INOVASI PELAYANAN GADIS AYU (GERAKAN INDONESIA SADAR ADMINDUK KE POSYANDU) DI DINAS KEPENDUDUKAN DAN PENCATATAN SIPIL KABUPATEN LUMAJANG

Publika ◽  
2021 ◽  
pp. 121-136
Author(s):  
Dewi Rahmawati ◽  
Eva Hany Fanida
Keyword(s):  
Expert Knowledge ◽  
Public Awareness ◽  
Service Innovation ◽  
Work Design ◽  
Service Access ◽  
Additional Time ◽  
Civil Registration ◽  
Innovation Capacity ◽  
Innovative Work ◽  
Innovative Culture

Inovasi pelayanan Gadis Ayu (Gerakan Indonesia Sadar Adminduk ke Posyandu) merupakan sebuah inovasi yang digagas oleh Dinas Kependudukan dan Pencatatan Sipil (Dispendukcapil) Kabupaten Lumajang yang bekerja sama dengan kader posyandu dalam memberikan pelayanan pengurusan semua jenis dokumen kependudukan dan pencatatan sipil yang akses layanannya lebih dekat dengan masyarakat. Pelayanan ini diciptakan untuk percepatan pelayanan administrasi kependudukan dan mengatasi permasalahan pelayanan adminduk di desa-desa khususnya guna meningkatkan kesadaran masyarakat akan pentingnya pengurusan administrasi kependudukan. Tujuan penelitian ini adalah untuk mendeskripsikan inovasi pelayanan Gadis Ayu di Dispendukcapil Kabupaten Lumajang. Jenis penelitian yang digunakan adalah deskriptif dengan pendekatan kualitatif. Fokus penelitian menggunakan teori komponen kapasitas inovasi yang dikemukakan oleh Emery et al. (2015) yaitu 1) innovative culture (budaya inovasi), 2) leadership (kepemimpinan), 3) expert knowledge (pengetahuan ahli), 4) stake holder engagement (keterlibatan pemangku kepentingan), 5) innovative work design (Desain Kerja yang Inovatif). Analisis data yang dilakukan adalah pengumpulan data, reduksi data, penyajian data, dan penarikan kesimpulan. Hasil dari penelitian ini menunjukkan bahwa Dispendukcapil Kabupaten Lumajang telah memenuhi lima komponen kapasitas inovasi serta pelaksanaannya sudah berjalan dengan cukup baik, meskipun masih terdapat beberapa kendala. Budaya inovatif telah diterapkan pada aktivitas sehari-hari. Kepemimpinan memiliki tanggung jawab yang besar dengan menempatkan dirinya sebagai fasilitator yang mampu mengkoordinir pegawainya dan sebagai motivator yang mampu memotivasi dan menyemangati pegawainya. Pengetahuan ahli menunjukkan bahwa tanggung jawab dalam pelaksanaan sudah cukup baik dan mumpuni. Keterlibatan pemangku kepentingan menunjukkan bahwa semuanya telah mendukung. Desain kerja yang inovatif telah diterapkan dengan baik meskipun di beberapa desa pelayanan tuntas di tempat membutuhkan penambahan waktu karena antusias masyarakat. Kata Kunci: Inovasi, Pelayanan, Pelayanan Gadis Ayu   The service innovation for Gadis Ayu (Indonesian Movement Awareness of Population Administration to Posyandu) is an innovation initiated by the Lumajang Regency Population and Civil Registration Service (Dispendukcapil) in collaboration with Posyandu cadres in providing services for managing all types of population documents and civil registration with closer service access. with the community. This service was created to accelerate population administration services and overcome administrative service problems in villages in particular in order to increase public awareness of the importance of managing population administration. The purpose of this study was to describe the service innovation for Gadis Ayu in the District Government Office of Lumajang. The type of research used is descriptive with a qualitative approach. The research focus uses the innovation capacity component theory proposed by Emery et al. (2015) namely 1) innovative culture (innovation culture), 2) leadership (leadership), 3) expert knowledge (expert knowledge), 4) stakeholder engagement (involvement of stakeholders), 5) innovative work design (Innovative Work Design) ). The data analysis conducted was data collection, data reduction, data presentation, and conclusion drawing. The results of this study indicate that the Lumajang District Civil Service Office has fulfilled the five components of innovation capacity and its implementation has been running quite well, although there are still some obstacles. Innovative culture has been applied to daily activities. Leadership has a big responsibility by placing itself as a facilitator who is able to coordinate its employees and as a motivator who is able to motivate and encourage its employees. Expert knowledge shows that the responsibility for implementation is quite good and qualified. Stakeholder involvement shows that all have been supportive. Innovative work designs have been implemented well even though in some villages on-site complete services require additional time due to community enthusiasm. Keywords: Public Service, Service Innovation, Gadis Ayu Service

