scholarly journals Cultural Differences in a Restaurant’s Communication with Unsatisfied Customers – The Case of Tripadvisor

2020 ◽  
Vol 20 (2) ◽  
pp. 485-493
Author(s):  
Agnieszka Żbikowska
Keyword(s):  
Decision Making ◽  
Cultural Differences ◽  
National Culture ◽  
Positive Impact ◽  
Customer Complaints ◽  
Cultural Conditions ◽  
Restaurant Managers ◽  
Content Analyses ◽  
Negative Comments ◽  
Decision Making Processes

Abstract Research background: Platforms such as TripAdvisor have the potential to influence consumers’ decision-making processes, so negative user-generated reviews could have a harmful impact on a company’s reputation and sales. However, the proper mangers’ approach to customer complaints expressed on social media can have a positive impact on the companies’ performance. Purpose: The aim of the study is to indicate whether restaurant managers use TripAdvisor to communicate with dissatisfied customers and whether national culture influences this communication. Research methodology: The methods used in the research were both a quantitative and qualitative content analyses of restaurants’ responses to negative reviews posted on TripAdvisor. The research covered a random sample of restaurants located in Cracow (Poland), Frankfurt (Germany) and Porto (Portugal), and listed on TripAdvisor. Results: The research showed that differences in communication, which may result from dissimilar cultural conditions, are relatively small. Novelty: The research shows whether and to what extent restaurant managers respond to negative comments posted on TripAdvisor. At the same time, research results indicate whether the responses of managers are culturally determined.

Strategic decision-making processes in internationalization: Does national culture of the focal firm matter?

2011 ◽  
Vol 46 (2) ◽  
pp. 194-204 ◽  
Author(s):  
Pavlos Dimitratos ◽  
Andreas Petrou ◽  
Emmanuella Plakoyiannaki ◽  
Jeffrey E. Johnson
Keyword(s):  
Decision Making ◽  
National Culture ◽  
Strategic Decision ◽  
Strategic Decision Making ◽  
Focal Firm ◽  
Decision Making Processes

Thinking styles, gender, and decision making in Latin American management

2018 ◽  
Vol 31 (1) ◽  
pp. 29-42 ◽  
Author(s):  
Camelia Ilie ◽  
Guillermo Cardoza
Keyword(s):  
Decision Making ◽  
Latin America ◽  
Latin American ◽  
Positive Impact ◽  
Gender Diversity ◽  
Thinking Styles ◽  
Men And Women ◽  
Content Type ◽  
The Usa ◽  
Decision Making Processes

Purpose Many studies have analyzed how gender diversity and local culture condition the cognitive styles of managers and affect decision-making processes in organizations. Gender diversity has been defended from an equality perspective; it has been argued to improve decision-making processes and to have a positive impact on companies’ return on investment. The purpose of this paper is to analyze the differences between the thinking styles of men and women, in Latin America and the USA that support decision-making processes. An argument is given in favor of gender diversity in management teams, because of its positive implications in decision making. Design/methodology/approach The measurement instrument used was the Neethling Brain Instrument, developed based on recent neuroscience discovery. The sample comprised 1,216 executives from the USA and several countries in Latin America and the Caribbean, who have participated in executive training programs. Findings The results show differences in thinking styles by gender, but no differences were found in thinking styles or decision making between men and women at the same managerial level in either of the two regions. Similarly, results suggest that executives in the USA tend to base their management models on strategic thinking styles that focus on interpersonal relations and involve risk taking, while executives in Latin American countries tend to prefer thinking and management styles focusing on data analysis, execution, planning, and process control. Originality/value The results of the present study show that, in all regions, men score higher in rational thinking styles associated with the cortical areas, while women gravitate toward thinking styles where emotional schemes prevail, related to subcortical areas. These results could be useful for organizational leaders in charge of allocating roles and tasks to people, based on their thinking style strengths. The results can also be very valuable for Latin American organizations to design specific training and development programs for men and women accordingly with their individual needs and their managerial roles. They can also support the argument that diverse gender teams will guarantee complete decision-making processes.

