scholarly journals The effect of using the balanced scorecard (BSC) on reducing banking services costs – An applied study on commercial banks in Palestine –: أثر استخدام بطاقة الأداء المتوازن في تخفیض تكاليف الخدمات المصرفية – دراسة تطبيقية على البنوك التجارية في فلسطين –

2021 ◽  
Vol 5 (18) ◽  
pp. 108-88
Author(s):  
Khaled Muhammad Al- Madhoun Khaled Muhammad Al- Madhoun
Keyword(s):  
Balanced Scorecard ◽  
Commercial Banks ◽  
Service Cost ◽  
Banking Services ◽  
Four Dimensions ◽  
The Balanced Scorecard ◽  
Applied Study ◽  
Study Results ◽  
Modern Methods ◽  
Internal Operations

The study aimed to measure the effect of the Balanced Scorecard (BSC), with its four dimensions (financial, clients, internal operations, learning and growth) on reducing banking services costs in commercial banks in Palestine. The study used the descriptive, analytical, and also the regression analysis methods. The study depends on the questionnaire which was addressed, to (general manager, financial director, observer, head of accounting department). The study sample contained (47) employees working in commercial banks in Palestine. The study results showed a significant effect of using the Balanced Scorecard (BSC) and its four dimensions (financial, clients, internal operations, learning and growth) on reducing banking services costs in commercial banks in Palestine, The study recommended the necessity for commercial banks departments in Palestine to pay more attention to clarifying the importance of the Balanced Scorecard (BSC) method, which is one of the modern methods of accounting and its role in reducing banking services costs. And developing service cost plans using the Balanced Scorecard (BSC) and paying attention to all dimensions of the Balanced Scorecard for its role in reducing the costs of the services provided.

scholarly journals PRAKTIK BALANCED SCORECARD SEKTOR PUBLIK: SISTEM PENGUKURAN KINERJA UNTUK MENINGKATKAN PERFORMA ORGANISASI

2021 ◽  
Vol 9 (2) ◽  
pp. 184-205
Author(s):  
Ali Tafriji Biswan ◽  
Syahirul Alim
Keyword(s):  
Information Systems ◽  
Balanced Scorecard ◽  
Business Processes ◽  
The Balanced Scorecard ◽  
The Public ◽  
Future Performance ◽  
Study Results ◽  
Ministry Of Finance ◽  
Organizational Needs ◽  
Financial Technology

This study aims to explore performance based on the Balanced Scorecard in the public sector, namely the Center for Information Systems and Financial Technology. Although initially the BSC measurement system was designed for the private sector from the perspective of customer, financial, internal business processes, and learning & growth, public organizations have also adopted it, of course, with modifications to suit organizational needs. The Ministry of Finance began implementing the Balanced Scorecard in 2007, and until now it has covered all levels of the organization, including the Center for Information Systems and Financial Technology. The study results show a summary of the perspectives into three perspectives of stakeholders (customers), internal business processes, and learning & growth; The target achievement of the Key Performance Indicators (KPI) based on the BSC can be achieved, thus encouraging improvements and improvements in future performance.

scholarly journals Performance Assessment in Business of Agricultural Companies using Balanced Scorecard Model

2015 ◽  
Vol 48 (2) ◽  
pp. 109-120 ◽  
Author(s):  
S. Brezuleanu ◽  
Carmen Olguţa Brezuleanu ◽  
I. Brad ◽  
T. Iancu ◽  
A. Ciani
Keyword(s):  
Performance Management ◽  
Balanced Scorecard ◽  
Classical Model ◽  
Integrated Approach ◽  
Strategic Objectives ◽  
Four Dimensions ◽  
The Balanced Scorecard ◽  
Individual Level ◽  
Financial Perspective ◽  
Long Time