INOVASI PELAYANAN PEMBAYARAN PAJAK KENDARAAN BERMOTOR MELALUI SAMBEL BAJAK (SAMBIL BELANJA BAYAR PAJAK) DI BADAN PENDAPATAN DAERAH PROVINSI JAWA TIMUR

Publika ◽  
2021 ◽  
pp. 253-268
Author(s):  
Lisa Rara Hingis ◽  
Trenda Aktiva Oktariyanda
Keyword(s):  
Stakeholder Engagement ◽  
Motor Vehicle ◽  
Expert Knowledge ◽  
Service Innovation ◽  
Sampling Technique ◽  
Working Hours ◽  
Work Design ◽  
Purposive Sampling ◽  
Innovative Work ◽  
Innovative Culture

Badan Pendapatan Daerah Provinsi Jawa Timur menciptakan sebuah inovasi pelayanan dalam bidang pembayaran pajak kendaraan bermotor melalui Sambel Bajak (Sambil Belanja Bayar Pajak), dikarenakan masih banyaknya masyarakat yang kesulitan guna melaksanakan pembayaran pajak kendaraan bermotor tahunan karena terbentur jam kerja. Inovasi ini bertujuan untuk mempermudah wajib pajak dalam membayarkan pajak tahunan kendaraan bermotor di Indomaret/Alfamart selain itu bisa mencetak sendiri tanda bukti pembayaran yang sah (TBPKP). Tujuan dari penelitian ini yakni guna memberikan deskripsi terkait inovasi pelayanan pembayaran pajak kendaraan bermotor melalui Sambel Bajak (Sambil Belanja Bayar Pajak) di Badan Pendapatan Daerah Provinsi Jawa Timur. Jenis penelitian yang digunakan dalam penelitian ini adalah deskriptif dengan menggunakan pendekatan kualitatif. Fokus yang digunakan dalam penelitian adalah teori komponen kemampuan inovasi menurut Emery (2016) yaitu innovative culture (budaya inovasi), leadership (kepemimpinan), expert knowledge (pengetahuan ahli), stakeholder engagement (keterlibatan pemangku kepentingan), innovative work design (desain kerja yang inofatif). Teknik sampling yang digunakan pada penelitian ini yaitu purposive sampling atas dasar kesesuaian serta keterlibatan dalam inovasi Sambel Bajak (Sambil Belanja Bayar Pajak).Teknik pengumpulan data dilakukan melalui wawancara, observasi dan dokumentasi. Teknik analisis data yang dilakukan dalam penelitian ini adalah menurut Milles dan Huberman (dalam Sugiyono, 2016)  yaitu dengan pengumpulan data, reduksi data, penyajian data dan penarikan kesimpulan. Hasil penelitian ini menunjukkan bahwa inovasi Sambel Bajak (Sambil Belanja Bayar Pajak) mendapatkan respon yang baik dari masyarakat Jawa Timur, meskipun ada beberapa hambatan yang terjadi. Pada indikator pertama yaitu innovative culture (budaya inovasi) yang telah diterapkan pada saat melaksanakan pekerjaan seperti memberikan ide-ide dan masukan yang baru. Indikator kedua yaitu leadership (kepemimpinan) yang memiliki peran cukup besar dalam pelaksanaan kegiatan agar berjalan sesuai dengan tujuan yang telah ditetapkan. Indikator ketiga yaitu expert knowledge (pengetahuan ahli) yang menunjukan penanggung jawab dan pelatihan serta bimbingan teknis yang diberikan kepada pegawai guna menunjang kemampuan. Indikator keempat yaitu stakeholder engagement (keterlibatan pemangku kepentingan) yang terdiri dari beberapa instansi guna memperlancar dan mendukung kegiatan. Indikator kelima yaitu innovative work design (desain kerja yang inovatif) yang sudah dijalankan dengan baik dan mengalami perubahan dalam pemberian pelaksanaan pelayanan yang dimana lebih memudahkan masyarakat dalam penggunaannya. Kata Kunci :  Pelayanan Publik, Inovasi Pelayanan, Sambel Bajak   The Regional Revenue Agency of East Java Province created a service innovation in the field of motor vehicle tax payments through Sambel Bajak (while shopping pay tax), because there are still many people who have difficulty paying the annual motor vehicle tax due to working hours. This innovation aims to make it easier for taxpayers to pay annual motor vehicle taxes at Indomaret/Alfamart besides being able to print their own valid proof of payment (POTPO). The purpose of this study is to describe the innovation of motor vehicle tax payment services through Sambel Bajak (while shopping pay tax) in the Regional Revenue Agency