scholarly journals Nudge in The Conditions of Digital Transformation: Behavioral Basis

2021 ◽  
Vol 13 (3) ◽  
pp. 102-116
Author(s):  
Alexandr V. Shmakov ◽  
◽  
Keyword(s):  
Decision Making ◽  
Social Relations ◽  
Government Regulation ◽  
Cognitive Distortions ◽  
Positive Impact ◽  
Digital Transformation ◽  
Living Standards ◽  
Negative Consequences ◽  
Irrational Behavior ◽  
Decision Making Processes

Digital transformation in most cases has a positive impact on the economy. However, there is a possibility of negative consequences that worsen the standard of life of the population. Society wants to avoid a decline in living standards. The state policy to minimize the risks of digitalization should be developed for these purposes. Digital transformation leads to the complication of the technological environment, to the deformation of social relations, to a change in decision-making processes. The complexity of the technogenic environment leads to increased cognitive distortions and irrational behavior. Living standards are declining as a result. Classical approaches to government regulation often do not take into account psychophysiological and sociocultural behavioral factors. As a result, the regulation does not have the expected effect. This is especially evident in situations of uncertainty and longtime intervals. Behavioral economics and nudge can help solve these problems. This article provides a systematization and description of the factors that determine behavior. Decision-making processes are characterized. A systematization and explanation of cognitive distortions is proposed. An overview of approaches to the use of nudges to prevent cognitive distortions is proposed. Cases of using nudges to reduce the risks of digitalization are presented.

scholarly journals A Cross-National Analysis of Parent Involvement in Decision-Making: Germany, France and Turkey

2018 ◽  
Vol 6 (11a) ◽  
pp. 147 ◽  
Author(s):  
Murat Gürkan Gülcan ◽  
Ali Duran
Keyword(s):  
Decision Making ◽  
International Student ◽  
Positive Impact ◽  
Student Assessment ◽  
Structured Interview ◽  
International Student Assessment ◽  
Decision Making Processes ◽  
Parents Involvement ◽  
National Analysis ◽  
Cross National

Being a cross-national analysis, the aim of this study, which draws on data from school principals, is to evaluate parents’ involvement in decision-making processes comparatively in Turkey, Germany and France, which are members of the Organization for Economic Cooperation and Development (OECD) and were included in the study in terms of some variables, such as data in Human Development Index (HDI) report 2016 and results of the Programme for International Student Assessment (PISA) 2015 reading skills, math and science literacy results’ based on demographic, socio-economic, socio-cultural variables as well as achievements in education, population trends and parents’ involvement in education. Phenomonology research design from qualitative research methods was used in this study. Data analyses relied on content analysis technique. School administrators from Turkey, Germany and France were included through criteria sampling method from purposeful sampling methods. Interview technique was employed in order to collect data through a semi-structured interview form. The findings of the study highlighted that all participants agree on the positive impact of parents’ involvement in decision-making but there are some ambiguity how and what level parents must involve in decision-making processes. Some recommendations are made on how to improve involvement in decision-making process.

Teachers' Decision-Making Process

2019 ◽  
pp. 79-100
Author(s):  
Britt Tatman Ferguson ◽  
Suzanne Evans ◽  
Nilsa J. Thorsos
Keyword(s):  
Decision Making ◽  
Teaching Practices ◽  
Children With Disabilities ◽  
Positive Impact ◽  
Decision Making Process ◽  
Effective Strategies ◽  
Decision Making Processes ◽  
The Individual

This chapter examines teachers' decision-making processes of selecting and implementing inclusive literature, especially in relation to children with disabilities, in their teaching practices. Inclusive literature celebrates diversity helping the individual see himself as well as others. Inclusive literature educates everybody about everyone, and books can help reduce prejudice. Diversity in literature impacts how children view disability and allows them to understand society. Realistic portrayals of a character with a disability can have positive impact on attitudes of students without disabilities towards peers with disabilities. The chapter will address effective strategies for selecting relevant and appropriate stories and books. In addition, the chapter will address effective strategies for using inclusive literature.

