scholarly journals Competitiveness of private specialist medical entities in the opinion of service recipients

2019 ◽  
Vol 129 (3) ◽  
pp. 78-81
Author(s):  
Wiktoria Dyjas
Keyword(s):  
Waiting Time ◽  
Quality Of Services ◽  
Study Group ◽  
High Quality ◽  
Factors Influencing ◽  
Medical Institutions ◽  
Competitive Prices ◽  
Main Determinants ◽  
Private Specialist

Abstract Introduction. The phenomenon of competitiveness and pressure of competitors that influence private medical institutions lead to the quest for new solutions on managing and defining determinants, which will provide advance of the institution over competing entities Aim. The purpose of the study was to determine factors influencing competitiveness of a medical institution according to the beneficiaries. Material and methods. The study group comprised 127 patients who used the services of private specialised medical institutions. Results and conclusions. The phenomenon of competitiveness in chosen types of medical services was noticed by 69% (88) of beneficiaries. High quality of services 79% (100), short waiting time for appointments 70% (89) and competitive prices 55% (70) are the main determinants of the competitiveness of those institutions.

scholarly journals Study of the Efficiency of a Commercial Medical Organization Based on the Analysis of Economic Indicators

2021 ◽  
Vol 9 (SPE3) ◽  
Author(s):  
Maryam Shamilevna Idrisova ◽  
Ilyas Muslimovich Ismailov ◽  
Nadezda Sergeevna Elizarova Elizarova ◽  
Vitaly V. Goncharov ◽  
Elena Ivanovna Zatsarinnaya ◽  
...  
Keyword(s):  
Quality Of Services ◽  
Medical Field ◽  
Medical Organization ◽  
High Quality ◽  
Medical Institutions ◽  
The World ◽  
Commercial Organizations ◽  
Commercial Organization ◽  
Epidemiological Situation

Nowadays modern medical commercial organizations in Russia carry out a paid reception of the residents for the provision of paid medical services. The demand for such services has increased significantly today due to the heavy workload of state medical institutions. However, today consumers choose the most high-quality services in the medical field, so the economic activity of medical commercial companies directly depends on the extent where specialists can provide patients with an individual approach and high-quality treatment. The purpose of the work is to study the efficiency of a commercial organization based on the analysis of its financial documentation. The author comes to the conclusion that the medical organization "Medicon+" LLC has significantly improved its financial performance during the analyzed period. This indicates that the level of services provided, as well as their demand by the citizens, is constantly growing. The increase in the number of patient visits to specialists of the analyzed clinic is also caused by the increase in the incidence of the population due to the pandemic and the decrease in the capacity of public medical institutions in this regard. However, according to the analysis, it should be concluded that in the future, taking into account the quality of services provided and recognition, the clinic of LLC "Medicon+" will be able to function effectively even after the stabilization of the epidemiological situation in the country and in the world.

scholarly journals THE DEMAND FOR PROFESSIONAL KNOWLEDGE AS A KEY FACTOR OF THE DEVELOPMENT OF OUTSOURCING OF FINANCIAL AND ACCOUNTING SERVICES IN POLAND

2016 ◽  
Vol 14 (1) ◽  
pp. 19-33 ◽  
Author(s):  
Anna BAGIEŃSKA
Keyword(s):  
Questionnaire Survey ◽  
Professional Knowledge ◽  
Quality Of Services ◽  
Small Enterprises ◽  
High Quality ◽  
Finance Management ◽  
Factors Influencing ◽  
Key Factor ◽  
Tax Accounting

The access to professional knowledge and specialists’ skills is possible for small enterprises thanks to the outsourcing of services. Purpose – The aim is to analyse the reasons for the outsourcing of accounting services and the factors influencing the choice of the accounting office. The specific aim is to evaluate the entrepreneur’s benefits resulting from using the knowledge of the specialists providing outsourcing services. Design/metodology/approach – A questionnaire survey was conducted among 120 entrepreneurs who outsource accounting services in the Podlaskie Region in Poland. Findings – The most important factors influencing the entrepreneur’s cooperation with the accounting office are: high quality of services resulting from the competence of the employees of the office, the range of services offered by the company, advising on finance management, correctness of tax accounting, the possibility of using additional services. Due to high competitiveness, the demand for professional knowledge influences the development of the outsourcing of financial and accounting services to a greater degree than the price of the services offered by the accounting offices.

