scholarly journals Current State of the Sector of Modern Business Services in Lublin and Prospects for Development

2021 ◽  
Vol 14 (3) ◽  
pp. 305-319
Author(s):  
Marek Kuźmicki ◽  
Kinga Linkiewicz
Keyword(s):  
Business Processes ◽  
Business Service ◽  
It Services ◽  
Large Share ◽  
Business Services ◽  
Services Sector ◽  
Current State ◽  
Modern Business ◽  
The Subject ◽  
The City

Abstract Subject and purpose of work: The aim of the article is to define the current state of modern business services sector in Lublin and prospects for development against the background of the largest centers in the country. Materials and methods: Pursuing the main goal, the authors based their study on the literature on the subject, research reports on the market of modern business services and content from industry websites. The analysis covered several modern business service centers operating on the market, the structure of business processes, the level of employment and the level of local specialization of selected cities. Results: The sector of modern business services is developing intensively throughout Poland. Dynamic development is also taking place in Lublin. The city has the largest number of BPO, SSC, IT and R&D centers in eastern Poland. The workplaces in the sector is constantly growing. IT services currently have a particularly large share in the sales structure of Lublin centers. Conclusions: The development of modern business services sector in Lublin is an opportunity for a dynamic economic development of the city and the region.

scholarly journals Offshoring in Business Services Sector Over the Business Cycle: A Case of Growth of the International Cooperation

2011 ◽  
Vol 10 (1) ◽  
pp. 7-19 ◽  
Author(s):  
Eliza Chilimoniuk-Przeździecka
Keyword(s):  
Business Cycle ◽  
International Cooperation ◽  
Service Sector ◽  
Business Processes ◽  
Business Service ◽  
It Services ◽  
Business Services ◽  
Services Sector ◽  
Short Run ◽  
The Business Cycle

Offshoring in Business Services Sector Over the Business Cycle: A Case of Growth of the International Cooperation In this paper I analyze the role of business service offshoring in international cooperation over the recession. In business services - as described in Schumpeterian literature - external restructuring including resource and production relocation is more intensive during recession periods while intensive internal restructuring accompanies expansion periods. As external restructuring encompass business processes fragmentation and offshoring of services, I also argue - taking into account historical evidence - that current economic crisis would result in growing service offshoring in business service sector. I expect that many financial institutions would relocate part of their business processes abroad, where operating costs are lower, as they find that external restructuring via offshoring is the way to survive. This, in turn, will be the most possible result in growth of service offshoring projects located in CEE and Asia, as these two locations were the most attractive ones in recent years for service offshoring. The process is reflected by growth of FDI outflows from developed economies to CEE and Asia as well as growth of business and IT services trade between the mentioned economies. However, I also expect that in short run (one year perspective) we will experience tremendous decrease of FDI flows including investment in service offshoring, nevertheless the share of FDI flows related to service offshoring in total FDI flows will increase.

scholarly journals Investments in an intelligent and digital future

2020 ◽  
Author(s):  
Róbert Marciniak ◽  
Péter Móricz ◽  
Máté Baksa
Keyword(s):  
Business Models ◽  
It Services ◽  
Structured Interviews ◽  
Business Services ◽  
Services Sector ◽  
The Past ◽  
Information And Communication ◽  
Cognitive Automation ◽  
Ict Industry

Over the past few years, there has been an avalanche of new digital technologies in the business services sector, many of which proved to be disruptive. Business service centres (BSCs) even in innovative industries like information and communication technology (ICT) find it highly challenging to accommodate these changes. New technological solutions transform consumer needs, shape organizational processes, and alter the way employees cooperate in a computerized environment. These changes make it inevitable for companies to adjust their business models. In this paper, we present a case study of IT Services Hungary Ltd., a Hungarian based BSC in the ICT industry. We carried out semi-structured interviews with the CEO and four senior technology experts of the company to analyse digital transformation plans they initiated. We investigated and now reveal three projects through which they implemented cognitive automation, cloud computing, and advanced cybersecurity technologies. We also describe the general organizational, financial, employment, and motivational background of these projects at IT Services Hungary Ltd. With this paper, we aim to present transferable best practices and appealing management efforts to invest in an intelligent and digital future.

