scholarly journals PENGARUH TOTAL QUALITY MANAGEMENT TERHADAP KINERJA PERUSAHAAN PADA BENGKEL MOBIL PARAMITHA AUTO GRAHA DENPASAR

2021 ◽  
Vol 10 (5) ◽  
pp. 456
Author(s):  
I Made Wirayuda Dinata ◽  
Ni Ketut Purnawati
Keyword(s):  
Quality Management ◽  
Total Quality Management ◽  
Continuous System ◽  
Education And Training ◽  
Employee Empowerment ◽  
Company Performance ◽  
Total Quality ◽  
Repair Shop ◽  
System Improvement ◽  
And Training

Company performance is used as an evaluation material for management to determine the level of the company's operating system so that it is necessary to know the factors that affect company performance, one of which is Total Quality Management (TQM). The purpose of this study was to determine how much influence Total Quality Management has on Company Performance at the Paramitha Auto Graha Denpasar car repair shop. Total Quality Management (TQM) is viewed from 5 indicators, namely focus on customers, teamwork, continuous system improvement, education and training and employee empowerment. This research using associative design and taking 80 employees as saturated sample, analyzed by Multiple Linear Regression. The results show, Total Quality Management which consists of focus on customers, teamwork, continuous system improvement, education and training as well as employee empowerment has a positive and significant effect on company performance at Paramitha Auto Graha Denpasar car repair shop. Keywords: Total Quality Management (TQM), Company Performance

scholarly journals The Effect Of TQM And Budget Participation On Managerial Performance In Corporate Manufacturing In Industrial Area Makassar

2018 ◽  
Vol 1 (1) ◽  
pp. 70-84
Author(s):  
Muhammad Nasrun
Keyword(s):  
Quality Management ◽  
Total Quality Management ◽  
Research Result ◽  
Industrial Area ◽  
Education And Training ◽  
Total Quality ◽  
Managerial Performance ◽  
System Improvement ◽  
Sustainable System ◽  
And Training

The researce is to analyse TQM and budget participation that impact to managerial performance. The research aimed to analyse the effect of: the total quality management (focusing on the customer, sustainable system improvement, education and training, employees’ involvement and empowerment) and the budget participation on the managerial performance in the manufacturing corporate in Makassar Industrial Area. The research was carried out in the manufacturing corporate in Makassar Industrial Area by taking the company’s General Managers as the respondents. Data were collected through an observation, interview and questionnaire. The data were analysed by using the descriptive analysis, multiple regression analysis, validity test, reability test, hypothesis testing. The research result indicates that the total quality management based on the focus on the customer, sustainable system improvement, education and training, employees’ involvement and empowerment, and budget setting participation have the positive effect on the managerial performance. Focus on the customer represents the most dominant variable influencing the managerial performance.

scholarly journals Manfaat Total Quality Management (TQM) Dalam Meningkatkan Kualitas Pendidikan Di Indonesia

2019 ◽  
Author(s):  
Lisa Nilhuda ◽  
Hade Afriansyah ◽  
Rusdinal
Keyword(s):  
Quality Management ◽  
Total Quality Management ◽  
Continuous System ◽  
Total Quality ◽  
Scientific Approach ◽  
System Improvement ◽  
Quality Controller ◽  
And Training

Total Quality Management (TQM) is an overall method for managing the quality of an organization that covers products, services, performance, processes and human resources. Quality management combines the quality Trilogy, namely quality planning, quality control and quality improvement. TQM is related to the creation of a quality culture so that education providers can provide satisfaction to their customers (third parties such as parents of students) so that they want to include their children in the school while being supported by their organizational structure in doing what they want. In TQM there are main elements that must be known, namely focus on customers, obsession with quality, scientific approach, long-term commitment, teamwork, continuous system improvement, education and training, controlled freedom, unity of purpose, involvement and empowerment of employees . In order for quality education in Indonesia to be of quality, TQM is also needed as a quality controller. Various kinds of benefits that can be obtained from TQM both for institutions and customers. Among the benefits that are felt are: (1). make institutions as leaders / leaders and not followers / followers, (2). help create work teams, (3). making institutions more sensitive to customer needs, (4). making institutions ready and more adaptable to change, (5). relationships between different department staff are easier.