Customer’s satisfaction on service quality at Vietnam Technological and Commercial Joint Stock Bank – An Giang Branch

2020 ◽  
Vol 4 (3) ◽  
pp. First
Author(s):  
Tran Minh Hieu ◽  
Nguyen Duong Ngoc Mai Chi
Keyword(s):  
Customer Satisfaction ◽  
Service Quality ◽  
Test Method ◽  
Quality Of Services ◽  
Factors Affecting ◽  
Factors Influencing ◽  
Alpha Reliability ◽  
Survey Results ◽  
Development Orientation

This study applied SERVQUAL scale of Parasuraman et al to measure factors affecting customer satisfaction on service quality at Vietnam Technological and Commercial Joint Stock Bank - An Giang Branch (Techcombank An Giang). The study was conducted to survey 207 customers who have been using the service at Techcombank An Giang. The survey results were analyzed by the Cronbach's Alpha reliability test method, then used Exploratory factor analysis (EFA) to verify and evaluate the scale of service quality. The results of the regression analysis show that customer's satisfaction about service quality at Techcombank An Giang includes four factors: The factor with the highest level is the Empathy with Beta = 0.253, the second of factor is the Responsibility with Beta = 0.248, ranked third in the influence level is the Tangible with Beta = 0.235, and the lowest impact level is the Reliability with Beta = 0.144. The research also uses statistical methods to describe and test the differences of demographic factors with customer's satisfactionon service quality.The analysis results show that there is no difference between customer's satisfaction on service quality and factors such as gender, age, income, number of transaction banks, regular transaction banks, and time to use the service at Techcombank An Giang. Through the research results, the author would like to propose some ideas to improve the quality of services, thereby attracting new customers and importantly, keeping traditional customers because the development orientation of Techcombank is to take care of old customers to cross sell other products of the bank. The Stud results offer a basis for the branch to identify the factors influencing customer satisfaction on their service quality, thereby having an appropriate strategy to improve customer satisfaction.

PRIVATE MEDICAL INSTITUTION BUSINESS MODEL TRANSFORMATION

2017 ◽  
Author(s):  
Alla Osokina ◽  
◽  
Tetiana Mysyshyn ◽  
Keyword(s):  
Development Strategy ◽  
Business Model ◽  
Model Transformation ◽  
Business Models ◽  
Model Development ◽  
Quality Of Services ◽  
Medical Institutions ◽  
Key Aspects ◽  
Business Model Development

The purpose of this article is to describe the key aspects of the transformation of outdated business models of private healthcare institutions in Ukraine. The article supports the point that existing business models of private medical institutions could be improved based on assessing the quality of services provided and creating a unique value proposition using modern marketing tools for the development of business models. On the basis of the economically substantiated business model development strategy of «MEDICOM Anti-Aging Clinic», theoretical conclusions have been empirically confirmed and their applied significance has been proved.

scholarly journals ATTITUDE AND EVALUATION BY THE MOSCOW CITY YOUTH OF THE SYSTEM OF MEDICAL INSTITUTIONS (ON THE EXAMPLE OF CLINICS)

2020 ◽  
pp. 206-210
Author(s):  
T. V. Smirnova ◽  
R. G. Smirnov ◽  
E. I. Tcoi ◽  
V. V. Maslyakov
Keyword(s):  
Health Care ◽  
Gender Differences ◽  
Young People ◽  
High Quality ◽  
Medical Institutions ◽  
Moscow City ◽  
Questionnaire Method ◽  
Study Questionnaire ◽  
Timely Treatment

