scholarly journals PENGARUH KEPUASAN DAN KEPERCAYAAN TERHADAP LOYALITAS PELANGGAN RUMAH MAKAN DUA PUTRI DI KELURAHAN MATANO KECAMATAN BUNGKU TENGAH

2020 ◽  
Vol 3 (2) ◽  
pp. 111-122
Author(s):  
Muhammad Randi Satrio ◽  
Chalil Chalil ◽  
Ira Nuriya Santi
Keyword(s):  
Regression Analysis ◽  
Data Analysis ◽  
Customer Satisfaction ◽  
Customer Loyalty ◽  
Linear Regression Analysis ◽  
Sampling Technique ◽  
Multiple Linear Regression Analysis ◽  
Purposive Sampling ◽  
Analysis Technique ◽  
Customer Trust

The  purpose  of  this  research  is  to  test  and  analyze  1)  Influence  simultaneously  variable  of satisfaction and trust to customer loyality of Two Princess Restaurant in Matano Sub-District of Bungku Tengah District. 2) Partial influence of customer satisfaction variable on customer loyalty Two Putri Restaurant in Matano Village, Central Bungku District. 3) Partial influence of customer trust variable on customer loyalty of Two Princess Restaurant in Matano Sub-district of Bungku Tengah District. This type of research is descriptive causally. Sampling technique using Purposive Sampling, obtained sample of 60 respondents. Data analysis technique is multiple linear regression analysis. The results showed that based on the results of Test F, customer satisfaction variables and customer trust simultaneously have a positive and significant impact on customer loyalty Two Putri Restaurant in Matano Village, Central Bungku District. Partially, customer satisfaction variable (X1) has a positive and significant influence on customer loyalty of Two Putri Restaurant in Matano Village, Central Bungku District. The variable of customer trust (X2) has a positive and significant impact on customer loyalty of Two Princess Restaurant in Matano Sub-district, Bungku Tengah District. Tujuan penelitian adalah untuk menguji dan menganalisis 1) Pengaruh secara simultan variabel kepuasan dan kepercayaan terhadap loyalitas pelanggan Rumah Makan Dua Putri di Kelurahan Matano Kecamatan Bungku Tengah. 2) Pengaruh secara parsial variabel kepuasan pelanggan terhadap loyalitas pelanggan Rumah Makan Dua Putri di Kelurahan Matano Kecamatan Bungku Tengah. 3) Pengaruh secara parsial variabel kepercayaan pelanggan terhadap loyalitas pelanggan Rumah Makan Dua Putri di Kelurahan Matano Kecamatan Bungku Tengah. Tipe penelitian adalah deskriptif kausal. Teknik penarikan sampel menggunakan Purposive Sampling, diperoleh sampel sebanyak 60 responden. Teknik analisis data adalah analisis regresi linier berganda. Hasil penelitian menunjukkan bahwa berdasarkan hasil Uji F, variabel kepuasan pelanggan dan kepercayaan pelanggan secara simultan berpengaruh positif dan signifikan terhadap loyalitas pelanggan Rumah Makan Dua Putri di Kelurahan Matano Kecamatan Bungku Tengah. Secara parsial variabel kepuasan pelanggan (X1) berpengaruh positif dan signifikan terhadap loyalitas pelanggan Rumah Makan Dua Putri di Kelurahan Matano Kecamatan Bungku Tengah. Variabel kepercayaan pelanggan (X2) berpengaruh positif dan signifikan terhadap loyalitas pelanggan Rumah Makan Dua Putri di Kelurahan Matano Kecamatan Bungku Tengah.

