scholarly journals Kajian Peningkatan Mutu Sayuran pada CV. Sun Farm Kabupaten Cianjur

2020 ◽  
Vol 10 (3) ◽  
pp. 159-169
Author(s):  
Gibza Adam Farhandika ◽  
Heti Mulyati ◽  
Nisa Zahra
Keyword(s):  
Quality Management ◽  
Customer Satisfaction ◽  
Human Factors ◽  
Analytical Hierarchy Process ◽  
Research Method ◽  
Fish Bone ◽  
New Employees ◽  
Hierarchy Process ◽  
Vegetable Quality

CV. Sun Farm is a vegetable distributor company in Cianjur, West Java. Nowadays the company faces the problems in the form of vegetable damage. The purpose of this study are to assess the implementation of vegetable quality management, to identify the causes of vegetable damage, and to recommend the strategies to improve the vegetables quality. The research method used Pareto Diagram to calculate the biggest losses that occur in vegetables, Fish Bone Diagram to determine the causes of vegetable quality problems and Analytical Hierarchy Process to formulate a strategy to improve the quality of vegetables, Implementation of quality management in companies is still simple, including leadership commitment to meet customer satisfaction. The vegetables that caused the highest losses were baby beans and horinso. Vegetable damage occurs due to human factors: the lack of rigorous employee work and employees who don't arrive on time. The strategy to maintain and improve the quality of vegetables is training for old employees and new employees.

scholarly journals Paradigma Pentingnya Pengajaran Doktrin Sebagai Bagian dari Total Quality Management dan Adaptasi Gereja

2020 ◽  
Vol 2 (1) ◽  
pp. 27-35
Author(s):  
Eduward Purba
Keyword(s):  
Quality Management ◽  
Customer Satisfaction ◽  
Total Quality Management ◽  
Research Method ◽  
Main Product ◽  
Christian Faith ◽  
Total Quality ◽  
The Church ◽  
Changing World

The church has not implemented many quality management (TQM) in its institutions because it is considered that this is only for companies that aim to profit. Whereas profit is not TQM orientation but customer satisfaction. The importance of TQM is due to the rapidly changing world and the presence of competitors from both similar and different institutions. One of the products offered by the church is teaching-based, especially the basic doctrines of the Christian faith. This is rarely done by the church, it can be seen from the absence of writings that discuss the doctrine of doctrine as part of church quality management and as an adaptation of the church in dealing with competitors. The approach used in this paper is a qualitative grounded research method; the reason is, that there has not been found a paper that presents the teaching of the basic doctrines of the Christian faith as part of the implementation of TQM in the Church. The results found that teaching the basic doctrines of the Christian faith has made the Church in general able to survive for thousands of years in the midst of various teaching attacks from both internal and external to the Church. The conclusion is that the teaching of the doctrine of the Christian faith is the main product of the Church in satisfying the congregation to ensure that the congregation remains part of the holy community, namely the Church, as well as being an important part of showing the quality of the Church.AbstrakGereja belum banyak yang menerapkan majemen mutu (TQM) di dalam lembaganya karena dianggap hal tersebut hanya untuk perusahaan yang bertujuan profit. Padahal profit bukan orien-tasi TQM tetapi kepuasaan pelanggan. Pentingnya TQM dikarenakan dunia yang cepat berubah dan hadirnya kompetitor baik dari lembaga sejenis maupun yang berbeda. Salah satu produk yang ditawarkan gereja adalah berbasis pengajaran, khususnya doktrin dasar iman Kristen. Hal ini jarang dilakukan gereja, terlihat dari belum adanya tulisan yang mengangkat bahasan peng-ajaran doktrin merupakan bagian dari manajemen mutu gereja serta sebagai adaptasi gereja dalam menghadapi kompetitor. Pendekatan yang digunakan dalam tulisan ini adalah kualitatif dengan metode grounded research; alasannya, karena belum ditemukan sebuah tulisan yang menyajikan pengajaran doktrin dasar iman Kristen merupakan bagian dari implementasi TQM di dalam Gereja. Hasil yang ditemukan bahwa, pengajaran doktrin dasar iman Kristen telah membuat Gereja secara umum dapat bertahan selama ribuan tahun di tengah berbagai serangan pengajaran baik dari internal dan eksternal Gereja. Kesimpulan yang diperoleh adalah, pengajaran doktrin iman Kristen merupakan produk yang utama dari Gereja dalam memuaskan jemaat untuk menjamin jemaat tetap menjadi bagian dari persekutuan kudus yaitu Gereja, selain juga merupakan bagian penting untuk menujukkan kualitas Gereja itu.

scholarly journals Quality Management of Islamic Educational Institutions Service: A Study of Customer satisfaction analysis in Madrasah Ibtidaiyah Al-Husna Ciledug Tangerang City

2021 ◽  
Vol 10 (1) ◽  
pp. 12-19
Author(s):  
Imam Mashed
Keyword(s):  
Quality Of Service ◽  
Quality Management ◽  
Data Collection ◽  
Customer Satisfaction ◽  
Research Method ◽  
Islamic Education ◽  
Educational Institutions ◽  
Satisfaction Index ◽  
Satisfaction Analysis

