Implementasi Website Penilaian Kinerja Paramedis pada Rumah Sakit

2020 ◽  
Vol 7 (3) ◽  
pp. 469
Author(s):  
Nicodias Palasara ◽  
Diah Ayu Anggraeni ◽  
M Qomaruddin
Keyword(s):  
Health Services ◽  
Performance Appraisal ◽  
Public Health Service ◽  
Service Providers ◽  
Health Workers ◽  
Health Service Providers ◽  
Quality Of Health Services ◽  
Appraisal Systems ◽  
The Right

Performance appraisal that still uses manual calculations and paper media, will use a lot of paper and archiving stacked files and often there are errors or unclear writing so that they do not get the right assessment results on target. As one of the means of public health service providers are required to improve the quality and professionalism in terms of health services, one of which is in the scope of health workers such as paramedics. Overcoming this, a significant increase in the number of paramedics in hospitals must be in line with good management by human resources officers, in order to improve the quality of health services. Then the implementation of the paramedic performance appraisal website at the hospital is one good solution to make it easier to overcome the problem. In this study created a website to support the paramedic performance evaluation. In making a website using the waterfall method, whose function can accelerate the results and quality of the website. Computerized performance appraisal systems run better and more efficiently than manual systems and can minimize paper usage and data accuracy

scholarly journals PENGETAHUAN DAN SIKAP TENAGA KESEHATAN TERHADAP PELAPORAN DAN SISTEM PELAPORAN MEDICATION ERROR DI RSU MONOMPIA GMIBM KOTA KOTAMOBAGU

PHARMACON ◽  
2019 ◽  
Vol 8 (2) ◽  
pp. 360
Author(s):  
Dwi Baluntu ◽  
Weny I. Wiyono ◽  
Marina Mamarimbing
Keyword(s):  
Health Services ◽  
Medication Error ◽  
General Hospital ◽  
Medication Errors ◽  
Health Workers ◽  
Disciplinary Action ◽  
Qualitative Descriptive ◽  
Quality Of Health Services ◽  
Depth Interviews

ABSTRACT This research to determine the knowledge and attitudes of health workers regarding reporting and reporting systems of medication errors has been carried out. Medication errors is any event that can cause or resulted  in improper health services or harm to patients that actually can be avoided. This research is a qualitative descriptive study using in-depth interviews with data analysis conducted using thematic analysis. The results showed that the health workers at Monompia General Hospital GMIBM Kotamobagu did not understand the reporting of medication errors, decision making to report medication errors was determined by the severity of the result of errors and lack of reporting due to fear of disciplinary action and fear of losing their jobs. Monompia General Hospital GMIBM Kotamobagu City continues to strive to improve the quality of health services, but the limitations of facilities and infrastructure as well as human resources were the obsracles. Keywords : Knowledge, Medication Errors, Reporting System ABSTRAK Telah dilakukan penelitian untuk mengetahui pengetahuan dan sikap tenaga kesehatan mengenai pelaporan dan sistem pelaporan medication error. Medication error merupakan setiap kejadian yang dapat menyebabkan atau berakibat pada  pelayanan kesehatan yang tidak tepat atau membahayakan pasien yang sebenarnya dapat dihindari. Penelitian ini merupakan penelitian yang bersifat deskriptif kualitatif menggunakan wawancara mendalam dengan analisis data yang dilakukan menggunakan tematik analisis. Hasil penelitian menunjukan bahwa tenaga kesehatan  di RSU Monompia GMIBM Kota Kotamobagu belum memahami mengenai pelaporan medication error, pengambilan keputusan untuk melaporkan kesalahan pengobatan ditentukan oleh tingkat keparahan hasil dari kesalahan dan minimnya tingkat pelaporan disebabkan karena tenaga kesehatan takut tindakan disiplin serta takut kehilangan pekerjaan. RSU Monompia GMIBM Kota Kotamobagu terus berupaya untuk meningkatkan mutu pelayanan kesehatan, tetapi keterbatasan sarana dan prasarana serta sumber daya manusia menjadi kendala tesendiri. Kata kunci : Pengetahuan, Medication error, sistem pelaporan

scholarly journals MUTU PELAYANAN KESEHATAN TERHADAP KEPUASAN PASIEN DI PUSAT KESEHATAN ANGKATAN DARAT (PUSKESAD) POLKES KABUPATEN TAKALAR

