scholarly journals A study on hr issues in retail outlets in coimbatore

2012 ◽  
Vol 1 (2) ◽  
pp. 91-102
Author(s):  
Saravanaraj M G ◽  
Arulsenthilkumar S ◽  
Punitha N
Keyword(s):  
Primary Data ◽  
Retail Industry ◽  
Retail Stores ◽  
Retail Sector ◽  
Customer Needs ◽  
Fast Growing ◽  
Retail Business ◽  
Retail Outlets ◽  
Retail Formats ◽  
Indian Scenario

Although retailing is a one of the very emerging fast growing sector in our country, Now massive retail stores has been functioning in the nook and corner of the all across the areas for fulfilling the customer needs under one roof Now, various well reputed organizations are very clear to setting up shop in India; they have a passion to be closer to the customer. At this time when the country‘s retail business is going through a transformation, there is a Compelling need for those involved in retailing and those who wish to be involved to understand this phenomenon systematically so that they can practice it perfectly.However one of the most problematic parts in the retail industry is that of acquiring, developing and etaining the personnel involved in the business of retail. This article has been undertaken to identify the pertinent HR issues faced in the retail sector, with a focus on retail outlets in Coimbatore. In this Study, afoundation to the aspect of retailing has been given, which includes Retailing in the global and Indian scenario, retail formats, etc. Then primary data has been collected with the help of a questionnaire, with the help of which the HR issues involved in retail have been identified. In the end suggestions and recommendations have been provided.

Examining Applicability of RSQS with Added Dimensions for Organized Apparel Retailers in India

Paradigm ◽  
2017 ◽  
Vol 21 (1) ◽  
pp. 52-74 ◽  
Author(s):  
Arif Hasan
Keyword(s):  
Product Quality ◽  
Structural Equation ◽  
Primary Data ◽  
Equation Modeling ◽  
Original Form ◽  
Retail Stores ◽  
Retail Sector ◽  
Quality Scale ◽  
Retail Service ◽  
Apparel Retailers

This study endeavours to validate and develop a scale for organized apparel retail stores, as there is a need to develop and validate a modified instrument. Primary data have been collected from selected organized apparel retailers. Statistical tools, exploratory factor analysis (EFA) and structural equation modeling (SEM), were applied. It revealed that Retail Service Quality Scale (RSQS) model in original form is deficient and less appropriate in the Indian context, modified scale (i.e., Apparel Store Service & Product Quality Scale [ASSPQS]) may exhibit strong model fit for apparel retail sector. The findings and recommendations will enable retail stores to gather insights into current levels of service and product quality and may facilitate them in the improvement of certain aspects in service and product quality of the stores.

Attributes Influencing Retail Store Choice Decision of Shoppers: A Case of Pune City

2017 ◽  
Vol 21 (4) ◽  
pp. 436-448 ◽  
Author(s):  
Devang Desai ◽  
Milind Phadtare
Keyword(s):  
Factor Analysis ◽  
Primary Data ◽  
Retail Sector ◽  
Store Choice ◽  
Store Attributes ◽  
Consumer Markets ◽  
Confirmatory Factor ◽  
Choice Decision ◽  
Two Factors ◽  
Retail Formats

The consumer markets in India are expected to reach about US$1.5 trillion from the existing US$750 billion by 2021. Emergence of new retail formats and entry of new players in every format is also likely to increase competition in Indian retail sector. It has, thus, become important for the retailers to know how shoppers choose a store from various options available to them. The article aims to achieve data reduction while identifying various store attributes that influence the choice of stores by shoppers while purchasing grocery items from supermarkets. We collected primary data from 300 shoppers using personally administered questionnaire in select supermarkets in Pune. We used exploratory factor analysis to identify the attributes and the factor structure. We then used confirmatory factor analysis to validate the same. Thus, we developed a scale consisting of nine store attributes converging under two factors to understand shoppers’ decision to choose a particular supermarket for their grocery purchases.

scholarly journals An Insight to Automation & Digitalization of Retail Stores

2019 ◽  
Vol 8 (12S) ◽  
pp. 448-452
Keyword(s):  
Decision Making ◽  
Future Study ◽  
Future Research ◽  
Retail Stores ◽  
Retail Sector ◽  
Continuous Transformation ◽  
Course Of Action ◽  
Retail Business ◽  
The Future ◽  
Over Time

With consumers as the drivers of continuous changers in the industry, decision-making has become extremely complex than ever. Every day, retailers are facing variety of difficult queries regarding the best course of action for their day to day businesses. Uncertainty became an important aspect of the retail business industry. Digitalization denotes continuous transformation need and importance for the retail sector. Based on previous research, the study simplifies how digitalization transforms these factors and identifies implications and proposals for the future study. Digitalization changes the following: the nature of retail offerings - blurred distinctions between products and services, what constitutes the actual offering and how it is priced; retail settings - where and when retailing takes place ; and the factors who participate in retailing -retailers and consumers. The current transformation created challenges in research, where it demands sensitivity to development over time. This paper insists on significant and continuous transformation of retail sector and develops a framework that guides future research and aid retailers in analyzing retail sector’s current transformation due to digitalization.