Management is a staple component that cannot be separated from Islamic educational institutions. Without management, the purpose of the institution cannot be realized optimally, effectively, and efficiently. Problems in educational institutions, usually dealing with the service to the customers of Islamic education. This research is a qualitative research aimed to know about planning, organizing, implementation and evaluation of the quality management of Islamic education services. This research method uses quantitatif approach, in the process of data collection is carried out in four types of data collection techniques, namely observation, interview, documentation, and questionnaire. The results of the calculation of customer satisfaction of Islamic education, in order to get a satisfaction index of 71% of the services provided by Madrasah Ibtidaiyah Al-Husna Ciledug, so that it must make improvements in the quality of service, this is because in the calculation of the overall servqual gap value still shows a negative value of -0.71 to the service provided by Madrasah Ibtidaiyah Al-Husna Ciledug. Improvement of service quality is carried out on attributes that have the highest gap. The purpose of improving the quality of service so that the satisfaction of parents as customers of Islamic education can be accommodated.

scholarly journals QUALITY MANAGEMENT OF ISLAMIC EDUCATIONAL INSTITUTIONS SERVICE (STUDY OF CUSTOMER SATISFACTION ANALYSIS IN MADRASAH IBTIDAIYAH AL-HUSNA CILEDUG TANGERANG CITY)

2021 ◽  
Vol 2 (1) ◽  
pp. 55
Author(s):  
Imam Mashud ◽  
Agus Suradika ◽  
Gofur Ahmad
Keyword(s):  
Quality Of Service ◽  
Quality Management ◽  
Data Collection ◽  
Customer Satisfaction ◽  
Research Method ◽  
Islamic Education ◽  
Educational Institutions ◽  
Satisfaction Index ◽  
Satisfaction Analysis

Management is a staple component that cannot separate from Islamic educational institutions. Without management, the purpose of the institution cannot realize optimally, effectively, and efficiently. Problems in educational institutions, usually dealing with the service to the customers of Islamic education. This research is qualitative research aimed to know about planning, organizing, implementing, and evaluating the quality management of Islamic education services. This research method uses a quantitative approach, in the process of data collection is carried out in four types of data collection techniques, namely observation, interview, documentation, and survey. The results of the calculation of customer satisfaction of Islamic education, in order to get a satisfaction index of 71% of the services provided by Madrasah Ibtidaiyah Al-Husna Ciledug, so that it must make improvements in the quality of service, this is because in the calculation of the overall Servqual gap value still shows a negative value of -0.71 to the service provided by Madrasah Ibtidaiyah Al-Husna Ciledug. Improvement of service quality carried out on attributes that have the highest gap. The purpose of improving the quality of service is to give parents satisfaction as customers of Islamic education can be accommodated.

Pengaruh Kualitas Pelayanan Terhadap Kepuasan Pelanggan di Kantor Perusahaan Umum Badan Urusan Logistik Kota Sampit Kabupaten Kotawaringin Timur

2016 ◽  
Vol 2 (2) ◽  
pp. 1-5
Author(s):  
Masrukin Masrukin ◽  
Hermanto Hermanto
Keyword(s):  
Quality Of Service ◽  
Customer Satisfaction ◽  
Service Quality ◽  
Error Rate ◽  
Research Method ◽  
Statistical Test ◽  
Quality Factors ◽  
Public Companies ◽  
Public Company

Customer satisfaction is influenced by service quality factors, this study aims to find out and analyze how much influence the quality of service on customer satisfaction is felt by customers who use the service of Poor Rice (Raskin) at the Office of Public Companies Logistics Agency (Perum BULOG) in Sampit City Regency East Kotawaringin. The research method used in this study is the method of observation, questionnaire/questionnaire and documentation using a Likert scale and the method of determining the sample used is the error rate of 5% as many as 213 samples. Testing the hypothesis used is a statistical test with the formula "Product moment person". The results showed that there was a very strong correlation between Service Quality and Customer Satisfaction of the Office of Public Company of the Logistics Affairs Agency (Perum BULOG) in the District of East Kotawaringin. As much as 0.9968514278 based on the calculation of Pearson Product Moment value.

POTENSI PENGEMBANGAN SADE SEBAGAI DESA WISATA LOMBOK

2016 ◽  
Vol 20 (2) ◽  
pp. 69-82
Author(s):  
W. Suprihatin ◽  
H. Hailuddin
Keyword(s):  
Analytical Hierarchy Process ◽  
Environmental Aspect ◽  
Priority Level ◽  
Highest Weight ◽  
Local Tradition ◽  
Tourist Village ◽  
Hierarchy Process ◽  
Initial Pattern