Judging the World Dialectically versus Non-Dialectically

2018 ◽  
Author(s):  
Takahiko Masuda ◽  
Liman Man Wai Li ◽  
Matthew J. Russell
Keyword(s):  
Decision Making ◽  
Cultural Differences ◽  
Cognitive Processes ◽  
Contextual Information ◽  
Thinking Styles ◽  
Dialectical Thinking ◽  
North Americans ◽  
Analytical Thinking ◽  
Meaning Systems ◽  
Decision Making Processes

For over three decades, cultural psychologists have advocated the importance of cultural meaning systems and their effects on basic modes of perception and cognition. This chapter reviews findings which have demonstrated that culturally dominant ways of thinking influence people’s basic perceptual and cognitive processes: East Asians are more likely to endorse holistic thinking and dialectical thinking style when they process information, such that they incorporate more contextual information into their judgments of focal objects, and North Americans are more likely to endorse non-dialectical thinking and analytical thinking styles, by focusing on foreground information. The chapter also reviews recent findings related to higher cognitive processes in judgments and decision making processes. It emphasizes two lines of research showing how cultural differences in perception and cognition affect the online decision making process, one involving various online processes in decision making and the other involving how cultures experience indecisiveness in their decisions. Finally, this chapter introduces recent findings highlighting how cultural differences in perception and cognition affect how people make judgments involved in resource allocation, how cultural consistency values affect personality judgments, and how memory judgments are affected by neural cues. To close, it discusses the importance of this line of research and its future directions.

Should I Do This? : Factors Influencing the Decision to Raise Grandchildren among Custodial Grandparents

2020 ◽  
Author(s):  
Bert Hayslip ◽  
Christine A Fruhauf ◽  
Joshua Fish
Keyword(s):  
Decision Making ◽  
Research Design ◽  
Custodial Grandparents ◽  
Chi Square ◽  
Grandparent Caregivers ◽  
Factors Influencing ◽  
Content Analyses ◽  
Decision Making Processes ◽  
Middle Generation ◽  
Design And Methods

Abstract Background and Objectives Grandparents often step in to raise grandchildren when the middle generation is unavailable or unwilling. Although the consequences of raising grandchildren are well researched, little is known about the factors influencing grandparents’ decisions to raise grandchildren. The objectives for this study were to (1) explore the factors that influence decision-making processes among grandparent caregivers, and (2) investigate the extent to which these factors reflect a multi-faceted, dualistic framework. Research Design and Methods Data were collected from 108 custodial grandparents who answered an open-ended question about their decision to raise grandchildren. Results Content analyses of participants’ answers yielded 15 factorial dimensions defined in terms of their negative/push or positive/pull poles, as it related to their decision to raise grandchildren. Chi Square tests were used to examine each dimension to the extent to which elicited frequencies were differentially represented for positive versus negative poles. For 12 dimensions, the negative decisional parameters outweighed those that were positive. Discussion and Implications Grandparents report both positive and negative parameters when reflecting on their decision to raise grandchildren. These results call for further research to advance the understanding of the decision-making processes that caregiving grandparents make and the role that they may have on their experiences.

scholarly journals Access denied: understanding the relationship between women and sacred forests in Western India

Oryx ◽  
2021 ◽  
pp. 1-8
Author(s):  
Shruti Mokashi ◽  
Stewart A. W. Diemont
Keyword(s):  
Decision Making ◽  
Western India ◽  
Cultural Significance ◽  
Cultural Conditions ◽  
Participation Of Women ◽  
Ecological Aspects ◽  
Decision Making Processes ◽  
Sacred Forests ◽  
Scholarly Discourse ◽  
The Relationship