A Study on the Role of Demographic and Psychographic Dynamics in Food and Grocery Retailing

2007 ◽  
Vol 11 (4) ◽  
pp. 21-30 ◽  
Author(s):  
Ch. J. S. Prasad ◽  
D. Raghunatha Reddy
Keyword(s):  
Nuclear Family ◽  
Eating Habits ◽  
Secondary Data ◽  
Primary Data ◽  
Small Scale ◽  
Retail Sector ◽  
Family Structures ◽  
Convenience Stores ◽  
Purchase Patterns ◽  
Retail Formats

The Indian food and grocery retail sector is in the transformation mode for various reasons like strong macro-economic fundamentals and the changing socio-economic scene are driving what were once traditional and small scale retail outlets into organised retail formats aimed at catering to the evolving tastes and needs of the discerning consumers. But the very fast changing trends in food and eating habits of consumers have contributed immensely to the growth of ‘Western’ format typologies such as convenience stores, departmental stores, supermarkets, specialty stores and hypermarkets. This has happened for various conspicuous reasons namely demand and supply, socio-cultural, demographic, psychographic, economic and technology advancements like a large segment of young population, a rapidly expanding middle class, rising income levels, growing literacy, increasing number of working women and nuclear family structures which in turn have created an enormous demand for consumer goods and paved way for modern retail formats. The ever changing consumer's psychographic variables like activities, interests, opinions, values and lifestyles have also completely changed the formats namely convenience stores, supermarkets and hypermarkets etc. are the crystal clear reflections of tectonic shifts in demographic and psychographic changes of consumers. However, little is known about its actual influence and contribution to the organised retailing in food and grocery sector from an empirical analysis. Thus, understanding of demo-psychographic dynamics has become an imperative in designing modern food and grocery retail formats based on the purchase patterns. The study is purely based on primary data and necessary secondary data to reinforce the model. A total of 200 retail customers in Hyderabad actively participated in the survey. Findings, various managerial and marketing implications are extensively discussed.

scholarly journals EMPLOYEE COMPENSATION EVALUATION BASED ON COST OF LIVING ADJUSTMENT (COLA) IN RETAIL INDUSTRY BOGOR, INDONESIA

2021 ◽  
Vol 7 (2) ◽  
pp. 180
Author(s):  
Aldy Rizaldy ◽  
Lindawati Kartika ◽  
Roni Jayawinangun
Keyword(s):  
Control Chart ◽  
Descriptive Analysis ◽  
Secondary Data ◽  
Primary Data ◽  
Retail Industry ◽  
Retail Sector ◽  
Literature Study ◽  
Financial Compensation ◽  
Work Accidents ◽  
Retail Workers

<p>The retail industry is a field that has a high contribution to the Indonesian economy. This research will examine the compensation based on the need for a decent living for retail workers. The purpose of this study is to (1) Analyze and evaluate the fulfillment of compensation (2) Creating a design and compensation strategy based on the requirements of decent living in Bogor. The type of data in this study is primary data (interview and questionnaires) and secondary data obtained from the <em>website</em> of Bogor, BPS, literature study, and relevant report. The method used is the descriptive analysis, control chart, and Grid ERRC. The results show that according to 60 components of Living Standards/KHL, only 53 items have been fulfilled and the rest (7 items are expected to be reviewed/Omited) and equal to Rp 2.753.000 which are below to Minimum Wage in Bogor. There is a priority in financial compensation and non-financial compensation, which are health benefits, holiday benefits, work accidents, and work incentives and non-financial compensation consists of career systems, work facilities, responsibilities, work status, working conditions. According to the control chart only 38% of the total respondents whose number of the COLA can be fulfilled above the average retail sector worker.</p>

scholarly journals Impact of Organized Retail on Unorganized Retail Sector

2019 ◽  
Vol 8 (1) ◽  
pp. 28-34
Author(s):  
R. Sivanesan ◽  
G. Jones Green
Keyword(s):  
Real Estate ◽  
Qualitative Analysis ◽  
Tamil Nadu ◽  
Primary Data ◽  
Retail Stores ◽  
Retail Sector ◽  
Satisfaction Level ◽  
Indian Context ◽  
New Form ◽  
Broad Objective

