scholarly journals An analysis of the issues and benefits in EDRMS Implementation - A case study in a NZ public sector organisation

2021 ◽  
Author(s):  
◽  
Binwei Yin
Keyword(s):  
Information Quality ◽  
Structured Interview ◽  
Planned Change ◽  
Direct Result ◽  
Records Management ◽  
Management Support ◽  
User Cooperation ◽  
Business Units ◽  
Naming Convention ◽  
Public Organisations

<p>Purpose – The purpose of this paper is to study the issues occurred and benefits gained during this recent Electronic Document and Records Management System (EDRMS) implementation within the resolution team, legal team and ministerial services team of a New Zealand public organisation so that it can benefit future organisation-wide implementation.  Design/Methodology/approach – Interview questions were developed based on literature review and semi-structured interview was used to collect data from key users of affected business units as well as EDRMS administrators. Interview results were then compared with pre-defined critical successful factors (CSFs) which include: top management support, mature recordkeeping practices, business classification schemes and effective user cooperation, on-going training and support, Well-planned change strategy and communication to find if there is any potential gap within this implementation.  Findings – Issue such as: Lack of early user buy-in or Lack of senior management support arising during the implementations was direct result of violating EDRMS CSFs. Thus, for future deployment, project team needs to correct the issue based on CSFs. However, there are also benefits gained during this implementation which include: Improves overall information quality and efficiency and Enhancing the retention of knowledge base, etc.  Practical implications – Before creating a new file in the EDRMS system, users need to do a search first to check if there is any existing file to avoid duplication. Moreover, business rules around naming convention should be in place before the implementation to guide the users to properly name EDRMS files or folders to avoid duplication.  Originality/value – This paper will assist the case organisation or any other NZ public organisations for any future EDRMS deployment.</p>

scholarly journals An analysis of the issues and benefits in EDRMS Implementation - A case study in a NZ public sector organisation

2021 ◽  
Author(s):  
◽  
Binwei Yin
Keyword(s):  
Information Quality ◽  
Structured Interview ◽  
Planned Change ◽  
Direct Result ◽  
Records Management ◽  
Management Support ◽  
User Cooperation ◽  
Business Units ◽  
Naming Convention ◽  
Public Organisations

<p>Purpose – The purpose of this paper is to study the issues occurred and benefits gained during this recent Electronic Document and Records Management System (EDRMS) implementation within the resolution team, legal team and ministerial services team of a New Zealand public organisation so that it can benefit future organisation-wide implementation.  Design/Methodology/approach – Interview questions were developed based on literature review and semi-structured interview was used to collect data from key users of affected business units as well as EDRMS administrators. Interview results were then compared with pre-defined critical successful factors (CSFs) which include: top management support, mature recordkeeping practices, business classification schemes and effective user cooperation, on-going training and support, Well-planned change strategy and communication to find if there is any potential gap within this implementation.  Findings – Issue such as: Lack of early user buy-in or Lack of senior management support arising during the implementations was direct result of violating EDRMS CSFs. Thus, for future deployment, project team needs to correct the issue based on CSFs. However, there are also benefits gained during this implementation which include: Improves overall information quality and efficiency and Enhancing the retention of knowledge base, etc.  Practical implications – Before creating a new file in the EDRMS system, users need to do a search first to check if there is any existing file to avoid duplication. Moreover, business rules around naming convention should be in place before the implementation to guide the users to properly name EDRMS files or folders to avoid duplication.  Originality/value – This paper will assist the case organisation or any other NZ public organisations for any future EDRMS deployment.</p>

EFFECT OF TOP MANAGEMENT SUPPORT, SYSTEM QUALITY, AND INFORMATION QUALITY ON SATISFACTION ACCOUNTING INFORMATION SYSTEM USERS IN LEMBAGA PERKREDITAN DESA (LPD) IN UBUD DISTRICT

2019 ◽  
Vol 1 (1) ◽  
pp. 123-142
Author(s):  
Sang Ayu Putu Arie Indraswarawati ◽  
I Putu Deddy Samtika Putra ◽  
Ni Wayan Cahyani
Keyword(s):  
Information System ◽  
Support System ◽  
User Satisfaction ◽  
Information Quality ◽  
Accounting Information ◽  
Top Management ◽  
Management Support ◽  
System Quality ◽  
Accounting Information System ◽  
Top Management Support