of East Java Province. This type of research used in this research is descriptive using a qualitative approach. The focus used in the research is the component theory of innovation ability according to Emery (2016), namely Innovative Culture, Leadership, Expert Knowledge, Stakeholder Engagement, Innovative Work Design innovative). The sampling technique used in this study is purposive sampling on the basis of suitability and involvement in the innovation of Sambel Bajak (while shopping pay tax). Data collection techniques are carried out through interviews, observation and documentation. The data analysis technique used in this study is according to Milles and Huberman (in Sugiyono, 2016), namely by collecting data, reducing data, presenting data and drawing conclusions. The results of this study indicate that the innovation of Sambel Bajak (While Shopping Pay Taxes) gets a good response from the people of East Java, even though there are several obstacles that occur. The first indicator is the innovative culture that has been applied when carrying out work, such as providing new ideas and input. The second indicator is leadership which has a big enough role in the implementation of activities so that they run according to the stated goals. The third indicator is expert knowledge which shows the person in charge and training and technical guidance provided to employees to support their abilities. The fourth indicator is stakeholder engagement which consists of several agencies in order to facilitate and support activities. The fifth indicator is innovative work design that has been well executed and has undergone changes in the provision of services which make it easier for the public to use it. Keywords: Public Service, Service Innovation, Sambel Bajak

scholarly journals EFEKTIFITASPELAYANANPUBLIK DIKECAMATAN SAMARINDA KOTA DI SAMARINDA

2019 ◽  
Vol 4 (2) ◽  
Author(s):  
Ahmad Jubaidi
Keyword(s):  
Data Collection ◽  
Service Delivery ◽  
Public Service ◽  
Research Method ◽  
Public Awareness ◽  
Field Research ◽  
Civil Registration ◽  
A Value ◽  
Factors Influencing ◽  
The Cost

The purpose of this study is to determine the effectiveness of KK, KTP, and AK services in Samarinda Kota sub district and its factors influencing the effectiveness of KK, KTP, AKservices.The research used field research method which gives an overview on the effectiveness of KK, KTP, and AK services in Samarinda Kota sub district. Data collection techniques use observation techniques, interviews, and media questionnaires by selecting informants who play a role and are involved technically and functionally in service delivery to the community. The data obtained are then analyzed qualitatively and supported by quantitative data.The results showed that service implementation in Samarinda Kota sub-district, especially in the field of population administration and civil registration is done in accordance with existing mechanism and regulation which have been determined by seeing some service indicator such as simplicity is in very safe category with 6.67% and certainty of service procedure and tariff cost are in accordance with the value of 88.33% and 70% respectively, the security and convenience of facilities and infrastructure are in safe and comfortable category with 65% and 73.33% respectively, openness about the ease of obtaining information and provisions services in the categories easy and explained if requested with the value of 71.67% and 63.33% respectively, economical about the cost of KK rates, ID cards, AK category Rp 10,000 - Rp 15,000, equitable fairness with a value of 60%, the timeliness is in category 1 - 2 days, and the efficiency is an exact category with a value of 80%.  And the factors that affect the service is the resources apparatus, facilities and infrastructure, and public awareness. Keywords: Effectiveness, Public Service