Retail is currently the flourishing sector of the Indian economy. This trend is expected to continue for at least the next two-three decades, and it is attracting huge attention from all entrepreneurs, business heads, investors as well as real estate owners and builders. Availability of quality, retail space, wider availability of products and brand communication are the some important factors that are driving the retail in India. Retail sector is also supporting to create huge employment while a new form of organized retail sector has emerged within the retail industry and it gave speedy phase to Indian retail sector. The rationale of the study is twofold: First, to examine the nature of changes in the retail sector taking place due to organized form of retailing and implications of shift to this new form of retailing. Secondly, this area has remained largely an unexplored part of research till date especially in the Indian context. The broad objective of the study is to understand consumer behavior towards organized and unorganized retail stores and to find out the consumers satisfaction level from organized retail stores as well as unorganized retail stores. The perception of the traditional retailers about the modern retailing. The study uses primary data collected through in depth qualitative analysis to represent organized and unorganized retail sectors respectively. The present study focuses on Kanyakumari, Tirunelveli, Tuticorin, Madurai and Viruthunagar Districts of Tamil Nadu.

scholarly journals Employee Engagement Practices in Organized Retail Sector: an Empirical Study with Respect to Ernakulam Town

2018 ◽  
Vol 7 (3.27) ◽  
pp. 453
Author(s):  
Sabu K. Nair ◽  
B Chandrachoodan Nair
Keyword(s):  
Empirical Study ◽  
Employee Engagement ◽  
Work Conditions ◽  
Retail Industry ◽  
Retail Stores ◽  
Retail Sector ◽  
Work Relationship ◽  
Worker Support

Dynamic Employee Engagement envelops and interfaces a huge scope of administration teach which swings it to be a far reaching idea. Employee Engagement is an approach in the workplace resulting in the accurate environment for all the employees working in an organisation to voluntarily give of their best each day with the commitment towards organization’s goals and values. This paper tries to find practices of Employee Engagement prevailing within the organized retail industry in Ernakulum district. The Study has been carried out in various organised retail stores like Future - Bigbazar, Aditya Birla – More, Reliance Trends, Reliance Fresh, Reliance Foot Print & among the E retailers like Daily Fish & Fresh to Home .The survey was conducted among 50 employees from the mentioned companies in Ernakulum district. The objective of the paper is to study the Employee Engagement Practices which the organised retail Industry follows in Ernakulum district. The study examines the importance of job clarity, fun at work, work conditions, rewards &recognition, empowerment, co-worker support, commitment, passion and work Relationship. The findings of the study shows that rewards and recognition and work conditions plays a major role  in employee engagement among organised retail companies which leads to increased productivity, retention, commitment and  profitability.  

scholarly journals Assessing Factors Affecting Intention to Adopt AI and ML: The Case of the Jordanian Retail Industry

MENDEL ◽  
2020 ◽  
Vol 26 (2) ◽  
pp. 39-44
Author(s):  
Mohammed I. Alghamdi
Keyword(s):  
Structural Equation ◽  
Research Paper ◽  
Primary Data ◽  
Retail Industry ◽  
Retail Sector ◽  
Technological Infrastructure ◽  
Factors Affecting ◽  
Intention To Adopt ◽  
Strongly Agree ◽  
The Impact

Aim: The aim of this research is to evaluate the factors that affect the adoption intention of AI and ML in the context of Jordan’s retail industry Method: For this research paper, primary data was collected with the help of surveying different retail companies that are operational in Jordan with a sample of 400 participants. The survey questionnaire was based on a Likert scale where five points ranging from strongly agree to strongly disagree were provided to the participants. Structural Equation Modelling (SEM) used to analyse the impact and significance of the different factors on the adoption of AI and ML in Jordanian retail sector. Results: It has been concluded from this research paper that communication, government regulations, market structure, and technological infrastructure are important factors that influence the adoption of AI and ML in the retail industry of Jordan. However, the results of this research have pointed out that managerial support and vendor relationship do not have a significant influence on the adoption of AI and ML. Limitations: The scope of the research is restricted to the context of the retail industry only. This research has been carried out in the context of Jordan thus it cannot be applied on to other geographical backgrounds. Due to the time and scope limitations, there are restricted factors considered in the framework.

scholarly journals Customer experience analysis of cosmetics retail store on millennial women

