scholarly journals A Comprehensive Needs Analysis of French Course for Tourism and Hospitality Program

2020 ◽  
Vol 7 (1) ◽  
pp. 51
Author(s):  
Marliza Arsiyana ◽  
Nour Hernadi
Keyword(s):  
Tourism Industry ◽  
French Language ◽  
Needs Analysis ◽  
Foreign Languages ◽  
Mixed Methods Approach ◽  
Language Classrooms ◽  
Points Of View ◽  
Hospitality And Tourism Industry ◽  
Tourism And Hospitality ◽  
The Ideal

This study aims to conduct a comprehensive needs analysis on french language for tourism and hospitality programs by looking closely at three points of view, i.e., 120 students of tourism and hospitality program, 7 french lecturers, and 5 hospitality professionals. This research applied a mixed-methods approach to collecting the data. This means that this study deployed a set of qualitative and quantitative measures to attain deep answers. Furthermore, the data in this study were collected through multiple instruments, including interviews and questionnaires. The result of the analysis of the data revealed that the French language was one of the significant foreign languages, besides English, that needed to be learned by the students to have a good carrier in the hospitality and tourism industry in the future. Along with that fact, speaking was considered as the most important language skill, among the other skills, which have to be developed by the students. Moreover, the ideal teaching materials urgently needed to be developed within this context were those equal to the intermediate level. The findings of this study were expected to have a further contribution to the development of comprehensive teaching syllabuses, materials, as well as lesson plans for French-language classrooms in the tourism and hospitality program.

Work-Life Balance in Tourism Industry

2019 ◽  
pp. 237-274
Author(s):  
F. Gül Turanlıgil ◽  
Muhammad Farooq
Keyword(s):  
Business Environment ◽  
Tourism Industry ◽  
Work Life ◽  
Work Life Balance ◽  
Life Balance ◽  
Industry Worker ◽  
Hospitality And Tourism Industry ◽  
Tourism And Hospitality ◽  
Global World

The modern era of competition and commercialization changed working patterns. Paradigm change of competitive global world has caused many challenges and conflicts arising as a result of an increased competition amongst industries. Business has become proactive, aggressive, and demanding in order to stand tall in this competition. Every industry requires workers to be actively involved and devote comprehensively, but specifically, tourism and hospitality requires an extra mile. Workload is different than other industries. Comprehensive view is given on the conditions of hospitality and tourism industry faces keeping up with the contemporary business environment of this sector and how this sector suffers due to the work-life balance conflicts. Furthermore, insights on work-life balance and conflicts that rises on the horizon for hospitality industry worker, difference of work-life balance in this industry, link of performance and balanced work-life, and most importantly, role of human resources policies are given.

scholarly journals Stimulating satisfaction and loyalty: transformative behaviour and Muslim consumers

2020 ◽  
Vol 32 (9) ◽  
pp. 2903-2923
Author(s):  
Naushad Mohamed ◽  
Babak Taheri ◽  
Anna Farmaki ◽  
Hossein Olya ◽  
Martin Joseph Gannon
Keyword(s):  
Complexity Theory ◽  
Consumer Satisfaction ◽  
Qualitative Comparative Analysis ◽  
Tourism Industry ◽  
Destination Image ◽  
Future Research ◽  
Content Type ◽  
Hospitality And Tourism Industry ◽  
Tourism And Hospitality ◽  
Practical Implications

Purpose This study aims to investigate the combinations of religiosity, cosmopolitanism and perceived destination image leading to satisfaction and loyalty amongst Muslim consumers within the Maldivian tourism and hospitality context. Design/methodology/approach Using fuzzy-set qualitative comparative analysis (fsQCA), this study reveals that diverse combinations of religiosity, cosmopolitanism and destination image dimensions stimulate satisfaction and loyalty in Muslim consumers. Findings Multiple recipes can be used to design compelling destinations that balance the desire for religiosity and cosmopolitanism characteristic of contemporary Muslim consumers. The results confirm the applicability of complexity theory in explaining Muslim consumer behaviour within the Islamic destination context. Practical implications Several implications for the hospitality and tourism industry are drawn from the results, with suggestions for future research provided. Each fsQCA recipe identifies distinct suggestions to shape the design of destination attributes and hospitality offerings to stimulate consumer satisfaction and loyalty. Originality/value Complexity theory was applied to assess the complex causal relationships among Muslim consumers’ religiosity, perceived destination image, cosmopolitanism, satisfaction and loyalty.