2018 ◽  
Vol 3 (2) ◽  
pp. 102
Author(s):  
Ali Imran Thamrin ◽  
Andi Alim Bagu ◽  
Yuliana Baharuddin
Keyword(s):  
Patient Satisfaction ◽  
Health Service ◽  
Health Services ◽  
Health Center ◽  
Service Providers ◽  
Bivariate Analysis ◽  
P Value ◽  
Cross Sectional ◽  
Quality Of Health Services

The quality of  health services is one of main focus for community. Awareness of the quality of health services is increasing with the demand for improving the quality from service providers and  community as a service user. The quality of health services greatly affects patient satisfaction. The design of this study is analytic survey research with cross sectional approach. The purpose of this study  is to know the relation of quality of health service to patient satisfaction at Army Health Center (PUSKESAD) POLKES of Takalar Regency in 2017. The research is conducted at Army Health Center (PUSKESAD) POLKES Takalar District. The sample in this study are patients who treated at the Army Health Center (PUSKESAD) POLKES Takalar District in June of 2017 as many as 94 people using a simple random sampling technique. Data analysis in this research is univariate and bivariate analysis using chi square test. The results showed that there was a significant correlation between health service quality based on indicator physical appearance, reliability, responsiveness, assurance, and empathy with patient satisfaction with each p value = 0,000. It is hoped  that the Army Health Center (PUSKESAD) POLKES can improve the quality of health services and the confidence of patients in utilizing health services more increase.

scholarly journals Gambaran Informasi dan Tindakan Petugas Kesehatan Terhadap Kepatuhan Berobat Pasien Tuberkulosis di Puskesmas Wilayah Kabupaten Banjar

2020 ◽  
Vol 7 (2) ◽  
pp. 166
Author(s):  
Kesty Aprini ◽  
Nurlely Nurlely ◽  
Nani Kartinah
Keyword(s):  
Health Services ◽  
Patient Compliance ◽  
Health Workers ◽  
Treatment Compliance ◽  
Patient Treatment ◽  
Cross Sectional ◽  
Care Workers ◽  
Study Characteristics ◽  
Quality Of Health Services

Petugas kesehatan mempunyai pengaruh terhadap kualitas pelayanan kesehatan, termasuk pelayanan kesehatan terhadap pasien TB yang akan berpengaruh terhadap kepatuhan berobat.  Tujuan penelitian ini menentukan persentase petugas kesehatan kategori baik, cukup, kurang dalam memberikan informasi dan tindakan terhadap pasien tuberkulosisdi Kabupaten Banjar. Penelitian ini dilakukan terhadap 97 petugas kesehatan dengan pendekatan cross sectional menggunakan kuesioner. Subjek pada penelitian ini yaitu tim program TB (Dokter, Perawat, Petugas lab) dan Apoteker/AA. Penilaian dilakukan terhadap karakteristik petugas, informasi dan tindakan yang diberikan petugas kesehatan terhadap kepatuhan berobat pasien TB yaitu dikategorikan baik, cukup dan kurang. Hasil penelitian pada karakteristik petugas kesehatan yaitu jenis kelamin perempuan sebanyak 68 orang, kategori umur >30 tahun sebanyak 57 orang, pendidikan terakhir yang paling banyak yaitu D3 sebanyak 47 orang, masa jabatan sebagai petugas TB (perawat) yang paling banyak yaitu selama <5 tahun sebanyak 20 orang. Informasi yang diberikan oleh petugas kesehatan terhadap kepatuhan berobat pasien TB dalam kategori baik yaitu 61 (62,88%)  petugas kesehatan dan tindakan petugas TB sebanyak 47 (48,46%) petugas kesehatan. Oleh karena itu petugas kesehatan perlu memperhatikan lagi terkait kinerja pelayanan kesehatan agar informasi dan tindakan terhadap kepatuhan berobat pasien TB jauh lebih baik Health workers have an influence on the quality of health services, including health services for TB patients which will affect treatment compliance. The purpose of this study was to determine percentage of health workers in good, sufficient, and inadequate categories in providing information and action on tuberculosis patients in Banjar District. This research was conducted on 97 health workers with a cross sectional approach using a questionnaire. The subjects in this study were TB team programs which consist of Doctors, Nurses, Lab Officers and Pharmacists/Pharmacist assistant. An assessment was made of  staff characteristics, information and actions given by health workers to TB patient treatment was categorized as good, sufficient and lacking. Thye result of this study characteristics on health workers are female sex which were  68 people, age categories>30 years as many as 57 people, the most recent education is D3 which were 47 people, while the longest term as TB officers (nurses) was for less than 5 years which were 20 people. Information provided by health workers on TB patient compliance in the good category was 61 (62.88%) health workers and the actions of TB workers were 47 (48.46%) health workers. Therefore, it is necessary to pay more attention to the performance of health services so that information and actions on TB patient compliance more better Keywords: TB Health care workers, Tuberculosis, Information, Action