The use of Accounting Information System (AIS) is very helpful in accommodating all the information needed to make an accurate decision. Indicators in determining the good and bad performance of an information system can be seen through AIS user satisfaction and usage. The purpose of this study was to determine the effect of top management support, system quality and information quality on AIS user satisfaction. The sample selection method used was purposive sampling. The research sample was 147 people consisting of administrators, loan officers and savings at 29 Lembaga Perkreditan Desa (LPD) in Ubud Subdistrict. The data in this study is primary data which is the answer from the questionnaire. The regression results show that all variables have a significance of 0,000. It shows that top management support, system quality and information quality have positive influences on Accounting Information System user satisfaction.

DETERMINAN KEPUASAN PENGGUNA AKHIR APLIKASI ERP FREE OPEN SOURCE ADEMPIERE PADA USAHA KECIL MENENGAH: STUDI KASUS PADA UKM BLESSINGS

2016 ◽  
Vol 12 (2) ◽  
pp. 111
Author(s):  
Dionysia Kowanda ◽  
Muhammad Firdaus ◽  
Rowland Bismark Fernando Pasaribu
Keyword(s):  
Information System ◽  
Open Source ◽  
Information Quality ◽  
Ease Of Use ◽  
Perceived Usefulness ◽  
Top Management ◽  
Management Support ◽  
System Quality ◽  
Perceived Ease Of Use ◽  
Top Management Support

In a small-sized to big-sized company, evaluate the information system success is essential, yet notalways been seamless. Successful implementation of a system can be indicated by measuring its usersatisfaction. This study aims to measure Adempiere ERP Open Source end-user satisfaction atBlessings SME’s. This study employs three variables from The Updated DeLone and McLean Information System Success (2003), namely information system quality, information quality, andservice quality, and two variables from Technology Acceptance Model (TAM) as well, namely perceived usefulness and perceived ease of use, and also takes top management support as another consideration. Data were collected by distributing questionnaires to the respondents directly concerned. The findings showed that information quality, perceived usefulness, perceived ease of use, and top management support have significant positive impact to Adempiere ERP Open Source enduser satisfaction, whereas information system quality and service quality have positive impact but not significantly.Keywords: Small-Medium Enterprises, information system quality, information quality, servicequality, perceived usefulness, perceived ease of use, top management support, end usersatisfaction, information system

“Setting Events” as Determinants of Staff Behaviour: An Exploratory Study

1985 ◽  
Vol 13 (4) ◽  
pp. 300-308 ◽  
Author(s):  
Charles Burdett ◽  
Derek Milne
Keyword(s):  
Organizational Development ◽  
Time Scales ◽  
Exploratory Study ◽  
Psychiatric Rehabilitation ◽  
Structured Interview ◽  
Planned Change ◽  
Behaviour Therapy ◽  
Setting Events ◽  
Service Training ◽  
Multidisciplinary Staff

One of the major problems facing behaviour therapy has been the relative lack of success in bringing about lasting change in complex environments. The difficulty in assessing and understanding these failures may well be due to an unnecessarily narrow view of change in terms of small units of behaviour and short time-scales. In contrast, if one takes a “setting events” perspective, this might generate more explanatory hypotheses by focusing on larger behavioural units and longer time-scales. This exploratory study adopted such a perspective in order to consider staff opinions about the maintenance and generalization of an innovative behavioural programme in psychiatric rehabilitation. The results of a structured interview with a small group (n = 11) of multidisciplinary staff indicated the potential value of this perspective: factors traditionally regarded as obstructing innovation (such as not enough time, staff or facilities) were not in fact seen as problematic. On the contrary, factors which were more readily manipulable (such as feedback, nursing officer support and in-service training) were regarded as facilitating planned change. The implications of these findings and this perspective for sustained organizational development are discussed.

scholarly journals Critical Success Factors Affecting Information System Satisfaction in Public Sector Organizations