LOYALITAS PELANGGAN DITINJAU DARI STORE ATMOSPHERE, KEMUDAHAN DAN KEPERCAYAAN STUDI PADA J&T EXPRESS SURAKARTA

2021 ◽  
Vol 5 (1) ◽  
Author(s):  
Davit Mirwan Itsnaini ◽  
Istiatin Istiatin ◽  
Bambang Mursito
Keyword(s):  
Regression Analysis ◽  
Data Analysis ◽  
Linear Regression ◽  
Customer Loyalty ◽  
Linear Regression Analysis ◽  
Sampling Technique ◽  
Multiple Linear Regression Analysis ◽  
Service Users ◽  
Consumer Loyalty ◽  
Analysis Technique

This study aims to prove simultaneously and partially customer loyalty in terms of store atmosphere, convenience and trust in J&T Express Surakarta. This research is descriptive quantitative. The population is all J&T Express Surakarta service users. The number of samples used according to Sugiyono's guidelines, amounting to 100 respondents, the sample was taken by using purposive sampling technique. The data analysis technique used in this study is multiple linear regression analysis. The conclusion of this study is that store atmosphere, convenience and trust have a significant effect on consumer loyalty of J&T Express Surakarta. Keywords : Store Atmosphere, Convenience, Trust.

scholarly journals PENGARUH KUALITAS LAYANAN DAN HARGA TERHADAP KEPUASAN KONSUMEN MEMBELI DI J.CO DONUTS DAN COFFE PALU GRAND MALL

2020 ◽  
Vol 5 (3) ◽  
pp. 240-250
Author(s):  
Dede Kuriang Listanto ◽  
Chalil Chalil ◽  
Ira Nuriya Santi
Keyword(s):  
Regression Analysis ◽  
Data Analysis ◽  
Linear Regression ◽  
Service Quality ◽  
Multiple Linear Regression ◽  
Linear Regression Analysis ◽  
Sampling Technique ◽  
Total Sample ◽  
Multiple Linear Regression Analysis ◽  
Purposive Sampling

This study aims to know the influence of service quality and price to consumen satisfaction at J.CO Donuts and Coffe Palu Grand Mall. Total sample in this study are 60 respondent, with Purposive sampling as sampling technique. Data analysis methode used in this research is Multiple Linear Regression Analysis. The result shows that service quality and price simultaneously have a signifikan influnce to consument satisfaction at J.CO Donuts and Coffe Palu Grand Mall. Service quality partially have a signifikan influence to consument satisfaction at J.CO Donuts and Coffe  Palu Grand Mall. Price partially have a signifikan influence to consument satisfaction at J.CO Donuts and Coffe Palu Grand Mall. Tujuan dari penelitian ini yaitu untuk mengetahui pengaruh kualitas layanan dan harga terhadap kepuasan konsumen di J.CO Donuts dan Coffe Palu Grand Mall. Sampel yang digunakan penelitian ini yaitu sebanyak 60 responden, dengan teknik penarikan sampel yang digunakan adalah purposive sampling. Metode analisis data yang digunakan dalam penelitian ini adalah Regresi Linear Berganda. Hasil penelitian menunjukkan bahwa kualitas layanan dan harga secara serempak berpengaruh siginifikan terhadap kepuasan konsumen di J.CO Donuts dan Coffe Palu Grand Mall. Kualitas layanan secara parsial berpengaruh signifikan terhadap kepuasan konsumen di J.CO Donuts dan Coffe Palu Grand Mall. Harga secara parsial berpengaruh signifikan terhadap kepuasan konsumen di J.CO Donuts dan Coffe Palu Grand Mall.

PENGARUH KUALITAS LAYANAN DAN HARGA TERHADAP KEPUASAN KONSUMEN PADA KEDAI DEN BEI KOTA BEKASI

2019 ◽  
Vol 7 (2) ◽  
Author(s):  
Imam Wibowo ◽  
Linda Stefani
Keyword(s):  
Regression Analysis ◽  
Linear Regression ◽  
Customer Satisfaction ◽  
Service Quality ◽  
Random Sampling ◽  
Linear Regression Analysis ◽  
Sampling Technique ◽  
Multiple Linear Regression Analysis ◽  
Dominant Effect ◽  
Analysis Technique