scholarly journals Contextual work design and employee innovative work behavior: When does autonomy matter?

PLoS ONE ◽  
2018 ◽  
Vol 13 (10) ◽  
pp. e0204089 ◽  
Author(s):  
Christian P. Theurer ◽  
Andranik Tumasjan ◽  
Isabell M. Welpe
Keyword(s):  
Work Behavior ◽  
Work Design ◽  
Innovative Work Behavior ◽  
Innovative Work

scholarly journals Fully Automated Surveillance of Healthcare-Associated Infections with MONI-ICU

2011 ◽  
Vol 02 (03) ◽  
pp. 365-372 ◽  
Author(s):  
H. Mandl ◽  
K.-P. Adlassnig ◽  
W. Koller ◽  
A. Blacky
Keyword(s):  
Information System ◽  
Intensive Care ◽  
Expert Knowledge ◽  
Good Clinical Practice ◽  
Clinical Findings ◽  
False Alarms ◽  
Sufficient Information ◽  
Healthcare Associated Infections ◽  
Additional Time ◽  
Healthcare Associated

SummaryObjective: Expert surveillance of healthcare-associated infections (HCAIs) is a key parameter for good clinical practice, especially in intensive care medicine. Assessment of clinical entities such as HCAIs is a time-consuming task for highly trained experts. Such are neither available nor affordable in sufficient numbers for continuous surveillance services. Intelligent information technology (IT) tools are in urgent demand.Methods: MONI-ICU (monitoring of nosocomial infections in intensive care units (ICUs)) has been developed methodologically and practically in a stepwise manner and is a reliable surveillance IT tool for clinical experts. It uses information from the patient data management systems in the ICUs, the laboratory information system, and the administrative hospital information system of the Vienna General Hospital as well as medical expert knowledge on infection criteria applied in a multilevel approach which includes fuzzy logic rules.Results: We describe the use of this system in clinical routine and compare the results generated automatically by MONI-ICU with those generated in parallel by trained surveillance staff using patient chart reviews and other available information (“gold standard”). A total of 99 ICU patient admissions representing 1007 patient days were analyzed. MONI-ICU identified correctly the presence of an HCAI condition in 28/31 cases (sensitivity, 90.3%) and their absence in 68/68 of the non-HCAI cases (specificity, 100%), the latter meaning that MONI-ICU produced no “false alarms”. The 3 missed cases were due to correctable technical errors. The time taken for conventional surveillance at the 52 ward visits was 82.5 hours. MONI-ICU analysis of the same patient cases, including careful review of the generated results, required only 12.5 hours (15.2%).Conclusion: Provided structured and sufficient information on clinical findings is online available, MONI-ICU provides an almost real-time view of clinical indicators for HCAI – at the cost of almost no additional time on the part of surveillance staff or clinicians.

ORGANISATIONAL CULTURE AND LEADERSHIP AS MEDIATORS OF SERVICE INNOVATION AND FIRM COMPETITIVENESS: A STUDY OF AN EMERGING ECONOMY

2016 ◽  
Vol 20 (07) ◽  
pp. 1650064 ◽  
Author(s):  
THOMAS ANNING-DORSON
Keyword(s):  
Practical Implication ◽  
Service Innovation ◽  
Internal Boundary ◽  
Service Firms ◽  
Sustainable Competitive Advantage ◽  
Service Firm ◽  
Mediating Role ◽  
Strategic Assets ◽  
Innovative Culture ◽  
Innovation Leadership