ANALISIS PENERAPAN TOTAL QUALITY MANAGEMENT DALAM MENJAGA KUALITAS PRODUK AIR MINERAL DALAM KEMASAN MEREK SABINA PADA PT. SABINA TIRTA UTAMA SAMARINDA

2020 ◽  
Vol 8 (2) ◽  
pp. 111
Author(s):  
Filda Ramadani
Keyword(s):  
Quality Management ◽  
Total Quality Management ◽  
Mineral Water ◽  
Total Quality ◽  
Quality Product ◽  
System Improvement ◽  
A Company ◽  
And Training ◽  
Bottled Mineral Water

This researcher is motivated by analyzing the application of Total Quality Management well in a in industrial company in maintaining the quality of the products produced at PT. Sabina Tirta Utama, Through the application of TQM it is expected that the company can provide satisfaction to customers with the result produced. The formulation of the problem in this study is divided two into: (1) Analyzing the application of TQM  in maintaining the quality of the products produced at PT. Sabina Tirta Utama. (2) Whether the quality produced is in accordance with standard SNI. This study ams to find out how the application of TQM at PT. Sabina Tirta Utama and to find out the quality the products produced at PT. Sabina Tirta Utama.Intense competition will require companies to provide quality product to consumers. But the company’s concern is not limited to the quality of the product produced, but also on aspeets of the process, human resources (HR) and the environment. PT. Sabina Tirta Utama is a company that produces bottled mineral water in Samarinda and faces competition in a business that is growing increasingly. One of the methods carried out by PT. Sabina Tirta Utamain order to remain competitive by implementing Total Quality Management (TQM) . through an obsession toward quality, teamwork, continus system improvement, education and training, unity of purpose, and employee involvement. TQM is a system to achive the goals of an organization, one of which is maintaining product quality.Based on the result of interviews and observations, implementation of TQM in maintaining the quality of bottled mineral water products at PT. Sabina Still has reject products every month and teamwork is still careless in packing. Then As the result quality of bottled mineral waterproduced by PT. Sabina Tirta Utama has met the standard.

scholarly journals TOTAL QUALITY MANAGEMENT PADA BALAI LATIHAN PENDIDIKAN TEKNIK GMIM KAATEN TOMOHON DI KOTA TOMOHON

2017 ◽  
Vol 13 (2A) ◽  
pp. 47
Author(s):  
Korompis Meggi Leddy Meylan ◽  
Celcius ., Talumingan ◽  
Leonardus R. Rengkung
Keyword(s):  
Quality Management ◽  
Total Quality Management ◽  
Education And Training ◽  
Team Work ◽  
Technical Training ◽  
Training Data ◽  
Total Quality ◽  
Work Education ◽  
And Training

The aim of this research is to know the application of Total Quality Management at Technical Training Center (BLPT) GMIM KAATEN TOMOHON. The study was conducted from February to April 2017. The data used in this study are primarily qualitative data relating to the measurement of Total Quality Mananagement, consists of Customer Focus data, Obsession with quality, Long-term commitment, Team Work, Education and training. Data collection uses a list of questions to be asked directly to the management and employees and Consumers. The results of the study and discussion on the application of Total Quality Management to the customers and to the leadership and employees of BLPT GMIM Kaaten Tomohon indicate that included in the highly satisfied category are Obsessions on Quality, Long Term Commitment, Teamwork, and for Education and Training. While the included in the category of satisfaction is Focus on Customers.

PENGARUH TOTAL QUALITY MANAGEMENT (TQM) TERHADAP KINERJA PERUSAHAAN MELALUI PERILAKU PRODUKTIF KARYAWAN PADA PT. TOMORROW’S ANTIQUES INDONESIA

2019 ◽  
Vol 1 (2) ◽  
pp. 1-20
Author(s):  
I Wayan Suartina ◽  
Ni Nyoman Adityarini Abiyoga Vena Swara ◽  
Ni Luh Sri Astiti
Keyword(s):  
Quality Management ◽  
Total Quality Management ◽  
Path Analysis ◽  
Quantitative Method ◽  
Descriptive Analysis ◽  
Company Performance ◽  
Total Quality ◽  
Analysis Technique ◽  
Z Value