<em>This research is about The Effect of Service Quality and Price on Customer Satisfaction. This research aims to determine the simultaneous and partial effect between Service Quality and Price on Customer Satisfaction at Kedai Den Bei in Pondok Gede Bekasi. In this research the sample took 60 respondent using random sampling technique. The data that has been obtained tested using multiple linear regression analysis technique. The result that shown from this research are Service Quality and Price simultaneous and partial gave positive and significant effect on Customer Satisfaction, whereService Quality has more dominant effect to Customer Satisfaction. Thus, it can be concluded that Service Quality and Price influence Customer Satisfaction at Kedai Den Bei in Pondok Gede Bekasi</em>

KEPUTUSAN PEMBELIAN VIRTUAL GOODS DITINJAU DARI KELOMPOK ACUAN, GAYA HIDUP DAN EVENT MARKETING (Studi pada players Mobile Legends: Bang Bang di Universitas Islam Batik Surakarta)

2021 ◽  
Vol 5 (1) ◽  
Author(s):  
Yogi Ageng Wiratri ◽  
Ida Aryati ◽  
Sarsono Sarsono
Keyword(s):  
Regression Analysis ◽  
Data Analysis ◽  
Linear Regression ◽  
Reference Group ◽  
Linear Regression Analysis ◽  
Sampling Technique ◽  
Multiple Linear Regression Analysis ◽  
Purchase Decision ◽  
Event Marketing ◽  
Analysis Technique

The purpose of this. study was to analyze the simultaneous and partial influence of the reference group, lifestyle and event marketing on the decision to purchase virtual goods on Mobile Legends: Bang Bang players at the Islamic Batik University Surakarta. This type of research is descriptive quantitative. The populationt is all consumers who purchase virtual goods at the Islamic Batik University Surakarta with an unknown amount. The sampling technique in this study was purposive proportional sampling. The sample is 100 studentstfrom the Islamic Batik University Surakarta. Data obtained from questionnaire. The data analysis technique used is multiple linear regression analysis. F test prove that the reference group, lifestyle and marketing events simultaneously influence the decision to purchase virtual goods on Mobile Legends: Bang Bang players at the Islamic Batik University Surakarta, where Fcount is 37,527 > Ftable is 2,70 with a significance value of 0,000 < 0,05. t test show that the reference group, lifestyle and event marketing have a positive and significant effect on the decision to purchase virtual goods on players of Mobile Legends: Bang Bang at the Islamic Batik University Surakarta. Keywords : Reference Group; Lifestyle; Event Marketing and Purchase Decision

scholarly journals PENGARUH EXPERIENTIAL MARKETING TERHADAP LOYALITAS PELANGGAN (STUDI PADA ROXY MART KOTA PALU)

2020 ◽  
Vol 4 (2) ◽  
pp. 121-128
Author(s):  
Rasni Rasni ◽  
Chalil Chalil ◽  
Rahmat Mubaraq
Keyword(s):  
Customer Loyalty ◽  
Linear Regression Analysis ◽  
Sampling Technique ◽  
Multiple Linear Regression Analysis ◽  
Analysis Method ◽  
Experiential Marketing ◽  
Purposive Sampling ◽  
Quantitative Descriptive ◽  
Customer Trust ◽  
Descriptive Method