AbstractThe performance management is a strategic and integrated approach for long-time success of the activity of agricultural companies, by improving the performance of the organization, teams and individuals. In search of success, the performance management uses a variety of models, techniques and methods, some taken from other systems and improved and others of its own, focusing on strategy and differentiating features that provide a strong competitive advantage. The Balanced Scorecard (BSC) model identifies several dimensions of the organization, representing areas where organizations need to achieve results at department, team or individual level. According to the type of the agricultural company, there can be esential financial aspect, customers, internal processes, knowledge and learning, service quality, market share etc. The company under study, S.C. Agrocomplex Lunca Paşcani S.A., is representative in terms of ownership, farm and profile of the agricultural production in Moldavia region. According to the methodology developed, starting from the strategy of S.C. Agrocomplex Lunca Paşcani S.A. we identified the strategic objectives for each situation and the level of reaching the objectives using several indicators. In the second stage of the BSC analysis, the indicators are defined according to the management priorities of S.C. Agrocomplex Lunca Paşcani S.A. in four categories, corresponding to the four dimensions of the classical model: customer perspective, perspective of processes within the company, employee perspective and financial perspective

اثر استخدام أدوات المحاسبة الإدارية على تحسين جودة التدقيق الداخلي للمصارف العراقية الأهلية: بطاقة الأداء المتوازن أنموذجًا

2021 ◽  
Vol 1 (1) ◽  
Author(s):  
سعد محيميد ◽  
عمار ياسين ◽  
زهير عباس
Keyword(s):  
Balanced Scorecard ◽  
Banking Sector ◽  
Internal Audit ◽  
Quality Of Services ◽  
Internal Auditing ◽  
Four Dimensions ◽  
The Balanced Scorecard ◽  
Private Banks ◽  
Audit Team

The research aims to find out the effect of using management accounting tools on improving the quality of internal auditing for private Iraqi banks - the Balanced Scorecard as a model, and to achieve the goal of the research, a questionnaire was developed that included Balanced Scorecard information, with regard to the studied community represented by private Iraqi banks in Iraq. Research The Iraqi banking sector The research sample focused intentionally for the Mosul Bank for Development and Investment and the Ashur International Bank for Investment, and among the most important findings of the research: the presence of a moral impact of using the balanced scorecard in its four dimensions to improve the quality of internal auditing in private banks. On the efficiency of the work of the internal audit team in banks. The research reached several recommendations, the most important of which are: Paying attention to the qualitative dimensions of implementing the Balanced Scorecard and disseminating its concept, it must be concerned with the quality of services to attract new clients, maintain old clients, pay attention to customer suggestions and complaints and address them in a timely manner, improve internal processes and qualify and train cadres to increase their experience and capabilities Proper application of the Balanced Scorecard.

scholarly journals Corporate Competitiveness Index of Climate Change: A Balanced Scorecard Approach

2019 ◽  
Vol 11 (5) ◽  
pp. 1445
Author(s):  
Jae Myung ◽  
Hyoung-Tae An ◽  
Su-Yol Lee
Keyword(s):  
Climate Change ◽  
Balanced Scorecard ◽  
Process Management ◽  
Evaluation Model ◽  
Business Sector ◽  
Four Dimensions ◽  
The Balanced Scorecard ◽  
Critical Issues ◽  
Practical Guidelines ◽  
Carbon Performance

Climate change is one of the most critical issues in the business sector. This conceptual study proposes a corporate competitiveness evaluation model of climate change by adopting the Balanced Scorecard approach. This study provides a series of specific performance and competitiveness indicators of climate change in the four dimensions of learning and growth, internal process, external stakeholders, and finance and carbon performance. The indicators, which use both quantitative and qualitative methods, can be immediately applied in the field. This study presents practical guidelines to successfully adopt and implement the competitiveness evaluation model in an organization by considering prevalent innovation tools of business process management, process visualization, and knowledge socialization. Finally, it provides some implications for managers and policy-makers who wish to proactively address climate change in the business sector.

scholarly journals Research on Evaluation Indicators of Tax Policy Performance for Technology Innovating Enterprises: Based on Balanced Scorecard

2012 ◽  
Vol 3 (2) ◽  
pp. 27
Author(s):  
Niu Yanshao
Keyword(s):  
Balanced Scorecard ◽  
Tax Policy ◽  
Mathematics Model ◽  
Four Dimensions ◽  
The Balanced Scorecard ◽  
Research On Evaluation ◽  
Policy Performance ◽  
Evaluation Indicator ◽  
Target Layer ◽  
Fuzzy Mathematics Model