scholarly journals Business Model Innovation for Sustainability. Highlights from the Tourism and Hospitality Industry

2019 ◽  
Vol 11 (1) ◽  
pp. 212 ◽  
Author(s):  
Angelo Presenza ◽  
Antonio Messeni Petruzzelli ◽  
Angelo Natalicchio
Keyword(s):  
Business Model ◽  
Business Model Innovation ◽  
Tourism Industry ◽  
Special Issue ◽  
Multiple Perspectives ◽  
Hospitality Sector ◽  
Tourism And Hospitality Industry ◽  
Hospitality And Tourism Industry ◽  
Tourism And Hospitality ◽  
The Relationship

In this paper, we introduce the themes addressed and the approaches used in this Special Issue to investigate the relationship between business model innovation and sustainability in the hospitality and tourism industry. After presenting the topics under investigation, we briefly discuss how the articles in the collection allow to unveil firms’ approaches used to innovate their business model focusing upon sustainable practices and goals. Therefore, by offering multiple perspectives of analysis, this Issue increases our comprehension and understanding of which sustainable strategies companies may adopt to compete in the tourism and hospitality sector.

Training and development research in tourism and hospitality: a perspective paper

2020 ◽  
Vol 75 (1) ◽  
pp. 256-259
Author(s):  
Bruce Tracey ◽  
Magdalena Petronella (Nellie) Swart
Keyword(s):  
Design Methodology ◽  
Employee Training ◽  
Training And Development ◽  
Tourism Industry ◽  
Content Type ◽  
The Future ◽  
To Come ◽  
Hospitality And Tourism Industry ◽  
Tourism And Hospitality ◽  
Systems Framework

Purpose The purpose of this paper is to discuss the evolution of the training and development field and present our projections for future inquiry in this important domain. Design/methodology/approach This submission is intended for possible publication as a perspective article as per the editor’s call regarding the Platinum Jubilee; thus, it is a brief review of the focal topic and projection of the future. Findings Employee training and development will continue to be a priority for the hospitality and tourism industry. The systems framework has been clearly established, but it is evident that additional inquiry is needed to explain how the various framework elements are related. In the decades to come, this framework will be expanded to account for the complexities that emerge from the prolific growth in information and resources for supporting training and development. Research limitations/implications While based on decades of previous research, it is always difficult to predict the future, especially 75 years out. Originality/value This paper offers a research primer on the focal topic and prescription for future efforts.

scholarly journals Bibliometric Analysis of Post Covid-19 Management Strategies and Policies in Hospitality and Tourism

2021 ◽  
Vol 12 ◽  
Author(s):  
Kanwal Iqbal Khan ◽  
Adeel Nasir ◽  
Saima Saleem
Keyword(s):  
Management Strategies ◽  
Tourism Industry ◽  
Future Challenges ◽  
Significant Research ◽  
Research Findings ◽  
Hospitality And Tourism ◽  
Tourism And Hospitality Industry ◽  
Hospitality And Tourism Industry ◽  
Tourism And Hospitality ◽  
Strategic Perspective

The strategic perspective of management policies gained utmost importance during the post-Covid era. The researchers are trying to introduce strategies that can help organizations cope with post-crisis destruction. Yet, the research on the topic is fragmented, mainly related to the hospitality and tourism industry. This manuscript aims to present scholarly research findings dealing with the post-Covid-19 management strategies in the hospitality and tourism industry from January 1, 2020, to July 28, 2021. These strategies can play an essential role in the survival and growth of the sectors. The study identified and acknowledged the core contributing authors, journals, countries, affiliation, corresponding authors through bibliometric, citation, and keyword analysis. It also conducted the co-occurrence analysis and reported three significant research streams and bibliometric coupling to identify four research themes for management strategies of the tourism and hospitality industry in the post-Covid era. With the help of an influential and conceptual framework, the study highlights the future challenges managers could face and suggests the possible area for reviewing and revising the existing policies by proposing future directions. Consequently, this study contributes to the current literature on post-Covid-19 management strategies and policies by developing the critical analysis of the extant literature and highlighting the understudy areas that future studies must explore to expand the scope of the research.