This study aims to) determine the influence of experiential marketing both simultaneously and partially to customer loyalty Roxy Mart Palu City. The independent variables used in this research are sense, feel, think, act, and relate. While the dependent variable is Customer Loyalty. The method used in this research is quantitative descriptive method. The type of research conducted is descriptive causal. The sample is 90 respondents with purposive sampling sampling technique. Data analysis method used in this research is multiple linear regression analysis method using SPSS 23. The result of this research shows that simultaneously experiential marketing consisting of sense, feel, think, act, and relate significantly influence customer loyalty Roxy Mart Palu City . Partially customer trust consisting of sense, feel, think, act, and relate have a significant effect to customer loyalty Roxy Mart Palu City. Penelitian ini bertujuan untuk mengetahui pengaruh experiential marketing baik secara serempak maupun parsial terhadap loyalitas pelanggan Roxy Mart Kota Palu. Variabel independen yang digunakan dalam penelitian ini adalah sense, feel, think, act, dan relate. Sedangkan variabel dependen adalah Loyalitas Pelanggan. Metode yang digunakan dalam penelitian ini adalah metode deskriptif kuantitatif. Jenis penelitian yang dilakukan adalah deskriptif kausal. Sampel berjumlah 90 responden dengan teknik pengambilan sampel purposive sampling. Metode analisis data yang digunakan dalam penelitian ini adalah metode analisis regresi linier berganda dengan menggunakan SPSS 23. Hasil penelitian ini menunjukkan bahwa secara simultan experiential marketing yang terdiri dari sense, feel, think, act, dan relate berpengaruh signifikan terhadap loyalitas pelanggan Roxy Mart Kota Palu. Secara parsial kepercayaan pelanggan yang terdiri dari sense, feel, think, act, dan relate berpengaruh signifikan terhadap loyalitas pelanggan Roxy Mart Kota Palu.

scholarly journals PENGARUH ATRIBUT PRODUK TERHADAP LOYALITAS PELANGGAN TUPPERWARE (STUDI PADA DOSEN DAN TENAGA KEPENDIDIKAN FAKULTAS EKONOMI UNIVERSITAS TADULAKO)

2015 ◽  
Vol 1 (3) ◽  
pp. 287-296
Author(s):  
Sukmawati Sukmawati ◽  
Suardi Suardi ◽  
Zakiyah Zahara
Keyword(s):  
Regression Analysis ◽  
Linear Regression ◽  
Customer Loyalty ◽  
Linear Regression Analysis ◽  
Sampling Technique ◽  
Multiple Linear Regression Analysis ◽  
Test Results ◽  
Purposive Sampling ◽  
Simultaneous Test ◽  
Teaching Personnel

This study aims to determine the effect of Produrict Attbutes [Brand (X1), Packaging (X2), Label (X3),  Service  (X4),  and  Warranty  (X5)]  Tupperware  Customer  Loyalty  (Study  on  Lecturers  and Teaching Personnel  Faculty  of  Economics  University  of  Tadulako  ).  The  type of  research  used  is Causal Descriptive. Population in this research is Lecturer and Teacher of Faculty of Economics of University  of  Tadulako  loyal  use Tupperware  product.  Sampling  technique  in  this  study  using Purposive Sampling,  with  the  number  of  samples  of  60  respondents.  Data collection  using questionnaires.  The  method  of  analysis  using multiple  linear  regression  analysis.  Simultaneous  test results  (Test  F)  show that  variables  [Brand  (X1),  Packaging  (X2),  Label  (X3),  Service (X4),  and Warranty  (X5)]  together  significantly  influence  Tupperware Customer  Loyalty.  Partial  test  results indicate  that  Brand  (X1),  Label (X3),  Service  (X4),  and  Warranty  (X5)  variables  significantly influence Tupperware Customer Loyalty. While Packaging variable (X2) partially no significant effect on Customer Loyalty Tupperware (Study on Lecturer and Teaching Personnel Faculty of Economics, University of Tadulako). Penelitian ini bertujuan untuk mengetahui pengaruh Atribut Produk [Merek (X1), Kemasan (X2), Label  (X3),  Pelayanan  (X4),  dan  Garansi  (X5)]  Terhadap  Loyalitas  Pelanggan Tupperware (Studi pada Dosen dan Tenaga Kependidikan Fakultas Ekonomi Universitas Tadulako). Jenis penelitian yang digunakan  adalah Deskriptif  Kausal.  Populasi  dalam  penelitian ini  adalah  Dosen  dan  Tenaga Kependidikan Fakultaas Ekonomi Universitas Tadulako yang loyal menggunakan produk Tupperware. Teknik penarikan  sampel  dalam  penelitian  ini  menggunakan Purposive Sampling,  dengan  jumlah sampel  sebanyak  60  responden. Pengambilan  data  menggunakan  kuesioner.  Metode  analisis menggunakan  analisis  regresi  linear  berganda.  Hasil  pengujian simultan  (Uji  F)  menunjukan  bahwa variabel [Merek (X1), Kemasan (X2), Label (X3), Pelayanan (X4), dan Garansi (X5)] secara bersama-sama  berpengaruh  signifikan  terhadap  Loyalitas  Pelanggan Tupperware. Hasil  pengujian  parsial menunjukkan bahwa variabel Merek (X1), Label (X3), Pelayanan (X4), dan Garansi (X5) berpengaruh secara  signifikansi  terhadap  Loyalitas  Pelanggan Tupperware. Sedangkan  variabel  Kemasan  (X2)secara  parsial  tidak  berpengaruh  signifikan terhadap  Loyalitas  Pelanggan Tupperware (Studi  pada Dosen dan Tenaga Kependidikan Fakultas Ekonomi Universitas Tadulako).

