scholarly journals IMPACTING OF NATIONAL MENTALITY ON SERVICE DEVELOPMENT IN RUSSIA

2017 ◽  
Vol 11 (4) ◽  
pp. 89-113
Author(s):  
Татьяна ЧЕРНЫШЕВА ◽  
Tatiana CHERNYSHEVA
Keyword(s):  
Interpersonal Communication ◽  
Service Sector ◽  
Service Industry ◽  
Service Development ◽  
Communication Climate ◽  
Civic Consciousness ◽  
Service Staff ◽  
High Level ◽  
Day By Day ◽  
Habitat Environment

The author suggests that national mentality as it was seen by out-standing Russian thinkers F. M. Dostoyevsky, V. S. Solovyov, N. A. Ber-dyaev, G. P. Fedotov, N. S. Trubetskoy, and others, significantly effects on service development in Russia. When analyzing its features, its strengths and weaknesses in creating comfortable habitat environment in Russia, improving the communication climate accompanying the high level of rendering services, the author believes that it is important to outline ways to correct existing national types of reactions. It is necessary to create the comprehensive program aimed at breakthrough high-quality change of a human capital in the service sector. The service personnel are people contacting to the country population day by day, involuntarily being translators of certain emotions, ideas and values. Service staff through own behavior should demonstrate positive and, in the same time, close to the national ideal forms of interpersonal communication motivating citizens of Russia to take them as an example. Thus, the culture of civic consciousness would increase in our country. The article compares the opinions of the Russian thinkers of the end of XIX – the beginning of the XX century with characteristics of modern domestic service sector and makes the conclusion that they are obviously correlated. The ideas of F. M. Dostoyevsky who appeared the prophet of many tragic events, happened in the 20th century in Russia, are most indicative on this point. The author reveals features of national mentality and related to it problems of Russian service industry, and offers some solutions.

How Service Firms Manage Innovation

2012 ◽  
pp. 112-124
Author(s):  
Frederic Jallat
Keyword(s):  
Service Sector ◽  
Success Factors ◽  
Development Process ◽  
Service Industry ◽  
Innovation Management ◽  
Service Development ◽  
Service Firms ◽  
Performance Drivers ◽  
And Performance ◽  
Manage Innovation

By acknowledging the strategic importance of developing and managing new activities in the service sector, the chapter studies the key business dimensions and performance drivers of innovation, and the determinants of new service success. Therefore, this chapter seeks to address three objectives: (1) yield a critical synthesis of research linked to managing innovation in the service industry, (2) provide a detailed study of innovation management and success factors within the service sector, and (3) determine the links between the service development process and how new services perform.

Modularity matters: a critical review and synthesis of service modularity

2016 ◽  
Vol 8 (1) ◽  
pp. 38-52 ◽  
Author(s):  
Nofie Iman
Keyword(s):  
Service Sector ◽  
Manufacturing Sector ◽  
Empirical Work ◽  
Empirical Literature ◽  
Service Development ◽  
Future Research ◽  
Content Type ◽  
Development Context ◽  
High Level ◽  
Service Perspective

Purpose – The literature on modularity is extensive, but most research has been concerned with the manufacturing sector and much less with the service sector. The purpose of this paper is to investigate the existing research, to provide a critique of the empirical literature on service modularity and to discuss future research opportunities. Design/methodology/approach – To perform this analysis of service modularity, a list of top-tier journals in the field of business management and organisation was compiled. From there, each and every article was identified, examined, coded and classified into high-level themes. These were then reviewed, analysed and interpreted. Findings – This paper argues that the application of modularity in services will likely be influenced by certain characteristics that distinguish services from products. Second, modularity, from the service perspective, has been closely connected to productisation of services, and the discussion of modularity related to services has been greatly influenced by the earlier discussion on product modularity. This paper concludes that modularity in the service development context is still seeking its theoretical “identity” and requires further theoretical and empirical work on service design modularity conceptualisation, methods and measures. Originality/value – This paper has reviewed several significant fields with which research on service modularity has been concerned. It captures and presents the core notion of service modularity in a critical way that might spur further research in the field.

The Evaluation and Analysis on Port Service Development — As Ningbo and Shanghai Port for Example

2013 ◽  
Vol 712-715 ◽  
pp. 2986-2990 ◽  
Author(s):  
De Ling Zou ◽  
Ming Xu ◽  
Chang Juan Zheng
Keyword(s):  
Service Industry ◽  
World Market ◽  
Theory And Practice ◽  
Service Development ◽  
Port City ◽  
Research Objects ◽  
Regional Economy Development ◽  
Port Construction ◽  
Day By Day ◽  
Main Factor

As the development of the economy, port service industry plays an important role to the modern port city more and more. It has not only become the main factor on influence the port efficiency and port competition, but also a channel which the port promotes the regional economy development. As a window to the world market of city,the developing of ports are faster than before since China reform and opening. Port construction has been accelerated day by day. But the developing of the port services industry is also relatively lagged compared with the other industries. In this paper, taking Ningbo port and Shanghai port as research objects, adopting the AHP as the study method, analyzing and comparing the developing level of their port service, finding the gap and the main reasons that lead to the gap, hoping to do some contribution to the theory and practice of the port service.