It has become imperative for researchers to mark out the institutional limits and conditions within which innovation is the most useful strategy and to establish the extent to which its efficacy is conditioned by innovative culture and leadership of the service firm. This paper makes contribution to the service innovation literature by showing the internal boundary conditions under which service innovation can effectively enhance the competitiveness of the service firm. An empirical research design comprised two sets of data collected from service managers; the first for validation and the second for structural analysis of our framework. Five service innovation dimensions were found and that innovation leadership partially mediated the relationship between the service innovations and a service firm’s competitiveness. Innovative culture also mediates the service innovations and competitiveness. In contrast to previous studies which examined the direct effect of innovation on competitiveness, our study found that the mediating role of internal conditions brings about complementarity of strategic assets which produces sustainable competitive advantage to the service firm. The practical implication is that service firms must be equally interested in creating a fundamental service philosophy through their culture and leadership to build competitive advantages.

SERVICE INNOVATION PERFORMANCE AND INFORMATION TECHNOLOGY: AN EMPIRICAL ANALYSIS FROM THE DYNAMIC CAPABILITY PERSPECTIVE

2015 ◽  
Vol 19 (04) ◽  
pp. 1550038 ◽  
Author(s):  
RALF PLATTFAUT ◽  
BJOERN NIEHAVES ◽  
MATTHIAS VOIGT ◽  
ANDREA MALSBENDER ◽  
KEVIN ORTBACH ◽  
...  
Keyword(s):  
Information Technology ◽  
Theoretical Model ◽  
Service Provision ◽  
Service Innovation ◽  
Innovation Performance ◽  
Dynamic Capability ◽  
Service Firms ◽  
Access Service ◽  
It Support ◽  
Innovation Capacity

Service firms need to continuously innovate their service offerings in order to remain competitive in constantly changing market conditions. Successful innovators utilise current information technology (IT) to access service innovation capacity and knowledge which can be located internal or external to their organisation. In this paper, we develop and test a theoretical framework that explains how IT can contribute to service innovation performance, and finally, to service provision performance. Drawing on dynamic capability theory, we differentiate between sensing (SN), seizing (SZ), and transformation (TF) as the key abilities in service innovation. With our theoretical model, we can explain almost 40% of the variance in service innovation performance (SIP) (R2 = 0.3955) and provide evidence for the multi-faceted and significant effects of IT. In particular, we are able to show a significant influence of inter-organisational IT support on SN and SZ abilities while organisational IT support has a significant impact on TF abilities.

Enhancing Employee Innovative Work Behavior Through Human Resource Management Practices

2022 ◽  
pp. 1230-1250
Author(s):  
Nurten Polat Dede
Keyword(s):  
Resource Management ◽  
Human Resource Management ◽  
Human Resource ◽  
Management Practices ◽  
Business Environment ◽  
Essential Elements ◽  
Work Behavior ◽  
Innovative Work Behavior ◽  
Innovation Capacity ◽  
Innovative Work

Innovation capacity is one of the essential elements that ensure sustainability of the organizations. Organizations need to be creative and innovative so as to put products and services to market by forecasting customer needs to get competitive advantage in a rapidly changing business environment. Businesses that are more pioneering in innovation will be more successful if they can respond to changing environmental conditions and develop new capabilities that will allow them to deliver better performance. Innovation helps businesses to reduce costs, improve performance, and create new products and services to increase their competitiveness. Scholars contend that the development and implementation of human resource management is critical to benefit such essential employee contributions.