2020 ◽  
Vol 28 (3) ◽  
pp. 77-98
Author(s):  
Kamel Rouibah ◽  
Adel Dihani ◽  
Nabeel Al-Qirim
Keyword(s):  
Information System ◽  
Technology Adoption ◽  
Critical Success Factors ◽  
Information Quality ◽  
Success Factors ◽  
User Involvement ◽  
Organizational Factors ◽  
Management Support ◽  
Is Success ◽  
Critical Success

Many studies have investigated technology adoption in western countries and ignored the Arab region. The available Arab studies focused on the technology adoption model (TAM) and its subsequent variations while leaving important factors such as information quality, user involvement, availability of training and top management support on the success of information systems (IS). Despite that these factors were studied scantly in some past studies, this research attempts to fill this gap and develop a more integrative model of IS success. Results indicated the existence of four critical success factors, three organizational factors (management support, training, user involvement), and an information system factor (information quality), that affect IS success (use and satisfaction). Results found that information quality for the first time mediates the effect of the three organizational factors on IS success, while TAM components (perceived usefulness and perceived ease of use) have no effect.

An evaluation of the self-management support capacity of providers of chronic condition primary care

2012 ◽  
Vol 18 (2) ◽  
pp. 112 ◽  
Author(s):  
Tracy E. Cheffins ◽  
Julie A. Twomey ◽  
Jane A. Grant ◽  
Sarah L. Larkins
Keyword(s):  
Health Care ◽  
Primary Health Care ◽  
Health Professionals ◽  
Chronic Condition ◽  
Health Care Services ◽  
Readiness To Change ◽  
Structured Interview ◽  
Self Management ◽  
Management Support ◽  
Primary Health

Self-management support (SMS) is an important skill for health professionals providing chronic condition management in the primary health care sector. Training in SMS alone does not always lead to its utilisation. This study aimed to ascertain whether SMS is being used, and to identify barriers and enablers for SMS in practice. Health professionals who underwent SMS training were invited to participate in a semi-structured interview. A response rate of 55% (14 of 24) was achieved. All interviewees rated their understanding of the principles of SMS as moderate or better. In relation to how much they use these principles in their practice, several (5 of 14) said minimally or not at all. The tools they were most likely to use were SMART goals (8 of 14) and decision balance (5 of 14). Core skills that were being used included problem solving (11 of 14), reflective listening (13 of 14), open-ended questions (12 of 14), identifying readiness to change (12 of 14) and goal setting (10 of 14). The most important barriers to implementing SMS were current funding models for health care, lack of space and staff not interested in change. The most highly rated enabling strategies were more training for general practitioners and more training for practice nurses; the lowest rated was more training for receptionists. The increasing prevalence of chronic conditions due to ageing and lifestyle factors must be addressed through new ways of delivering primary health care services. Self-management support is a necessary component of such programs, so identified barriers to SMS must be overcome.

scholarly journals User’s satisfaction with information system quality: An empirical study on the hospital information systems in Ho Chi Minh City, Vietnam

2020 ◽  
Vol 9 (2) ◽  
Author(s):  
Nguyen Tran Thuy Trang ◽  
Nguyen Manh Tuan
Keyword(s):  
Information System ◽  
Information Systems ◽  
User Satisfaction ◽  
Information Quality ◽  
Ease Of Use ◽  
Perceived Usefulness ◽  
Management Support ◽  
System Quality ◽  
Perceived Ease Of Use ◽  
Top Management Support

User satisfaction with information system quality has long been a substantial topic in the literature of information system (IS). Based on the key constructs of IS success model (including system quality and information quality) and technology acceptance model (including perceived ease of use and perceived usefulness), this paper builds and validates a theoretical framework to explain user satisfaction with information system quality. A survey study with AMOS-SEM analysis of 363 users of management information systems in 9 hospitals in HCMC, Vietnam showed that 12 of 14 hypotheses were empirically supported. The findings affirmed the direct influence of system quality, information quality and top management support on perceived ease of use, perceived usefulness and trust, and then on user satisfaction. The results also reinforced the impact of perceived ease of use on perceived usefulness, and the joint influence of perceived usefulness and trust on user satisfaction. The paper is among the first studies, in the healthcare sector, to empirically identify both information system quality and top management support in predicting user acceptance of and satisfaction with information system implementation in organizational settings. The theoretical and managerial implications of the paper were derived.