Evaluation indicator is the basis of evaluation. Firstly, this paper constructed a evaluationindicator system referred to tax policy performance to technology innovation enterprisefrom four dimensions based on balanced scorecard. Secondly, we used the analytic hierarchyprocess to calculate the weights of strategic level, target layer, index layer and indicators in theoverall weight of the balanced scorecard. Lastly, fuzzy mathematics model was employed tocalculate the membership degree of the indicators.

The balanced scorecard: subjects, concept and objects – a commentary

2012 ◽  
Vol 8 (4) ◽  
pp. 511-527 ◽  
Author(s):  
Niels Dechow
Keyword(s):  
Balanced Scorecard ◽  
Design Methodology ◽  
Object Representation ◽  
Executive Education ◽  
Content Type ◽  
Four Dimensions ◽  
The Balanced Scorecard ◽  
Starting Point ◽  
Management Concepts ◽  
The Impact

PurposeBy observations of what managers do with the balanced scorecard (BSC), the purpose of the paper is to discuss how further empirical research may be advanced, which differentiates more clearly what we study when exploring BSC work.Design/methodology/approachThe paper is based on a discussion of observations of seasoned managers working with the BSC as part of their executive education program. It offers a discussion of how insights from interaction with these managers can develop our understanding of how management concepts are constituted and can be explored.FindingsThe ways in which managers (dis‐)connect the BSC objects and concept are everything but benign. Much more could be known about the BSC, by studying both how these relationships are crafted in practice, and how the relationships crafted are influenced by the texts by which the BSC is known.Research limitations/implicationsThe paper offers a new way of framing research of popular management conceptualizations, by separating them in terms of conceptual ideas and representational objects. It offers a starting point for researching, what managers do with the BSC, and for researching what it is that works for the balanced scorecard.Originality/valueThe paper frames a quadrant approach. It distinguishes the BSC in terms of its conceptual narrative, its artefact object representation, users’ conceptual expectations and object mobilization. These four dimensions can assist researchers in finding ways to assess the impact of popular management concepts.

scholarly journals The Reality of Applying BSC Approach and the Obstacles to Its Application in Islamic Banks in Palestine

2020 ◽  
Vol 4 (1) ◽  
pp. 15-28
Author(s):  
Raed Abueid
Keyword(s):  
Balanced Scorecard ◽  
Two Dimensions ◽  
Marketing Strategies ◽  
Islamic Banks ◽  
Banking Services ◽  
Male And Female ◽  
The Balanced Scorecard ◽  
Qualified Personnel ◽  
The World ◽  
Female Employees

The research aimed to recognize the reality of the application of the Balanced Scorecard (BSC) Approach and the Obstacles applied in the Islamic banks in Palestine. The researcher has designed a questionnaire composed of two dimensions, then the questionnaire was distributed to male and female employees in Islamic banks operating in the Hebron district, Data were statistically analyzed by the SPSS program , The study concluded that the reality of the application of Balanced Scorecard  Approach in Islamic banks was High in general on all dimensions of the study, and that the most important obstacles to the application of the Balanced Scorecard (BSC )Approach in these banks are the lack of knowledge of these banks and the benefits of the application of this approach, In addition to the high cost of implementation and the lack of qualified personnel to implement it, The study recommended the need for attention and increase Islamic banks in focusing on the application of this approach because of its advantages which are beneficial to the banks , customers and the community in general and  its adoption in the marketing strategies, and that Islamic banks should work to intensify its efforts to develop and improve banking services to keep up with developments in the world.  

scholarly journals Evaluating the Performance of Using Balanced Scorecard Case Study: Al-Aqsa University

2021 ◽  
Vol 4 (4) ◽  
pp. 150-191
Author(s):  
Nedal F. Abedolla ◽  
Ghadeer M. Almohtade
Keyword(s):  
Balanced Scorecard ◽  
Academic Staff ◽  
Gaza Strip ◽  
Scientific Research ◽  
Secondary Data ◽  
The Balanced Scorecard ◽  
Fifth Dimension ◽  
Internal Operations ◽  
The Gaza Strip ◽  
The University

