scholarly journals THE EFFECT OF PACKAGE SERVICE QUALITY ON CUSTOMERS SATISFACTION (Studies on Customers of Jemur Andayani Post Office, Surabaya City)

2021 ◽  
Vol 19 (1) ◽  
pp. 119-138
Author(s):  
Widya Puspa Prameswari ◽  
Ertien Rining Nawangsari
Keyword(s):  
Regression Analysis ◽  
Literature Review ◽  
Service Quality ◽  
Quantitative Methods ◽  
Hypothesis Test ◽  
Linear Regression Analysis ◽  
Post Office ◽  
Simple Linear Regression ◽  
Package Delivery ◽  
Delivery Services

This research is motivated by the increasing number of package delivery services other than the post office which results in intense competition. While the object chosen in this study is the customer of the Jemur Andayani Post Office, Surabaya, where there has been a decrease in the level of package delivery at the Jemur Andayani Post Office and an increasing number of competitors. The purpose of this research was to determine the influence of service on satisfaction at Jemur Andayani Post Office. After literature review and formulating hypotheses, data were collected through quantitative methods using a questionnaire to 100 customers of the Jemur Andayani Post Office. This research uses an analytical method is simple linear regression analysis. The results of the hypothesis test show that the t value is 25.249. T value (25.249)> t table (1.660), then Ho rejected and H1 accepted. So there is a significant influence between package service quality on satisfaction at the Jemur Andayani post office, Surabaya

scholarly journals PENGARUH KUALITAS PELAYANAN TERHADAP KEPUASAN PELANGGAN PADA KANTOR POS SINDANGLAYA CIPANAS

2021 ◽  
Vol 1 (1) ◽  
pp. 1
Author(s):  
Sirojudin Siroj ◽  
Desti Nurwidiawati ◽  
Asrti Mailani ◽  
Rizki Alyan Syachwaldi ◽  
Agus Irawan ◽  
...  
Keyword(s):  
Regression Analysis ◽  
Linear Regression ◽  
Customer Satisfaction ◽  
Service Quality ◽  
Linear Regression Analysis ◽  
Field Research ◽  
Post Office ◽  
Simple Linear Regression ◽  
Significance Level ◽  
Simple Linear Regression Analysis

ABSTRAKTujuan penelitian ini adalah untuk mengetahui pengaruh kualitas pelayanan terhadap kepuasan pelanggan pada kantor pos Sindanglaya. Jenis penelitian ini adalah field research dengan pendekatan kuantitatif. Populasi dalam penelitian ini adalah seluruh pelanggan yang menggunakan jasa pelayanan pengiriman barang di kantor pos Sindanglaya Kecamatan Cipanas, Kabupaten Cianjur. Sampel yang diambil sebanyak 100 responden. Teknik pengumpulan data menggunakan kuesioner. Teknik analisis data menggunakan uji analisis regresi linier sederhana. Hasil penelitian ini menunjukkn bahwa variabel kualitas pelayanan memiliki t hitung yang bernilai positif sebesar 0,5688 dengan taraf signifikansi 0,000 diatas signifikansi 0,05 (0,000 < 0,05). Dengan demikian t hitung t tabel (5,688 > 1,984), maka H0 ditolak dan Ha diterima. Sehingga dapat dinyatakan bahwa Kualitas Pelayanan memiliki pengaruh signifikan terhadap Kepuasan Pelanggan pada PT. Pos Sindanglaya. Adapun persamaan analisis regresi linier sederhananya yaitu: Ŷ = 9,118 + 0,139X. ABSTRACTThe purpose of this study was to determine the effect of service quality on customer satisfaction at the Sindanglaya post office. This type of research is field research with a quantitative approach. The population of this study were all customers of the Sindanglaya Post Office. The data collection technique used a questionnaire. The data analysis technique used simple linear regression analysis. The population in this study were all customers who used the delivery service at the Sindanglaya post office. Samples taken were 100 respondents. The results of this study indicate that the service quality variable has a positive t count of 0.5688 with a significance level of 0.000 above the significance of 0.05 (0.000 <0.05). Thus t count t table (5.688> 1.984), then H0 is rejected and Ha is accepted. So it can be stated that Service Quality has a significant influence on Customer Satisfaction at PT. POS. Sindanglaya. Simple linear regression analysis Ŷ = 9,118 + 0,139X.

