Knowledge Management: Organisational Culture and Effective Knowledge Sharing

Mousaion ◽  
2019 ◽  
Vol 36 (3) ◽  
Author(s):  
Jade Adegboye
Keyword(s):  
Knowledge Management ◽  
Knowledge Sharing ◽  
Financial Services ◽  
Research Question ◽  
Organisational Culture ◽  
Exploratory Research ◽  
Main Research ◽  
Descriptive Research ◽  
Sharing Strategy ◽  
Novices And Experts

In the knowledge economy, organisations rely on knowledge to improve and stay competitive in the industry. Knowledge exists both explicitly and tacitly and the challenge lies in transferring the tacit knowledge from experts to less experienced employees before they leave the organisation. This study, conducted at a financial services organisation in South Africa, is based on qualitative research, which seeks to determine how knowledge is shared between novices and experts in a financial services organisation. This study aims to identify how employees currently share knowledge and to discover more effective knowledge sharing tools and methods that can foster effective knowledge sharing in the organisation. The main research question is: What is the effectiveness of existing knowledge sharing methods between experienced employees and new hires at a financial services organisation? The research question is answered through the questionnaires that were distributed and interviews that were conducted with the participants. The data collection was carried out based on an exploratory research design and a descriptive research method. The data analysis followed an inductive approach. Quantitative analysis using tables and graphs and qualitative analysis by means of themes were used to analyse the data collected. The findings reveal that most employees are not aware of the knowledge management or sharing strategy in their organisation owing to silos of organisational culture in the organisation. Knowledge sharing is not driven organisation-wide, and knowledge sharing tools are not managed effectively. Based on the study’s findings, an organisation-wide knowledge management and sharing strategy is essential. In addition, organisations should enable employees to share by providing more capacity dedicated to knowledge sharing.

scholarly journals The Impact of Knowledge Capture and Knowledge Sharing on Learning, Adaptability, Job Satisfaction and Staying Intention: A Study of the Banking Industry in Bangladesh

2019 ◽  
Vol 7 (1) ◽  
pp. 46-64
Author(s):  
Zahid Zamir
Keyword(s):  
Job Satisfaction ◽  
Knowledge Management ◽  
Knowledge Sharing ◽  
Financial Services ◽  
Actual Behavior ◽  
Exploratory Research ◽  
Knowledge Capture ◽  
The Impact ◽  
Employee Learning ◽  
Purposive Sample

Abstract The Knowledge Management (KM) has been defined as performing activites in discovering, capturing, sharing and applying knowledge in a more effective and effieicnt way. This study looks at only two such processes namely: capruring and sharing knowledge and their sub-processes. The purpose of this study is to conduct exploratory research to investigate the extent to which the sub-processes of knowledge capture and knowledge sharing of knowledge management impact the employee learning, adaptability, Job satisfaction and intention to stay on the job. This research was conducted using a purposive sample from financial services firms in Bangladesh. The sample consisted of 254 respondents from 23 different branches of eight commercial banks drawing from all levels of employees in the organizational hierarchy. The partial least squares (PLS) approach using Smart PLS has been used to test both the measurement and structural models. The findings of this study confirm that it is not the KM processes rather the sub-processes of KM process that can positively impact on employees' outcomes. This study involved self-administrated questionnaires and was open to all levels of staff and measured perceptions of the employees as opposed to actual behavior. This study suggests that employees' learning and adaptability depend on the usability and comfortability of the knowledge management initiatives undertaken by the management. Practitioners may employ the same experimental method using the instruments developed for this study to analyze the impact of the subprocesses of knowledge capture and knowledge sharing on employee outcomes. This study contributes to the existing literature of knowledge management that how the sub-processes of knowledge capture and knowledge sharing motivate employees to learn and adapt and how learning and adaptability contribute to job satisfaction and staying intention.

