scholarly journals Pengembangan Produk Power Charger Portable dengan Menggunakan Metode Quality Function Deployment (QFD)

2019 ◽  
Vol 8 (1) ◽  
pp. 55-62
Author(s):  
Rony Prabowo ◽  
Maulana Idris Zoelangga
Keyword(s):  
Mobile Phone ◽  
Quality Function Deployment ◽  
Human Life ◽  
Electrical Power ◽  
Power Source ◽  
House Of Quality ◽  
Communication Devices ◽  
Voice Of Customer ◽  
The Voice ◽  
Voice Of Customers

Technological sophistication has become the necessity of human life, because it can facilitate the survival of human life. One of the technological sophistication that is needed by humans is the mobile phone. Mobile communication devices require electrical power sourced from the battery, when it runs out of power [1]requires a power source to restore power. Portable charger products [2]is one of the products that are always in need of mobile phone users. In this study, portable charger products have the advantage that can charge electric power just by moving it without using the electricity that comes from PLN. The purpose of this study is to determine the characteristics of portable charger products and designing products in accordance with the voice of customers obtained. In the first stage, the preparation and distribution of questionnaires to obtain voice of customer, create a technical response, create a house of quality, which then design the manufacture of portable charger products in accordance with customer wishes. Based on the research, the result of design of portable charger product with the length of 15 cm, width 8cm, thickness 3 cm and has the adhesive as long as 25 cm. Keywords: technology, phone, portable, charger, function 

scholarly journals Analisis Kinerja Situs Web Perusahaan Asuransi Umum Terbuka Studi Kasus: 8 (Delapan) Perusahaan Asuransi Umum Terbuka di Indonesia

2012 ◽  
Vol 3 (1) ◽  
pp. 595
Author(s):  
Brata Wibawa Djojo
Keyword(s):  
Quality Function Deployment ◽  
Insurance Companies ◽  
Insurance Company ◽  
House Of Quality ◽  
Customer Expectation ◽  
Technical Requirements ◽  
General Insurance ◽  
Voice Of Customer ◽  
The Voice ◽  
Quality Tool

The company’s product and service can be uploaded and accessed in website. It will make the customer easier to find for any information of product offered or about the company itself through company’s website. Product(s) and service(s) information of the general insurance company in the website are the important things to make their customer learn about the product, know the company and (perhaps) make a transaction on there. This research is to measure the website performance of the go-public general insurance companies: how they fulfill the customer expectation of the information and service provided in their website properly. The research uses a non-statistical method, Quality Function Deployment (QFD) methodology. It uses House of Quality tool in graph and matrices to gather the Voice of Customer (VoC) for customer’s requirements of website performance and the Voice of the Engineer (Technical Requirements), which is described for the website characteristic in terms of the function itself. Through this analysis, it will be set the development targets of the website performance of 8 (eight) go-public general insurance companies in Indonesia. It may be as an input for each company to review their website performance further.

scholarly journals Design and Development of Mobile Phone Using Quality Function Deployment

2017 ◽  
Vol 2 (1) ◽  
pp. 1-10
Author(s):  
Hamid Ullah ◽  
Asiyah Ali
Keyword(s):  
Mobile Phone ◽  
Quality Function Deployment ◽  
Relationship Matrix ◽  
House Of Quality ◽  
Concept Generation ◽  
Total Quality ◽  
Design And Development ◽  
Quality Function ◽  
Technical Requirements ◽  
The Voice

The paper presents design and development of mobile phone using Quality Function Deployment. Quality Function Deployment is one of the total quality management tools used to convert customers’ needs into design specifications. A market survey is conducted to find out the voice of customer. The Voice of the Customer is converted into customers’ needs. Relative importance is assigned to customers’ needs. A list of technical requirements that could fulfill the customers’ needs is produced. A relationship matrix is developed between the customers’ needs and the technical requirements. The relationship matrix is converted into the House of Quality. Output from the House of Quality is used in concept generation of mobile phone. Concept generation is followed by concept selection. Final improved model of the mobile phone is presented.  