The hospitality and tourism industry in Canada: innovative solutions for the future

2017 ◽  
Vol 9 (4) ◽  
pp. 471-485 ◽  
Author(s):  
Chandana (Chandi) Jayawardena
Keyword(s):  
Tourism Industry ◽  
Theme Issue ◽  
Content Type ◽  
Introductory Article ◽  
Innovative Solutions ◽  
Innovative Thinking ◽  
Hospitality And Tourism ◽  
Tourism And Hospitality Industry ◽  
Hospitality And Tourism Industry ◽  
Tourism And Hospitality

Purpose This paper aims to provide practical solutions to the strategic question: “The hospitality and tourism industry in Canada: what are the main challenges and solutions?”. It aims to capture the essence of scholarly contributions made by 25 Canadian experts and provide a conclusion to the Worldwide Hospitality Themes (WHATT) theme issue (v.9, n.4) dedicated to Canada. Design/methodology/approach The paper draws from key concepts, suggestions and solutions written by 25 Canadian authors in the previous papers of this theme issue. It is worth noting that these authors together have more than 700 years of experience in managing, operating and teaching all aspects of the tourism and hospitality industry. The paper presents nine summaries in the following order: the state of the industry (introductory article); finding innovative solutions for HR challenges (four articles); and new trends and innovation (four articles) Findings In conclusion, 20 recommendations relating to human capital enhancement, as well as general suggestions, are made to embrace useful trends and innovative thinking for future progress in Canada’s hospitality and tourism industry. Practical implications As this paper is a combination of many perspectives from nine co-authored articles, there is no single focus to draw common conclusions. For further information and analysis, it is recommended that the relevant articles from this theme issue be reviewed. Originality/value Readers interested in the Canadian hospitality and tourism industry will find this paper to be of interest.

Expo 2020: What must Dubai’s hospitality and tourism industry do to be ready pre- and post-event?

2014 ◽  
Vol 6 (4) ◽  
pp. 381-386 ◽  
Author(s):  
Stuart Jauncey ◽  
Sanjay Nadkarni
Keyword(s):  
Success Factors ◽  
Tourism Industry ◽  
Theme Issue ◽  
Content Type ◽  
Key Success Factors ◽  
Hospitality And Tourism ◽  
Tourism And Hospitality Industry ◽  
Hospitality And Tourism Industry ◽  
Tourism And Hospitality ◽  
Mega Event

Purpose – The purpose of this paper is to highlight and summarize the main findings of the theme issue: “Expo 2020: How is Dubai’s hospitality and tourism industry preparing?” by drawing on the discussion and recommendations across the collection of articles to identify the key success factors associated with hosting Expo 2020 in Dubai. Design/methodology/approach – The paper profiles the key methodological elements in developing the research agenda for the theme issue “Expo 2020: How is Dubai’s hospitality and tourism industry preparing?” Findings – The paper provides a concise summary of recommendations for the various stakeholder groups involved in hosting Dubai’s Expo 2020 mega event. Originality/value – Dubai’s successful bid to host Expo 2020 was announced in early 2014. Written by industry practitioners, analysts and educators with local knowledge and experience of Dubai’s tourism and hospitality industry, the theme issue provides an authoritative review of the main opportunities and challenges facing the industry in Dubai as it prepares to host Expo 2020.

scholarly journals Hotel managers’ perceptions towards the use of robots: a mixed-methods approach

2020 ◽  
Author(s):  
Stanislav Hristov Ivanov ◽  
Faruk Seyitoğlu ◽  
Martina Markova
Keyword(s):  
Mixed Methods ◽  
Qualitative Data ◽  
Tourism Industry ◽  
Service Robots ◽  
Mixed Methods Design ◽  
Mixed Methods Approach ◽  
Managerial Implications ◽  
Hospitality And Tourism Industry ◽  
Hotel Managers

