scholarly journals KESIAPAN APARAT BIROKRASI MENUJU PARADIGMA GLOBAL PELAYANAN PUBLIK

Populasi ◽  
2016 ◽  
Vol 13 (2) ◽  
Author(s):  
Bambang Wicaksono
Keyword(s):  
Service Delivery ◽  
Human Resources ◽  
Public Service ◽  
Service Provision ◽  
Public Awareness ◽  
Service Users ◽  
Public Service Delivery ◽  
The People ◽  
New Public ◽  
Service Institution

The issue of public service provision has become more serious in Indonesia in line with increasing public awareness of the need for customer-oriented public service delivery. The institutional capacity preparations and good quality human resources within the bureaucracy confines should back up endeavors in the direction of instituting a new public service delivery paradigm, which among other things, should uphold the sovereignty of the user. Bureaucracy, as a public service institution, must be equipped with the ability to adopt the concept of an adaptive organization, which is a public service delivery institution always sensitive to any changes in the needs and environment of service users the people.

scholarly journals Between Revenues and Public Service Delivery

2020 ◽  
Vol 176 (2-3) ◽  
pp. 304-337
Author(s):  
Shidarta ◽  
Stijn Cornelis van Huis
Keyword(s):  
Service Delivery ◽  
Public Service ◽  
Public Management ◽  
New Public Management ◽  
Government Agencies ◽  
Public Service Delivery ◽  
New Public ◽  
Efficiency And Effectiveness ◽  
The Government ◽  
Public Service Agencies

Abstract This article examines the development of policies regarding the state-owned enterprises (SOE s) and public service agencies (PSA s) in Indonesia. In 2004, the government of Indonesia introduced PSA s—government agencies that were given large autonomy to manage their financial affairs. The rationale behind this autonomy is consistent with the New Public Management ideal: the creation of more market-oriented government institutions with the objective of increasing the efficiency and effectiveness of public service delivery. The PSA policy has increased state revenues significantly, yet the quality of services and accountability has not improved accordingly. A comparison with SOE s reveals that the restructuring of government agencies and SOE s took place before a supportive framework was set in place. We argue that to tackle informality and to safeguard the social functions of public services, the spearheads of efficiency and revenues in Indonesian bureaucratic reform policies require a strong foundation, consisting of regulatory and ideological components.

scholarly journals The Realities of Blockchain-Based New Public Governance: An Explorative Analysis of Blockchain Implementations in Europe

2021 ◽  
Author(s):  
Maik Brinkmann
Keyword(s):  
Service Delivery ◽  
Public Service ◽  
Research Effort ◽  
Qualitative Interviews ◽  
Public Governance ◽  
Public Service Delivery ◽  
Blockchain Technology ◽  
European Public ◽  
New Public ◽  
New Public Governance

Blockchain technology and New Public Governance represent promising concepts for various researchers. As such, both concepts offer the vision of an altered relationship between public administration and its non-public actors by emphasizing a strong position of non-public actors for public service delivery. This research aims to identify the relevance of New Public Governance to leading blockchain implementations in the European public sector. For this purpose, both topics are combined in an explorative analysis. The analysis leverages an adapted analysis framework designed for this research effort to structure the expectations around New Public Governance. Qualitative interviews with multiple key stakeholders of blockchain implementations projects were conducted to understand the actual impact of blockchain on the actor?s relationships for public service delivery. This article presents the findings to this question and concludes that the use of blockchain has the changed actor relationships only in parts. Consequently, the author finally draws attention to the importance of blockchain governance and blockchain regulation for further developing the relationships of public administrations and their non-public counterparts.

scholarly journals Unleashing Public Private Partnership Understanding and the Ideal Underpinning Theories: A Public Sector View

2020 ◽  
Vol 9 (1) ◽  
pp. 14
Author(s):  
Jude Thaddeo Mugarura ◽  
Zwelinzima Ndevu ◽  
Peter Turyakira
Keyword(s):  
Public Sector ◽  
Service Delivery ◽  
Public Service ◽  
Public Management ◽  
New Public Management ◽  
Language Game ◽  
Incomplete Contracts ◽  
Procurement Management ◽  
Public Service Delivery ◽  
New Public