Transformation of Employment Structures in Poland - Servitization of Economy

2013 ◽  
Vol 8 (2) ◽  
pp. 93-108
Author(s):  
Dorota Kotlorz ◽  
Anna Skórska
Keyword(s):  
Service Sector ◽  
Added Value ◽  
University Graduates ◽  
It Services ◽  
Business Services ◽  
Services Sector ◽  
Industrial Enterprises ◽  
Knowledge Based ◽  
Long Time ◽  
Polish Economy

Transformation of the Polish economy and the related process of reallocation of labour resources have been progressing since the beginning of the 1990s, but their growth is insufficient. The current level of development of the service sector does not constitute an adequate alternative to diminishing employment in the so-called declining heavy industries, which were dominant in the Polish economy for many years. Given that a more dynamic growth in the services sector can contribute to the labour market balancing alleviating the unemployment problem, not only by the absorption of people laid off from the restructuring industrial enterprises but also by providing new jobs for young people, it is necessary to increase consistently the share of modern section services in GDP and total employ-ment.Increasing employment and created added value in modern, knowledge-based services are consistent with the direction of changes observed in the developed countries.In Poland, the employment is steadily increasing in services related to real estate and businesses, financial and insurance services, particularly in IT services. The knowledge embodied in products and technologies and highly skilled labour resources determines the innovativeness of the economy, providing a source of growth and competitiveness. Therefore, the direction and pace of these changes are important.One of the possibilities of further service sector development in Poland is the offshoring of business services. The created BPO and KPO centres allow for the absorption of high-quality labour resources, including university graduates, whose numbers are increasing from year to year. This is even more important as in the long time span the sector development and created jobs will increasingly be based on the human factor and the skills possessed by employees rather than on lower labour costs compared with other locations. 

Collaboration-Based Model-Driven Approach for Business Service Composition

2012 ◽  
pp. 594-617
Author(s):  
Surya Bahadur Kathayat ◽  
Hien Nam Le ◽  
Rolv Bræk
Keyword(s):  
Service Composition ◽  
Business Processes ◽  
Service Process ◽  
Global Behavior ◽  
Business Service ◽  
Business Services ◽  
Reusable Components ◽  
Model Driven ◽  
Activity Diagrams ◽  
Model Driven Approach

The authors of this chapter argue that business processes can be modeled in the same way as collaborative business services, and therefore use an approach developed for such services. They consider business services that are collaborative and crosscutting in nature; several participants may collaborate in a business service to achieve its goal, and a participant may take part in several different business services, playing different roles in each. A framework to support the development and composition of such business services is the main focus of this chapter. The authors use UML collaborations for modeling the structure of roles involved in a business service/process, and activity diagrams for specifying the global behavior performed by the roles. From these models, reusable components realizing the roles can be automatically synthesized, and such components can then be composed together in order to make different systems that meet the requirements of business services.

APPLICATION OF GAME-THEORETIC MODELING IN MODERN BUSINESS PROCESSES AND ECONOMICS

2021 ◽  
Vol 1 (1) ◽  
pp. 77-88
Author(s):  
S. V. Zaytsev ◽  
Keyword(s):  
Game Theory ◽  
Business Processes ◽  
Strategic Decisions ◽  
Bottom Line ◽  
Current State ◽  
Modern Business ◽  
Game Theoretic ◽  
State Of Affairs ◽  
Available Information ◽  
Executives And Managers

Executives and managers who use business intelligence tools can benefit by using the available information from a game theory perspective to develop a game that is appropriate for their organizations. The results can be much more useful than when the organization maintains the current state of affairs. No particular game theory strategy is perfect, because different situations or problems within an organization must be solved in different unique ways. The bottom line is that game theory can be used very effectively as a decisionmaking tool in political, psychological, economic, personal, or business settings. However, this should not be used as a substitute for common sense when making strategic decisions; it is simply a tool for critical thinking. Game theory only sheds light on why companies behave the way they do, and why they use specific strategies that are accessible through transparency.