Developing House of Quality by integrating top roof and side roof matrices and service TRIZ with a case study in banking services

2016 ◽  
Vol 28 (4) ◽  
pp. 597-612 ◽  
Author(s):  
Arash Shahin ◽  
Elham Bagheri Iraj ◽  
Hossein Vaez Shahrestani
Keyword(s):  
House Of Quality ◽  
Customer Requirements ◽  
Correlation Matrices ◽  
Banking Services ◽  
New Approach ◽  
Content Type ◽  
Innovative Solution ◽  
The Voice ◽  
Voice Of Customers

Purpose – The purpose of this paper is to propose an innovative solution for prioritizing “Whats” and “Hows” and resolving contradictions among “Whats” in House of Quality (HoQ). Design/methodology/approach – Prioritization of the influence of the weights in correlation matrices of “Whats” and “Hows” (i.e. top roof and side roof) of HoQ and integration with TRIZ contradiction matrix have been studied. Explained through a case example of banking services, initially, contradictions among requirements of 180 customers have been identified by side roof matrix and then, the 12 by 12 non-technical contradictions matrix of service TRIZ have been used to suggest principles for resolving contradictions. Findings – Findings imply that the use of roof and side roof weights can influence the priorities of “Whats” and “Hows.” Research limitations/implications – Findings may assist researchers and practitioners in resolving ambiguity of the voice of customers, which in turn make the results of HoQ more accurate. Originality/value – A new approach has been proposed in this paper for resolving contradictions of customer requirements by service TRIZ and adjusting priorities of “Whats” and “Hows” in HoQ.

Development of E-Saving Glass by Malaysia Overview Using Quality Function Deployment Method for Market Transformation

2015 ◽  
Vol 761 ◽  
pp. 594-598
Author(s):  
Syaiful Rizal Hamid ◽  
Boon Cheong Chew ◽  
Muhammad Azfar Abdullah ◽  
Sarah Halim
Keyword(s):  
Quality Function Deployment ◽  
Market Research ◽  
New Product ◽  
Customer Requirements ◽  
Quality Function ◽  
Factors Analysis ◽  
Market Transformation ◽  
Voice Of Customer ◽  
The Voice ◽  
Qfd Method

This paper discusses the development of E-saving glass (ESG) in Malaysia by using quality function deployment (QFD) method for market transformation. This paper focuses on two objectives, i.e., (i) to investigate the suitability of the ESG in Malaysian market for customer satisfaction, product quality and manufacturer competitiveness by using systematic tools of QFD process, and (ii) the implementation of ESG by looking at factors analysis based on QFD method and Malaysian market transformation. The QFD method is utilised by a multidisciplinary team to translate a set of customer requirements (the “voice of customer” (VOC)), market research and technical benchmarking data into an appropriate number of prioritised engineering targets that could be met by a new product design.

scholarly journals PROPOSED KITCHEN DESIGN FOR COMPLYING ELDERLY NEEDS

2021 ◽  
Vol 6 (3) ◽  
pp. 50-58
Author(s):  
Hari Purnomo ◽  
Arya Yudhistira
Keyword(s):  
Nursing Home ◽  
Design Thinking ◽  
Food Storage ◽  
Rank Test ◽  
Signed Rank ◽  
Wilcoxon Signed Rank Test ◽  
Signed Rank Test ◽  
Voice Of Customer ◽  
The Voice ◽  
Voice Of Customers

