 6 (1) ◽  
pp. 5-21
Author(s):  
Ewa Skrabacz
Keyword(s):  
Political Parties ◽  
Public Information ◽  
Organizational Structures ◽  
Information Bulletin ◽  
The Public ◽  
Maximum Value ◽  
Election Manifestos ◽  
Internal Structures ◽  
Central Statistical ◽  
Central Statistical Office

AbstractConstituting the key element of a democratic system, political parties are among entities obliged by the Polish legislator to comply with the principle of disclosure by providing public information. The main objective of this paper is to determine the level of Polish political parties’ disclosure, understood here as their willingness to disclose information on their own structures. It seems that the practice of disclosing such basic organizational data may constitute a specific measure of Polish political parties’ respect for the idea of disclosure. The subject matter of the conducted research was particular parties’ sites in the Public Information Bulletin as well as their official websites. An attempt was made to acquire data concerning party structures by way of direct contact with particular parties’ organizational units – questionnaires were sent to both central and regional/district organizational units. In order to acquire a wider perspective, the research also included data provided by the Central Statistical Office concerning political parties’ organizational structures and election manifestos. The conducted analysis was summarized in the form of a ranking of the examined political parties based on a proposed political party disclosure index. This attempt to measure disclosure on the basis of data on internal structures provided by parties themselves is of a preliminary character which, nevertheless, makes it possible to capture the general properties of the phenomenon under analysis. Among the examined parties, it is PSL, SLD, and PO that, to an acceptable degree, follow the principle of disclosure in the analysed scope (indexes at the level of 60%-80% of the maximum value). Four other parties, i.e. N, Wolność, Razem, and Kukiz’15, are on the edge of the zone making it possible to regard their disclosure as sufficient (indexes at the level of around 50% of the maximum value). In the case of PiS, whose index does not reach 20% of the maximum value, it should be concluded that this party implements the principle of disclosure at a minimum level. The ranking did not show relationships between parties’ willingness towards providing information and their sizes or positions on the political scene (parliamentary parties vs. extra-parliamentary parties).

KUALITAS LAYANAN KETERBUKAAN INFORMASI PUBLIK BERBASIS WEBPORTAL PADA PEJABAT PENGELOLA INFORMASI DAN DOKUMENTASI (PPID) KABUPATEN SLEMAN TAHUN 2019

2020 ◽  
Vol 3 (1) ◽  
pp. 55-66
Author(s):  
Coni Wanprala ◽  
Isnaini Muallidin ◽  
Dewi Sekar Kencono
Keyword(s):  
Information Disclosure ◽  
Central Government ◽  
Public Information ◽  
Descriptive Study ◽  
Field Observations ◽  
Public Agencies ◽  
The Public ◽  
Qualitative Descriptive ◽  
The Government ◽  
Data Collection Technique

At present the development of technology and information has reached a very rapid level. Technology and information are used as a service media in the government environment which is also known as e-Government, one of which is the service of public information disclosure. The central government through Law No. 14 of 2008 concerning Openness of Public Information, encourages all Public Agencies including the Sleman Regency Government to make transparency in the administration of the state by utilizing information technology. This research is a qualitative descriptive study which aims to describe the reality that occurs. The object of research in this study is the official website of the Information and Documentation Management Officer (PPID) of Sleman Regency with the domain https://ppid.slemankab.go.id then the Sleman Regency Communication and Informatics Office as the organizer of the public information disclosure program. The data collection technique itself is carried out by means of interviews, documentation studies, and field observations (observations). After collecting and presenting data, then the data will be reduced first then analyzed and concluded. From the results of the study, in general the researchers concluded that the Sleman Regency PPID website had reached the level of qualification to become a quality website, however there were still some improvements and evaluations that had to be done by the relevant agencies in order to be better, namely (i) the website was still being assessed as a one-way service (ii) There are still many OPDs that are not ready to implement PPID (iii) data and information are still not updated (iv) lack of responsiveness of services in requests for information.

Public Administration at the Movies

Public Voices ◽  
2017 ◽  
Vol 4 (2) ◽  
pp. 3 ◽  
Author(s):  
Lyn Holley ◽  
Rebecca K Lutte
Keyword(s):  
Public Administration ◽  
Public Perception ◽  
Public Information ◽  
Public Employees ◽  
Paper Briefly ◽  
Negative Image ◽  
The Public ◽  
Popular Films ◽  
Positive Message ◽  
American Society

This paper briefly summarizes evidence for the influence of popular films on public perception of government and on public policy.  Two films examined through the lens of public administration, and the lessons they teach about public administration, are exposed.  One film, Ghostbusters conveys a strongly negative image, and the other, A Thousand Heroes a strongly positive message.  Only Ghostbusters was and remains popular and profitable.  Public information efforts by government and the public administration community have been limited or reactive.  The authors argue for the increased support for public information initiatives such as those of the Public Employees Roundtable (PER) and  the American Society of Public Administration (ASPA).

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