Features and nature of the perception of medical institutions by the Moscow city youth have been considered. According to the results of a quantitative study (questionnaire method, N = 622) of the attitude of Moscow youth to service in medical institutions, it was concluded that, in general, young people are not sufficiently trustful of medical institutions. Among the main reasons for such a cautious attitude, respondents call insufficient equipment of clinics with high-quality equipment and organization issues. Relief gender differences have been defined: in general, according to the sample, young girls not only visit polyclinics more often than young boys, but are also more demanding to the quality of medical services provided and service. Informing the population about the positive changes in the health care system, new possibilities of medicine can serve as an incentive to change the attitude of young people to prevention and timely treatment.

scholarly journals Factors influencing consumer behaviour in the beer market in the Czech Republic

2021 ◽  
Vol 39 (No. 4) ◽  
pp. 319-328
Author(s):  
Veronika Svatošová ◽  
Petra Kosová ◽  
Zuzana Svobodová
Keyword(s):  
Czech Republic ◽  
Consumer Behaviour ◽  
Influential Factors ◽  
Influential Factor ◽  
High Quality ◽  
The Czech Republic ◽  
Beer Consumption ◽  
Factors Influencing ◽  
Selection Of

The aim of the paper is to identify the factors influencing consumers when beer consumption and when choosing restaurants for beer consumption in the Czech Republic (CR). A partial goal was to compare preferences and factors influencing beer consumers from the Vysočina Region and the South-Moravian Region. The survey included a questionnaire survey, which 408 respondents took part in. The results showed that the most influential factors in the selection of beer for consumers are taste, a high-quality brand, and Czech production. Surprisingly, price was not found to be an influential factor in beer selection but is rather neutral. Factors that influence consumers most when choosing a restaurant for beer consumption were also identified. Consumers are most influenced by the quality of the beer on offer and the environment in which it is consumed.

scholarly journals Customer’s satisfaction on service quality at Vietnam Technological and Commercial Joint Stock Bank – An Giang Branch

2020 ◽  
Vol 4 (3) ◽  
pp. First
Author(s):  
Tran Minh Hieu ◽  
Nguyen Duong Ngoc Mai Chi
Keyword(s):  
Customer Satisfaction ◽  
Service Quality ◽  
Test Method ◽  
Quality Of Services ◽  
Factors Affecting ◽  
Factors Influencing ◽  
Alpha Reliability ◽  
Survey Results ◽  
Development Orientation

This study applied SERVQUAL scale of Parasuraman et al to measure factors affecting customer satisfaction on service quality at Vietnam Technological and Commercial Joint Stock Bank - An Giang Branch (Techcombank An Giang). The study was conducted to survey 207 customers who have been using the service at Techcombank An Giang. The survey results were analyzed by the Cronbach’s Alpha reliability test method, then used Exploratory factor analysis (EFA) to verify and evaluate the scale of service quality. The results of the regression analysis show that customer’s satisfaction about service quality at Techcombank An Giang includes four factors: The factor with the highest level is the Empathy with Beta = 0.253, the second of factor is the Responsibility with Beta = 0.248, ranked third in the influence level is the Tangible with Beta = 0.235, and the lowest impact level is the Reliability with Beta = 0.144. The research also uses statistical methods to describe and test the differences of demographic factors with customer’s satisfaction on service quality. The analysis results show that there is no difference between customer’s satisfaction on service quality and factors such as gender, age, income, number of transaction banks, regular transaction banks, and time to use the service at Techcombank An Giang. Through the research results, the author would like to propose some ideas to improve the quality of services, thereby attracting new customers and importantly, keeping traditional customers because the development orientation of Techcombank is to take care of old customers to cross sell other products of the bank. The Stud results offer a basis for the branch to identify the factors influencing customer satisfaction on their service quality, thereby having an appropriate strategy to improve customer satisfaction.

