The Impact of Technology on Winter Sport Tourism
We are witnessing a rapidly changing communications environment dominated by digital technology. To illustrate how quickly technology is advancing, take the example of Steven Spielberg’s sci-fi thriller Minority Report. In 1999, the director convened a three-day think tank to gather insights from 23 top futurists for the making of the movie, which depicted the world of 2054. The goal was to create a realistic view of a plausible future 50 years ahead. Projecting out from the present day’s marketing and media technologies, Spielberg depicted an advertising-saturated society where billboards call out to passers-by on a first-name basis, cereal boxes broadcast animated commercials, newspapers deliver news instantly over a broadband wireless network, holographic hosts greet customers by name at retail stores, and where biometric retina scans deduct the cost of goods instantly from bank accounts (Mathieson, 2002). The technologies portrayed in the film were far from science fiction, and today many are in use or are in development – an indication of the rapid pace of technological change. Technology and the Internet have fundamentally altered the way the world interacts and communicates. Traditional approaches to branding that put emphasis on mass media techniques are less and less effective in a marketplace where customers have access to massive amounts of information about brands, product and companies and in which social networks have, in some cases, supplanted brand networks (Keller, 2009). In the new media environment, consumers are increasingly in control. Not only do they have more choices of media to use, they also have a choice about whether and how they want to receive commercial content. In response marketers are employing more varied marketing communications techniques than ever before – see the Powder Matt Snapshot above for examples. Table 1 summarizes some of the interactive marketing communication options that are now available.