The background of the problems in this study is the decreasing quality of Sade hamlet amid rising tourist arrivals. From the environmental aspect, the conditions of the hamlet began to decline, in which the initial pattern of Sade has started a lot of changes towards the deficient and began to leave the local tradition. One effort to improve the condition of Sade hamlet in social, cultural and the environmental aspect is through the formulation of a sustainable structuring, the presence and identity maintaining and making a sustainable Tourism Village. Through analysis of AHP (Analytical Hierarchy Process) by collecting the perceptions of some experts through interviews and questionnaires, obtained by weighting the priority of the experts, namely the preservation of culture as an element of priority-level goals to be achieved in the development of Sade Hamlet as a tourist village at 0,476. While the determination of the level of the main criteria in the achievement of these objectives is the highest weight while maintaining a typical village environment at 0.319. Priority strategies that get the highest weight of the experts is that Sade Hamlet Revitalization with a priority weighting of 0.583. The second priority is the relocation of Hamlet at 0.235. Lowest weighting or last priority is Replication Sade Hamlet at 0.182.

scholarly journals Sistem Pendukung Keputusan Penerimaan Pegawai pada Universitas Ekasakti Menggunakan Metode AHP

2019 ◽  
Vol 8 (1) ◽  
pp. 45-54
Author(s):  
M Ilham A Siregar ◽  
Danyl Mallisza ◽  
Wahyuni Yahyan ◽  
Harry Setya Hadi
Keyword(s):  
Decision Making ◽  
Analytical Hierarchy Process ◽  
Selection Process ◽  
Dynamic Logic ◽  
New Employees ◽  
System Method ◽  
New Employee ◽  
Decision Making System ◽  
Hierarchy Process ◽  
Selection Of

Private companies, government agencies and educational institutions are still experiencing difficulties in selecting employees / employees who are in accordance with their needs and experts in their respective fields. With the increasing number of workers who have different abilities, recruiting new employees requires selection of prospective employees at Ekasakti University, because if this is done manually, it will make it difficult for the staff to receive and also be prone to mistakes in decision making. The decision making system method (Decisions Support System) can be used to help the selection of new employee recipients with the AHP Method. Selection of new employee admissions by the AHP (Analytical Hierarchy Process) method can help solve the case of selecting employee recruitment. The model of applying dynamic logic applied in the AHP (Analytical Hierarchy Process) has the advantage that the selection process provides very flexible results

scholarly journals ANALISIS PENGARUH PENERAPAN TOTAL QUALITY MANAGEMENT (TQM) TERHADAP KINERJA KARYAWAN LABORATORIUM DI PT.X

2021 ◽  
Vol 7 (2) ◽  
pp. 114-119
Author(s):  
Niken Septiani Kurnia ◽  
Raden Faris Gumelar ◽  
Rifki Hidayattulloh
Keyword(s):  
Quality Management ◽  
Customer Satisfaction ◽  
Total Quality Management ◽  
Employee Performance ◽  
Linear Regression Analysis ◽  
Primary Data ◽  
Total Quality ◽  
A Company ◽  
Clear Goal

A company is built of course with a clear goal, namely to get as much profit as possible, but this is not necessarily achieved easily, there are many things that companies need to pay attention to in order to achieve these goals. One of the aspects that can affect company revenue is customer satisfaction with the products produced, where the quality of the products produced needs to be considered because this is directly proportional to customer satisfaction. To achieve customer satisfaction, many things can be done by the company, one of which is the application of Total Quality Management (TQM) as done by PT. X, where the application of TQM aims to increase competitiveness which is done by continuous improvement so that it This can affect employee performance which is also directly proportional to product quality and company earnings. This study was conducted to prove whether the implementation of TQM by PT X affects employee performance or not. The approach used in this study uses linear regression analysis, where the data used is primary data obtained from questionnaires distributed to several respondents. The results showed that variable X had an effect on variable Y with a correlation coefficient of 0.598 and the decision was made that the application of TQM had an effect on employee performance.

scholarly journals Application of Analytical Hierarchy Process in Teaching Quality Analysis of English Writing

2020 ◽  
Vol 15 (14) ◽  
pp. 137
Author(s):  
Xiaoqin Zhang ◽  
Shengxin Wang ◽  
Yanling Cao ◽  
Guangqi Chen
Keyword(s):  
Analytical Hierarchy Process ◽  
Evaluation System ◽  
Evaluation Method ◽  
Evaluation Model ◽  
Teaching Quality ◽  
Quality Analysis ◽  
English Writing ◽  
Evaluation Systems ◽  
Hierarchy Process

There are two major problems in the evaluation of the teaching quality of English writing: the weak logic of the evaluation system and the low reliability of the evaluation model. To solve the problems, this paper put forward an evaluation method for the teaching quality of English writing based on the analytical hierarchy process (AHP). Firstly, the authors reviewed the current evaluation methods for the teaching quality of English writing. Next, hierarchical evaluation systems were established for the teaching quality of English writing from the perspectives of teachers and students, respectively. After that, the AHP method and the grey theory were introduced to set up an evaluation model for the teaching quality of English writing. Finally, several strategies were presented to improve the teaching quality of English writing. The proposed evaluation systems and model enriched the theories on teaching quality evaluation of English writing, and promoted the teaching quality of English writing.

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