scholarly journals Tingkat Kepuasan Pasien Terhadap Pelayanan Kefarmasian di Apotek Kabupaten Rembang

2019 ◽  
Vol 14 (2) ◽  
pp. 54-61
Author(s):  
Sally Astya Utami ◽  
Zakky Cholisoh

Government regulations regulate pharmaceutical care standards at pharmacies to ensure the quality of pharmaceutical care to patient. The impact of not implementing a good pharmaceutical service activity is that medication errors can occur in the pharmaceutical service process. The study aimed to determine if there is any correlation between customer satisfaction and the application of the standards of pharmaceutical care in Rembang. This is a cross sectional survey research with purposive sampling technique. Data was obtained by distributing questionnaires filled by community pharmacists and patients attending community pharmacies. The study was conducted at 4 (four) community pharmacies in Rembang. Data were analyzed using Pearson correlation. Questionnaires were filled by 4 pharmacists’ measuring aspects of facilities, infrastructure and services. The level of satisfaction of 94 community pharmacies’ patients were measured in 5 dimensions i.e. reliability, assurance, tangibles, empathy and responsiveness. The quality of pharmaceutical care scoring and patients’ satisfaction showed no relationship p (95%; 2 tailed) = 0.503.

2020 ◽  
Vol 2020 ◽  
pp. 1-7 ◽  
Author(s):  
Kirubel Minsamo Mishore ◽  
Abraham Nigussie Mekuria ◽  
Assefa Tola ◽  
Yohanes Ayele

Objective. To assess knowledge and attitudes toward pharmaceutical care service among hospital and community pharmacists working in Harar and Dire Dawa town, Eastern Ethiopia. Method. A descriptive cross-sectional study was conducted among pharmacists working in hospital and community pharmacies, 2018. A total of 43 health settings (6 hospital and 37 community pharmacies) were involved in this study. All pharmacists who met the inclusion criteria were selected using a purposive sampling technique to take part in the study. The pretested structured self-administered questionnaires were used to collect data. The collected data was coded, entered, and analyzed using Statistical Package for Social Sciences (SPSS) version 21.0. The findings were presented by frequencies and percentages, and summary measures were displayed using tables. Chi-Square test and Fisher’s exact test were performed to determine the association between sociodemographic characteristics and the level of knowledge and attitude about pharmaceutical care. The study protocol was approved by the Harar Health Sciences College Research Ethics Review Committee. Results. A total of seventy-eight pharmacists were included in the study with a response rate of 97.5%. The mean age (±Standard Deviation (SD)) of the study participants was 32.47 ± 7.42 years, and the majority (88.3%) of the respondents were males. 56.4% of the respondents were working in the hospitals while 43.6% were working in community pharmacy. Overall, 85.9% of the respondents had good knowledge of pharmaceutical care. The types of training curriculum of the participants showed an association with the attitude of pharmacists (P value = 0.022). Similarly, pharmacists’ knowledge was associated with their practice setting (P value = 0.008). Conclusion. The majority of pharmacists are knowledgeable about PC. However, nearly half of the pharmacists had an unfavorable attitude toward pharmaceutical care. Harari Regional and Dire Dawa City Health Bureaus should organize and provide in-service training on pharmaceutical care to pharmacists working in community and hospital pharmacies. Furthermore, the bureaus should advocate pharmaceutical care as one area in a continuous professional development program.


2021 ◽  
Vol 58 (1) ◽  
pp. 5473-5477
Author(s):  
Siraj Hussain Et al.

The current study aimed to carved the impact of death anxiety on quality of life among cancer patients. The study focused to find out the difference of death anxiety in the context of gender and socio-demographic factors; and to seek out the impact of death anxiety on the quality of life of cancer patients. Purposive sampling technique was opted to collect the N= 110 cancer patients from Victoria hospital Bahawalpur and the Minar hospital Multan though the cross-sectional survey research design. The instrument was adopted from Lemming fear of death anxiety scale and WHOQOL. To cognizant the study Correlation t-test was computed which put forth that women cancer patients have a positive correlation between death anxiety and the quality of life.  The conclusion is there is an impact of death anxiety on quality of life among patients who were hospitalized. Death anxiety has a negative impact on quality of life among cancer patients. Patients both male and female experience death anxiety at a certain level that may impact their quality of life, cancer patients who were hospitalized they have more death anxiety than other cancer patients. Septate Psychological counseling sessions can assist to decline the death anxiety among cancer patients.