Empirical analysis of existing lean service frameworks in a developing economy

2018 ◽  
Vol 9 (4) ◽  
pp. 482-505
Author(s):  
Shradha Gupta ◽  
Monica Sharma
Keyword(s):  
Questionnaire Survey ◽  
Service Sector ◽  
Service Industry ◽  
Reliability And Validity ◽  
Essential Elements ◽  
Content Type ◽  
Service Sectors ◽  
High Level ◽  
Operational Excellence ◽  
Service Framework

Purpose The purpose of this paper is to do the reliability and validity analysis of existing frameworks in lean services through questionnaire survey. Furthermore, it explores the applicability of these frameworks in Indian service sector. Design/methodology/approach A questionnaire survey was floated to 423 lean/quality practitioners in four service sectors in India. The questionnaire has two parts where first part was for collecting the demographic information of respondents and the second part assesses the importance of initiatives identified by various scholars/consultants under different frameworks of lean services. The assessment was done on five-point Likert scale. Findings The results indicate that majority of services have adopted lean/process improvement methodology for enhancing operational excellence/performance and customer satisfaction. The study finds that all frameworks display a high level of reliability. Only nine out of eighteen lean service frameworks have displayed unidimensionality with respect to the construct, Lean. No generalised framework for lean services is available. Some essential elements such as servicescapes and change management are not present in any framework. Most of the frameworks are sector specific; thus, there is requirement for a suitable lean service framework. Research limitations/implications The data were collected only from four sectors in Indian service industry. Future researchers may test these frameworks for other service sectors and country. Originality/value This is the first paper empirically validating the lean service frameworks. The findings of the paper will be of value to lean service practitioners. It helps the quality professionals to recognise a suitable lean service framework to implement in their respective organisation.

scholarly journals The analysis for Beijing's service industry and its effects on regional development

2019 ◽  
Vol 61 ◽  
pp. 01035
Author(s):  
Deng Xin
Keyword(s):  
Regional Development ◽  
Policy Making ◽  
Service Sector ◽  
Regional Economy ◽  
Service Industry ◽  
Service Development ◽  
Influence Coefficient ◽  
Benchmark Point ◽  
Demand Side ◽  
The Impact

This paper calculates the influence and induction coefficient based on the input-output theory, in order to evaluate the current situation of Beijing’s service industry and its effects on regional development. With online comparison, the author concludes that the service sector is getting more and more important on economic development, while the second industry is still the pillar of growth. The author also finds that the impact of service sector’s influence coefficient on the growth rate of regional economy and the scope of industry is weaker than the induction coefficient. At last, this paper shows that the fundamental compelling power for Beijing’s service development is from the demand side of market, and this gives the benchmark point for policy making in service sector.

DECISION-MAKING IN THE SERVICE SECTOR — COMPARISON OF INFORMATION TECHNOLOGY ACQUISITION BETWEEN PRIVATE AND PUBLIC INSTITUTES

2007 ◽  
Vol 04 (01) ◽  
pp. 41-58 ◽  
Author(s):  
ROSINE HANNA ◽  
TUGRUL U. DAIM
Keyword(s):  
Decision Making ◽  
Information Technologies ◽  
Service Sector ◽  
Service Industry ◽  
Service Providers ◽  
The United States ◽  
Private And Public ◽  
Decision Making Processes ◽  
Private Corporations ◽  
High Level

This study explores differences in decision making processes of public and private organizations in the service industry when they acquire information technologies (IT). The service sector has become increasingly important for economic growth and wealth in the United States. It is the fastest growing sector among the three traditional sectors: goods, manufacturing and services. Aside from the fast growing privately organized service business, public organizations have played an important role as service providers for many years. The public sector has also undergone significant changes towards privatizations. Public service organizations have started to compete with the private sector. Thus, they are forced to improve the speed and efficiency of their decision making processes. The study accomplishes this by specifically investigating IT-purchasing decisions of three private corporations, one academic institution and the United Nations. The study makes use of expert interviews done on site or on line with mid and high-level decision makers of the five organizations.