scholarly journals Analisis Persiapan Pelaksanaan Patient Safety di Ruang Rawat Inap (Studi Kasus di RSUD Kabupaten Bima)

PALAPA ◽  
2018 ◽  
Vol 6 (1) ◽  
pp. 50-68
Author(s):  
Arif Budiwibowo
Keyword(s):  
Job Satisfaction ◽  
Patient Safety ◽  
Health Services ◽  
Safety Climate ◽  
Health Workers ◽  
Descriptive Analysis ◽  
District General Hospital ◽  
Safety Attitudes ◽  
Quality Of Health Services

The era of globalization brings the very rapid effects in the development of cutting-edge medical technology. These conditions have an impact on medical services is very complex and very potentially cause errors, so that the necessary improvement of the quality of health services. Patient safety is one important component in the quality of health services. Improving patient safety measures needed to prevent and minimize unexpected events (KTD). Nurses are one of the health workers who are at the front of health services have a very important role in improving patient safety. The aim of this research to assess patient safety analysis on the Attitudes of ward nurses in public district general hospital Bima and in particular to know the components of patient safety climate Attitudes include teamwork, job conditions, employment decisions, factors that support and hinder patient safety Attitudes. The study was descriptive qualitative. Subjects were nurses of three subjects and patients with interviews. Data collection techniques in this study are the tape recorder. Qualitative data analysis technique that was using descriptive analysis techniques to describe the data in the field were analyzed and concluded. Attitudes of patient safety component of work climate Attitudes patient safety team showed low, job satisfaction shows high patient safety Attitudes at the components of job satisfaction, working conditions showed low Attitudes patient safety, because of logistical and laboratory support is still lacking. Components of patient safety high Attitudes namely job satisfaction component of patient safety is low Attitudes climate of teamwork and conditions of employment because of logistical and laboratory support is still lacking.

scholarly journals Pengaruh Motivasi Intrinsik, Motivasi Ekstrinsik dan Komitmen Pelayanan Tenaga Kesehatan Terhadap Kualitas Pelayanan BPJS Kesehatan

2020 ◽  
Vol 19 (1) ◽  
pp. 19-26
Author(s):  
Much. Riyadus Solichin ◽  
Kabul Trifiyanto
Keyword(s):  
Health Services ◽  
Intrinsic Motivation ◽  
Extrinsic Motivation ◽  
Service Providers ◽  
Health Workers ◽  
Medical Personnel ◽  
Public Hospitals ◽  
Quality Of Services ◽  
Private Hospitals