29 Million elderly had accidents during 2014, and caused 29 thousand of death in 2016.  Once of the biggest potential risk for elderly is a kitchen. It caused nursing home, needs to be more consent in designing kitchen for elderly. The purpose of this research was to design comfort kitchen for elderly by using design thinking approach. Design thinking utilized voice of customer to made a decision. It has an excessed as prototype redundant test to gain the voice of customers. Based on the customer needs, this research designed a kitchen with some racks near the dishwasher, applied some handrails in several places, sitting place to wash the dish and to cook, applied a food storage. Kitchen designed without any stairs and create a storage to placing the walker. This proposed design was tested by Wilcoxon signed-rank test to prove the differences the new design with the precedence design

ANALISIS PENGEMBANGAN PRODUK COKELAT PRALINE BUAH NAGA DENGAN MENGGUAKAN METODE QUALITY FUNCTION DEPLOYMENT (QFD)

2018 ◽  
Vol 13 (02) ◽  
pp. 1938-1942
Author(s):  
Andi Haslindah ◽  
Andi Haslinah ◽  
Ilfa Zahrani ◽  
Alfira Mutmainah
Keyword(s):  
Quality Function Deployment ◽  
House Of Quality ◽  
Quality Function ◽  
Voice Of Customer

Praline adalah jenis cokelat yang ditambahkan bahan pengisi misalnya kacang-kacangan atau buah-buahan segar. Melihat manfaat dari cokelat dan buah naga, sehingga peneliti tertarik dan memiliki ide untuk membuat cokelat praline buah naga. Namun sebelum usaha ini dikembangkan, terlebih dahulu peneliti melakukan studi Analisis Pengembangan Produk Cokelat Praline Buah Naga Menggunakan Metode Quality Function Deployment (QFD) untuk mengetahui pengembangan dan kualitas produk cokelat praline buah naga pada masyarakat.Penelitian ini bersifat deskriptif dengan analisis kualitatif. Studi kasus dilakukan pada Teaching Industry Unhas. Metode pengumpulan data pada penelitian ini yaitu observasi, wawancara dan menyebarkan kuesioner kepada 100 orang responden yang dianggap sebagai konsumen potensial. Analsis data yang dilakukan yaitu tahap pengumpulan Voice of Customer, tahap penyusunan House of Quality serta tahap analisis dan interpretasi. Hasil yang diperoleh dari penenlitian ini menunjukkan bahwa untuk melakukan pengembangan produk cokelat praline buah naga, terdapat 10 atribut, atribut yang diprioritaskan adalah rasa dengan nilai 5,997 dan bentuk dengan nilai 5,983. Peningkatan kualitas produk yang sesuai dengan keinginan konsumen yaitu adanya 11 parameter teknik, parameter teknik yang diprioritaskan adalah memilih biji kakao dan buah naga yang baik dengan nilai 4,079 dan pembuatan selai buah naga dengan nilai 3,784 sesuai dengan rumah mutu kualitas atau House of Quality (HoQ).

scholarly journals PENERAPAN METODE QUALITY FUNCTION DEPLOYMENT GUNA MENINGKATKAN KUALITAS PELAYANAN JASA PADA KOPERASI AGRONIAGA INDONESIA SYARI’AH

2014 ◽  
Vol 3 (1) ◽  
Author(s):  
Ahmad Yani
Keyword(s):  
Quality Improvement ◽  
Quality Function Deployment ◽  
Direct Evidence ◽  
Quality Of Services ◽  
House Of Quality ◽  
Quality Function ◽  
Precision And Accuracy ◽  
Voice Of Customer

AhmadYaniPT. Visiland Dharma Sarana Jakarta PusatE-mail: [email protected] research objective was to implement QFD (Quality Function Deployment) to improve the qualityof service on Kanindo Shari’ah. Variables consisted of direct evidence, reliability, responsiveness,assurance, empathy. Phase of the QFD were (1) poll (Voice of Customer), (2) analysis with QFD, (3)the preparation of Quality Houses. Respondents were customers on Kanindo Shari’ah, namely 40customers who were collected by using accidental sampling. The results showed that the improvementin the quality of services performed by observing attributes of interest to the customer. Then, thecustomer satisfaction performance attributes were the most satisfying hospitality and good communication.Competitive satisfaction performance attributes satisfied customer was adequate infrastructure.Goal was the most preferred attribute settle by Kanindo Shari’ah. The highest value on ImprovementRatio was the speed, precision and accuracy of serving customers. Sales point showed a stronglevel of sales. Finally, the analysis of the results obtained planning quality improvement services inthe form of House Of Quality (HOQ)Keywords: Quality function deployment, direct evidence, reliability, responsiveness, assurance, empathy,house of quality