Researchers ceaselessly theorize public private partnerships (PPP) as a major innovative means to unlock public sector investment gaps, yet their contribution towards improved public service delivery has sustainably remained low mainly due to poor PPP understanding and application. This study utilises extant conceptual and theoretical studies through content analysis to provide a more concrete understanding of the PPP concept and philosophy for their effective application. The study developed a list of common PPP defining features (e.g. partnership, long-term projects and contracts, incomplete contracts, function specific tasks) and eight PPP perspectives (i.e. procurement management, urban regeneration, infrastructure, policy, moral regeneration, financing arrangements, language game, development) for better understanding of the PPP concept. Importantly, the study introduces a new and overarching PPP perspective of procurement management. Additionally, it was established that Traditional Public Management theory is not compatible with PPP practices, and the study recommends new public governance, public value, new public service, and remotely, the new public management as the most appropriate theories underpinning PPPs with in a public sector setting. This research contributes towards improved understandability of the PPP phenomenon and its practical applicability for greater impact towards sustainable public service delivery.

scholarly journals EPISTEMIC COMMUNITIES AND SERVICE DELIVERY CHOICES IN SPANISH MUNICIPAL ADMINISTRATIONS

2020 ◽  
Vol 7 (2) ◽  
Author(s):  
Miquel SALVADOR ◽  
Clara RIBA
Keyword(s):  
Service Delivery ◽  
Public Service ◽  
Service Provision ◽  
Epistemic Community ◽  
Epistemic Communities ◽  
Public Service Delivery ◽  
Urban Services ◽  
Personal Services ◽  
Academic Debate

This article contributes to the debate on the use of alternative formulas for public service provision with arguments related to epistemic communities’ influence. Drawing on the literature on models of local public service delivery, the role of internal epistemic communities is discussed and tested through the consideration of two different communities related to specific municipal areas such as personal and urban services. The results demonstrate that the association of urban services’ epistemic communities with alternative formulas for direct provision to deliver services is greater than in the case of personal services’ epistemic community. Those findings contribute to the academic debate not only with arguments and evidence that reinforces the role of variables included in previous research but also by introducing the role of epistemic communities in determining some policy options (as the use of local public-service delivery formulas).

Passenger rail SOEs as domestic institutional market actors

2018 ◽  
Vol 31 (2) ◽  
pp. 128-141 ◽  
Author(s):  
Lene Tolstrup Christensen
Keyword(s):  
Service Delivery ◽  
Public Service ◽  
Comparative Case Study ◽  
Public Governance ◽  
Public Service Delivery ◽  
Content Type ◽  
Passenger Rail ◽  
New Public ◽  
Set Up ◽  
Over Time

Purpose The purpose of this paper is to make an empirical-based conceptualization of the contemporary domestic state-owned enterprises (SOEs) as domestic institutional market actors (IMAs) in the marketization of public service delivery. Design/methodology/approach The paper is based on a qualitative comparative case study of the SOEs in passenger rail in Denmark and Sweden from 1990 to 2015. Findings The paper shows how marketization results in a layered institutional set-up of public service delivery based on both competition and monopoly where the SOE becomes what we call an IMA bridging sectorial challenges. In Sweden, this role has a new public governance form as the monopoly over time is fully dismantled. In Denmark, over time marketization is put on hold due to problems with the SOE as a market actor, but the SOE is nevertheless safeguarded in a new Weberian model as a sector coordinator. Originality/value The paper contributes to the recent literature on SOEs and marketization with an original and novel conceptualization of contemporary SOEs in public governance.