The author of this paper aims to increase the delivery of health workers in private hospitals in serving patients using BPJS health. As for the background of this writing because now BPJS patients' views on health services are not good especially in private hospitals, marked by the issue of electronic media issues about public complaints that there are differences in health services provided by public hospitals compared to BPJS patients where parties public hospitals prioritize public patients more than patients participating in the health BPJS. This research is a quantitative study conducted through surveys and questionnaires. In this study involved 90 respondents in 9 private hospitals which are service providers in collaboration with BPJS in Kebumen Regency. For intrinsic motivation variable of 2,292 is greater than t table 1,198 with a significance value of 0.024 <0.05 so it can be concluded that the hypothesis is accepted. the t value for the extrinsic motivation variable is 0.029 smaller than t table 1.198 with a significance value of 0.977> 0.05 so it can be concluded that the hypothesis is rejected. t value for the commitment variable of 2.470 is greater than t table 1.198 with a significance value of 0.015 <0.05 so it can be concluded that the hypothesis is accepted. The results obtained are intrinsic motivation influencing the quality of labor services in private hospitals. So if the motivation of medical personnel services increases, the quality of services provided will increase. Extrinsic motivation does not affect the quality of labor services in private hospitals. So if the extrinsic motivation of medical personnel services increases / decreases, it cannot stimulate the quality of services provided. Commitment affects the quality of labor services in private hospitals. So if the commitment of medical personnel services increases, the quality of services provided increases. Intrinsic motivation, extrinsic motivation and commitment together affect the quality of labor services in private hospitals. So that the motivation of medical personnel services can stimulate the quality of services provided.

scholarly journals Faktor-Faktor yang Berhubungan dengan Kinerja Perawat di Rumah Sakit Islam PDHI Yogyakarta

2017 ◽  
Vol 1 (1) ◽  
pp. 30
Author(s):  
Supriadi Supriadi
Keyword(s):  
Job Satisfaction ◽  
Health Services ◽  
Work Environment ◽  
Work Ethic ◽  
Health Workers ◽  
P Value ◽  
Nursing Services ◽  
Quality Of Health Services ◽  
Quality Of Nursing

Background: The era of globalization requires hospitals to improve the quality of health services. Efforts to improve the quality of health services can not be separated from efforts to improve the quality of nursing services because nurses are the most numerous health workers in hospitals that provide continuous service for 24 hours. The quality of nursing services describes the performance of nurses. The performance of a nurse can be judged by the quality of nursing care given to the patient. The performance of nurses can be influenced by various factors such as motivation, work ethic, work environment, competence, job satisfaction. Objective: The general objective of this research is to know factors related to Nurse Performance at Yogyakarta Islamic Hospital PDHI. And the specific objective of this research is to know the relationship motivation, work ethic, work environment, competence, job satisfaction with performance Nurse at Yogyakarta Islamic Hospital PDHI. Method: The research design  in this research is descriptive correlation research with cross sectional approach. Population in this research is Nurses at Yogyakarta Islamic Hospital PDHI amounted to 128 people. Sampling technique used was purposive sampling with inclusion and exclusion criteria obtained by a sample of 51 respondents. Data analysis used statistical test of kendall’s tau and multiple linear regression with significance level 5%. Result : Result of research got all variable that is motivation, work ethic, work environment, competence and job satisfaction influence nurse performance with p value 0,011, 0.000, 0,018, 0.000, 0.000 (P <0.05). Multivariate test obtained sig value. 0.000, which means simultaneously independent variables associated with the performance of nurses.

scholarly journals Tingginya Mutu Pelayanan Keperawatan Berpengaruh terhadap Kepuasan Pasien di BLUD RS Benyamin Guluh Kolaka

2020 ◽  
Vol 5 (2) ◽  
pp. 9-12
Author(s):  
Evodius Nasus ◽  
Grace Tedy Tulak
Keyword(s):  
Patient Satisfaction ◽  
Health Services ◽  
Service Providers ◽  
Positive Impact ◽  
Cross Sectional ◽  
Health Service Providers ◽  
Nursing Services ◽  
Level Of Satisfaction ◽  
Quality Of Nursing

Hospitals as health service providers are expected to always prioritize patient satisfaction through improving the quality of services performed. One indicator to assess the quality of health services is to measure the level of satisfaction of patients who are recipients of health services. This research aims to analyze the effect of the quality of nursing services with patient satisfaction at BLUD Benyamin Guluh Kolaka Hospital. The research method used was an analytic survey with a cross-sectional approach. The population and sample were 75 patients in the internal and surgical rooms which were obtained by the accidental sampling method. The results result showed that significantly the high quality of nursing services can affect patient satisfaction (p=0.000 < p=0.05). The conclusion of this study is that the higher the quality of nursing services, the more positive impact on satisfaction felt by patients otherwise.