2021 ◽  
Vol 13 (2) ◽  
pp. 29-45
Author(s):  
Yansen Theopilus ◽  
Thedy Yogasara ◽  
Clara Theresia ◽  
Dessy Ardine
Keyword(s):  
System Design ◽  
Exploratory Study ◽  
Customer Experience ◽  
Retail Store ◽  
Point Of View ◽  
Retail Industry ◽  
Retail Stores ◽  
Retail Sector ◽  
Exploratory Research ◽  
Customer Segment

Abstract Nowadays, customer experience is one of the most powerful forces to increase customer satisfaction, customer loyalty, service quality, and company profit, especially for the cosmetics retail industry that is strongly influenced by the hedonic aspects. Therefore, this exploratory study aims to analyse plausible combinations of factors to reveal commonalities of online and offline customer experience with retail stores to support retailers in the alignment of the store system design with the promising profile of millennial women. The study uses a combination of several methods to conduct a comprehensive analysis, namely Eye Tracking (ET), Customer Journey Analysis (CJA), Retrospective Think Aloud (RTA), and In-Depth Interview (IDI). The analytical methods deliver qualitative and quantitative data to explore both positive and negative experiences from the customer point of view. The study reveals many possible factors that can bring positive or negative customer experience from a cosmetics retail store. Based on the findings, the design recommendations for offline and online cosmetics retail stores (physical, interface, and service systems) were made to help cosmetics retailers produce a positive customer experience. This paper provides two research contributions to the field of service experience. First, the study uses an original combination of four methods that have never been used to explore the experience comprehensively. The combination can increase the depth of this exploratory study in understanding the complexity of all customer experience dimensions. Therefore, this study brings a fresh perspective on the development of the method that can be used by many researchers in a similar area. Second, this study fills the existing gap in that area of exploratory research on customer experience in the cosmetics retail sector. This study could help many cosmetics offline or online retailers to improve their store system to bring a positive customer experience to millennial women as their biggest customer segment. This study could also inform the system design for new “players” in the cosmetics retail industry with valuable guidelines for a positive shopping experience at their store.

Hypermarkets in Oman: a study of consumers’ shopping preferences

2014 ◽  
Vol 42 (8) ◽  
pp. 717-732 ◽  
Author(s):  
Rakesh Belwal ◽  
Shweta Belwal
Keyword(s):  
Consumer Choice ◽  
Urban Areas ◽  
Consumer Satisfaction ◽  
Consumer Preferences ◽  
Weather Conditions ◽  
Primary Data ◽  
Retail Sector ◽  
Content Type ◽  
Traditional Markets ◽  
Retail Formats

Purpose – Hypermarkets have emerged as an important retail format in many parts of the world. The purpose of this paper is to explore consumer behaviour towards store preferences, particularly hypermarkets, in Oman. Design/methodology/approach – Following a mixed method approach, primary data, collected mainly using questionnaires and focus groups, were analysed to reveal consumer preferences. After pilot testing, 300 structured questionnaires were administered, of which 164 completed questionnaires were accepted for analysis. Data on store choice attributes were collected and analysed to reveal respondents’ preferences. Respondents’ characteristics were also measured using socio-demographic variables and were compared with their purchasing behaviour. Findings – By offsetting traditional markets, hypermarkets have emerged as one of the important retail formats in the urban areas of Oman. Their emergence has impacted trade in the traditional markets, the souqs. A weekly trip to the hypermarket is becoming an established feature of Omani life. Employed, educated or prosperous Omani consumers and expatriates prefer hypermarkets and these preferences surge during hot weather conditions. Consumers visit hypermarkets not only for purchases but also for recreation. Several factors affect consumer choice of hypermarkets in Oman, and these are listed in the outcomes of the study. Research limitations/implications – This study mainly focusses on consumers from selected hypermarkets in the Muscat and the Batinah regions of Oman. Although these regions are home to more than half of the Omani population, similar studies on other prominent regions will help in generalizing the preferences of consumers. Practical implications – Beyond an academic investigation to better understand the issue, the findings are important to help policy makers, town planners, and retailers better understand, plan, and evolve a consumer friendly retail sector. The findings will also help in understanding the regional imbalances in retailing activities, locally and globally. Social implications – The findings will help in the planning of certain retail policies to assure the notion of accessibility, affordability, and availability of global products and services to Omani consumers and also in striking a balance between traditional and modern retail formats to maintain diversity, growth, and overall consumer satisfaction. Originality/value – This paper furthers understanding of retailing issues in a conservative Islamic society in general; and in an area, Oman, that has not been covered before, in particular.

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