scholarly journals THE IMPACT OF KNOWLEDGE CAPTURE AND KNOWLEDGE SHARING ON LEARNING, ADAPTABILITY, JOB SATISFACTION AND STAYING INTENTION: A STUDY OF THE BANKING INDUSTRY IN BANGLADESH

2019 ◽  
Vol 7 (1) ◽  
Author(s):  
Zahid Zamir
Keyword(s):  
Job Satisfaction ◽  
Knowledge Management ◽  
Knowledge Sharing ◽  
Financial Services ◽  
Actual Behavior ◽  
Exploratory Research ◽  
Knowledge Capture ◽  
The Impact ◽  
Employee Learning ◽  
Purposive Sample

The Knowledge Management (KM) has been defined as performing activites in discovering, capturing, sharing and applying knowledge in a more effective and effieicnt way. This study looks at only two such processes namely: capruring and sharing knowledge and their sub-processes. The purpose of this study is to conduct exploratory research to investigate the extent to which the sub-processes of knowledge capture and knowledge sharing of knowledge management impact the employee learning, adaptability, Job satisfaction and intention to stay on the job. This research was conducted using a purposive sample from financial services firms in Bangladesh. The sample consisted of 254 respondents from 23 different branches of eight commercial banks drawing from all levels of employees in the organizational hierarchy. The partial least squares (PLS) approach using Smart PLS has been used to test both the measurement and structural models. The findings of this study confirm that it is not the KM processes rather the sub-processes of KM process that can positively impact on employees' outcomes. This study involved self-administrated questionnaires and was open to all levels of staff and measured perceptions of the employees as opposed to actual behavior.  This study suggests that employees' learning and adaptability depend on the usability and comfortability of the knowledge management initiatives undertaken by the management. Practitioners may employ the same experimental method using the instruments developed for this study to analyze the impact of the sub-processes of knowledge capture and knowledge sharing on employee outcomes.  This study contributes to the existing literature of knowledge management that how the sub-processes of knowledge capture and knowledge sharing motivate employees to learn and adapt and how learning and adaptability contribute to job satisfaction and staying intention.

scholarly journals Significant factors for enabling knowledge sharing between government agencies within South Africa

2013 ◽  
Vol 15 (2) ◽  
Author(s):  
Avain Mannie ◽  
Herman J. Van Niekerk ◽  
Chris M. Adendorff
Keyword(s):  
South Africa ◽  
Knowledge Management ◽  
Knowledge Sharing ◽  
Structural Equation ◽  
Employee Performance ◽  
Organisational Culture ◽  
Government Agencies ◽  
Balanced Score Card ◽  
Performance Contracts ◽  
Significant Factors

Background: Globally, organisations have recognised the strategic importance of knowledge management (KM) and are increasingly focusing efforts on practices to foster the creation, sharing and integration of knowledge.Objectives: This study aimed to validate the significant factors that influence the effectiveness of KM between government agencies in South Africa. The commonly identified pillars of KM in the extant literature served as a primary framework in establishing these factors.Method: Data were gathered using an electronic survey made available to different national government agencies within the security cluster. Responses were analysed using structural equation modelling.Main findings: Existing literature highlighted organisational culture, learning organisation, collaboration, subject matter experts and trust as being determinants for knowledge management. The first two were identified as the most significant factors for knowledge sharing to succeed.Conclusion: Whilst there is universal consent as to the strategic importance of KM, actionable implementation of knowledge sharing initiatives appears to be lacking. This study emphasised the fact that leaders must instil a knowledge sharing culture either through employee performance contracts or methods such as the balanced score card. The study also showed that it is imperative for leaders to acknowledge that KM is a multi-faceted discipline that offers strategic advantages. Leaders of developing countries should note that they are on a developmental journey. This requires their organisations to be learning organisations, which necessitates a change in the organisational culture and knowledge interventions through their academies of learning.