scholarly journals ANALISIS PERBAIKAN KUALITAS PELAYANAN DALAM UPAYA MENINGKATKAN KEPUASAN PELANGGAN MENGGUNAKAN METODE QUALITY FUNCTION DEPLOYMENT (STUDI KASUS CAFE XYZ RAWALUMBU)

2020 ◽  
Vol 1 (2) ◽  
pp. 89-100
Author(s):  
Chusnul Chotimah ◽  
Alloysius Vendhi Prasmoro ◽  
Denny Siregar
Keyword(s):  
Customer Satisfaction ◽  
Service Quality ◽  
Fast Food ◽  
Quality Function Deployment ◽  
House Of Quality ◽  
Quality Function ◽  
Technical Requirements ◽  
The Matrix ◽  
Fast Food Restaurants ◽  
Voice Of Customer

ABSTRACT Culinary business in Bekasi is growing more and more, both cafes or other fast food restaurants. This encourages entrepreneurs, investors to do culinary business. One of the fast food culinary businesses is the XYZ cafe. This study discusses the analysis of service quality in XYZ cafe about voice of customers to increase customer satisfaction at XYZ cafe. The purpose of this study is to determine the priority scale to increase the customers satisfaction based on the voice of customer and know what technical requirements should be given by cafe XYZ to does what customers need . The method used is the QFD, using the matrix house of quality. The results of this study are 15 Voice OF customer attributes that have also been sorted by priority scale of improvement, with the first priority being the taste of delicious and fresh and there are 8 attributes of technical requirements. Keywords: Service Quality, Voice of Customer, customer satisfaction, Quality Function Deployment (QFD), House of Quality

scholarly journals PENGGUNAAN METODE QUALITY FUNCTION DEPLOYMENT (QFD) DALAM REDESAIN KOMPOR BATIK ELEKTRIK “KOMBATRIK”

2019 ◽  
Vol 1 (1) ◽  
Author(s):  
Siti Lestariningsih ◽  
Jono Jono
Keyword(s):  
Quality Function Deployment ◽  
House Of Quality ◽  
Quality Function ◽  
Voice Of Customer

Penelitian dengan judul “ Penggunaan Metode Quality Function Deployement (QFD) dalam Redesain Kompor Batik Elektrik ”KOMBATRIK” untuk mengetahui karakteristik-karakteristik kebutuhan pengguna kompor batik elektrik yang perlu diperhatikan dalam membuat kompor batik elektrik baru yang berdasarkan House of Quality (HOQ ).Dalam penelitian ini telah dilakukan analisis dan evaluasi kebutuhan pengrajin (voice of customer) terhadap kompor batik elektrik “KOMBATRIK” yang ada saat ini. Hasil penelitian bahwa Karakteristik Kombatrik yang diperlukan pengrajin meliputi bentuk kompor dan posisi tombol (On Of), sehingga desain Kombatrik baru dengan bentuk wajan ditambah pengait canting dan tinggi tombol (On Of) berada ditengah (6,8Cm).Harapannya setelah dilakukan penelitian dapat dibuat kombatrik baru agar keinginan pengguna dapat terpenuhi.

scholarly journals MENENTUKAN PRIORITAS PERBAIKAN PENGEMBANGAN PRODUK ALAT PEMBUKA TUTUP GALON DENGAN QUALITY FUNCTION DEPLOYMENT