scholarly journals FAKTOR-FAKTOR YANG MEMPENGARUHI KEPUTUSAN PENGGUNAAN OVO PADA MAHASISWA FAKULTAS EKONOMI UNIVERSITAS NEGERI YOGYAKARTA

2020 ◽  
Vol 17 (1) ◽  
pp. 28-36
Author(s):  
Rinda Novitasari ◽  
Supriyanto Supriyanto
Keyword(s):  
Regression Analysis ◽  
Data Analysis ◽  
Undergraduate Students ◽  
Linear Regression Analysis ◽  
Sampling Technique ◽  
Total Sample ◽  
State University ◽  
Purposive Sampling ◽  
Independent Variables ◽  
Analysis Technique

Abstrak: Penelitian ini bertujuan untuk mengetahui faktor-faktor yang mempengaruhi keputusan penggunaan OVO pada mahasiswa Fakultas Ekonomi Universitas Negeri Yogyakarta secara parsial maupun simultan. Faktor-faktor yang diteliti dalam penelitian ini yaitu gaya hidup, persepsi, kepercayaan, dan promosi. Penelitian ini termasuk dalam penelitian asosiatif dengan pendekatan kuantitatif. Populasi dalam penelitian ini yaitu seluruh mahasiswa S1 Fakultas Ekonomi Universitas Negeri Yogyakarta angkatan 2016-2019 yang pernah dan sedang menggunakan OVO. Teknik pengambilan sampel dengan menggunakan purposive sampling dengan jumlah sampel sebanyak 250 orang. Teknik analisis data menggunakan analisis regresi linier berganda. Hasil penelitian menunjukkan bahwa terdapat pengaruh positif dan signifikan gaya hidup, persepsi, kepercayaan dan promosi secara parsial dan simultan terhadap keputusan penggunaan OVO pada mahasiswa Fakultas Ekonomi Universitas Negeri Yogyakarta. Keputusan penggunaan OVO pada mahasiswa Fakultas Ekonomi Universitas Negeri Yogyakarta dipengaruhi oleh keempat variabel bebas tersebut sebesar 46,1% dan sisanya 53,9% dipengaruhi oleh variabel lain yang tidak diteliti dalam penelitian ini.Abstract: The study aimed to determine the factors that influence the decision to use OVO in students of the Faculty of Economics at Yogyakarta State University both partially and simultaneously. The factors examined in this study are lifestyle, perception, trust, and promotion. This study was included in an associative survey with a quantitative approach. Population in this study were all undergraduate students of the Faculty of Economics Yogyakarta State University class of 2016-2019 who have and are currently using OVO. The sampling technique using purposive sampling technique with a total sample of 250 respondent. Data analysis technique was linear regression analysis. The result of the study showed that there was a positive and significant effect of lifestyle, perception, trust, and promotion as a partial and simultaneous decision to use OVO. The decision to use OVO on students of the Faculty Economics Yogyakarta State University was affected by the four independent variables by 46,1%. In contrast, the remaining 53,9% is affected by other variables, not under study.