The impact of organisational culture, organisational structure and technological infrastructure on process improvement through knowledge sharing

2019 ◽  
Vol 26 (6) ◽  
pp. 1443-1472
Author(s):  
Sergio J. Chión ◽  
Vincent Charles ◽  
José Morales
Keyword(s):  
Knowledge Management ◽  
Knowledge Sharing ◽  
Process Improvement ◽  
Textile Industry ◽  
Organisational Culture ◽  
Organisational Structure ◽  
Technology Infrastructure ◽  
Content Type ◽  
General Managers ◽  
The Impact

Purpose The purpose of this paper is to investigate the mediator role that knowledge sharing plays between organisational culture, organisational structure, and technology infrastructure and process improvement in a knowledge management context in manufacturing enterprises operating in the food, beverage and textile industry. Design/methodology/approach An empirical study is conducted with a sample of 200 food, beverage and textile companies. Data are obtained by means of a survey questionnaire applied to general managers in each of the sample firms. The impact of the factors organisational culture, organisational structure and technology infrastructure on process improvement via knowledge sharing is assessed. Structural equation modelling and maximum likelihood estimation are applied to find the direction and strength of the relationships. Findings The main findings indicate the significant relationships between knowledge sharing and process improvement, between organisational culture and knowledge sharing, and between organisational structure and knowledge sharing. The relationship between technology infrastructure and knowledge sharing is found not to be significant. Research limitations/implications The findings of the present study are limited to the food, beverage and textile industry. Future research could incorporate data from other manufacturing sectors or service companies. Practical implications This study provides practical guidance for general managers who wish to implement process improvement programmes. Originality/value Several authors have noted that there are few research studies concerning the interaction between each phase of knowledge management and total quality management practices. This study is interested in knowledge sharing and its impact on process improvement in a knowledge management context.

From Knowledge Management to Knowledge Governance

2015 ◽  
pp. 237-248
Author(s):  
Tariq Zaman ◽  
Alvin W. Yeo ◽  
Narayanan Kulathuramaiyer
Keyword(s):  
Knowledge Management ◽  
Indigenous Knowledge ◽  
Management System ◽  
Research Question ◽  
Indigenous Communities ◽  
Knowledge Management System ◽  
Local Context ◽  
Information Technology Professionals ◽  
Main Research ◽  
Knowledge Governance

The existing frameworks and methodologies for software designing encompass technological aspects and needs of the urban settings. In software development, getting sufficient and correct requirements from the users is most important, because these requirements will determine the functionality of the system. In indigenous communities identifying the user needs and understanding the local context are always difficult tasks. This typical approach of designing indigenous knowledge management system generates the issues of indigenous knowledge governance, de-contextualisation, and data manipulation. Hence, the main research question this chapter addresses is, How can we introduce indigenous knowledge governance into ICT-based Indigenous Knowledge Management System (IKMS)? The study has been conducted in three phases with collaboration of two indigenous communities, Long Lamai and Bario of Sarawak, East Malaysia. The main outcome of the study is the methodology of conducting a multidisciplinary research and designing the Indigenous Knowledge Governance Framework (IKGF). The framework works as an analytical tool that can help in understanding the essential context in which indigenous knowledge management processes occur. The chapter argues that in order to design appropriate software tools for indigenous knowledge management, information technology professionals need to understand, model, and formalise the holistic indigenous knowledge management system and then use this understanding as a basis for technology design and approaches.

scholarly journals Knowledge, Renewal and Flexibility: Exploratory Research in Family Firms

2019 ◽  
Vol 9 (4) ◽  
pp. 87 ◽  
Author(s):  
Pérez-Pérez ◽  
López-Férnandez ◽  
Obeso
Keyword(s):  
Cluster Analysis ◽  
Knowledge Management ◽  
Family Firms ◽  
Research Question ◽  
Strategic Flexibility ◽  
Cluster Solution ◽  
Exploratory Research ◽  
Managerial Decision ◽  
Strategic Renewal ◽  
Family Enterprises