PENGARUH KUALITAS PELAYANAN DAN WORD OF MOUTH TERHADAP KEPUTUSAN PEMBELIAN DI KAFE POTRET MEDAN

2019 ◽  
Vol 13 (2) ◽  
pp. 199
Author(s):  
Asrye Tutur Sinaga ◽  
Nurul Wardani
Keyword(s):  
Regression Analysis ◽  
Linear Regression ◽  
Service Quality ◽  
Word Of Mouth ◽  
Hypothesis Test ◽  
Linear Regression Analysis ◽  
Multiple Linear Regression Analysis ◽  
Quality Data ◽  
Purchasing Decisions ◽  
Study Hypothesis

AbstrakPenelitian ini bertujuan untuk mengetahui dan dapat menjelaskan pengaruh Kualitas Pelayanan dan Word Of Mouth terhadap Keputusan pembelian di Kafe Potret Medan. Populasi dalam penelitian ini adalah 700 orang ditentukan dari jumlah pengunjung Kafe Potret Medan dalam kurun waktu satu minggu, dan sampel yang digunakan berjumlah 88 pengunjung. Sedangkan tehnik pengumpulan data menggunakan angket (kuesioner) dan pengujiannya yaitu uji kualitas data dan uji asumsi klasik.Pengujian hipotesis menggunakan analisis regresi linier berganda, uji F, uji t, dan uji R2. Hipotesis penelitian dimensi Kualitas Pelayanan dan Word Of Mouth secara parsial terhadap Keputusan Pembelian diterima jika t hitung > t tabel dengan tingkat signifikan 0.05.Nilai t tabel dalam penelitian ini 1,662. Nilai t hitung variabel X1 sebesar 1,990 t hitung  > t tabel maka hipotesis diterima, nilai t hitung variabel X2 sebesar 2,628 t hitung > t tabel maka hipotesis diterima. Dari 2 variabel, variabel Word Of Mouth yang paling dominan mempengaruhi Keputusan Pembelian  sebesar 2,628. Kata Kunci : Kualitas Pelayanan, Word Of Mouth, Keputusan Pembelian AbstractThe purpose of this study is to identify and able to explain the influence of Service Quality and Word Of Mouth to Purchasing Decisions of Kafe Potret Medan. The population in this study were 700 people from visitors Kafe Potret Medan in one week, and the samples used were 88 visitors. While the techniques of data collection using the questionnaire and use the test of quality data and classical assumption. The hypothesis test uses multiple linear regression analysis, F test, R square and t test. The study hypothesis was partially of Service Quality and Word Of Mouth dimension to  Purchasing Decisions is acceptable if t hitung > t tabel with a significant level 0.05. The t tabel value in this study 1.662. The t hitung X1 is 1.990 that mean t hitung > t tabel then the hypothesis is accepted, t hitung X2 is 2.628 that mean t hitung > t tabel then the hypothesis is accepted. From 2 variables fascination that the most dominant variable for Purchasing Decisions is Word Of Mouth of 2.628. Keywords : Service Quality, Word Of Mouth, Purchasing Decisions

scholarly journals ANALYSIS OF COST OF SALES AND SALES ON NET INCOME

2021 ◽  
Vol 9 (1) ◽  
pp. 133
Author(s):  
Muchamad Pahmi Ramdhani
Keyword(s):  
Regression Analysis ◽  
Literature Review ◽  
Hypothesis Test ◽  
Linear Regression Analysis ◽  
Financial Statements ◽  
Multiple Linear Regression Analysis ◽  
Net Income ◽  
Test Analysis ◽  
Retail Trading ◽  
The Cost

This study aims to analyze The cost of sales and sales of net income in retail trading companies listed on the Bursa Efek Indonesia. The population and sample in this study are the financial statements of 12 retail trading companies listed on the Bursa Efek Indonesia for the period 2016-2018. This research technique uses classic assumption test, multiple linear regression analysis, hypothesis test and determination coefficient test. The collection technique uses the documentation and literature review methods. And after the data was collected, the test analysis in this study was carried out with the help of IBM SPSS 26 for Windows. Based on the results of the F test that The cost of sales and sold together has a simultaneous effect on net income in 12 retail trading sub-sector trading companies listed on the Bursa Efek Indonesia.

scholarly journals Inpatient Patient Satisfaction Influenced By Core Service Quality And Peripheral Service Quality (Study At Dr. SOEGIRI Hospital In Lamongan Regency)

2021 ◽  
Vol 12 (2) ◽  
pp. 98-103
Author(s):  
Mesra Surya Ariefin
Keyword(s):  
Regression Analysis ◽  
Patient Satisfaction ◽  
Linear Regression ◽  
Literature Review ◽  
Service Quality ◽  
Linear Regression Analysis ◽  
Multiple Linear Regression Analysis ◽  
Review Analysis ◽  
Core Service ◽  
Quality Study