INOVASI PELAYANAN PUBLIK PARK AND RIDE TERMINAL INTERMODA JOYOBOYO OLEH DINAS PERHUBUNGAN KOTA SURABAYA

Publika ◽  
2021 ◽  
pp. 77-92
Author(s):  
Dyah Eka Pratiwi ◽  
Trenda Aktiva Oktariyanda
Keyword(s):  
Public Service ◽  
Public Transportation ◽  
New Technologies ◽  
Public Awareness ◽  
Service Innovation ◽  
City Government ◽  
The Road ◽  
Park And Ride ◽  
The Government ◽  
On The Road

Pelayanan publik merupakan elemen yang sangat penting dalam penyelenggaraan pemerintahan. Inovasi yang dibuat oleh Pemkot Surabaya bersama Dishub Kota Surabaya berkaitan dengan sistem parkir online yang disebut Park and Ride TIJ. Inovasi pelayanan ini diciptakan untuk mengatasi permasalahan peningkatan kepemilikan kendaraan di Kota Surabaya yang membuat kebutuhan parkir meningkat, tetapi tidak diikuti dengan penambahan lahan parkir. Parkir di badan jalan mengakibatkan pergerakan lalu lintas terhambat sehingga terjadi kemacetan terutama di pusat keramaian tengah kota seperti Jalan Wonokromo, Jalan Darmo, dan Jalan Setail. Tujuan penelitian ini ialah untuk mendeskripsikan Inovasi Pelayanan Publik Park and Ride TIJ Oleh Dishub Kota Surabaya. Jenis penelitian yang digunakan adalah deskriptif dengan pendekatan kualitatif. Fokus penelitian dengan teori milik Yogi Suwarno (2008:19) yaitu aspek-aspek penting yang menunjukkan suatu organisasi telah melakukan inovasi meliputi Pengetahuan Baru, Cara Baru, Objek Baru, Teknologi Baru, dan Penemuan Baru. Teknik pengumpulan data melalui wawancara, observasi, dan dokumentasi. Teknik analisis data menggunakan reduksi data, penyajian data dan ditarik kesimpulan berdasarkan data yang menjawab rumusan masalah. Hasil dari penelitian ini adalah semua fasilitas yang ada di Park and Ride TIJ sudah sangat bagus dan memenuhi kebutuhan masyarakat. Hanya saja kurangnya kesadaran masyarakat untuk menggunakan fasilitas yang sudah disediakan oleh pemerintah. Setelah didirikan Park and ride pun masih ditemukan masalah yakni banyak masyarakat masih melakukan parkir liar terutama pengunjung Kebun Binatang Surabaya, serta sopir angkot yang “ngetem” di pinggir jalan sehingga menimbulkan kemacetan. Kemudian terkait dengan penerapan e-payment, karena banyak masyarakat masih menggunakan uang tunai untuk pembayaran parkir di Park nad Ride TIJ. Kata Kunci: Pelayanan Publik, Inovasi Pelayanan, Park and Ride   Public service is a very important element in government administration. The innovation made by the Surabaya City Government and the Surabaya City Transportation Agency is related to an online parking system called the TIJ Park and Ride. This service innovation was created to solve the problem of increasing vehicle ownership in the city of Surabaya which makes parking needs increase, but not followed by additional parking lots. Parking on the road causes traffic movement to be hampered, resulting in congestion, especially in the downtown area such as Jalan Wonokromo, Jalan Darmo, and Jalan Setail. The purpose of this study was to describe the TIJ Park and Ride Public Service Innovation by the Surabaya City Transportation Agency. This type of research is descriptive with a qualitative approach. The focus of research with Yogi Suwarno's (2008: 19) theory is important aspects that show an organization has made innovations including New Knowledge, New Methods, New Objects, New Technologies, and New Inventions. Data collection techniques through interviews, observation and documentation. Data analysis techniques used data reduction, data presentation and conclusions drawn based on data that answered the problem formulation. The result of this research is that all existing facilities at the TIJ Park and Ride are very good and meet the needs of the community. It's just a lack of public awareness to use the facilities provided by the government. After the establishment of Park and Ride, problems were still found, namely that many people were still parking illegal, especially visitors to the Surabaya Zoo, as well as public transportation drivers who "stuck" on the side of the road, causing congestion. Then related to the application of e-payments, because many people still use cash for parking payments at TIJ Park nad Ride. Keywords: Public Service, Service Innovation, Park and Ride

Sign in / Sign up

Export Citation Format

Share Document