Sektor Ekonomi Potensial Di Kota Tangerang Selatan

Liquidity ◽  
2018 ◽  
Vol 3 (2) ◽  
pp. 183-189
Author(s):  
Uki Masduki
Keyword(s):  
Gross Domestic Product ◽  
Financial Services ◽  
Secondary Data ◽  
Domestic Product ◽  
Ratio Model ◽  
Building Sector ◽  
Business Services ◽  
Growth Ratio ◽  
Services Sector ◽  
The City

This study aims to determine the potential sectors or sectors base and non-base in the city of South Tangerang. Data obtained through secondary data, that is data Gross Domestic Product (GDP) of South Tangerang City in 2010 - 2013. The data were analyzed using analysis tools Location quotients (LQ) and Growth Ratio Model (MRP). These results indicate, there are five sectors at the same base as the dominant sector which needs to be developed, namely: the building sector, trade, hotels and restaurants, transport and communications, financial services, leasing and business services, and the services sector. Sector is based on the calculation basis of positive LQ (LQ> 1) and the results of calculation of the five sectors Growth Ratio (RPs) through MRP is also positive, or more than one.

scholarly journals Significance of Retention Strategies in Business Services Sector

2019 ◽  
Vol 8 (4S3) ◽  
pp. 121-125
Keyword(s):  
Service Sector ◽  
Negative Impact ◽  
Business Service ◽  
Employee Morale ◽  
Transfer Of Knowledge ◽  
Financial Loss ◽  
Retention Strategies ◽  
Business Services ◽  
Services Sector ◽  
And Training

One of the chief concerns of Business Service Sector is retaining efficient employees. The recruiting team in an organization spends time on identifying candidates and training them, to equip them to be made suitable for the job. If the recruited staff quits without repaying for what he has gained, it results in a setback for the organization. Higher rates of employee’s turnover, which occurs due to increasing competition in labor market, forces the organization to start its work right from the scratch of hiring, training and fostering new entrants. In addition to the financial loss the organization faces due to employee turnover, there is fading employee morale, transfer of knowledge to competitors, and negative impact on the reputation of the organization. The organizations’ have therefore to adopt suitable retention strategies to retain efficient employees. Responses were elicited from employers working in various organizations in Business service sector to explore the need to adopt retention strategies, identify the retention strategies implemented by them, and to discover the importance given to retention strategies. Suitable statistical techniques such as SPSS 20.0 and AMOS have been implemented to derive at reliable conclusion.

Streamlining possibility of transport-supply logistics when using chosen Operations Research techniques

2020 ◽  
Vol 11 (1) ◽  
pp. 195-204
Author(s):  
Ondrej Stopka ◽  
Vladimír Ľupták ◽  
Mária Stopková ◽  
Martin Jurkovič ◽  
Karel Jeřábek
Keyword(s):  
Operations Research ◽  
Current State ◽  
Supply Logistics ◽  
Attractive Option ◽  
Order Preference ◽  
Individual Contributions ◽  
The Subject ◽  
The City ◽  
South Bohemia ◽  
Transport Supply

AbstractThe subject of this article is to model and streamline processes in the area of the transport-supply logistics in a specific enterprise. The topic of the manuscript was implemented in a particular enterprise with the residence in the city of České Budějovice (South Bohemia region). The aim of the article is to step by step analyze the current state of the supply logistics of the specific subject and propose appropriate measures contributing to optimize the entire process using selected techniques of the Operations Research. By applying the methods of multi-criteria decision analysis (such as Weighted Sum Approach and Technique for Order Preference by Similarity to Ideal Solution), the most attractive option is chosen; i.e. the optimal supplier for the implementation of the transport-supply process that will enhance the effectiveness of specific logistics activities in the operation being examined. The conclusion in detail discusses individual contributions in terms of the suggested ways of modeling and improving the current state with respect to supply processes in the selected enterprise.

Anatomy of an innovation in IT service

2018 ◽  
Vol 8 (1) ◽  
pp. 53-69
Author(s):  
Sankar Ghoshal ◽  
Rahul Kumar Roy
Keyword(s):  
Dynamic Capabilities ◽  
It Services ◽  
Services Sector ◽  
It Service ◽  
Business Applications ◽  
Program Manager ◽  
New Business ◽  
Provider Organization ◽  
The Subject

The case study covers aspects of service innovation in the IT services sector. The client Nordics is a global telecommunication major. They have a large and diverse set of IT business applications, most of which is on SAP applications. The subject of the case study is that of SAP Releases, the service of enhancing and creating new business functionalities in the existing business applications. The case is seen from the perspective of the Program Manager of the SAP Release service. This service is delivered by the IT Services major AVON. The case study covers the full lifecycle of the innovation in service, from the identification of the need, conceptualization and creation of the service offering up till pilot execution. The important aspects of innovation in the revenue model and service delivery model are also covered. The case can be analyzed from two perspectives, as a detailed lifecycle of a major innovation in service or as a requirement of dynamic capabilities in the IT service provider organization, to bring about that innovation.

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