scholarly journals KUALITAS PELAYANAN PASIEN RAWAT JALAN PESERTA BADAN PENYELENGGARA JAMINAN SOSIAL DI PUSKESMAS PITUMPANUA KABUPATEN WAJO

2017 ◽  
Vol 23 (3) ◽  
pp. 137-148
Author(s):  
Bidya Marsi ◽  
Irawaty Amir
Keyword(s):  
Health Services ◽  
Health Center ◽  
Service Time ◽  
Social Insurance ◽  
Service Providers ◽  
Administrative Agency ◽  
Purposive Sampling ◽  
Health Service Providers ◽  
Efficiency And Effectiveness

AbstrakPuskesmas  sebagai  fasilitas  kesehatan  tingkat  pertama  memberikan  pelayanan kesehatan sehingga merupakan ujung tombak bagi pembangunan kesehatan di tingkat kecamatan dan pelayanan kesehatan baik pada masyarakat sehat maupun sakit, baik untuk  pelayanan  rawat  jalan  maupun  rawat  inap.  Untuk  itu  kualitas  pelayanan kesehatan menjadi hal penting dalam organisasi pelayanan kesehatan karena dapat meningkatkan  efisiensi  dan  efektifitas  pelayanan  kesehatan,  meningkatkan penerimaan  masyarakat  terhadap  pelayanan  kesehatan  dan  dapat  melindungi penyelenggara pelayanan kesehatan dari kemungkinan timbulnya gugatan hukum. Untuk  itu  penelitian  ini  bertujuan  untuk  menganalisis  kualitas  pelayanan  pasien pasien  rawat  jalan  Peserta  Badan  Penyelenggara  Jaminan  Sosial  di  Puskesmas Pitumpanua Kabupaten Wajo. Metode yang digunakan adalah kuantitatif deskriptif. Teknik pengumpulan data menggunakan kuesioner, telaah dokumen dan wawancara. Populasi dalam penelitian ini adalah semua Pasien Rawat Jalan Peserta BPJS yang berkunjung pada bulan Maret sampai bulan Mei 2017, dengan jumlah sampel 147 orang  dengan  menggunakan  purposive  sampling  dan  data  dianalisis  dengan menggunakan tabel frekuensi. Hasil penelitian ini menunjukkan bahwa pelayanan pasien Pasien Rawat Jalan Peserta Badan Penyelenggara Jaminan Sosial di Puskesmas Pitumpanua  Kabupaten  Wajo  berada  pada  peringkat  berkualitas,  baik  dilihat  dari dimensi persyaratan, prosedur, waktu pelayanan, kompetensi pelaksana, perilaku pelaksana, maklumat pelayanan, dan penanganan pengaduan, saran dan masukan. Dalam rangka peningkatan kualitas pelayanan maka ada beberapa hal yang disarankan dan masih memerlukan perhatian seperti kenyamanan ruang poliklinik, kecepatan waktu  pelayanan  di  loket  kartu,  penjelasan  mengenai  informasi  fungsi  dan  cara konsumsi obat pada pelayanan di ruang obat, keramahan pelayanan di ruang obat, informasi jenis pelayanan yang tersedia di tiap ruangan rawat jalan, dan menambah ketersediaan kotak saran di ruang rawat jalan. Kata Kunci: Kualitas Pelayanan, Badan Penyelenggara Jaminan Sosial, Puskesmas.Abstract Puskesmas as first-rate health facilities provide health services so that is the spearhead for health development at the sub-district level, health services for both healthy and sick people, both for outpatient and inpatient services. Therefore, the quality of health services is important in the organization of health services because it can improve the efficiency and effectiveness of health services, increase public acceptance of health services and can protect health service providers from possible legal claims. Therefore, this study aims to analyze the quality of patient service of outpatients participating Social Insurance Administrative Agency (BPJS) at Pitumpanua Health Center Wajo Regency. The method used is descriptive quantitative. Data collection techniques used questionnaires, document review and interviews. The populations in this study were all outpatients of BPJS members who visited from March to May 2017, with a sample size of 147 people using purposive sampling and data were analyzed using frequency tables. The results of this study indicate that the service of outpatients participating Social Insurance Administrative Agency at Pitumpanua Health Center of Wajo Regency is  in  the  rank  of  good  quality,  seen  from  the  dimension  of  requirement,  procedure, service  time,  executive  competence,  implementer  behavior,  service  announcement, suggestions and inputs. However, to improve the quality of service then there are some things that are suggested and still require attention such as the convenience of the polyclinic unit, the speed of service time at the counter card, the explanation of the function information and the way of drug consumption on the service in the medicine room, information on the types of services available in each outpatient room, and to increase the availability of suggestion boxes in the outpatient room. Keywords: Service Quality, Social Insurance Administrative Agency, Puskesmas.