This study aimed to identify the concept and dimensions of the balanced scorecard, identifying the degree to apply Al-Aqsa University the dimensions of the balanced scorecard, and identifying the fifth dimension related to the environmental dimension and the extent of its application at Al-Aqsa University. Al-Aqsa University seeks to use the best modern methods and keep pace with the development taking place. The descriptive analytical approach was used, and this study relied on collecting secondary data from several sources beside the primary sources represented by the questionnaire. The study concluded that Al-Aqsa University maintains a high market of registered students among the universities of the Gaza Strip throughout the academic years, and also Al-Aqsa University fulfills the elements of customer dimension in its performance and is keen to treat students fairly and without discrimination, but it does not give much attention to complaints submitted by students, The university also fulfills the requirements of the internal operations dimension, as the university is characterized by the diversity of the faculties and specializations in it to suit the requirements of students and the labor market, but it is blamed for its inability to provide job opportunities for graduates, but this is due to the economic conditions that the Gaza sector suffers from. As for the dimension of learning and growth, it was found that the academic staff at Al-Aqsa University is distinguished in terms of academic degrees, and this is reflected positively on the educational services provided. In addition to the interest in publishing scientific research and conferences, the university also has a deanship of scientific research and a magazine for publishing scientific research, all of which confirms the university's interest in learning, and finally it turns out that the university is keenly interested in the environment and providing an appropriate environment for its students. In light of the results, the study recommended a set of recommendations, the most important of which is the necessity of applying the Balanced Scorecard as a planning, evaluation and measurement card.

scholarly journals Change Strategies and their Role in Enhancing the Profitability of the Industrial Companies Using the Balanced Scorecard - Applied Study in the General Company for Automotive Industry in Iraq - Alexandria

Webology ◽  
2021 ◽  
Vol 18 (2) ◽  
pp. 1315-1330
Author(s):  
Zeena Hamza Khudair ◽  
Mohammed Jassim Khalil
Keyword(s):  
Automotive Industry ◽  
Balanced Scorecard ◽  
Global Markets ◽  
Change Strategies ◽  
The Balanced Scorecard ◽  
Industrial Companies ◽  
Applied Study ◽  
Rapid Changes ◽  
Performance Development ◽  
Opening Up

As a result of the constant and rapid changes that the world is witnessing in the field of Information Technology and opening up to global markets, making local industrial companies have a constant decline in profitability as a result of the inadequacy and understanding of these companies of these challenges, due to the inadequacy of measurement processes over traditional systems, which requires a great deal of attention to. This is done by applying the pattern of change strategies in achieving the requirements of performance development and identifying the extent of factors and variables affecting the application and practice of the pattern of change strategies and the extent of their impact in the use of the four-dimensional scale represented by the balanced scorecard, so the research included two aspects representing the first aspect.

scholarly journals BALANCED SCORECARD AS A STRATEGIC TOOL FOR MANAGEMENT OF PUBLIC ADMINISTRATION

2015 ◽  
Vol 3 ◽  
pp. 253-257
Author(s):  
Peter Skotnický
Keyword(s):  
Private Sector ◽  
Public Administration ◽  
Balanced Scorecard ◽  
Financial Management ◽  
Slovak Republic ◽  
The Balanced Scorecard ◽  
Business Goals ◽  
Modern Methods ◽  
Progressive Organizations

Balanced Scorecard is one of the modern methods of management, which is currently applied mainly by progressive organizations of the private sector. The subjected method was recently implemented into financial management, which is the key to the process of management of the organization in relation to the achievement of business goals. This suggests that the Balanced Scorecard could help improve managing process in public administration, which should lead to its improved efficiency. The aim of this article is to highlight the possibility of using the Balanced Scorecard in the management of public administration. The article defines and describes the Balanced Scorecard method, observation of its application in public administration in the Slovak Republic.

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