Sri Lanka’s Plantation Communities

2018 ◽  
Vol 38 (3_suppl) ◽  
pp. 43S-60S ◽  
Author(s):  
Ramesh Ramasamy
Keyword(s):  
Sri Lanka ◽  
Service Delivery ◽  
Public Service ◽  
Strong Evidence ◽  
Service Provision ◽  
Critical Study ◽  
Sri Lankan ◽  
Current Position ◽  
Public Service Delivery ◽  
Public Service Provision

Ethnic minorities, even if formally recognised as full citizens in their country of residence, may still encounter various forms of discriminatory treatment and exclusion, not only of a private nature, but also in governance, especially in public service delivery. This article combines a critical study of public service provision in Sri Lanka with a fieldwork-based assessment of the current position of the plantation communities in Sri Lanka. It highlights their continuing problems in accessing public services and encountering discriminatory practices by the Sri Lankan state. There is strong evidence that the previously stateless plantation communities remain subject to various forms of discrimination in public service delivery, though they are now citizens. In addition, evidence related to austerity measures in estate management creates further difficulties for the plantation communities.

scholarly journals UDC and e-Service Delivery at Local Government Level in Bangladesh: A Framework for e-Government

2020 ◽  
Author(s):  
Saroar Ahmed Saleheen
Keyword(s):  
Local Government ◽  
Service Delivery ◽  
Public Service ◽  
Cost Effective ◽  
Research Approach ◽  
Governance System ◽  
Public Service Delivery ◽  
The People ◽  
Local Government Level ◽  
Government Level

This is the age of Information and Communication Technology (ICT) which has brought change by being an integral part of governmental service delivery of the twenty-first century. Public service delivery is a great concern for governments. The present government of Bangladesh has realized this fact of ICT and has introduced ICT based Union Digital Centre (UDC), district and upazila web portals to provide quicker and smoother services to the people for creating “Digital Bangladesh”. The main focus of this study is to bring citizens under the whole e-governance system. ICT based UDCs are the main actors for this purpose. The present government has set up 4547 service centres at every Union level (the lowest tier of Local Government) which is known as Union Digital Centre (UDC). ICT based UDCs providetime and cost effective some sorts of off-line and online door step services to the rural people.The broad objective of this study is to make an e-government framework at the local government level in Bangladesh by providing e-services through UDC. The specific objectives are: To find out the role of UDC in public service delivery at the local government level in Bangladesh; and to know the effectiveness of UDC in promoting e-government by delivering e-services to the people. This study has attempted a qualitative research approach to obtain its objectives.

scholarly journals Normative provision of the institute of appeals in the system of providing public services

1970 ◽  
Vol 7 (12) ◽  
pp. 6-15
Author(s):  
Т. В. Серьогіна
Keyword(s):  
Service Delivery ◽  
Public Service ◽  
Service Provision ◽  
Public Service Delivery ◽  
Administrative Services ◽  
The Public ◽  
Application Procedure ◽  
Public Service Provision ◽  
The Status ◽  
The Law

It is established that one of the first elements of ensuring the proper level of efficiency in the process of providing a public service is the appeals procedure. The need to prevent the possible influence of a subjective factor on the part of an official of a public authority requires the creation of the necessary basis, both theoretical and practical. However, attention of domestic scientists is not sufficient to the institute of appeals, so there is no single approach to defining the notion to date. It is revealed that the definition of the concept of "appeals" in the field of public service provision was not found in the legislative framework too. Therefore, it is proposed to update the provisions of the Preamble to the Law of Ukraine "On Citizens' Appeals" in the context of the public service delivery system.The peculiarity of the institute of appeals is the status of a person who is considered, depending on the sphere of public service, as a "subject of treatment", "educational seeker", "patient", "person, individual social groups, who are in difficult life circumstances and cannot independently to overcome”, which requires special attention.It is revealed that among the categories of appeals defined in the Law of Ukraine “On Citizens' Appeals”, the most relevant to the content of the concept of “appeals” in the public service delivery system is the statement.The application procedure is covered in more detail in the by-laws. In particular, it is approved the Classifier of Citizens' Appeals in the Cabinet of Ministers of Ukraine Decree No. 858 of September 24, 2008 and it is approved Methods of assessing the level of organization of work with appeals of citizens in the executive bodies in the Cabinet of Ministers of Ukraine Decree of June 24, 2009, No. 630.It is established that a considerable level of detailed fixing in the domestic regulatory framework of the procedure of appeals takes place only in the field of administrative services. The necessity of supplementing the mechanism of public service provision with a component related to the procedure of appeal is substantiated.

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