The Associated Factors Due Satisfaction of BPJS Services in Hospital Hikmah of Makassar

2021 ◽  
Vol 4 (2) ◽  
pp. 232-238
Author(s):  
Andi Nailah Amirullah ◽  
Yuliani ◽  
Nurhidayat
Keyword(s):  
Health Services ◽  
Health Workers ◽  
Sampling Technique ◽  
Health Care Facilities ◽  
Chi Square ◽  
Cross Sectional ◽  
Care Facilities ◽  
Chi Square Test ◽  
Quality Of Health Services

Health care facilities are expected to provide satisfactory services in hospitals. Have not being able to provide the maximum service expected by service users is the problem often faced by hospitals. Where the main assessment of the quality of health services is patient satisfaction. Based on a preliminary study at the RS Hikmah Makassar, it was found that more people were dissatisfied with health services. The purpose of this study was to find out the factors related to BPJS service satisfaction in BPJS Health participants at Hospital Hikmah of Makassar. The research design used Cross-Sectional. The population is 426 people. The sample in this study were some participants who used BPJS cards in Hospital Hikmah Of Makassar as many as 81 people, taking samples by purposive sampling technique. This research was conducted in May - June 2019. Data was collected with Questioner and analysed with the Chi-Square test. The results showed that there was a relationship between BPJS administration services, doctors and nurses services, supporting examination services and drug services with the satisfaction of BPJS services for BPJS Health participants in Hospital Hikmah of Makassar. The study suggested to health workers provide patients with a more friendly attitude and attention to patients recipients of health services.

scholarly journals Patient and Worker Perceptions of Satisfaction of Quality of Health Services Provided in Kabil, Afghanistan

2020 ◽  
Vol 13 (62) (2) ◽  
pp. 53-64
Author(s):  
Abdul Basit Nazari ◽  
Burcu Kucuk Bicer ◽  
Mustafa Necmi İlhan
Keyword(s):  
Health Services ◽  
Service Providers ◽  
Shared Responsibility ◽  
Capital City ◽  
Total Quality ◽  
Hospital Workers ◽  
Prefer Treatment ◽  
Patient Capacity ◽  
Quality Of Health Services

Background: Many patients prefer treatment abroad in Afghanistan. The quality of treatment services is low and they cover the treatment of themselves. This causes both the loss of the national wealth of Afghanistan and poor satisfaction of the workers and patients. The aim of this study was to evaluate the satisfaction of health service providers and beneficiaries in the capital city of Kabil, Afghanistan on the quality of tertiary health services. Methods: Tertiary health facilities chosen from sixteen in Kabil according to their worker and patient capacity, randomly. Health professionals and service recipients recruited using face-to-face questionnaire method. Findings: The level of hospital services are above average for both employees and inpatients in Kabil whereas more hospital workers thinks that health services are weak (p=0.024). Workers spend more money for treatments made in abroad (p=0.043). Conclusions/Application to Practice: Quality of health services is a shared responsibility between hospital management, staff and patients. New governmental regulations should be found for tertiary hospitals and promotive changes should be made for hospital workers in order to increase total quality management.

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