2021 ◽  
Vol 25 (3) ◽  
pp. 686-691
Author(s):  
Khanda Hamasalih ◽  
Walid Nitham

Background and objective: Community pharmacists play an important role in the best use of drugs and in improving patient outcomes. Evidence demonstrates that pharmacists' counseling improves the quality of life, clinical outcomes, and drug and disease knowledge and reduces the utilization of health services. This study aimed to investigate the nature and extent of counseling practices of community pharmacists in community pharmacies in Sulaimani region of Kurdistan, Iraq. Methods: A cross-sectional survey was conducted in community pharmacies in Sulaimani city, in a one-month duration from November to December 2020. The sample size was 100 community pharmacies, which were selected randomly. The data were stored and analyzed using Excel 2016 and expressed as frequencies and percentages. Results: According to the completed questionnaires, about 78.8% of pharmacists would do counseling spontaneously each time they dispense any drug. Only 61% of the pharmacists would ask the patients if they understood what was said during their communication to assess the understanding of advice given to their patients. The most common barrier observed during patient counseling was the patient's lack of time. Conclusion: This study indicates that community pharmacists counsel the patients in an appropriate way. They provide information orally and in written form. However, further research is needed to evaluate the quality of patient counseling by using different methods like pseudo-patient methodology to gain real counseling data. Keywords: Counselling; Community pharmacist; Community pharmacy; Counselling barriers.


Author(s):  
Ekpedeme Ndem ◽  
Edidiong Orok ◽  
Felix Bassey

Background: Pharmaceutical care is an important aspect of healthcare provided by pharmacists which is associated with good clinical outcomes and improved quality of life. Robberies and insecurities is a common occurrence in community pharmacies and when left unchecked can have economic, financial consequences and also influence the provision of care. The aim of this study was to assess the perceived effect of insecurity on the provision of pharmaceutical care in community pharmacies in Uyo, Akwa Ibom State. Methods: This study was a cross sectional survey among community pharmacists in community pharmacies in Uyo, Akwa Ibom State. All community pharmacies in Uyo metropolis were visited and an informed consent was obtained from the pharmacists before the beginning of the study. A semistructured questionnaire was used in the collection of data in this study. The questionnaire evaluated the perceived effect of the current robberies on pharmaceutical care where the evaluation statements were structured in Likert scale format. Results: A total of 76 pharmacists consented to participate in the study where 56 (73.7%) were males and 20 were females. The mean age of the study participants was 28.25±1.543 years and 82.9% of the participants had 1-10 years’ community pharmacy experience. Majority of the pharmacists agreed that insecurity has hindered history taking (52%), blood pressure checks (84.2%), patient counselling (80.2%) and decreased sales (52.6%). Conclusion: There is a negative perceived effect of recent insecurities on the provision of pharmaceutical care services and sales. This aspect should be explored in further studies and research.


2017 ◽  
Vol 2 (3) ◽  
pp. 406
Author(s):  
Dewa Ayu Putu Satrya ◽  
Putu Eka Arimbawa ◽  
Abdul Khodir Jaelani

<p><em>Pharmaceutical service is said to be good if it meets the criteria of Good Pharmacy Practice (GPP) which is patient oriented or often called pharmaceutical care. GPP implementation on community pharmacy proved to be slower than expected, although many pharmacists have agreed with the GPP concept. The purpose of this research is to accelerate the achievement of GPP by applying the facilitator which has high influence on pharmacist attitude in GPP implementation, so as to improve the quality assurance of pharmaceutical service in community pharmacy. GPP implementation also aims to improve the quality of patients, because the service focus on the patient or often known as patient oriented. The research method used cross sectional survey design. Quantitative data with questionnaires were taken prospectively for patients. The sampling technique used is random sampling to 70 pharmacists in charge of pharmacies in pharmacies of Denpasar City Bali. The result of the research shows the influence of facilitator to GPP implementation in Apotek Denpasar-Bali. The attitudes of facilitators in the implementation of the influential GPP in this study were Doctor Relationship with Pharmacist (p = 0,010), Human Resources (p = 0,023), and teamwork (p = 0.012) had a positive and significant effect on pharmacist attitude in GPP implementation. The facilitator variable of physician and pharmacist relationship is the most influential variable (r = 0,340) on pharmacist attitude in implementing Good Pharmacy Practice (GPP).</em></p>


2021 ◽  
Vol 2 (2) ◽  
pp. 170-178
Author(s):  
Dr Fatima Khurram Bukhari ◽  
Dr Samar Fahd ◽  
Sabiha Iqbal ◽  
Waqas Channar