Adopting a supply-side perspective, the present paper analyses Bulgarian hotel managers’ perceptions of service robots using a convergent mixed methods design. Structured quantitative data was collected from 79 hotel managers through a questionnaire, while interviews were used for the collection of qualitative data from 20 hotel managers. The findings indicate that repetitive, dirty, dull, and dangerous tasks in hotels would be more appropriate for robots, while hotel managers would rather use human employees for tasks that require social skills and emotional intelligence. The demographic characteristics of respondents and the characteristics of the hotels they currently worked in played little role in their perceptions of service robots. The managers considered that robots would decrease the quality of the service and were generally not ready to use robots. Additionally, the interviewees indicated that skilled and well trained human employees were more valuable than robots and more adequate for the hospitality and tourism industry. Theoretical, methodological, and managerial implications are provided as well.

scholarly journals A Study of Hospitality Internship in Gokarna Forest Resort, Nepal

2016 ◽  
Vol 6 ◽  
pp. 95-126
Author(s):  
Ramesh Raj Kunwar ◽  
Sarswati Khatri-Thapa
Keyword(s):  
Learning Experience ◽  
Real Life ◽  
Tourism Industry ◽  
Life World ◽  
Hospitality Education ◽  
Adequate Understanding ◽  
Before And After ◽  
Hospitality And Tourism ◽  
Hospitality And Tourism Industry ◽  
Tourism And Hospitality

Hospitality and Tourism industry and internship are crucial to each other and for this reason, the industry as well as the prospective intern should be fully aware about the internship and its various aspects. To make the internship more effective it should be studied from the perspective of prospective interns and the employer. Because of the lack of adequate understanding the interns as well as the employers are facing the difficulties when the internship starts. This article tries to present an internship from various perspectives as well as portray an intern’s change of understanding about the internship before and after the involvement in the field. This portray mainly focus on the concept of internship, knowledge before, during and after internship, learning experience, difference between theoretical and real life world with some suggestions for the following generations.Journal of Tourism and Hospitality Education (Vol. 6), 2016, Page: 95-126

scholarly journals Tourism distribution channels in European island destinations

2018 ◽  
Vol 30 (1) ◽  
pp. 326-342 ◽  
Author(s):  
M. Claudia Tom Dieck ◽  
Paraskevi Fountoulaki ◽  
Timothy Hyungsoo Jung
Keyword(s):  
Online Communication ◽  
Communication Technologies ◽  
Distribution Channels ◽  
Tourism Industry ◽  
Information Communication ◽  
Content Type ◽  
Travel Agents ◽  
Technological Developments ◽  
Hospitality And Tourism Industry ◽  
Tourism And Hospitality

Purpose Advances in information communication technologies (ICTs) have changed the tourism distribution channels model, as traditional players continue to disappear or change their business model, while new players and channels emerge because of technological developments. Therefore, this study aims to propose a tourism distribution channels model for European island destinations. Design/methodology/approach Using an exploratory approach, interviews with 34 tourism stakeholders were conducted at ITB Berlin and WTM London in March 2014 and March/November 2016, and analyzed using thematic analysis. Findings The findings revealed that a number of changes have taken place within the distribution channels market over the past six years. The disappearance of incoming travel agents has increased, while new forms of online communication and distribution have appeared. In particular, social media, online review sites and mobile channels play an increasingly important role for hoteliers. Practical implications ICTs change the online landscape for tourist distribution in island destinations, and practitioners should make use of new online channels and be aware of disappearing tourism players to remain competitive. Originality/value First, this paper provides indications for the increased disintermediation in regard to incoming travel agents within the Cretan hospitality and tourism industry. Second, it investigates the issue of tourism distribution channels using a broad range of key tourism and hospitality players to provide a tourism distribution channels model for future reference. Finally, this study offers implications for the development of distribution strategies for tourism businesses and hoteliers in Crete.

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