This study aims to examine and analyze the effect of core service qualityand peripheral service quality on Patient Satisfaction at RSUD Dr.Soegiri Lamongan. The number of samples in this study were 36patients RSUD Dr. Soegiri Lamongan. Data collection techniques usingquestionnaires, interviews, and literature review. Analysis of the data inthis study is multiple linear regression analysis using SPSS 26 software.The results of this study indicate that core service quality and peripheralservice quality have a significant effect on Patient Satisfaction inpatientDr. Soegiri Lamongan in parallel or simultaneously

Pengaruh Promosi terhadap Penjualan Polis Asuransi Syariah

2020 ◽  
Vol 3 (2) ◽  
pp. 144-152
Author(s):  
Ermayanis Ermayanis ◽  
Nurse Fatimah MZ
Keyword(s):  
Regression Analysis ◽  
Linear Regression ◽  
Quantitative Methods ◽  
Linear Regression Analysis ◽  
Insurance Companies ◽  
Simple Linear Regression ◽  
Insurance Policy ◽  
Insurance Policies ◽  
Islamic Insurance ◽  
The Relationship

This study aimed to determine the effect of promotion on the sales of Islamic insurance policies at PT. Asuransi Takaful Keluarga RO Riau Agency Pekanbaru. This research was motivated by the development of Islamic insurance companies both in terms of assets and in terms of company contributions that have an impact on insurance policy sales. The formulation of the problem in this study was to determine the effect of the relationship promotion on insurance policy sales. This research used quantitative methods with simple linear regression analysis. The sample in this study was 49 respondents. Based on the results of the partial test (t-test), the tcount was 1.391 <t-table 2.016, so the promotion had no significant effect on the variable sales of the insurance policy of PT. Asuransi Takaful Keluarga RO Riau Pekanbaru. The regression results showed that the promotion variable does not affect sales.

scholarly journals Pengaruh Keselamatan dan Kesehatan Kerja Terhadap Kinerja Karyawan

2018 ◽  
Vol 3 (3) ◽  
pp. 69-77
Author(s):  
Ulfa Nurul Nissa ◽  
Sholihati Amalia
Keyword(s):  
Regression Analysis ◽  
Quantitative Methods ◽  
Employee Performance ◽  
Linear Regression Analysis ◽  
Health Work ◽  
Simple Linear Regression ◽  
Work Safety ◽  
Safety And Health ◽  
Labor Safety ◽  
Variable Performance

The purpose of this research is to know the extent of the influence of labor safety and health variables on performance of employees part of the AMT I in PT Pertamina Patra Niaga (Persero) Ujung Berung. For the method used in this research is to use quantitative methods, while for the collection of data is caaried out by means of disseminating a questionnaire to 128 employees part of the AMT I note that median value of median of the descriptive variables – safety and health work is 4,12 while for variable performance of employees is amounted to 4,09. Then from the results of a simple linear regression analysis showed that the work safety and health variables have an influence positively against variable employee performance, can be seen in results from t count i.e of 11,365 and t table of 1,9790. Then the probability values can be found in this study is 0,000 meaning that this regression model can be used to predict the performance.

scholarly journals PENGARUH KECERDASAN EMOSIONAL TERHADAP PERILAKU MENYIMPANG REMAJA DI DESA SILAM KECAMATAN KUOK KABUPATEN KAMPAR

2020 ◽  
Vol 6 (2) ◽  
pp. 62-83
Author(s):  
Muhammad ilyas Ilyas ◽  
Dea Nurul Azizah
Keyword(s):  
Emotional Intelligence ◽  
Regression Analysis ◽  
Random Sampling ◽  
Quantitative Research ◽  
Hypothesis Test ◽  
Linear Regression Analysis ◽  
Adolescent Behavior ◽  
Simple Linear Regression ◽  
Analysis Technique ◽  
Cluster Random Sampling

This study discusses emotional intelligence for adolescents in Silam Village, Kuok Subdistrict, Kampar District. The purpose of this study was to study how emotional intelligence on families in Silam Village, Kuok District, Kampar District. The type of research used is descriptive quantitative research. The population subjects were 250 teenagers in Silam Village and a sample of 71 adolescent Cluster Random Sampling. The technique of collecting data using a questionnaire with a Likert scale. The data analysis technique in this study was carried out by simple linear regression analysis, and the processing in this study used the SPSS version 17.0 (Statistical Products and Services Solution) program for windows. The results showed a significant influence between emotional intelligence on adolescent behavior in the Silam Village, Kuok Subdistrict, Kampar District. Based on the hypothesis test (Significant Test), the Probability value of α is 0.05 ig sig (0.05 ≥ 0.00) which means Ha is accepted and Ho is rejected. Thus it can be denied that emotional intelligence is approved of adolescent behavior.

scholarly journals Refleksi Teologis terhadap Tingkat Stress Guru selama Pandemi Covid-19