scholarly journals Kepuasan Pelanggan, Kualitas Pelayanan, Varian Produk, dan Kualitas Produk

2021 ◽  
Vol 18 (2) ◽  
pp. 170-181
Author(s):  
Indriana Maha Resti
Keyword(s):  
Regression Analysis ◽  
Linear Regression ◽  
Data Collection ◽  
Customer Satisfaction ◽  
Linear Regression Analysis ◽  
Sampling Technique ◽  
Multiple Linear Regression Analysis ◽  
Collection Method ◽  
Analysis Technique ◽  
Quality Product

The purpose of this research is to find out of the effect of service quality, product variants and product quality towards customer satisfaction. this research is focused on product or buyers at Batik Fajar Indah Surakarta. This research’s type quantitative descripte. this research’s population of this study were buyers for 3 months in 2020 is 1.350 and the sample of this researched is totally 100 responden. Data collection method use questionarie method with accidental sampling technique, and analysis technique used multiple linear regression analysis. The concluded of this researched is servive quality, product variants and quality product influencences significantly towards customer satisfaction.

scholarly journals PENGARUH FASILITAS KERJA DAN KOMUNIKASI TERHADAP KINERJA KARYAWAN (STUDI PADA CV. ZAM - ZAM JOMBANG)

2021 ◽  
Vol 16 (2) ◽  
Author(s):  
Septian Ragil Anandita ◽  
Susi Indriyani ◽  
Wisnu Mahendri
Keyword(s):  
Regression Analysis ◽  
Data Analysis ◽  
Employee Performance ◽  
Linear Regression Analysis ◽  
Sampling Technique ◽  
Multiple Linear Regression Analysis ◽  
Reliability Test ◽  
Analysis Technique ◽  
Instrument Testing ◽  
Testing Techniques

This study aims to determine the effect of work facilities and communication on employee performance at CV. Zam – Zam Jombang. This study uses quantitative study methods. The sampling technique used is the Saturated Sampling (Census) in which all population members were sampled. So the sample in this study was 32 respondents. Data collection techniques using study instruments namely questionnaire. The instrument testing techniques are validity test and reliability test, data analysis technique uses the classical assumption test, and multiple linear regression analysis. The results showed that: 1) Work facilities have a significant effect on employee performance at CV. Zam – Zam Jombang, 2) Communication has no significant effect on employee performance on CV. Zam – Zam Jombang, 3) Simultaneous work and communication facilities have a significant effect on employee performance at CV. Zam – Zam Jombang.

scholarly journals THE EFFECT OF BANK IMAGE AND TRUST ON LOYALITY MEDIATED BY CUSTOMER SATISFACTION

2015 ◽  
Vol 6 (2) ◽  
Author(s):  
Sumadi Sumadi ◽  
Euis Soliha
Keyword(s):  
Regression Analysis ◽  
Linear Regression ◽  
Customer Satisfaction ◽  
Multiple Linear Regression ◽  
Customer Loyalty ◽  
Hypothesis Test ◽  
Linear Regression Analysis ◽  
Sampling Technique ◽  
Multiple Linear Regression Analysis ◽  
Positive Effect

<p>The purpose of this study is to analyze the effect of the bank’s image and trust on customer satisfaction, as well as the effect of the image of the bank, trust, and satisfaction on customer loyalty. The study used sample of 100 people who were taken by purposive sampling technique. This research utilized multiple linear regression analysis and path analysis. Based on the hypothesis test, the results show that the image of the bank was significantly has positive effect on customer satisfaction, but trust has no significant effect on customer satisfaction. In addition, the bank’s image has no significant effect on customer loyalty. Moreover, trust and customer satisfaction significantly have positive effect on customer loyalty. Mediation test shows that customer satisfaction mediates the effect of the bank’s image on customer loyalty and customer satisfaction does not mediate trust on customer loyalty. <br />Info</p>

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