2021 ◽  
Vol 1 (1) ◽  
Author(s):  
Glisina Dwinoor Rembulan ◽  
Tony Wijaya ◽  
Andrew Ruslie ◽  
Jordy Jordy ◽  
Rama Adi Saputra Sunadynatha
Keyword(s):  
Stainless Steel ◽  
Quality Function Deployment ◽  
Bottled Water ◽  
Production Costs ◽  
House Of Quality ◽  
Quality Function ◽  
Color Selection ◽  
Beverage Industry ◽  
Sales Industry ◽  
Voice Of Customer

<p>Industri penjualan air minum dalam kemasan terus berkembang seiring tingginya kebutuhan air bersih oleh masyarakat. Pangsa pasar industri air minum dalam kemasan terhadap industri minuman mencapai 84% dan menyumbang 3,3% terhadap produk domestik bruto (PDB). Kemasan galon adalah salah satu kemasan yang banyak digunakan oleh masyarakat saat ini. Telah ditemukan beberapa masalah ketika membuka tutup galon. Masalah-masalah tersebut dapat diatasi dengan melakukan pengembangan produk alat pembuka tutup galon yang disesuaikan dengan kebutuhan pelanggan atau <em>Voice of Customer</em> (VOC). VOC dikumpulkan dan diterjemahkan melalui dua kuesioner, yaitu kuesioner terbuka dan kuesioner tertutup. Kuesioner pertama adalah proses pengumpulan data melalui wawancara terbuka kepada pelanggan air galon. Sementara kuesioner kedua disebarkan kepada pelanggan yang sama untuk dilakukan penilaian lebih lanjut. Metode yang digunakan pada penelitian ini adalah <em>Quality Function Deployment</em> (QFD) dengan membuat matriks <em>House of Quality</em> (HOQ). Hasil penelitian menunjukkan terdapat 12 VOC, 10 respon teknis, dan urutan prioritas perbaikan secara berturut-turut yaitu (1) penggunaan material pada alat (plastik atau stainless steel), (2) berat alat, (3) diameter pegangan, (4) diameter alat pembuka tutup galon, (5) jumlah fitur tambahan pada alat, (6) jumlah gerakan dalam penggunaan alat, (7) panjang pegangan, (8) tenaga yang digunakan, (9) pemilihan warna (merah, kuning, hijau), dan (10) biaya produksi.</p><p><strong>Kata Kunci:</strong> <em> Voice of Customer, Quality Function Deployment, House of Quality</em></p><p><em><br /></em></p><p><em>The bottled water sales industry continues to grow in line with the high demand for clean water by the community. The market share of the bottled water industry to the beverage industry reaches 84% and accounts for 3.3% of gross domestic product (GDP). Gallon packaging is one of the packages that is widely used by the community today. Several problems were encountered when opening the gallon cap. These problems can be overcome by developing a product for a gallon cap opener that is tailored to customer needs or Voice of Customer (VOC). VOC was collected and translated through two questionnaires, namely an open questionnaire and a closed questionnaire. The first questionnaire is the process of collecting data through open interviews with gallon water customers. Meanwhile, the second questionnaire was distributed to the same customers for further assessment. The method used in this research is Quality Function Deployment (QFD) by creating a House of Quality (HOQ) matrix. The results showed that there were 12 VOCs, 10 technical responses, and a priority order of improvement in succession, namely (1) the use of material on the tool (plastic or stainless steel), (2) the weight of the tool, (3) the diameter of the handle, (4) the diameter of the tool. gallon cap opener, (5) the number of additional features on the tool, (6) the number of movements in the use of the tool, (7) the length of the handle, (8) the power used, (9) color selection (red, yellow, green), and (10) production costs.</em></p><p><strong><em>Keywords:</em></strong><em> Voice of Customer, Quality Function Deployment, House of Quality</em></p><p><em><br /></em></p>

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