2021 ◽  
Vol 5 (2) ◽  
pp. 396-407
Author(s):  
Rifai Rifai
Keyword(s):  
Regression Analysis ◽  
Linear Regression ◽  
Religious Education ◽  
Stress Level ◽  
Quantitative Methods ◽  
Linear Regression Analysis ◽  
Theological Reflection ◽  
Learning Activities ◽  
Simple Linear Regression ◽  
Education Degree

Abstract. This study aimed to analyze and provide theological reflection on the stress levels of Christian Religious Education teachers during the Covid-19 pandemic as a result of online learning activities. This research was conducted by using quantitative methods with simple linear regression analysis. The subjects of the research were 197 teachers of Christian Religious Education and Character in Surakarta at the primary secondary education degree, with 127 respondents as the sample. The results showed that the pandemic had indirectly increased the stress level of Christian Religious Education teachers in Surakarta. Theologically Christian Religious Education teachers need to motivate themselves according to the example of Jesus as the Great Teacher so that they can reduce stress level in teaching during the pandemic.Abstrak. Tujuan dari penelitian ini adalah untuk menganalisis dan memberikan refleksi teologis terhadaa tingkat stress guru Pendidikan Agama Kristen selama pandemi Covid-19 sebagai akibat dilaksanakannya kegaitan pembelajaran secara daring. Penelitian ini dilaksanakan dengan menggunakan metode kuantitatif dengan analisis regresi linear sederhana. Subyek penelitian adalah guru Pendidikan Agama Kristen dan Budi Pekerti di kota Surakarta pada jenjang pendidikan dasar menengah dengan jumlah 197 guru, dengan 127 responden digunakan sebagai sampel. Hasilnya menunjukkan bahwa pandemi secara tidak langsung meningkatkan stress guru Pendidikan Agama Kristen di Kota Surakarta. Secara teologis guru Pendidikan Agama Kristen perlu memotivasi diri sesuai keteladanan Yesus sebagai Guru Agung sehingga dapat mengurangi tingkat stress dalam mengajar selama masa pandemi.

scholarly journals KORELASI TINGKAT PENDIDIKAN DENGAN PARTISIPASI PEMILIH PEMULA DALAM PEMILU NASIONAL SERENTAK 2019 DI KABUPATEN INDRAGIRI HULU

2019 ◽  
Vol 8 (2) ◽  
pp. 312-320
Author(s):  
Yusnedi Yusnedi ◽  
Sabrina Utami
Keyword(s):  
Regression Analysis ◽  
Quantitative Methods ◽  
Descriptive Analysis ◽  
Linear Regression Analysis ◽  
Analytical Tool ◽  
Voter Participation ◽  
Primary Data ◽  
Simple Linear Regression ◽  
Data Types ◽  
Level Of Education

  Abstract     This research is in Indragiri Hulu Regency, which is specialized in Rengat District. The purpose of this study is to determine how the correlation between the level of education with the participation of novice voters in the 2019 Election in Indragiri Hulu Regency. This research used quantitative methods, with descriptive analysis. The sample in this study were novice voters in Rengat District, Indragiri Hulu Regency, with total 1072 people. By using the Slovin formula, 91 samples were obtained. This research used primary data types. The analytical tool used in this study is by using Simple Linear Regression Analysis with the help of SPSS version 20. The results of this study indicate that the level of education has a correlation with the participation of novice voters in Rengat District, Indragiri Hulu Regency.   Keywords: Level Education, Novice Voter Participation, Election

Pengaruh Perputaran Piutang Terhadap Likuiditas Pada PT.Astra Agro Lestarri TBK

2021 ◽  
Vol 2 (1) ◽  
pp. 1-6
Author(s):  
Paojan MS
Keyword(s):  
Regression Analysis ◽  
Quantitative Methods ◽  
Stock Exchange ◽  
Linear Regression Analysis ◽  
Secondary Data ◽  
Coefficient Of Determination ◽  
Simple Linear Regression ◽  
Financial Reports ◽  
Accounts Receivable ◽  
Normality Test

This research was conducted with the aim of knowing the effect of accounts receivable turnover on the liquidity of the company PT. Astra Agro Lestari, TBK which is listed on the Indonesia Stock Exchange. By collecting the company's annual financial reports from 2015 to 2019. The data used in this study are secondary data using quantitative methods, while data analysis uses Simple Linear Regression Analysis which is preceded by the Classical Assumption Test which consists of a normality test and an autocorrelation test, Hypothesis testing was carried out with the coefficient of determination and partial t test using the SPSS 21 computer program. The results showed that the receivable turnover variable did not have a significant effect on the liquidity variable but had a strong correlation with a negative direction of 0.862. Based on the results of the coefficient of determination, it is known that the variable receivables turnover is 74.3%, while the remaining 25.7% is explained by other variables not examined.

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