Abstract Sacred forests or groves are patches of forest vegetation that are traditionally protected by local communities because of their religious or cultural significance. The ecological aspects of sacred forests have been the focus of most of the scholarly discourse; little scholarship has examined how local people perceive their sacred areas. This scholarly lacuna is especially pronounced with respect to women, as the majority of sacred forests have traditionally been the domain of the men. Until recently, the sacred forests tradition in most regions endured with minimal participation of women, but with changing socio-economic and cultural conditions, sacred forests are declining. By examining women's perspectives regarding their relationship with their sacred forests, this research informs the scholarship on gender and sacred forests, and explores the role women can play in forest conservation. In 2015–2017, we conducted village meetings and in-depth interviews in four villages located in and around the Bhimashankar Wildlife Sanctuary in the Western Ghats region of Maharashtra state, India. We found that apart from rules and taboos governing the protection of these sacred forests, taboos also revolve around the access and interaction of women with the sacred forests, with women having less control and decision-making power than men. Nevertheless, women expressed interest in continuation of the tradition of sacred forests, and the younger generation wants some of the gendered rules to change. We recommend including women in management and decision-making processes to strengthen the institution of sacred forests.

Cognitive Processing of Miscommunication in Interactive Listening: An Evaluation of Listener Indecision and Cognitive Effort

2021 ◽  
pp. 1-17
Author(s):  
Jennifer M. Roche ◽  
Arkady Zgonnikov ◽  
Laura M. Morett
Keyword(s):  
Decision Making ◽  
Cognitive Processing ◽  
Language Processing ◽  
Cognitive Effort ◽  
Mouse Tracking ◽  
Computer Mouse ◽  
Decision Making Processes ◽  
Computer Mouse Tracking ◽  
Listening Task ◽  
Processing Effort

Purpose The purpose of the current study was to evaluate the social and cognitive underpinnings of miscommunication during an interactive listening task. Method An eye and computer mouse–tracking visual-world paradigm was used to investigate how a listener's cognitive effort (local and global) and decision-making processes were affected by a speaker's use of ambiguity that led to a miscommunication. Results Experiments 1 and 2 found that an environmental cue that made a miscommunication more or less salient impacted listener language processing effort (eye-tracking). Experiment 2 also indicated that listeners may develop different processing heuristics dependent upon the speaker's use of ambiguity that led to a miscommunication, exerting a significant impact on cognition and decision making. We also found that perspective-taking effort and decision-making complexity metrics (computer mouse tracking) predict language processing effort, indicating that instances of miscommunication produced cognitive consequences of indecision, thinking, and cognitive pull. Conclusion Together, these results indicate that listeners behave both reciprocally and adaptively when miscommunications occur, but the way they respond is largely dependent upon the type of ambiguity and how often it is produced by the speaker.

“It's Not Humanly Possible to Do Everything”: Perspectives on Intervention Decision-Making Processes of Parents of Children with Autism Spectrum Disorders

2015 ◽  
Vol 22 (1) ◽  
pp. 13-21 ◽  
Author(s):  
Erinn Finke ◽  
Kathryn Drager ◽  
Elizabeth C. Serpentine
Keyword(s):  
Decision Making ◽  
Individualized Education Program ◽  
Children With Autism ◽  
Autism Spectrum ◽  
Sources Of Information ◽  
Individual Decision ◽  
Decision Making Processes ◽  
Spectrum Disorders ◽  
Interview Methodology ◽  
Communication Interventions

Purpose The purpose of this investigation was to understand the decision-making processes used by parents of children with autism spectrum disorder (ASD) related to communication-based interventions. Method Qualitative interview methodology was used. Data were gathered through interviews. Each parent had a child with ASD who was at least four-years-old; lived with their child with ASD; had a child with ASD without functional speech for communication; and used at least two different communication interventions. Results Parents considered several sources of information for learning about interventions and provided various reasons to initiate and discontinue a communication intervention. Parents also discussed challenges introduced once opinions of the school individualized education program (IEP) team had to be considered. Conclusions Parents of children with ASD primarily use individual decision-making processes to select interventions. This discrepancy speaks to the need for parents and professionals to share a common “language” about interventions and the decision-making process.

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