This study was conducted to check the impact of quality of online education during a worldwide pandemic on satisfaction level of students. The total sample size of this study was 212. Through the use of purposive sampling technique, the participants were chosen from different departments of The Islamia University of Bahawalpur. Cross-sectional survey research design is included in the present study. Students’ Perceptions of E-learning Questionnaire and Student Satisfaction with Online Learning were the two questionnaires used for collecting data. Using descriptive statistics, t-test, ANOVA, Bivariate Correlation, and Regression Analysis, the results were examined. Online education was significantly negatively associated with student satisfaction, indicated the findings of this analysis. The sample of the study was restricted to students only. Further, in order to broad the scope of the study it is suggested to expand the present research on other universities students from all over Punjab.


2018 ◽  
Vol 20 (2) ◽  
Author(s):  
Winnie Thembisile Maphumulo ◽  
Busisiwe Bhengu

The National Department of Health in South Africa has introduced the National Core Standards (NCS) tool to improve the quality of healthcare delivery in all public healthcare institutions. Knowledge of the NCS tool is essential among healthcare providers. This study investigated the level of knowledge on NCS and how the NCS tool was communicated among professional nurses. This was a cross-sectional survey study. Purposive sampling technique was used to select hospitals that only offered tertiary services in KwaZulu-Natal. Six strata of departments were selected using simple stratified sampling. The population of professional nurses in the selected hospitals was 3 050. Systematic random sampling was used to recruit 543 participants. The collected data were analysed using SPSS version 25. The study showed that only 16 (3.7%) respondents had knowledge about NCS, using McDonald’s standard of learning outcome measured criteria regarding the NCS tool. The Pearson correlation coefficient between the communication and knowledge was r = 0.055. The results revealed that although the communication scores for the respondents were high their knowledge scores remained low. This study concluded that there is a lack of knowledge regarding the NCS tool and therefore healthcare institutions need to commit themselves to the training of professional nurses regarding the NCS tool. The findings suggest that healthcare institutions implement the allocation of incentives for nurses that attend the workshops for NCS.


Antibiotics ◽  
2021 ◽  
Vol 10 (2) ◽  
pp. 154
Author(s):  
Sisira Donsamak ◽  
Marjorie C. Weiss ◽  
Dai N. John

In Thailand, antibiotics are available lawfully from community pharmacies without a prescription. Inappropriate supply of antibiotics from Thai community pharmacies to the public for common, self-limiting diseases has been reported. The study aimed to evaluate the appropriateness of antibiotics selected by community pharmacists in Thailand in response to vignettes. A cross-sectional survey of community pharmacists across Thailand was conducted using a self-administered questionnaire including nine case vignettes with three conditions, namely upper respiratory infections (URIs), acute diarrhoea and simple wounds. A total of 208 questionnaires were completed and analysed (20.8% response rate). In response to vignettes relating to URIs, 50.8% of pharmacist recommendations were not in accordance with antibiotic guidelines. Inappropriate recommendations for diarrhoea and wound cases were 20.8% and 16.7%, respectively. A higher proportion of younger pharmacists, those with less experience, Pharm. D. graduate pharmacists, employee pharmacists and those pharmacists who worked in a chain pharmacy were more likely to recommend appropriate antibiotic treatment in response to the vignettes (p < 0.05). These findings will be useful to promote educational interventions for community pharmacists regarding common infectious disease management in order to improve appropriate antibiotic use.


2021 ◽  
Vol 33 (3) ◽  
pp. 249-264
Author(s):  
Gert Scheerder ◽  
Sandra Van den Eynde ◽  
Patrick Reyntiens ◽  
Ria Koeck ◽  
Jessika Deblonde ◽  
...  

This cross-sectional survey explored the quality of life in 505 people living with HIV in Belgium. Several domains of quality of life were impaired: 26% had been diagnosed with depression and 43% had weak social support. HIV-related stigma is still widespread, with 49% believing most people with HIV are rejected and 65% having experienced discrimination due to HIV. The impact of HIV was limited on professional life, but 40% experienced a negative impact on life satisfaction and 41% a negative impact on sexual life. For several domains, people with a recent diagnosis of HIV and long-term survivors had significantly worse scores. This survey also uncovered strengths of people living with HIV, such as positive coping and HIV self-image. Expanding the scope of quality of life in people living with HIV may provide a more complete picture of relevant life domains that may be impacted by living with HIV, but this needs further validation.


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