A Study on Determinants of Share Prices of Service Sector Companies

2013 ◽  
Vol 3 (2) ◽  
Author(s):  
Naresh Kedia
Keyword(s):  
Institutional Investors ◽  
Service Sector ◽  
Service Industry ◽  
Share Prices ◽  
Maximum Contribution

Service industry has maximum contribution to the GDP of India. The share prices of this sector have a significant impact on both retail and institutional investors. This study significantly shows the determinants of share prices of companies representing service industry. The objective of the study is to find relationship between different factors, effecting share prices (specifically in service sector). Determinants taken are EPS, DVS, P/E Ratio etc.

https://imsciences.edu.pk/files/journals/vol12_2/New%201%20MA.864.pdf

2020 ◽  
Vol 12 (2) ◽  
pp. 19-50 ◽  
Author(s):  
Muhammad Siddique ◽  
Shandana Shoaib ◽  
Zahoor Jan
Keyword(s):  
Organizational Performance ◽  
Structural Equation ◽  
High Performance ◽  
Service Sector ◽  
Performance Outcomes ◽  
Theory And Practice ◽  
Relational Coordination ◽  
Multiple Sources ◽  
And Performance ◽  
High Level

A key aspect of work processes in service sector firms is the interconnection between tasks and performance. Relational coordination can play an important role in addressing the issues of coordinating organizational activities due to high level of interdependence complexity in service sector firms. Research has primarily supported the aspect that well devised high performance work systems (HPWS) can intensify organizational performance. There is a growing debate, however, with regard to understanding the “mechanism” linking HPWS and performance outcomes. Using relational coordination theory, this study examines a model that examine the effects of subsets of HPWS, such as motivation, skills and opportunity enhancing HR practices on relational coordination among employees working in reciprocal interdependent job settings. Data were gathered from multiple sources including managers and employees at individual, functional and unit levels to know their understanding in relation to HPWS and relational coordination (RC) in 218 bank branches in Pakistan. Data analysis via structural equation modelling, results suggest that HPWS predicted RC among officers at the unit level. The findings of the study have contributions to both, theory and practice.

scholarly journals Designing for the satisfaction of high-level needs

2014 ◽  
Vol 26 (6) ◽  
pp. 639-649 ◽  
Author(s):  
Petter Stenmark ◽  
Johan Lilja
Keyword(s):  
Customer Satisfaction ◽  
Design Methodology ◽  
Service Innovation ◽  
New Product ◽  
Service Development ◽  
Content Type ◽  
The Creation ◽  
High Level ◽  
Satisfaction Surveys

Purpose – The purpose of this paper is to introduce a methodology that can support the process of understanding and designing for the satisfaction of high-level needs in practice. The satisfaction of high-level needs has seldom been in focus when it comes to customer satisfaction surveys or the process of new product or service development. However, needs do occur on various levels, and the satisfaction of high-level needs actually appears to have the greatest potential for the creation of loyalty among customers and customer satisfaction. The satisfaction of high-level needs has furthermore been pointed out as a strategy for the creation of attractive quality. Design/methodology/approach – The paper is based on literature studies and the application of the Ideation Need Mapping (INM) methodology in a specific case. Findings – The paper presents the INM methodology that could be used for guiding product and service innovation in practice. More specifically, the methodology supports the process of understanding and designing for the satisfaction of high-level needs. Originality/value – This paper aims to contribute to envisioning and demonstrating how the understanding of, and design for, satisfaction of high-level needs can be done in practice.

The fuzzy integrated TOPSIS economy ranking (FITER) model for manufacturing technology development in China

2021 ◽  
pp. 1-13
Author(s):  
Yang GAO ◽  
Xiang GAO
Keyword(s):  
Decision Making ◽  
Information Diffusion ◽  
Manufacturing Industry ◽  
Service Industry ◽  
Technology Development ◽  
Manufacturing Technology ◽  
Technological Advancement ◽  
Ranking Score ◽  
Expansion Level ◽  
High Level

With knowledge perspective of industrial technology, in this paper we propose fast ranking score decision making model based on Fuzzy integrated TOPSIS approach to determine economic growth rate of manufacturing industry in China. This research focuses on driving effects of China’s productive service industry on manufacturing technology innovation. The research results show that the manufacturer service industry takes a high level of information diffusion for the manufacturing industry. It transmits a large amount of diverse information through the unconstrained relationship with the manufacturing industry, thereby forming the economic network with proposed Fuzzy integrated TOPSIS economy ranking (FITER) model and improve the development level of the manufacturing industry. We evaluate the performance of proposed FITER model by comparing ranking score of different manufacturing industry with different existing decision making mode and demonstrate that proposed model represent best ranking score in comparison to existing approach. Result from data analysis motivates driving effect of production services on the technological innovation of manufacturing and sub-sectors. It is found that the innovation and technological advancement in the production industry of services takes drive the overall expansion level of the business industry, as well as make the manufacturing industry the strongest.

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