This study aims to explore how family firms pursue strategies that promote strategic flexibility and knowledge-management (KM) practices to respond to strategic-renewal goals. Specifically, based on a knowledge-based view of the firm, the following research question is proposed: Are there heterogeneous groups of family firms in terms of knowledge management, strategic flexibility and strategic renewal goals? To answer this question, an exploratory study using a two-step cluster analysis is developed. It reveals natural groupings from a sample of 288 small and medium-sized Spanish family enterprises (SMEs). The results obtained identified three distinctive clusters of family firms, namely proactive family firms, transitional or adaptive family firms, and rigid family firms. After two-step cluster analysis, we also conducted analysis of variance (ANOVA) to confirm that significant differences amongst the three clusters exist. After heterogeneity been confirmed, a further profile of the cluster solution was provided by using CEO and board characteristics, as well as the generational stage of the company. The findings offer some counterbalance for those studies that tend to study family businesses as a homogeneous entity, thus permitting researchers to access more information, providing rich explanations for renewal managerial decision-making purposes in family firm contexts.

scholarly journals AN EXPLORATORY RESEARCH ON THE PSYCHOLOGY OF INVESTORS IN FINANCIAL MARKETS

2020 ◽  
Vol 8 (4) ◽  
pp. 979-992
Author(s):  
Mustafa Hakan SALDI
Keyword(s):  
Decision Making ◽  
Financial Markets ◽  
Research Question ◽  
Endocrine System ◽  
Human Mind ◽  
Exploratory Research ◽  
Human Beings ◽  
Risky Assets ◽  
Main Research ◽  
The Relationship

The emotional mind which was granted to human beings in order to add the meaning of their perception through the data, information and knowledge that are being gathered from all around the outside environment with senses and the experiences of realities that have effects on the attitude of a person which can be observed as stereotypes, have effects on the decision making processes of investors, which was proven with general assumptions and theories with countless times in the background of the subject. Differently, this research is mainly designed for in-depth investigation of the relationship between parts of the human brain and endocrine system which have a role on emotional actions that can be observed of investors' behaviours in financial markets. From the viewpoint of experimentally tested studies, the discovery of the response of the subproblems will be explored in the main research question of why the risky assets are being selected by the investors relative to the sciences of neurology and endocrinology. Also, the amygdala, testosterone and cortisol relation which is the predictive factor of behaviours is going to be explained in terms of showing their effects on decision making in monetary management and will be analysed as a moderator with depth observations to understand the relationship between investment behaviour and emotions as well. As a result, the study will bring different perspectives to investors who are both experienced and inexperienced in trading with financial instruments by the addition of consideration of emotional side of the human mind to the logic and rational part.

The Effect of Organizational Trust on the Success of Codification and Personalization KM approaches

2010 ◽  
pp. 192-212
Author(s):  
Vincent M. Ribière
Keyword(s):  
Knowledge Management ◽  
Knowledge Sharing ◽  
Conceptual Model ◽  
Organizational Trust ◽  
Critical Factor ◽  
Knowledge Management Strategy ◽  
Survey Tool ◽  
Main Research ◽  
Km Strategy ◽  
The Impact

Knowledge Management (KM) initiatives are expanding across all types of organizations worldwide. However, not all of them are necessarily successful mainly due to an unfriendly organizational culture. Organizational trust is often mentioned as a critical factor facilitating knowledge sharing. For this research we took an empirical approach to validate this assumption. The purpose of this research is to explore the relationships between organizational trust, a knowledge management strategy (codification vs. personalization) and its level of success. This study was conducted among 97 US companies involved in knowledge management. A survey tool was developed and validated to assess the level of trust, the level of success and the dominant KM strategy deployed by an organization. Nine main research hypotheses and a conceptual model were tested. The findings show the impact of trust on the choice of the KM strategy as well as on the level of success.