ASSESSMENT OF LEVEL OF STUDENTS' SATISFACTION WITH QUALITY OF MANAGEMENT SERVICES IN PRIVATE STUDENT ACCOMMODATION

2019 ◽  
Vol 6 (1) ◽  
Author(s):  
Getrude Mampuru ◽  
Clinton Aigbavboa
Keyword(s):  
Student Satisfaction ◽  
Hot Water ◽  
Quality Of Services ◽  
Item Score ◽  
High Quality ◽  
Score Analysis ◽  
General Rules ◽  
Students Satisfaction ◽  
Management Services

This paper presents findings on students' satisfaction with one of the biggest private student accommodation in Johannesburg, South Africa. Management services play an important role in the level of student satisfaction. Without good management services and a poor interaction between student and management, the quality of services provided will have an adverse effect on the level of student satisfaction. In assessing overall student satisfaction, the quality of services offered to students is the significant element to be considered. Hence the purpose of this study was to determine the level of student satisfaction with the quality of management services provided to them in private student accommodations. Data that was received was analyzed by means of frequencies and tables, which employed the use of descriptive statistical procedures and Mean Item score. Analysis was based on the 58 useable questionnaires obtained from students out of 60 questionnaires issued. Findings from the study revealed that electricity supply, Wi-Fi connection, and general rules are among the most important aspect of student satisfaction/dissatisfaction with quality of management services. Thus, the study recommends that the management engages with students regarding their problems, and timely deal with arising complains. Furthermore, management should provide high quality Wi-Fi connection that will be suitable for all student accommodated, and also provide proper supply of electricity as well as increase the supply of hot water.

Influence of selected factors on meat quality from farm-raised and wild fallow deer (Dama dama): a review

2018 ◽  
Vol 98 (3) ◽  
pp. 405-415 ◽  
Author(s):  
Marta Bykowska
Keyword(s):  
New Product ◽  
Fallow Deer ◽  
Housing System ◽  
Wild Animals ◽  
Dama Dama ◽  
Muscle Type ◽  
High Quality ◽  
Factors Influencing ◽  
Slaughter Method

Fallow deer meat (venison) is a new product acquired from farm-raised and wild animals. Nowadays, people are more concerned about their health, and therefore, they search for high quality, “healthy” products. Farming of fallow deer is ecological and friendly to the environment. Animals are kept in pasture conditions which resemble their natural environment. Venison is considered healthy meat, low in fat and cholesterol, and high in protein. The aim of this review was to gather and discuss the available literature on factors influencing the quality of venison such as sex, age, slaughter method and housing system, feeding, hanging method, animal condition, muscle type, and ageing of meat, considering both farm-raised and wild fallow deer.

scholarly journals Performance Assessment of Solid Waste Management following Private Partnership Operations in Lagos State, Nigeria

2014 ◽  
Vol 2014 ◽  
pp. 1-8 ◽  
Author(s):  
Agboje Ifeoma Anestina ◽  
Adeoti Adetola ◽  
Irhivben Bright Odafe
Keyword(s):  
Waste Management ◽  
Solid Waste ◽  
Regulatory Agency ◽  
Solid Waste Management ◽  
High Quality ◽  
Private Partnership ◽  
Factors Influencing ◽  
Private Sector Participation ◽  
Lagos State

The strategy of delivering modern, high quality public services and promoting competition in the waste management sector leads to formation of private sector participation (PSP) to handle solid waste management in Lagos State. The findings depict that quality of service among the PSP operators recorded high success in the high income areas than those of the low and medium income areas. On the average, industry productivity was 6.63 tonnes per day per vehicle. 18 out of 30 companies in the study area were above this average and in meeting increased productivity, year of experience in operations, number of trips made, number of times trucks were serviced, and adhering to regulatory agency requirement were among the factors influencing company’s productivity in the state. The study, therefore, recommends that regulatory agency should be more aggressive in playing its statutory roles of managing the PSP operators.

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