scholarly journals Faktor Pendukung Implemetasi SIMDA dan Pengaruhnya Terhadap Kualitas Laporan Keuangan pada SKPD Kabupaten Kulon Progo

2016 ◽  
Vol 18 (3) ◽  
pp. 119
Author(s):  
Mohammad Alfian
Keyword(s):  
Financial Management ◽  
Structural Equation ◽  
Information Quality ◽  
Accounting Information ◽  
Positive Influence ◽  
Equation Model ◽  
Management Support ◽  
Quality Of Data ◽  
Accounting Information Quality ◽  
User Knowledge

<em>This study determines the factors supporting the implementation of SIMDA (local government’s financial management information system) on SKPDs (local government agencies) and the effect of SIMDA implementation toward financial statement quality. This research was based on the deficient SIMDA implementation, as demonstrated by inadequate accounting information quality. Inadequacy of accounting information quality was indicated by smaller number of SKPDs which obtain an unqualified opinion on their audit report. The population in this research is SKPDs in Kulon Progo, Yogyakarta. The samples were taken using judgmental purposive sampling method. The hypotheses were analyzed using structural equation model through SmartPLS. The results show that the quality of data input and the level of user knowledge about SIMDA positively affects the SIMDA implementation. Moreover, the top management support was not positively influence the SIMDA implementation. Furthermore, the research also found that the SIMDA implementation has positive influence toward the accounting information quality.</em>

Factors Influencing the Success of National Healthcare Services Information Systems

2012 ◽  
Vol 20 (3) ◽  
pp. 84-108 ◽  
Author(s):  
Wei-Hsi Hung ◽  
Li-Min Chang ◽  
Mei-Hui Lee
Keyword(s):  
Service Quality ◽  
User Satisfaction ◽  
Information Quality ◽  
Organizational Context ◽  
Influential Factors ◽  
Public Healthcare ◽  
Suitable Model ◽  
Management Support ◽  
System Quality ◽  
User Training

By extending the updated D&M IS success model, this study examines the multi-dimensional aspects to identify influential factors and construct a suitable model for explaining NHSS success in Taiwan. Through the empirical results from the perspective of 1215 public healthcare workers, this study has arrived at several findings. First, eight salient factors were found which influenced NHSS success from the dimensions of user characteristics, organizational context, and system characteristics. Second, the factors of user experience, user training, information quality, service quality, and user satisfaction have a strong positive effect on system use, whereas user attitude and facilitating conditions have a significant and negative effect. Further, user attitude, user training, top management support, system quality, information quality, and service quality are also significantly correlated to user satisfaction. The results of this study can assist governments in other countries in developing more effective NHSS and better e-Government practices.

Success Factors for the Global Implementation of ERP/HRMS Software

2011 ◽  
pp. 289-307 ◽  
Author(s):  
Deanna House ◽  
Gert-Jan de Vreede ◽  
Peter Wolcott ◽  
Kenneth Dick
Keyword(s):  
Enterprise Resource Planning ◽  
Success Factors ◽  
Resistance To Change ◽  
Human Resources Management ◽  
Resource Planning ◽  
The United States ◽  
Structured Interview ◽  
Management Support ◽  
Structured Interviews ◽  
The Mean

This research observes a global implementation of enterprise resource planning (ERP)/human resources management system (HRMS) software at an international company. The software was implemented in 16 countries. Variables such as cultural differences, communication-distance, management support, trust, and resistance to change were evaluated in the literature review. These variables have an impact on implementation success during global HRMS implementation. Further analyses on specific success factors faced with global implementations were evaluated using semi-structured interviews. The authors prepared a questionnaire to further explore the data. Respondents rated questions related to management support the highest overall. An interesting find was that the semi-structured interview results indicated that the software chosen was not a perfect fit for the global community. The mean for questions related to global HRMS success was higher for respondents located in the United States than those located in other locations.

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