Modeling the Metrics of Individual, Organisational and Technological Knowledge Sharing Barriers: An Analytical Network Process Approach

2013 ◽  
Vol 12 (03) ◽  
pp. 1350018 ◽  
Author(s):  
B. P. Sharma ◽  
M. D. Singh
Keyword(s):  
Knowledge Management ◽  
Competitive Advantage ◽  
Knowledge Sharing ◽  
Process Approach ◽  
Maximum Effect ◽  
Analytical Network Process ◽  
Knowledge Based ◽  
Sharing Strategy ◽  
Network Process ◽  
Engineering Industries

In today's knowledge-based business, knowledge is the only source of competitive advantage for engineering industries. Knowledge sharing plays an important role in the success of knowledge management (KM). Knowledge sharing barriers (KSBs) become obstacles for KM to achieve the goals of the industries. In this paper, three categories of KSBs have been identified such as individual, organisational and technological. The main purpose of this research is to measure the effectiveness of individual, organisational and technological KSBs which helps the managers for taking decision to enhance the successful knowledge sharing strategy in the engineering industries. In this paper, an analytical network process (ANP) framework has been developed with the help of identified determinants, dimensions and enablers to evaluate the effectiveness of alternatives such as individual, organisational and technological KSBs. As per evaluation, the organisational KSBs have the maximum effect on knowledge sharing followed by technological and individual KSBs.

scholarly journals Knowledge Sharing as the Basis of Learning in Innovation Pattern in Small and Medium Scale Enterprises (SMEs)

2017 ◽  
Vol 12 (2) ◽  
pp. 214
Author(s):  
Hafiz Rahman
Keyword(s):  
Knowledge Sharing ◽  
Descriptive Analysis ◽  
Innovation Process ◽  
Learning Processes ◽  
Research Approach ◽  
Exploratory Research ◽  
Main Research ◽  
Medium Scale ◽  
Depth Interview

<p><strong></strong>The study discusses process and implementation of knowledge sharing as the basis of learning in the innovation process that is undertaken in small and medium scale enterprises/SMEs with the contextual overview on the West Sumatran SMEs in Indonesia. As the context of the study, a specific SME in West Sumatra was taken as the case study. The study is an empirical-exploratory research where the qualitative method in terms of descriptive analysis was used as the main research approach. It also uses content analysis from the result of an in-depth interview as its main data analysis. A case study approach is used to collect data and information from the informants of the study. It can be inferred from the study that knowledge sharing has allowed an equal dissemination of information between people in the organisation of SME. Employees and owners spread information, knowledge as well as experience equally one to each other and this has led to the creation of a conducive environment in which learning processes can be smoothly undertaken. Such learning processes directly ease the innovation processes that is schemed and undertaken by the SME.</p><em><strong>Bahasa Indonesia Abstrak:</strong></em> <em>Artikel ini membahas proses dan implementasi knowledge sharing sebagai sebuah dasar bagi pembelajaran dalam proses inovasi yang dterjadi pada usaha kecil dan menengah/UKM dengan konteks pada UKM di Provinsi Sumatera Barat, Indonesia. Sebagai bagian dari konteks, maka dilakukan pemilihan UKM spesif</em><em>i</em><em>k yang dijadikan sebagai studi kasus. Studi ini merupakan penelitian empiris-exploratory yang menggunakan metode kualitatif dalam bentuk analisa deskriptif. Studi ini juga menggunakan analisa konten sebagai hasil dari in-depth interview untuk menganalisis data yang telah berhasil dikumpulkan. Pendekatan studi kasus digunakan untuk mengumpulkan data dan informasi dari informan penelitian. Studi ini menyimpulkan bahwa knowledge sharing akan memberikan dampak berupa adanya pembagian informasi yang merata antara sesama individu didalam UKM. Para karyawan dan pemilik UKM saling menyebarkan informasi, pengetahuan serta pengalaman secara merata pada sesamanya. Situasi ini lebih lanjut menciptakan lingkungan yang kondusif dimana proses pembelajaran dapat terlaksana dengan baik.  Proses pembelajaran yang dilakukan tersebut secara langsung mempermudah proses inovasi yang direncanakan dan dilakukan oleh UKM.     </em>

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