This study aims to determine the effect of Total Quality Management (TQM) on employee productive behavior and company performance at PT. Tomorrow’s Antiques Indonesia. This study uses a quantitative method with a sample of 104 employees. Data was collected by observation, interviews, documentation, literature, and questionnaires. The analysis technique used descriptive analysis, path analysis (analysis path), and sobell test. The results of the total quality management (TQM) research have a positive and significant effect on employee productive behaviour at PT. Tomorrow's Antiques with coefficient of 0.986 and a sig value of 0.00 <0.05; employee productive behavior has a positive and significant effect on company performance at PT. Tomorrow's Antiques with coefficient of 0.606 and a sig value of 0.00 <0.05; total quality management (TQM) has a positive and significant effect on company performance at PT. Tomorrow's Antiques with coefficient of 0.396 and a sig value of 0.00 <0.05, and employee productive behaviour can mediate the effect of total quality management (TQM) on company performance at PT. Tomorrow's Antiques with Z value (17,311) > Z table (1,96).

scholarly journals INOVASI MEMEDIASI TQM DAN KINERJA PERUSAHAAN PADA SEKTOR UKM

2019 ◽  
Vol 3 (2) ◽  
pp. 155-163
Author(s):  
Yolanda Masnita (Universitas Trisakti - Indonesia) ◽  
Abdul Rahman (Universitas Trisakti - Indonesia) ◽  
Andhika Veraldy (Universitas Trisakti - Indonesia)
Keyword(s):  
Quality Management ◽  
Total Quality Management ◽  
Small And Medium Enterprises ◽  
Radical Innovation ◽  
Incremental Innovation ◽  
Company Performance ◽  
Total Quality ◽  
Food And Beverage ◽  
Convenience Sampling ◽  
Medium Enterprises

Abstract In strategy competition, innovation must be clear and precise in accordance with consumer demand and expectations. Limited organizational resources require organizations to manage innovation clearly. The company's efforts to change or increase product output, both from its processes and services, are interpreted as innovation. This study aims to examine the effect of total quality management on company performance with two approaches, additional innovation and radical innovation. The hypothesis was tested from data collected from 108 food and beverage SMEs registered at the Indonesian Food and Beverage Entrepreneurs Association - GAPMMI using convenience sampling data processed with AMOS. The results of the study show that additional innovation as a TQM mediator has an influence on company performance. In addition, testing shows that radical innovation has no effect on company performance. Therefore, additional innovation is the best way that SMEs can choose as a TQM approach to influence company performance. This research can contribute to small and medium enterprises in the selection of innovations in the practice of TQM. This will help entrepreneurs get better company performance Key words: total quality management; incremental innovation; radical innovation; firm performance; SMEs AbstrakDalam kompetisi strategi, inovasi harus jelas dan tepat sesuai dengan permintaan dan harapan konsumen. Terbatasnya sumber daya organisasi menuntut organisasi mengelola inovasi dengan jelas. Upaya perusahaan untuk mengubah atau meningkatkan output produk, baik dari proses dan layanannya, ditafsirkan sebagai inovasi. Penelitian ini bertujuan untuk meneliti pengaruh manajemen kualitas total terhadap kinerja perusahaan dengan dua pendekatan, inovasi tambahan dan inovasi radikal. Hipotesis diuji dari data yang dikumpulkan dari 108 UKM makanan dan minuman yang terdaftar di Gabungan Pengusaha Makanan dan Minuman Indonesia – GAPMMI dengan menggunakan convenience sampling data diolah dengan AMOS. Hasil penelitian menunjukkan bahwa inovasi tambahan sebagai mediator TQM, memiliki pengaruh terhadap kinerja perusahaan. Selain itu, pengujian menunjukkan bahwa inovasi radikal tidak berpengaruh pada kinerja perusahaan. Oleh karena itu, inovasi tambahan adalah cara terbaik yang dapat dipilih oleh UKM sebagai pendekatan TQM untuk mempengaruhi kinerja perusahaan. Penelitian ini dapat berkontribusi untuk usaha kecil dan menengah dalam pemilihan inovasi dalam praktik TQM. Hal ini akan membantu pengusaha mendapatkan kinerja perusahaan yang lebih baik Kata kunci: manajemen kualitas total; inovasi tambahan; inovasi radikal; kinerja perusahaan; UKM

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